Business ProfileforTanglewood Apartments
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 101 Tanglewood Dr, Southern Pines, NC 28387-4351
- BBB File Opened:
- 12/1/2007
- Years in Business:
- 16
- Business Started:
- 12/1/2007
- Type of Entity:
- Corporation
- Contact Information
Principal
- Ms. Suzanne Price, Community Director
Customer Contact
- Ms. Jill Levins, Regional
- Ms. Suzanne Price, Community Director
- Additional Contact Information
Fax Numbers
- (910) 692-4908Primary Fax
Phone Numbers
- (855) 690-4447Other Phone
- (910) 692-4908
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
catherine d
06/15/2021
Tanglewood Apartments Response
06/22/2021
Our team has put together numerous events in 2020 because of the amenities not being open, such as trick or treating, Valentine's gifts, and breakfast on the go's. We wanted to bring unity in a time when we were asked to be separate. Our pool was open last year from July to September, we had to have a pool attendant per the Governor's Covid-19 orders. The tennis courts have been pushed back per the contractor due to Covid-19 and will begin 6/20 to be repaired. The fitness center has been open by appointment since the beginning of 2021 and opened fully 6/1. We are thrilled to have a very walkable community with sidewalks and walking trails adjacent to the community. As our landscaping is mature, we do encourage residents to stay on the sidewalks as we are not able to control tree roots in the grassy areas around the trees. To help make our landscaping thrive, we have added a groundsperson to the team and are diligently working with the landscaping crew to express our desired outcome.
Regarding the apartment, the vinyl and carpet were replaced in 2017, and only two years old upon move-in. Appliances have been replaced and these are the same size throughout our community. Touch-up paint is offered to the residents, all we ask if for them to provide a container. As there is no written request for a taller toilet, we have put in an order for this to be installed for the resident.
Our company decided to waive all late fees through December 2020, although we were able to charge beginning August 2020. There were many notices sent out via email, on doors, and posted on ActiveBuilding regarding late fees beginning again January 2021. We value our residents and are proud to have a 60% renewal retention rate, and we do thank you for renewing for a second time. Long term residents bring value to our community, thank you, and we look forward to a great 2021.
Numerous team members have reached out throughout the year to reply to any request or questions that were had, however, unable to get any person on the phone and voicemail is not set up. We would love to have a discussion with you and ask that you give us a call at 910.692.6190 or to email us at ********************************
at your earliest convenience. Thank you and take care.
Customer Response
06/23/2021
The mandatory mitigation insurance fee every month is BS! Why do we have to pay the corporate umbrella insurance cost for our insurance for siding and roof and windows...? If you are going to raise my rent, give me a benefit t-- my wage did not go up, Mandatory rent raise and added on insurance is not anything they discuss upon initial contract with residence. I hope the new manager will stay longer than the others and produce positive results for all. (P.S. the dog park area is filthy and no one uses the fenced in area - so unhealthy for the dogs)
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