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Average of 1,070 Customer Reviews
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Review fromKEVIN S
Date: 05/14/2025
1 starI am expecting a monthly draw on my business account of $61.56 That is what is published on my policy. I was charged $210.85 which is not realistic. My yearly income is $2,400.00 Your billing amount of $2,530.20 is more than I make in salary. I have sent a copy of my taxes as proof of this I will dispute any charges of $210.85 If you win the dispute I will need your routing and account number so i can set up a direct deposit of my entire paycheck. I will have to send you a personal check for the difference so ill need the information for where to send it.Review fromNathan B
Date: 05/13/2025
1 starNathan B
Date: 05/13/2025
I have been cancelled 3 times as a contractor that only applies for permits for electrical work. all and any physical work is subbed out however i was cancelled because i have a website (that has absolutely nothing on it because i never made it) and yet simply owning the domain got me cancelled. they wont let you actually talk to anyone before they submit their final decision. waste of time and through their actions has made it more difficult to get other policies and ended up getting my contractors licence cancelled with the state.
biBerk, a Berkshire Hathaway Company
Date: 05/21/2025
Thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromMozett P
Date: 05/09/2025
5 starsSpoke with Ms. R**** today, the best customer service ever. Will give everyone her as an agent to talk with. ThanksReview fromJeff N
Date: 05/07/2025
1 starJeff N
Date: 05/07/2025
biBerk pulled a bait and switch when what was promised was not delivered. I had to cancel immediately and get a policy somewhere else. They are still harrassing me claiming I owe them $90.12 for payment due. I told them not only will I not pay their fraudulent company any more money, but I expect them to refund every dollar I already paid them (not holding my breath). They have now assigned a legal firm to shake me down with the threat of hurting my credit. Warren must really need that $90. Very sorry I ever heard of this company!biBerk, a Berkshire Hathaway Company
Date: 05/13/2025
Hi Jeff, thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromMichael H
Date: 05/07/2025
5 starsStella called and immediately got me set up and going. Very fast service and extremely professional. She double checked everything and explained everything along the way.Review fromBrian M
Date: 05/06/2025
1 starBrian M
Date: 05/06/2025
Bad experience in cancelling policies. Additional billing after cancelling policy. Would not recommend using this companybiBerk, a Berkshire Hathaway Company
Date: 05/13/2025
Hi Brian, thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromMichael M
Date: 05/01/2025
1 starMichael M
Date: 05/01/2025
Worst insurance company. Took a whole month just to get my insurance correctly sent in even after I sent a cheat sheet with everything highlighted. Then 3 months later my insurance was cancelled for non payment with no notice sent out to me. Now I'm trying to reinstate it and it looks like another month will go by before they can get it right again even with me sending them a cheat sheet and calling everyday. I've been hung up on several times once by Kim the supervisor because I can't wait on hold to review my docs to make sure they are sent in correctly. Now I'll have to wait on hold for an hour before another person answers the phone.biBerk, a Berkshire Hathaway Company
Date: 05/13/2025
We received your message, and we thank you for bringing this to our attention. Due to the confidential relationship between biBerk and its policyholders, we can’t disclose specific details in a public response; however, your contact information has been given to one of our Service members. They will be in touch with you soon. We value your business and are committed to your success.Review fromBill P
Date: 04/30/2025
5 starsStella B... Was very professional, grateful and very helpful in my process and trying to open up my business with this company by getting me personal liability, general liability and as well as workman's comp. She knew her stuff and how to get answers quickly. It was an easy process less time than I expected that it would take and it was joyful working with her highly recommend her for anybody that's looking for this type of Insurance.Review fromMichael V
Date: 04/30/2025
5 starsStella B*** @ biberk insurance is good at what she does. Made sure my plumbing business is covered especially in CA where running a business is already a challenge. Thank you for excellent service and customer service.Review fromRobyn T
Date: 04/30/2025
5 starsStella B. was courteous, insightful, proficient and timely in helping me obtain my coverage. I would highly recommend her and the company she represents.
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