Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Picture Frame Dealers

Graphik Dimensions, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Frame Dealers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my two frames but I cannot put them together. I ordered metal canvas floating frames. The instructions I received are for a metal frame and came with spring clips. I either have the wrong instructions and hardware OR I have the wrong frames because I have no way of attaching the canvas to the frame. Company has phones turned off, is not answering emails or chat. I continue to see the company post "deals" online. A company that cannot actually talk or respond to customers should not be selling any more product if there's a huge backlog of complaints. I just want to be able to put my frames together. My order # is *********.

    Customer Answer

    Date: 12/18/2022

    There needs to be another option. I heard from the business but the issue is NOT resolved because of them.

    First email sent by me was on Nov 26.

    I finally heard back from them Dec 3 (8 days later and after I filed my complaint). They said it was only instructions and sent me a PDF with instructions. That did not resolve the problem because they didn't send me the correct hardware. 

    I sent a message back on Dec 3 saying that I didn't have the hardware. 

    I finally heard back on Dec 13 (10 days later) that they were going to send me the right hardware. It's Dec 18 and I did not receive it yet.

    I have ZERO confidence I will receive anything. After watching ******* videos and doing my own research, I spent an additional $20 buying my own hardware and through trial and error I figured out how to put together on my own. So *I* resolved the issue myself and gave up on this company and will never order from them again. 

     

Graphik Dimensions, Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.