Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxlend

  PO Box 760 Parshall, ND 58770-0703

• 

  Maxlend

  217 3rd Ave NE Parshall, ND 58770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maxlend is the company. I borrowed $300.These are the dates and amounts which was what I was instructed to do by girl on the phone initially.5/8/22 paid $86.05 6/15/22 paid $178.78 7/18/22 paid $178.80 Then she said Jan 2023 I make a payment of $178.78. But Aug 2022 they continues to take out $178 78 autopay. I called right away to see why. I had to stop payment by my bank. This is misrepresentation and I never agreed to that. I told that to Maxlend when I called, . Lately they are threatening a lawsuit to me. They should be reprimanded for misleading elders.

  Business Response

  Date: 01/12/2023

  January 12, 2023
  
  **************************;
  Dispute Resolution Specialist 
  Better Business Bureau
  
  RE: *********************** (Complaint ID *********
  
  Dear ********************:
  
  I am writing on behalf of MaxLend in response to your notifying us of **************** complaint with the Better Business Bureau. 
  
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign ******** Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and **** federal law.
  
  MaxLend values its customers and is disappointed that **************** was dissatisfied with our services. Therefore, we have contacted her directly in reference to her complaint. 
  
  Please contact us by phone at ************ from 7 AM-7 PM CT, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
  
  Sincerely,
  MaxLend
  Office of the Ombudsman
  ************
  ********************************** 
  www.maxlend.com 
  
  
  MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to these protections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this email.
  
  
  
  

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is operating as a loan company with an APR of 610%. Twice now they have fooled me into thinking my payment was 150 and 190 dollars and then the payments the next month are 458 dollars a month. You have to look through three different emails to get to the contracts and find the payment schedule. They do not tell you the payment goes up the next month. There was just a settlement with a company just like this and the people won because they prey on desperate individuals who don't read the fine print first.

  Business Response

  Date: 01/12/2023

   
  
  
  January 12, 2023
  
  *****************************
  Dispute Resolution Specialist 
  Better Business Bureau
  
  RE: *************************** (Complaint ID *********
  
  Dear ********************:
  
  I am writing on behalf of MaxLend in response to your notifying us of ************** complaint with the Better Business Bureau. 
  
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign ******** Indian Tribe. This loan was made by us as provided in MHAs Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and **** federal law.
  
  MaxLend values its customers and is disappointed that ************ was dissatisfied with our services. Therefore, we have contacted her directly in reference to her complaint. 
  
  Please contact us by phone at ************ from 7 AM-7 PM CT, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
  
  Sincerely,
  MaxLend
  Office of the Ombudsman
  ************
  ********************************** 
  www.maxlend.com 
  
  MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe (the Tribe). This means that MaxLends loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLends contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Nothing in this email is intended to waive or otherwise prejudice MaxLends entitlement to these protections. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this email.