Business ProfileforGraphik Dimensions, Ltd.

My transaction was on November 28th, 2022 through *****************. I ordered a custom frame that was delivered promptly. However, I was sent the wrong hanging kit and I am unable to hang the fame I paid $244.51 on. I have reached out on three separate occasions (1/10/23, 1/30/23, and 2/20/23) and have been assured on 1/10 and 2/20 that a replacement kit will be sent to me. When I reached out on 1/30/23, the representative told me that they would follow up with me via email shortly because they were “having problems seeing if any was shipped out yet”, and I never received any information. The representatives I have chatted with are Kaye T. (1/10), Callie ******** (1/30), and Linda R. (2/20). Because they do not have a phone line, I have only been able to have these conversations via chat. I am attaching pictures of the chat receipts with timestamps of the date the conversation occurred. The business has made no effort to try to resolve the problem so that I am able to use the frame I paid for. I would like a replacement kit sent to me as soon as possible. My order number is *********. The ***************** website has a widget at the bottom of their website that takes me to this business page on BBB.