Complaints

This profile includes complaints for Cornerstone Building Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cornerstone Building Brands

  5115 New Bern Ave Raleigh, NC 27610

  
• 

  Cornerstone Building Brands

  5020 Weston Pkwy Ste 400 Cary, NC 27513-2322

  
• 

  Simonton Windows

  5300 Briscoe Rd PO Box 1646 Parkersburg, WV 26105-8125

• 

  Simonton

  3948 Townsfair Way Ste 200 Columbus, OH 43219-7003

• 

  Silver Line Building Products LLC

  1 Silverline Dr North Brunswick, NJ 08902-3397

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ply Gem eyebrow window was not properly sealed. Used all their windows for a new home. Filed a warranty claim ref:027500013607 and was told it would be $300 to send new window no installation (and I have 30 days to pay or I have to refile a new claim). Dont know the cost of window its only 4 feet by 18 inches. 4 years ago they had to replace a sliding glass door that wasnt properly sealed. The sent it to my local ********** and I had to pick it up and install it.

  

  Business Response

  Date: 12/19/2024

  Mr ***** responded by email that he thinks this has been resolved but will wait until he receives the material to update the compliant.

  

  Business Response

  Date: 01/02/2025

  Mr. *************** you for reaching out and sharing your concerns regarding your eyebrow window. We understand the frustration this has caused and appreciate the opportunity to address the issue.
  To resolve this matter, replacement glass is being sent to you at no charge for shipping. The order has been processed under Order #********. We will keep you updated on the delivery timeline and ensure the process is completed to your satisfaction.
  If you have any additional questions or need further assistance, please do not hesitate to contact us.
  Thank you,
  Cornerstone Building Brands

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for window warranties with Cornerstone Building Brands (the original window manufacturer and installer) back in October for three windows that had lost their seals. The loss of seals was confirmed by an independent home inspection and an independent professional window cleaner. Cornerstone Building Brands would not honor their warranty at first, and kept asking for pictures of stickers on the windows to confirm they were the installer. I provided multiple photos of the stickers; however, after 7 years in the Texas sun, the numbers and letters on the stickers had worn off. Cornerstone Building Brands stated they would not cover the warranty without the stickers. I had to hire a handyman to pull out the windows from the frames in all the windows of my house in hopes of finding one with a sticker intact. We did find one such sticker. I emailed a photo of the sticker to Cornerstone Building Brands. After much back and forth, they finally agreed to honor the warranty. They informed me that a representative would reach out to get the payment for the labor and to schedule an appointment. A week went by and no response. I emailed them again on 12/9 and asked for the status. It is now 12/13 and still no response.I believe Cornerstone Building Brand's business practices constitute unfair and deceptive trade practices. First, they refused to honor the terms of the warranty. Then, they acted as if they would honor the warranty, but then, ultimately, ghosted me and refused to honor the warranty. I believe the public should be warned not to do business with Cornerstone Building Brands for these reasons.

  

  Business Response

  Date: 12/17/2024

  Ms. ************* you for your patience and for sharing your concerns regarding your warranty claim. We apologize for the frustration caused during this process and any delays in communication.
  We want to clarify that we have sent you a payment link to cover the required labor charges. Once the payment is processed, we will promptly schedule the service appointment to address the issues with your windows. Please note that our service operations will pause between December 23rd and January 1st for the holidays, but we are committed to ensuring the work is scheduled as soon as possible after payment is received.
  If you have any further questions or concerns, please do not hesitate to reach out. We appreciate your understanding as we work to resolve this matter.
  Thank you,
  Cornerstone Building Brands

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22685933
  
  I am rejecting this response because: The link I received was for one (1) window. As previously mentioned (and agreed by your representative via email on 12/2), there are three (3) windows that require replacement. I will need the link to pay the labor charges for the other 2 windows and need to schedule those replacements as well.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 01/02/2025

  Ms. ************* you for your response. We understand your concerns and want to clarify the situation regarding your replacement windows.
  At this time, the payment link was sent for the labor charges associated with one window. The remaining two windows will require additional information, which will be obtained when the technician completes their assessment. Once we have the necessary details, we will send you a separate payment link for the labor charges on the other two windows and proceed with scheduling their replacement.
  We appreciate your understanding as we work to address all your warranty claims.
  Thank you,
  Cornerstone Building Brands

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** refuses to honor warranty.I purchased about 18 windows all brand ******* of the windows developed a crack, plygem refuses to cover it even though the warranty says spontaneous breakage and glass crack breakage is covered.I'm simply asking they replace the window.

  

  Business Response

  Date: 01/09/2025

  Mr. ***************** you for bringing your concerns to our attention. We have reviewed your case and understand the frustration this situation has caused.
  While the warranty for California Ply Gem products does not include coverage for glass breakage in this instance, we have decided to provide replacement glass as a one-time courtesy to resolve the issue. Your claim has been processed under Case ID **********, and we will ensure the replacement glass is delivered to you as quickly as possible.
  If you have any additional questions or need further assistance, please do not hesitate to reach out.
  Thank you,
  Cornerstone Building Brands

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is related to Order No. ******** placed with Cornerstone Building Brands. On October 24, I submitted 2 claims: 1) Case ID ***************** ***** ?****************** REF:001811307874 for 2 replacement window screens for my dining room and 2) Case ID ***************** ***** ?14 wildflower ln REF:001811308264 for 2 replacement window screens for my home office, for a total of 4 screens. On November 29th, I received the screens but have two issues. 1) They only sent me 1 screen for each claim for a total of 2, while I requested 2 screen for each claim for a total of 4 screens. 2) The window screen was of the wrong size. Please see my notes on attached packing slip. For the dining room (first Case ID), they sent screen size ******* W x ***** H (Measured from frame edge to edge), while my current screen (measure from frame edge to edge) is ******W x 27.5 H. Wrong size and won't fit. Please send the correct size and 2 of them. For the home office, they sent screen size ***** W x *******H while my current screen is ******W x ******H. Please send the correct size and 2 of them. I'd like a supervisor to review and get this resolved in a timely manner. I'd like an email confirmation. Please note I bought the ***************************************************** 6500 series from ********** and is filing the claim under lifetime warranty and there should not be any shipping fees.

  

  Business Response

  Date: 12/12/2024

  Mr. *************** you for reaching out regarding the issues with your replacement window screens. We apologize for the inconvenience caused by receiving the incorrect sizes and quantities for your warranty claims.
  To address this, we have reordered the correct screens in the appropriate sizes and quantities. The new order is being processed under Order #******** and has an estimated delivery date of December 17th.
  We appreciate your patience as we work to resolve this matter. If you have any additional questions or need further assistance, please dont hesitate to contact us.
  Thank you,
  Cornerstone Building Brands

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22622366
  
  I am rejecting this response because:

  waiting for the new orders to arrive to confirm they are right this time. Please leave the case open till I receive the order.

  Thank you so much for your effort in addressing the issues.
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please reopen the complaint and let the Business know that I received the window screens and therefore I am satisfied, so it is fair to them. Thanks.

  
  

  *** *****

  
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send in a warranty request to Cornerstone Building Brands back on 9/23/24. I was told they would send me new rollers for sliding glass door. I appreciated this but I also wanted to know why they were not going to warranty the crack that has developed in the corner of the door. They claim they have a lifetime warranty on the door in the warranty they sent me. But the *** claims the damage to my door isn't covered. I asked why it wasn't covered in three different emails and she never told me why it's not covered. I've attached the email chain I've had with the warranty *** from Cornerstone.

  

  Business Response

  Date: 12/12/2024

  Mr. *************** you for reaching out regarding your warranty concerns. We understand your frustration and apologize for any confusion or delays in communication.
  To bring this matter to resolution, we have ordered a replacement vent for your sliding glass door, which will be shipped directly to you. The estimated delivery date is January 6th, and you have been notified of the shipment details.
  We hope this resolves your concerns. Should you have any additional questions or require further clarification, please dont hesitate to contact us.
  Thank you,
  Cornerstone Building Brands

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22610481
  
  I am rejecting this response because:

  Hi there, I was supposed to receive a replacement door as you can see through the response sent by Cornerstone with my complaint. I haven't received anything and it was supposed to be sent by the 6th of January. I'm sick and tired of having to waste my time with this terrible company. I'd like full credit for a new door along with the cost to remove the old door and install the new door. Since it's taken them so long to send me any warranty parts the door is not inoperable and my kids can't even open it. The track the door slides on is completely ruined. This lack of customer service is astounding. 
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 01/17/2025

  Mr. *************** you for your follow-up regarding your warranty claim. We sincerely apologize for the delays and frustration you have experienced.
  Our records indicate that your replacement door was scheduled for delivery Thursday, January 16 via ****** The claims team has reached out to you to confirm this and provide tracking information. Once you have received the replacement, please let us know if you encounter any issues, and we will assist further.
  We understand your concerns about the time this process has taken and the inconvenience caused. We are committed to resolving this matter fully and ensuring your satisfaction.
  Thank you,
  Cornerstone Building Brands

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new home now going on about 4 years ago from Tyris Homes. 84 Lumber in ************** VA supplied builder with Plygem windows and door. Plygem is part of Cornerstone Building Brands. Have been back and forth with representatives from 84 Lumber and Cornerstone Building Brands for over a year. 84 Lumber did come out to check, saw the problem and replaced 2 sets of window sashes to no avail. Representative from Cornerstone Building Brands was in contact and sent updated weatherstrip pieces to install on windows which also did not work. They obviously are aware of a problem if they have updated strips. They have many pictures of the window corners that obviously look defective. Main problem: all 17 windows and one sliding patio door do not stand up at all to any wind. The air GUSHES in. the stronger the wind the worse it is.Sent them a video of holding a strip of paper near window corner which was blowing all around and with a stronger gust of wind blew the paper straight up in the air. These are the worse sealing windows I've ever had or have seen. Where we live gets windy weather mostly just December through January. Who knows how much additional utility costs we've had. These windows and door are simply bad, weatherstrips and replacement sashes have not worked and they need to be replaced with different ******** claim case ID number with ********************** is ******* also PG-******* Ref: ************ also *******-G6V5K3. Spoke with ****** *****, lead field service tech. Not computer savy enough to send pics. or video but could text it to a number. ****** ***** and 84 Lumber did get pictures and video.

  

  Business Response

  Date: 12/05/2024

  Mr. ********,

  Thank you for reaching out regarding the issues with your windows and sliding patio door. We understand your frustration and sincerely apologize for the challenges you have faced.
  To address your concerns, a work order has been created, and a technician is scheduled to visit your home on December 6th at 9:00 AM. During this visit, the technician will thoroughly inspect the issues and work toward a resolution.
  We appreciate your patience as we work to resolve this matter.
  

  Thank you,

  Cornerstone Building Brands

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22595624
  
  I am rejecting this response because:

    Yes a technician did come out, he was a good worker and replaced bottom seals and added side seals on all windows but unforntunately it was "putting lipstick on a pig". I don't know what he did on sliding glass door, but it is no better, it still gushes air through top and bottom with any wind. Most the windows did get slightly better, it turned gushes air into a strong draft, still unexceptable. Is there a air infiltration rating for these windows and door? Again, I can't beleive a big name like Plgem would sell such inferior windows and door, they are the worst I've ever lived with. I'd give the techinician and A for effort, but at this point wouldn't be happy without complete replacement of all and not this brand and upset over who knows how much more in heating and cooling it has cost and all of this on a brand new house. Your tech. and 84 Lumber said it was not an installation issue. We love our new home, everything but the windows and door. Can you please compensate?  
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 03/27/2025

  Mr. ****************** you for your continued feedback and for sharing your concerns regarding the performance of your windows and patio door. We understand your frustration and appreciate your patience as we work through this matter.
  To further assess and address your concerns, we have scheduled an additional technician visit under Work Order #******. Our team has reached out to notify you directly, and this next step will help us gather more detailed information to determine any further options available.
  We recognize the impact this situation has had and remain committed to thoroughly evaluating the issue. 
  Thank you,
  Cornerstone Building Brands

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22595624
  
  I am rejecting this response because:

  Got to experience a couple windy days since 2nd techinician came out. The windows are barely any better and the sliding glass door still gushes air from top and bottom track. Again, I'd give the technian A for effort, but the window quality is so bad, nothing can be done except replace with different brand.The technian added yet more seals in the track, problem with that is, they don't belong there and come out of place and twist up in track whenever you operate the window. He did give me extra seals, but every time you operate windows, you have to refit seals. This is unexceptable, especially when they don't seem to help much. Seems to me by adding seals all over the window corners and tracks, the manufacturer must be aware of problems.Never experienced windows and door this bad and they shouldn't be sold for consumers. Will you pay for window replacements?                                                                                       

   

   

  Sincerely,
  
  *** ********

  

  Business Response

  Date: 04/24/2025

  ***********,
  
  We want to ensure that you feel completely confident in the results of our inspections.While both of our official inspections have shown consistent results indicating that the windows are likely to pass AAMA testing, we understand that you might want further assurance.
  
  If you would like, you can certainly arrange for an air test to be conducted by an AAMA-certified tester and if the windows do not pass the test, we will be happy to reimburse you for the cost of the test. We genuinely believe that the windows will meet the required standards.
  
  Should you choose to pursue this option, please feel free to contact the following company for testing services: *******************************************.

  Thank you.

  Cornerstone Building Brands

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 22595624
  
  I am rejecting this response because:
  

   Have read their response. I will arrange to have windows tested by **** certified test. This may take some time.

  Highly doubt they pass and also the door.                                                             

  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are extremely dissatisfied with the quality of Mittens siding and their lack of customer service. We took possession of our home in March 2022, and the siding on the south side has already developed severe streaking and nonuniform fading. This issue is clearly aligned with areas of the greatest sun exposure. Despite providing detailed observations and photos, Mitten continues to blame the issue on "foreign contamination." This explanation doesnt make sense, as no other sides of the house have this issue, except for a small area on the east side, which is showing early signs of the same problem.We have repeatedly requested to speak with a manager, and after two months, no one has followed up with us. This complete disregard for customer concerns is unacceptable. Their so-called lifetime warranty is misleading. Its clear theyll attribute any problem to foreign contaminants to avoid honoring warranty claims.Weve tried cleaning the siding with no success; the streaks are permanent, which strongly suggests an issue with the material or paint quality. Whether this is due to a bad batch or a broader problem with Mittens products, its unacceptable.For comparison, our parents 32-year-old home still has its original vinyl siding, which has held up far better than Mittens product with minimal maintenance. Its evident that Mittens siding does not meet basic durability standards, and their dismissive approach to addressing our concerns only makes the situation worse.We deeply regret choosing Mitten for our siding and cannot recommend them. Their product quality and customer service have been deeply disappointing, and we urge others to be cautious.

  

  Business Response

  Date: 12/06/2024

  Thank you for sharing your concerns with us.
  
  We understand your frustration regarding the fading and streaking on your siding, and we regret that our responses have not met your expectations. While our investigations are thorough and based on industry standards, we understand that our explanation may not have aligned with your observations, and we apologize if this has caused additional frustration.
  
  As noted in our communication to you on October 2, 2024, the sample and information you had shared was evaluated by a Mitten technical representative to determine whether the colour change you are experiencing is abnormal fading, as defined by your warranty, or natural weathering.
  
  Your samples were tested through a third-party certified spectrophotometer following industry standards to measure the colour change. This testing provides a numerical value in Hunter ***** (Delta E) and is calculated according to the **** standard D2244. The Hunter ***** defines how much a colour has changed. When measured, if the sample shows a change in colour that exceeds the Hunter ***** specified in the warranty,this would be categorized as abnormal fading and would be covered under our warranty program. If the sample measures lower than the specified Hunter *****,any colour change is normal and categorized as natural weathering.
  
  Your warranty states that your product is guaranteed against fade of 4 Hunter *****. The samples you provided measured *********: 1.18 DE and 1.15 DE, South Side 2.21 DE and 2.22 DE. As your samples measured lower than the industry standard of 4 Hunter *****, this would be natural weathering which is not covered under our warranty program.
  
  As we shared with you on October 2, there are various natural causes for colour changes that occur at different rates and is not indicative of defective siding.
  
  If youre not satisfied with the results from our testing, we would encourage you to re-send samples from an area of your home experiencing the most fading or discolouration with a reference to your warranty number which is E24012. If we receive the samples within (1) year of this claim, we will re-open it. If the samples are received after (1) year has lapsed, we will require a new warranty form to be filled out.
  
  Thank you for bringing this to our attention, and we hope to work toward a resolution that addresses your concerns.
  
  Sincerely,
  Mitten Building Products

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home on 1/25/2019. My claim for plygem (Cornerstone Building Products) for a sliding glass door & 2 windows was approved on 11/13/2024. Received email from ************************************************************************************:Case Number: PG-*******-D3B3X6 Warranty items: 2 door panels, twin window Then in the above email there's a link to pay $300 for shipping. This is outrageous when the warranty states that if there's a crack of the frame, it will be covered under warranty with no charge to the homeowner & $300 shipping certainly is a charge. It's bad enough that ****** expects homeowners to pay to install their defective ********************************************* but to add another $300 on top doesn't seem like much of a warranty. Not to mention I have neighbors who had replacement ********************************************* under warranty and they weren't charged a shipping fee. I've had MW windows replaced under warranty on a different house and they didn't charge a shipping fee. I've tried to contact ***** ********* but she doesn't respond. I have ****************** and on a limited income. This stress is not good for my health and have no idea how I will pay for shipping or installing. Very disappointing to think I've covered my bases by buying a house with this warranty only to find out it doesn't really cover you.

  

  Business Response

  Date: 11/22/2024

  Ms. *************** you for bringing your concerns to our attention. We understand your frustration regarding the shipping fee and the challenges it has presented.
  To resolve this matter, we are waiving the shipping fee for your replacements as a one-time courtesy. Your order will now be processed without any additional charges, and we will ensure you are kept informed throughout the process.
  Thank you,
  Cornerstone Building Brands

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Look forward to receiving the products & appreciate Cornerstone waiving the fee.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows in our home are failing after only 4 years. Submitted a warranty request (CORNERSTONE BUILDING BRANDS CASE ID: ****************** with no follow up. We need to get the replacement windwos.

  

  Business Response

  Date: 11/19/2024

  Ms. **************** you for bringing your concerns to our attention, and we apologize for the delay in addressing your warranty request.
  We want to assure you that your case has now been assigned and is actively being handled. The necessary replacement parts have been ordered and are scheduled to ship on November 22nd (Order #*******). We have also reached out to inform you of this update.
  We appreciate your patience as we work to resolve this matter.
  Thank you,
  Cornerstone Building Brands

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a warranty claim for windows that no longer appear to hold the temperature, after the claim was submitted, i received a response that tey suggest I caulk around and perform maintenance. The issue is the glass and not caulking. I used a temperature gun to display the difference and basically all the cold is coming from the windows.What I want is either a replacement window panel, or for them to send it to me so I can replace them since they can easily be removed and reinstalled.Or send me the cost for the panels.

  

  Business Response

  Date: 11/18/2024

  Mr. ************** you for reaching out regarding your warranty claim. We appreciate your patience as we worked to address your concerns.
  To resolve your current issue, we are sending one bottom sash at no charge. For the remaining 12 sashes that require replacement, we recommend placing your order through Lowes Home Improvement under warranty. This will help you avoid shipping and handling fees for the additional sashes.
  We hope this solution meets your needs.
  Thank you,
  Cornerstone Building Brands