We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Go-Forth Home Services

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Go-Forth Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Go-Forth Home Services has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During our monthly service for June 23’ we had a rep come out for an additional service because the mosquitos and bugs have been very bad, and he acknowledged via our ring app that he was spraying for them around back only. About 15 minutes after he left my wife received a text message with pictures from the Rep who stated that he discovered 2 termite colonies and recommended we pay for the services they offered. 600 dollars additional then an extra 30 per month… problem is, the photo wasn’t our house at all. He tried to explain to me where he saw them, and said they probably hid after he discovered them. I then stated that it wasn’t our home and I don’t believe him. After several text bubbles that were deleted, he then responded with, oh…that was meant for the house before yours. SMH. The manager called and was nice enough about it, said he’d look into it and hopes he hasn’t done this to other customers as well. Meanwhile, The rep sent us a contract for 600, with our names and our home address on it, and it was a clear attempt to generate extra revenue from us when it wasn’t needed. I feel this is extremely deceptive and when I asked to cancel my contract, the lady laughed at me and said well, I’m under contract and they will charge me 100 extra to cancel. No way will I pay another penny to this company, and would recommend you all follow suit

      Business Response

      Date: 07/25/2023

      Our Retention team  spoke to ****** and waived the cancellation fee + contract.  There is nothing in the system indicating they are liable for any outstanding amounts.  We also offered a free month of MEP service (he appeared to be pleased with that service), but was going to check with his wife, *******.  Our last follow up was on 7/20 when Stephanie left a VM.  We have still not heard back.

    Go-Forth Home Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.