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Average of 1,071 Customer Reviews
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Review fromJohnathan H
Date: 05/27/2025
1 starThis company is very unprofessional. They have little to no customer service. I reported a claim with them back on march 26th they picked up my dump trailer from the wrecker service and I have not been reimbursed and they can tell me where the trailer is at. My adjuster is Noel M****Review fromElizabeth O
Date: 05/21/2025
1 starElizabeth O
Date: 05/21/2025
THEFT!!!! TERRRIBLE SERVICE!!!!!!!!!!!!!!! I had a policy added onto my renewal that I did not authorize and have been spending an over an hour on the phone with reps from the company each time I have called (now OVER 11 TIMES!!!!!) trying to get it off my policy and refunded the charges and STILL have the issue unresolved. The employees literally argue with you and tell you they can't help. Waiting on months of unauthorized charges to be refunded back to my account still, still with no confirmation!!!!!! Will indefinitely sue this company if I don't get the money stolen from me back!
biBerk, a Berkshire Hathaway Company
Date: 05/28/2025
We received your message, and we thank you for bringing this to our attention. Due to the confidential relationship between biBerk and its policyholders, we can’t disclose specific details in a public response; however, your contact information has been given to one of our Service members. They will be in touch with you soon. We value your business and are committed to your success.Review fromKeyword L
Date: 05/21/2025
5 starsKeyword Logistics, I can't describe how helpful Ms. Rilla was. She took her time and explained all my options and coverages. She is what we need as customer service. She went above and beyond, and her knowledge and expertise should be noted. keep up the good work and the professionalism. EXCELLENT SERVICE and KUDOS. I will send you more companies for quotes. I wish all companies will have employees such as you.Review fromKevin L
Date: 05/16/2025
5 starsTerra L**** did a phenomenal job assisting me with my insurance needs. She patiently and professionally answered all of my questions—thoroughly and clearly—making sure I fully understood my coverage options. Jasmine went above and beyond to provide outstanding service, and her dedication truly stood out. I highly recommend her to anyone seeking knowledgeable and reliable insurance support. Thank you, Terra!Review fromKEVIN S
Date: 05/14/2025
1 starKEVIN S
Date: 05/14/2025
I am expecting a monthly draw on my business account of $61.56 That is what is published on my policy. I was charged $210.85 which is not realistic. My yearly income is $2,400.00 Your billing amount of $2,530.20 is more than I make in salary. I have sent a copy of my taxes as proof of this I will dispute any charges of $210.85 If you win the dispute I will need your routing and account number so i can set up a direct deposit of my entire paycheck. I will have to send you a personal check for the difference so ill need the information for where to send it.biBerk, a Berkshire Hathaway Company
Date: 05/28/2025
We received your message, and we thank you for bringing this to our attention. Due to the confidential relationship between biBerk and its policyholders, we can’t disclose specific details in a public response; however, your contact information has been given to one of our Service members. They will be in touch with you soon. We value your business and are committed to your success.Review fromNathan B
Date: 05/13/2025
1 starNathan B
Date: 05/13/2025
I have been cancelled 3 times as a contractor that only applies for permits for electrical work. all and any physical work is subbed out however i was cancelled because i have a website (that has absolutely nothing on it because i never made it) and yet simply owning the domain got me cancelled. they wont let you actually talk to anyone before they submit their final decision. waste of time and through their actions has made it more difficult to get other policies and ended up getting my contractors licence cancelled with the state.biBerk, a Berkshire Hathaway Company
Date: 05/21/2025
Thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromMozett P
Date: 05/09/2025
5 starsSpoke with Ms. R**** today, the best customer service ever. Will give everyone her as an agent to talk with. ThanksReview fromJeff N
Date: 05/07/2025
1 starJeff N
Date: 05/07/2025
biBerk pulled a bait and switch when what was promised was not delivered. I had to cancel immediately and get a policy somewhere else. They are still harrassing me claiming I owe them $90.12 for payment due. I told them not only will I not pay their fraudulent company any more money, but I expect them to refund every dollar I already paid them (not holding my breath). They have now assigned a legal firm to shake me down with the threat of hurting my credit. Warren must really need that $90. Very sorry I ever heard of this company!biBerk, a Berkshire Hathaway Company
Date: 05/13/2025
Hi Jeff, thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.Review fromMichael H
Date: 05/07/2025
5 starsStella called and immediately got me set up and going. Very fast service and extremely professional. She double checked everything and explained everything along the way.Review fromBrian M
Date: 05/06/2025
1 starBrian M
Date: 05/06/2025
Bad experience in cancelling policies. Additional billing after cancelling policy. Would not recommend using this companybiBerk, a Berkshire Hathaway Company
Date: 05/13/2025
Hi Brian, thank you for bringing this to our attention. We continuously strive to improve the consumer experience and we’re sorry your interaction was not a positive one. If we can be of further assistance, please give us a call at 844-472-0967. Our licensed agents are available Monday-Friday, 7AM to 9PM ET.
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