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Business Profile

Picture Frame Dealers

Graphik Dimensions, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Frame Dealers.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 2, 2022, I submitted an order. There has been no action taken to fill that order—which has been paid for in full. Seven contacts via email to “customer service” have been ignored, given nothing but a canned robo “we’ll get to you when we can”. Initial telephone contacts met with voice messaging. It now appears they have shut their customer service line down altogether. Still, they send me repeated emails soliciting new orders. At one time, I had good luck with this business. It is now a sham operation, in my opinion.

    Customer Answer

    Date: 11/07/2022

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a frame months ago. It never came. The business shut down their phones and has no way for customers to contact them. I complained via email many times and no response. Many reviews have the exact problem. They take your money and never send a product.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done business with this company several times. I ordered a product from them two weeks ago and have not had an order status update after several attempts at their email and chat feature. They have disabled their phone at the business and have no customer care and will not respond to emails or chat requests. My product is paid in full.

  • Initial Complaint

    Date:10/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has consistently in the past year or more incorrectly processed orders and after a long period of time (weeks) rectified the order. The most recent order I placed on 9/6 and received on 9/23 had an incorrectly cut acrylic sheet and backing for a frame (too small). I received the entire order but have been unable to contact the company by phone, chat or email to get a replacement acrylic sheet ($58). Now their phone message says they have turned off their phones due to high email volume. Yet they continue to send out marketing emails and requests for reviews!! They charge 100% at the time of order instead of holding it until it ships. All I wanted was a replacement acrylic sheet cut to the proper size and shipped to me or a refund of that portion of the order. Will not ever use them again after 30 years. Had to go elsewhere to get acrylic sheet to display framed art for a show.

  • Initial Complaint

    Date:10/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased frames for $885.42. Have not received frames. No one answers phone. No response to multiple emails.
    Your Order #*********
    Placed on Aug 30, 2022, 8:29:05 AM

    Billing Info
    Cheryl ***********
    *** ******** **** ** ******* ****** ********* ***** ****** ****** ** ************

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 frames from this company on 9/26/2022. Order number *********. I received 2 packages from them via UPS with one frame in each box. Per UPS tracking numbers my order was listed as completed delivery. Tracking numbers ******************. And ******************. I cannot get anyone on the phone upon several attempts over several days other than an automated voice message that they are in training sessions. I have emailed their customer service 3 or 4 times stating I am missing one frame and only get automated responses that they will get to my concern.

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  The company sent me the missing frame. 

Graphik Dimensions, Ltd. is NOT a BBB Accredited Business.

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