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          Graphik Dimensions, Ltd. has 1 locations, listed below.

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            Business ProfileforGraphik Dimensions, Ltd.

            Picture Frame Dealers
            Revoked BBB accredited business

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 18 Customer Reviews

            Customer Complaints

            49 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Graphik Dimensions, Ltd., sells custom and ready made picture frames.

            Business Details

            BBB File Opened:
            7/25/2000
            Years in Business:
            59
            Business Started:
            1/1/1965
            Business Started Locally:
            1/1/1965
            Business Incorporated:
            3/15/1994
            Type of Entity:
            Corporation
            Alternate Business Name
            • Pictureframes.com
            Additional Contact Information

            Fax Numbers

            • (336) 887-3777
              Primary Fax

            Phone Numbers

            Customer Complaints

            49 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/11/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            My transaction was on November 28th, 2022 through *****************. I ordered a custom frame that was delivered promptly. However, I was sent the wrong hanging kit and I am unable to hang the fame I paid $244.51 on. I have reached out on three separate occasions (1/10/23, 1/30/23, and 2/20/23) and have been assured on 1/10 and 2/20 that a replacement kit will be sent to me. When I reached out on 1/30/23, the representative told me that they would follow up with me via email shortly because they were “having problems seeing if any was shipped out yet”, and I never received any information. The representatives I have chatted with are Kaye T. (1/10), Callie ******** (1/30), and Linda R. (2/20). Because they do not have a phone line, I have only been able to have these conversations via chat. I am attaching pictures of the chat receipts with timestamps of the date the conversation occurred. The business has made no effort to try to resolve the problem so that I am able to use the frame I paid for. I would like a replacement kit sent to me as soon as possible. My order number is *********. The ***************** website has a widget at the bottom of their website that takes me to this business page on BBB.

            Customer Reviews

            18 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristina C

            08/29/2023

            I think I had better experience than others describing their experience on this website... but I'm still pretty unhappy. I got my frame in a reasonable amount of time, but found the frame kind of problematic. I'm not sure the frame is going to stay together with the item inside because of poor quality frame backing. Plus they charged me a hidden $22.50 oversized box fee which I was never told about. I was only able to find out about it because I pestered the company to give me my receipt (which they hid from me, didn't put in the email communications about my purchase) and then I gave a bad customer rating score for not asking my question about the bad math on the receipt (the $22.50 fee was still hidden on the receipt). It read $64.67 (frame) + $20 (shipping) + 9.54? (tax) = 116.71 (total). I don't think they thought I was actually going to add it up and notice.

            Local BBB

            BBB® of Central and Northwest North Carolina

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