Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 336 Customer Reviews
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Review fromJohn R
Date: 04/12/2025
1 starOn Tuesday, I called PackRat to deliver the container to my new address. ****** said they did not deliver to my new address in **********, ** but would have someone call me back the next day, Wednesday, because she thought they could deliver it closer so I could pick up my property. I told ****** I had, among other things, a heavy piano and needed it delivered to my property. No one called on Wednesday. I called back on Thursday after not receiving a call on Wednesday and this time talked with *****. She reiterated to me they could not deliver it and that I would need to come to ********** if I wanted my property. At this point I was beside myself and didn't know what to do. I told her I would be there on Saturday to pick up my property, but this was very inconvenient for me. About an hour or two later, ******* called from PackRat and said they could deliver it and it would cost only $4.10 to deliver and $4.10 to pick it up. Though this didn't make sense to me I didn't argue and said I looked forward to seeing them on Saturday. I did not get an order number that I recall. Saturday, I am waiting at the property all day and called PackRat back about 3 p.m. to get an ETA, though I was told they would call me. ***** explained to me that since I didn't have an order number it was never picked up to be delivered. So she was going to email me an order number but as of 4:17 p.m. on Saturday, it has not been sent. Next week I have a gravel road to install and utilities to be installed which requires digging by the electric company, plumbing and septic company, and the propane company. My next payment is due the 19th of April, also next week so I still don't have time to go get my property. This company appears to be enjoying the $329 I pay them every month and is finding every excuse in the book to not deliver my property. Over the last year and a half, they have raised my rate 3 or 4 times. Buyer beware if you don't know your final address.
1-800-PACK-RAT, LLC
Date: 04/15/2025
Hi ****, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could gain more insight into the situation. We are happy to confirm that your final pickup is set for this week. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.Review fromSandra D
Date: 04/06/2025
1 starHorrible experience, incompetent uncaring customer service. Unauthorized use of my credit card for random stuff like fuel charges never discussed and for insurance to store my belongings when they were stored at another facility. My move was scheduled for the 20th Jan MLK day, I got a confirmation text that morning stating they would be there. An afilliate showed up 2 days later setting all my plans back, plumbers, flooring contractors, handy men all on hold. I was prepping my house for sale and neded the house cleared for this to happen. All in all, my sister and I had to change our flights, spend three extra days in hotels and were both late for work. They offered us a $100 CR for our trouble. Oh and the pod sat for weeks in *********** before they moved it to ********* due to another s**** up because they don't or can't read the notes on file. Ridiculous organization, run to the hills!1-800-PACK-RAT, LLC
Date: 04/14/2025
******, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience.Review fromTaylor C
Date: 04/04/2025
5 starsGreat company! Would definitely recommend, a great and cheaper alternative than ********. Very easy to make *************** agent super friendly and informative.1-800-PACK-RAT, LLC
Date: 04/08/2025
We're happy to hear about your positive experience with the company ******. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!Review fromHilary H
Date: 03/26/2025
1 starHorrible experience. We are two days out from our supposed delivery date and we still have NO clue if the containers will be picked up and delivered on time. Meanwhile, a move requires coordination with our apartment building, elevator reservation, hired man power, etc. There is no customer service, no information and everything is completely last minute because they are too cheap to bid high enough for the third party truck to pick up our container. Absolutely will never use them and never recommend them. Horrible.1-800-PACK-RAT, LLC
Date: 03/31/2025
****** we're truly sorry to hear about your experience. We understand the stress that comes with moving and the importance of timely delivery. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.Review fromvincent o
Date: 03/14/2025
1 starI paid for a pod to be transported from *****, ** to ******* , ** The money was paid by my bank to ***** PacKraT on March 3rd 2025, finally its March 14th and I'm expecting a call from the driver as to when he's going to be dropping off my pod nothing, so I calll them a customer service *** says i havent paid for transportation yet. I couldnt beleive it. I already called them on the 3rd of March to let them know it went through and was deducted from my account to them. the customer service is bad and they cant do a deep dive into their own books to verify if the were credited from my bank . So its now been 16 days I ve been waiting for my pod with everything I own.1-800-PACK-RAT, LLC
Date: 03/18/2025
*******, we apologize for the issues you experienced. Thank you for speaking to a member of our billing team so that we could gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.Review fromKris B
Date: 03/14/2025
5 starsReasonable rates, fabulous customer service, on-time delivery and pickup. I would highly recommend Packrat.1-800-PACK-RAT, LLC
Date: 03/18/2025
****, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromTerri S
Date: 03/14/2025
5 starsMy pod was delivered and picked up on time and both Lemar and ***** were complete gentlemen. I highly recommend PakRats!1-800-PACK-RAT, LLC
Date: 03/18/2025
*****! Thank you for taking the time to write this review, it means a lot, and we cant wait to share with our team.Review fromSteve B
Date: 03/12/2025
5 starsThis was the first time using 1-800-PACK-RAT. I was pleased with the price, the friendliness of staff and service. The size was perfect as I was able to fit all our household items and did not need to rent a moving truck. I highly recommend 1-800-PACK-RAT for Local or Long Distance Moves.1-800-PACK-RAT, LLC
Date: 03/14/2025
*****, we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team.Review fromJohn K
Date: 03/06/2025
1 starI was going to use Pack Rat but customer service is not there strong point. they jam unwanted products down your throat then when you call about it they transfer you and never pick up the phone. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TOTALLY JERKED AROUND1-800-PACK-RAT, LLC
Date: 03/11/2025
We're truly sorry to hear about your experience. We strive to provide excellent customer service and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our communication and service. Thank you for bringing this to our attention.Review fromJanine G
Date: 03/03/2025
5 starsI highly recommend 1-800-pack-rat as they gave outstanding service the containers arrived on time and was picked up on schedule date Their Prices were excellent Thank you for the outstanding service1-800-PACK-RAT, LLC
Date: 03/04/2025
******, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
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