Complaints

This profile includes complaints for National General Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National General Insurance Company has 212 locations, listed below.

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  National General Insurance Company

  450 W Hanes Mill Rd Winston Salem, NC 27105

• 

  Adirondack Insurance Exchange

  550 Essjay Rd Buffalo, NY 14221-8237

• 

  National General Insurance Company

  6161 Blue Lagoon Dr Ste 300 Miami, FL 33126-2047

  
• 

  National General Insurance

  5001 N Riverside Dr Ste 101 Fort Worth, TX 76137-2480

  
• 

  National General Insurance Company

  1551 - 1575 N Rivercenter Dr Ste 135 Milwaukee, WI 53212-3978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading policy when I signed up I was told multiple times Ill have a full coverage policy only to have my car stolen and be told I only have liability insurance. Policy started Dec 26 Ive been calling since January to get this issue resolved. Tried calling both the adjuster and supervisor ****** ********. No one has returned any of my calls, requested to hear the recording multiple times havent gotten that, and have yet to email me back!

  Business Response

  Date: 05/30/2025

  Attached please find the Company's response.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had National General Insurance since February. Starting last month I would make a payment and they would still cancel my policy. This time I've paid them ****** for the month of May. They then canceled my policy anyways. When I tried to reach out they claimed I had paid less in March and ***** leaving me a balance. I pay through their website and I ALWAYS pay what is owed. The customer service representative couldn't even tell me how this happened trying to blame me when I have receipts to prove I was paying the balances on the account to zero. There was NEVER a balance left behind on my account on their website. Otherwise I would have paid it. This is frustrating and hurtful to my financial means being I've paid them in full in the month of May and have NO CAR INSURANCE. I was getting different amounts to pay when I've always paid ****** a month. I do not know whats happened to this company but its not right nor honest. They're the ones who post on your account what you owe so im failing to see how I would be the person to lose out to this companys lack of being professional. I go through The Write Insurance **** located at ***************************************** Lexington Ky *****. They helped me obtain Insurance through National General. They tried to resolve it and could not. But they did inform me that I was not the only person experiencing this with this Insurance company. I need help to obtain my ****** back being they just cheated me out that money. I am desperate for help PLEASE.

  Business Response

  Date: 05/29/2025

  Please find the Company response.

  Thank you!

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking your assistance in resolving an extremely frustrating and financially damaging experience Ive had with National General Insurance regarding a claim under my active auto insurance policy (Policy No. **********) which was in effect from November 21, 2024, through May 21, 2025.On March 8, 2025, my vehicle was hit on the freeway by a commercial vehicle that improperly merged into my lane. The at-fault party was covered under two insurance policies, and their insurer initially could not determine which policy would be used. I was informed that, if it was the commercial policy, resolution could take up to six months. Given the urgency, I chose to proceed with my own insurerNational General.I submitted photos of the damages and selected ******* Autobody for repairs. National General issued an initial estimate and subsequently multiple supplements. However, during the repair process, the shop reached out to me stating they had not received approval from the assigned adjuster, ****** *******, who had stopped responding to them entirely. I had received an approval email days earlier and ended up forwarding it to the shop myself.Eventually, the at-fault partys insurance accepted full liability, but National General has continued to handle this claim in a manner that has caused me financial harm. Specifically, I was provided with only 18 days of rental reimbursement despite being in a rental for 34 days, due largely to their internal delays and lack of adjuster communication. I am now personally out $962 for a rental I would not have needed if not for the accident.I have reached out multiple times via email and phone. I even requested a call back from a manager, but I never received one. Instead, I only heard back from Mr. ******************** my complaint. I have made repeated requests that National General pursue the full rental cost or at least the policy maximum through subrogation, since the at-fault party has accepted responsibility.

  Business Response

  Date: 05/29/2025

  Please find the Company response.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I file a claim that my vehicle was stolen. It was recovered. I gave them all the information the paperwork 911 calls screenshot of them a police report number and everything that they needed. They came out with the appraisal and looked at the car and its been almost a month and nobodys been trying to really help me. My mothers passed and I have no way to get around or anything and they keep saying oh well know somebody by the end of the week oh anotherweek goes by and another week goes back and its very frustrating

  Business Response

  Date: 05/28/2025

  On April 30, 2025, the Company received a loss report from the Complainant through the web portal, which had occurred on April 29, 2025. It was reported that the complainants vehicle, a 2004 ******* Navigator, was stolen while she was visiting her mothers residence. The Complainant indicated that she recovered the insured vehicle the next day. The Company initiated a claim investigation.
  
  The Company obtained a statement of the loss from the Complainant. The Complainant indicated she was at her mothers residence when she went to leave to go to the store, and thats when she discovered that the insured vehicle was missing. The Complainant advised that instead of contacting the police, she went looking for the insured vehicle and found it the next day.  At this time, the Company has not received a theft report.
  
  The Company obtained an additional statement of the loss from the Complainant. At that time, the claim was transferred to our Special Investigation Unit (SIU) for further investigation. Currently, the claim investigation is ongoing, and the Complainant has been updated with the claim status appropriately.
  
  We understand the Complainants frustrations, and we offer our condolences on the passing of her mother; however, the Company must complete a thorough investigation of the claim. The Company will continue to work with the Complainant until the conclusion of the claim. Thank you for allowing the Company to respond. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck tailgate was damaged on my move to a new house. I filed the claim when I arrived. Over a month has passed with zero being done to fix my damage. They claim to be trying to send an adjuster to look at the damage but I havent received any calls or emails. They even claim that I didnt upload any pictures of the damage to their website when I did I also texted the agent in charge of my claim picture of the damage. Every time I call there is no answer and I have never received a call back. I just want to get my tailgate fixed.

  Business Response

  Date: 05/27/2025

  Please find our response attached. Thanks! 

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National general is the carrier of the person who hit my vehicle. Their lack of communication in status information, never once answer a call nir return a call or txt ir email by Arshon ckaims adjuster *** his manager in property claim are the worst people in follow-up I've ever come into contact with. I would if these people really exist

  Business Response

  Date: 05/27/2025

  Attached please find the Company's response.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Forest River Wolfpup on Saturday, May 3rd. When I purchased it, I was told I had to have insurance before I could pull my RV Forest River off the parking lot. I had no idea which or if any purchase was going to be made that day. I have a credible Insurance agent that I use, but I could not call them on the weekend. But again, I was told by the sales guy at ************* in ***** that I could not pull my camper off the parking lot unless I had insurance. My sales guy called Good *** Insurance (National General Insurance) and made me get insurance. The insurance guy on the phone charged my credit card at that time $67.15 and told me I owed another $55.00. I told him when I reached my current Insurance company on Monday, I would be cancelling it. There was nothing said about I had to pay the FULL and that I had to have insurance for at least 11 day. Or I would be turned over to Collections. I WOULD NOT Ever recommend National General Insurance. They are Crooked!!

  Business Response

  Date: 05/20/2025

  Please see the attached company response. Thank you!

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because: As I stated in my complaint, I signed up for this Insurance on a SATURDAY, when I could not reach my own Insurance Agency and had no choice but to get this insurance before I could leave the property with my RV. The Sales *** at Camper World called this Insurance company, not me.

  THERE WAS NOT ONE WORD SAID that there was a 11 day ***** period before I could CANCEL!!! I called my current insurance that I have all of my insurance through on Monday, May 5th and got Insurance for AMPLE of the price this (RIP OFF)Company offered!!  They Know they have you, because when you walk into Camper World on Saturday and purchase an RV, you can not leave before getting Insurance.  I HAD NO CHOICE!! The lease they could do is REFUND MY MONEY!!! I HAD the Insurance for 2 DAYS!! Saturday, Sunday....

  And then when I tried explaining this to them, all they did was threaten to turn me over to collections!!! I have an EXCELLENT CREDIT RATING!! THIS ****** ME OFF!!!!

   
  
  

  
  

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for auto / renters insurance on 4/21/2025 and was required to sign papers by 5/5/2025, which I did due to the representative input a wrong email in the system and told them on 4 different occasions over the phone, with 4 different people, which is why I was not able to retrieve the paperwork to sign. The representative by the name of ******* in the office located in **********, VA stated she updated the information, after I left I received a missed call from the representative but attempt to contact on 5/5/2025 and 5/9/2025 but to no avail, I could not reach the office. On 5/12/2025 I communicated with an appraisal due to a claim put in place for the renters insurance, and she stated the policy was canceling the same day, but contact the back office and the representative stated that due to unwitting reasons it was canceled and insinuating that I called and stated that I am adding my husband on the policy because he is going to drive a car, and I never stated this nor am I married, and they have me mix with some else, and I was only adding my son who's under 18. However, the back office and the representative are insinuating that I am lying and I called, yet the policy is canceled and no coverage, until after the investigation and I should receive a call from a supervisor named ***** within 24 hours after requesting a supervisor, meanwhile I called on 5/13/2025 in the afternoon and was told again the supervisor should call me back after waiting on hold for over 15 minutes. After the 24 hours, I did not receive a call from the supervisor, and still have receive a call as I type, and I am demanding my money back from this company before I get Wavy ******************************************************************** I believe they are playing games with my insurance and I will pursue in reporting this company for their mishandlement and negligence regarding coverage.

  Business Response

  Date: 05/19/2025

  Please see the Company's response attached as requested. If you can provide a PDF copy of the response to the Insured, please do so at her request. Thanks! 

  Customer Answer

  Date: 05/26/2025

   I am rejecting this response because: An apology did not resolve the issue due to false accusations, and I am demanding a refund for such short coverage or I will seek legal action.
  
  
  

  Business Response

  Date: 05/30/2025

  Please see the Company's response attached as requested. Thanks! 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an auto accident with a person insured by National General. National General accepted liability and offered to pay directly for my car's repair and to reimburse me for a car rental during the repair. I attached the email from the repair shop letting me know that my car was ready on 4/25/25 at 5pm. I picked up the car in the morning of 4/26/25 because Midway Car Rental closes at 5pm and I couldn't return the car on the 25th. I emailed the rental invoice to ***** ****** on 4/26/25. All I received so far is a letter dated May 8, 2025 stating that they issued a check in the amount of $1,083.53 and that they denied $609.62. I have not received any check so far and I believe that I should be reimbursed for the full cost of the rental during the time that the car was at the shop being repaired.

  Business Response

  Date: 05/22/2025

  This matter involves a Personal Auto Insurance claim, and the Complainant is the Third-Party Claimant.  Property Damage payments were issued accordingly, and the Companys records indicate that a Rental Reimbursement payment of $1,083.53 was issued to the Complainant on May 8, 2025, for the use of a rental vehicle for a total of 23 days during the repairs of the Complainants vehicle.  The total number of days to repair the Complainants vehicle was 9 days.  The Company added 4 days for two weekends,and an additional 10 days for the delay in completing a supplement by our appraisal team, for an overall total of 23 days.  The Complainant retained the rental vehicle for an additional 10 days that were not accounted for, which the Company did not approve.  While the Company understands that the Complainant does not agree, the Company maintains its denial of the additional 10 days of rental that were not accounted for, and settlement for Rental Reimbursement was reviewed with the Complainant on multiple occasions.
  

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched my auto insurance to Direct Auto on April 2nd, 2025 and prepaid a 6 month premium in the amount of $484.49. Direct (Integon Preferred Insurance Company) then started sending me bills with a total amount due in the amount of $2,692.56 with a due date of 5/1/2025. I called and asked why and they said it was because my daughter (who I live with) didn't supply her personal insurance information to them. She helped me cancel my policy on 5/14/2025 since I am a Senior Citizen, and they will not refund the premium that I already paid, and are insisting that I owe them an additional $600.00 on top of the $484 that they are keeping and not reimbursing. I feel very taken advantage of, and this feels very predatory and deceptive to me.

  Business Response

  Date: 05/19/2025

  Please see the Company's response attached, thank you.