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Customer Review Ratings
Average of 1,092 Customer Reviews
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Review fromPenti T
Date: 06/19/2025
5 stars****** was awesome and professional. He used patience to explain the policy and process. I'll always recommend ******.Review fromDaniel S
Date: 06/18/2025
1 starI called biberk and got and insurance quote for my transport company good rates so I went with them, not knowing when then they sent a copy of my insurance to the ***** my premium would go up 4,000.00 $ I talked to several people during this process and was never notified of the additional cost. As you probably know you can no longer file your own copy of insurance to the ***** as of the 1st of this year. So the filing fee is 10$ for insurance companies to file your policy to the ***** and biberk is taking advantage and price gouging customers on the back side after they file it. I received and email at 4:30pm say my premium would go up the next day. I’ll called customer service they said there is no way of knowing how much the premium would go up for filing on my behalf. I then asked to speak with a manager to resolve this issue and none were available, they would respond back by email. Not to mention, I have to wait over an hour to speak with anyone in customer. This should be considered fraud on their behalf.
biBerk, a Berkshire Hathaway Company
Date: 06/25/2025
We received your message, and we thank you for bringing this to our attention. Due to the confidential relationship between biBerk and its policyholders, we can’t disclose specific details in a public response; however, your contact information has been given to one of our Service members. They will be in touch with you soon. We value your business and are committed to your success.Review fromJennifer M
Date: 06/18/2025
5 starsWorking with ****** was a very positive experience. Knowledgeable about each product. Patient, as we walked through each of my required policies. Good and fast experience.Review fromPaul G
Date: 06/18/2025
5 stars****** was very helpful and kind. She made sure to explain everything in detail and provided me with a link to further assist me with an action I needed to further review/administer.Review fromMichael M
Date: 06/18/2025
5 stars****** was awesome! She helped us get our insurance and made it a breeze! Thank you again!!!Review fromMichael w
Date: 06/17/2025
5 starsStella was very easy to understand, very helpful, very pleasant to speak with, new her job and was informative overall very professional. Pleasant experience.Review fromRebecca L
Date: 06/16/2025
2 starsThey are great to set you up for a policy and take your money. They are seriously lacking in customer service when requests to cancel the policy is made. I received 2 months of charges and emails regarding a policy I requested to be cancelled when the business was dissolved. I even got emails about payments due and cancellation threats due to non payment. Serious work on this is needed.biBerk, a Berkshire Hathaway Company
Date: 06/17/2025
We received your message, and we thank you for bringing this to our attention. Due to the confidential relationship between biBerk and its policyholders, we can’t disclose specific details in a public response; however, your contact information has been given to one of our Service members. They will be in touch with you soon. We value your business and are committed to your success.Review fromDevon W
Date: 06/16/2025
1 starDO NOT GET INSURANCE WITH BIERK IT’S SCAM! they will go on the US DOT website to see if you have more vehicles or drivers and if they think you do they gonna charge your insurance your bill policy would raise I attempted to add a vehicle before didn’t get the rental so they are still charging me for that truck. I never received.also they gonna try to add it again saying that you have that vehicle and they gonna charge you for it then they gonna tell you you have to go back to USDOT website and fill out a 150 remind you . I have a SUV clean license for over 10 years paying around $2153 a monthfor a 2014 Mercedes-Benz Gl. When this policy expires, I would never go back. I would never recommend anyone. No new owner operator. Nobody they have a lot of complaints. I never seen it before. and they lied to about saying that they remove vehicles and they don’t remove them. I have my emails with them removing the vehicle then adding it back themselves.BIBERKbiBerk, a Berkshire Hathaway Company
Date: 06/17/2025
Thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromBrandon M
Date: 06/14/2025
5 stars****** **** is a great agent and very helpful. If you are lucky enough to be connected with her, just know you are in great hands!Review fromBlake B
Date: 06/12/2025
1 starWith zero claims they increased my insurance within one year from $130 a month to $1680 claim exposur to silica on roofs. I don't do roofing but they blamed it on tariffs as well. Completely unprofessional. Would not use them.biBerk, a Berkshire Hathaway Company
Date: 06/17/2025
Thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.
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