Complaints

This profile includes complaints for Go-Forth Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Go-Forth Home Services has 20 locations, listed below.

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• 

  Go-Forth Home Services

  4000 Ossi Ct High Point, NC 27265-8826

  
• 

  Go-Forth Pest Control

  1171 Market St Ste 201 Fort Mill, SC 29708

  
• 

  Go-Forth Pest Control

  161 Lenoir Rhyne Blvd SE Hickory, NC 28602

  
• 

  Go-Forth Pest Control

  1460 Rutherford Rd # 4821 Marion, NC 28752

  
• 

  Go-forth Pest Control

  Virginia Beach, VA 23455

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a service that I did not received I had spoke to a sales man named ****** and he advice I didnt need termine services because I did not have termites but mites however when they came to do the service they did not do the service he promised . I have proof my daughters windows are still full of spider webs I paid $95 for a service I did not received

  

  Business Response

  Date: 06/19/2024

  We are sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great experience here at Go-Forth Pest Control and as you can see from our ratings and other reviews, your experience is not the norm. After speaking to the technician and manager who have handled your account, it appears that all steps available have been taken to resolve any lingering issues and address your concerns. Full service and additional services were provided and the account has been closed with no buyout fee. Again, we apologize that your experience with Go-Forth was not up to your expectations.

  Customer Answer

  Date: 06/20/2024

   I am rejecting this response because:
   I did not received the service you are saying you provided o have proof if you would like to come a see the proof since you do not belive the customer you are more than welcome . I am willing to  reach the news and the mooresville commissioner and file and file a police report if you do not wish to resolve this matter it is not about the money is about the scam your business is doing to other is not a professional way to do business.
  let me know how you wish to handle this matter . Thank you 

  
  

  

  Business Response

  Date: 06/24/2024

  Mrs. ********, we have sent a note to our office to refund the requested amount. We apologize for any inconvenience and again, our deepest apologies for your negative experience.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On starting service I was charged $295 for the privilege of a month to month contract. This was fine. I agreed. I paid $295. On Go-Forth Pest Control's FIRST VISIT, one of the two specialists they sent, stepped on a recessed light in my attic damaging the drywall ceiling in the room below.I DISCOVERED THIS AFTER THE SPECIALISTS LEFT. Neither of them informed me they'd done this. I can only assume that they hoped I wouldn't notice long enough for them to deny responsibility. I called Go-Forth Pest Control hours after their visit. After the expected apologies and such, I was told that the specialist who'd visited would be calling me for details on how this would be handled. Odd... But I waited for a call.I was called and eventually informed that I would need to find someone to make the repair and I'd be reimbursed by Go-Forth Pest Control. Instead of insisting that they contract and pay for the repair, I did as they asked, expecting a quick resolution. This was foolish.I had the work done and sent the invoice as requested, then I waited... Weeks passed. Specialists came back for another monthly service, but my check hasn't come. Another few weeks passed and I called their office to find out WHY I'd not received my check. Particularly since they made sure to charge me on the 1st of every month without fail, for service. I was assured that the check had been sent.More than a week passed, again... No check. I called again and was told the check was mailed out on May 3rd. This. Was... Odd... Because I'd been assured BEFORE May 3rd that my check has been mailed. Clearly someone LIED. I spoke to the same manager that I'd been transferred to the previous week, *****************************. She told me that as she'd said, the check was mailed out last week... From 1 state away...I've now paid $295 + 2 monthly payments of $55 + $250 to repair damage caused when Go-Forth Pest Control's specialist stepped thru my ceiling and tried to dodge responsibility for having done so.

  

  Business Response

  Date: 07/16/2024

  Hi *******,
  
  I spoke to our resolution department and they provided **************** with a full refund of what had been paid and the check has been deposited.
  
  Please let me know if we can provide any additional assistance in this matter. 

   

  Warmest regards,
  
  

  ********************* EVP, Chief Brand Officer|Go Forth Marketing m:************** p: ************** e:************************************* ****************************************************************** Carolina Core Wellness Bldg, 3rd Floor Schedule A Meeting Follow Me OnLinkedIn www.GoForthMarketing.com

  
  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Forth Pest Control fails to provide quality pest control services. There have been mice and insects infestation. Go Forth Pest Control has boon to residence before about mice and insect infestation and what happenes is we are plainly given instructions as a result we have had to go mice control and insect infestation ourselves . Cannot. Depend on Go Forth Pest control at all and fired Go Forth Pest Control.Want our bank card for auto draft each month. To our dismay we stopped automatic payments to discover we we nothing ; all this company is doing is taking money from account without providing any services Did inform Go Forth about this issue and all they want us to do is to pay for services that is not taken place.We have refused to pay out any more money due to this issue!

  

  Business Response

  Date: 02/27/2024

  The account is Closed with a ZERO balance. Issue resolved.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get voice calls and text saying I owe them monies. I got statement in mail that I owe $95.00 but no service date. I’ve never hired this company. I call number on invoice but no answer. Frustrating to say the least. I need help.
  
  Thanks,
  *****

  

  Business Response

  Date: 07/18/2023

  Our records indicate that the account is now cancelled and has no balance with nothing past due.

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a year service was told if I canceled early I had to pay it's pasted a year I told them I don't want there service and they r still charging me and telling me I have an outstanding balance I will not pay it I don't want there service anymore I paid what I owed of the year

  

  Business Response

  Date: 07/17/2023

  The customer's balance is currently $102.46 for one My Elite Plus pest control service provided on May 5th....his account is past due which is why he is receiving dunning notices. After the May 5th service, the customer called and wanted to "pause" their service which we did.  No further appointments or billings have taken place.

  Customer Answer

  Date: 07/17/2023

   I am rejecting this response because:
  
  I just received  a bill for 204 just the other day and I called to cancel was told I could only pause and I'm not pay u for may I never wanted u out there my year ended in April thats when my year is up so I'm not paying u for may because u wanted to extand me I agreed to the year I paid for my year and I'm not paying anything more then the year I agreed to which I already did
  
  
  

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our monthly service for June 23’ we had a rep come out for an additional service because the mosquitos and bugs have been very bad, and he acknowledged via our ring app that he was spraying for them around back only. About 15 minutes after he left my wife received a text message with pictures from the Rep who stated that he discovered 2 termite colonies and recommended we pay for the services they offered. 600 dollars additional then an extra 30 per month… problem is, the photo wasn’t our house at all. He tried to explain to me where he saw them, and said they probably hid after he discovered them. I then stated that it wasn’t our home and I don’t believe him. After several text bubbles that were deleted, he then responded with, oh…that was meant for the house before yours. SMH. The manager called and was nice enough about it, said he’d look into it and hopes he hasn’t done this to other customers as well. Meanwhile, The rep sent us a contract for 600, with our names and our home address on it, and it was a clear attempt to generate extra revenue from us when it wasn’t needed. I feel this is extremely deceptive and when I asked to cancel my contract, the lady laughed at me and said well, I’m under contract and they will charge me 100 extra to cancel. No way will I pay another penny to this company, and would recommend you all follow suit

  

  Business Response

  Date: 07/25/2023

  Our Retention team  spoke to ****** and waived the cancellation fee + contract.  There is nothing in the system indicating they are liable for any outstanding amounts.  We also offered a free month of MEP service (he appeared to be pleased with that service), but was going to check with his wife, *******.  Our last follow up was on 7/20 when Stephanie left a VM.  We have still not heard back.