Reviews

This profile includes reviews for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

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  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

Review Details

• Review fromNicolas D

  Date: 06/07/2024

  1 star
  Terrible customer service. They do not want to honor the warranty on their products and resisted doing so. I will avoid using their products in the future and suggest others do as well. A 30 minute hassle to get one defective smoke alarm replaced.

• Review fromRobert S

  Date: 05/25/2024

  1 star
  Spent 35 dollars bought one today 5/25 and guess what? Yep already needs replacement. This is an absolute waste. They manufacture these so that you have to replace entire smoke detector when no longer works. It should work period. This is dangerous. This company needs to be shut down or quit making the smoke detectors with built in batteries which can not be replaced.

• Review fromCarol S

  Date: 05/08/2024

  1 star
  There should be an easier way for normal people standing on a stepstool reaching above their head to stop the chirping in the middle of the night. Mine kept chirping even after I changed the batteries and kept me up all night. Buy some other brand of smoke detector this one is horrible

• Review fromBrandon A

  Date: 08/29/2023

  1 star
  I've been trying to get 4 of the P4010DCS-W connected alarms to work properly for 5 years now. I've already replaced a couple of them and the replacements are already failing even though they're supposed to last for 10 years. I now have 3 more that have failed over the past few months and I just called their customer service number only to receive a message that the hold time is 80 minutes! These alarms have been very flaky & frustrating and their customer service is obviously overwhelmed trying to deal with the issue. Not good for a product you are trusting to protect you and your family's lives. I can't believe Home Depot still sells these. I'll be taking mine back to Home Depot to see if they will give me a refund or store credit and hopefully if they get enough push back and financial pressure then Kidde will actually do something to fix the problem.

• Review fromAdib B

  Date: 08/25/2023

  1 star
  A gimmicky but truly terrible product. Since we installed it 9 months ago, the alarms (the whole ``smart hive'' of alarms in the house) went off 12 times: in the middle of the night, early in the morning, late in the after noon... you name it. In all these times, there was no sign of smoke, dust, steam, or any kind of vapor, no source of any gas of any kind. Every time the alarms went off, it was extremely difficult to turn thenm off. After the first two false alarms, I read and re-read the instructions to turn the alarms off very carefully. I even went to their website and read more about how to turn the alarms off (I am supposed to find the ``source alarm'' and turn it off first, and then follow some further instructions). None of this helped. Eventually, I had to replace all the Kidde alarms.
  It is not an exaggeration to say that my entire family - my two young kids in particular- was traumatized by this product.

• Review fromKaren N

  Date: 08/21/2023

  1 star
  I ordered eight smoke detectors from Amazon from Kidde. When I received them they were the incorrect smoke detectors. Kidde does not allow you to return them. Amazon honored my purchase and gave me a credit for the eight smoke detectors, but Kidde did not stand behind the purchase. My suggestion, do not order from Kidde. It’s a manufacturer that does not stand behind your purchase. Kidde……poor manufacturer to do business with. I have to pick at least one star because zero stars does not appear. It’s a terrible manufacturer to do business with. Avoid buying from Kidde at all costs.

• Review fromTravis o

  Date: 06/22/2023

  1 star
  Bought 7 of these for my house. In less than a year, within days of each other, three started triggering fault making my whole house go off.
  
  I called Kidde for support and after going through a cleaning steps they still went off. I was then told they'd send me new ones within 10-14 days.
  
  That means that for two weeks, Kidde is fine with my life being in danger because they refused to reemberse me so I could go and buy new ones at the hardware store, which I did do anyway.
  
  Avoid these and Kidde as they do not care about their customer's safety!

• Review fromKashif I

  Date: 05/22/2023

  1 star
  10 years warranty is a complete scam. They don't honour there warranty.

  Kidde Safety

  Date: 05/23/2023

  Kidde stands behind their products and offers various warranties based on the model and date of manufacture of the products. For a complete listing of the model please click here - https://www.kidde.com/home-safety/en/us/support/warranty-information/

• Review fromValerie J

  Date: 03/16/2023

  1 star
  Yesterday I was having trouble getting my smoke detector to connect and called customer service. The person who was suppose to help me turns out to be a nasty arrogant person. I was told by him if I want help I need to call him back after deleting the app. I waited 25 min to get help and now he telling me to call back. He also told me that he was not going to get a supervisor and I would have to deal with him. Well that was it for me.

• Review fromBarbara F

  Date: 02/08/2023

  1 star
  We have had such problems with Kidde. Every day we get multiple notices that the alarms need to be replaced even though they were just installed in 2022. We call, get nowhere, ask for a manager and never get a callback. The support people sound like they are working from home and have no training on how the alarms work.