Complaints

This profile includes complaints for Go-Forth Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Go-Forth Home Services

  4000 Ossi Ct High Point, NC 27265-8826

  
• 

  Go-Forth Pest Control

  1460 Rutherford Rd # 4821 Marion, NC 28752

  
• 

  Go-forth Pest Control

  Virginia Beach, VA 23455

  
• 

  Go-Forth Pest Control

  3451 Brandon Ave SW Ste 26 Roanoke, VA 24018

  
• 

  Go-Forth Pest Control

  139 Rabon Rd Columbia, SC 29223

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Go-Forth Pest Control (My Elite Plus plan, $104/month) beginning in March 2025. From the first service, their technician documented pests in my home. Despite multiple visits, there has been no improvement, and services have been inconsistent: bait and traps barely placed, ineffective treatments, and a different technician each visit.A manager came out for a quality inspection and created a game plan: (1) assign the same technician moving forward for consistency, and (2) send a third-party contractor to identify areas of my home that could be sealed. Neither of these commitments were followed through. The next visit brought yet another different technician, and no third party ever contacted ****** visit resulted in Alpine dust being spread across my kitchen counters and cabinets, which I had to clean up. This created a health hazard in my household, especially with my wife being pregnant.When I raised concerns, a manager told me the issue would take eight months to control, accused me of using products that would kill my wife and unborn child, and then stated they would cancel my contract without penalty to reduce their liability. Instead of honoring that, Go-Forth billed me $104 for service the following ******* make matters worse, it took three separate conversations over two days and more than an hour on the phone to attempt to cancel my account. One employee agreed to an amicable cancellation, but another pressed me to stay locked into the contract. The inconsistency and lack of professionalism has been unacceptable.Go-Forth advertises a satisfaction guarantee, which states that a customer can be released from future obligations if the service fails to meet expectations. I gave ample opportunity for resolution, yet their services consistently failed, their commitments were not honored, and instead of releasing me as promised, they charged me anyway.

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Thank you for your response. 

   

  The company go-forth called me today and provided clarification and resolution to my complaint.

   

  ****** Downing 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up for this service about 9 months ago, I dealt with the local office near me. It was always very easy and pleasant. A couple of months ago, they started routing calls to a call center. The call center cant make appointments, cant contact the local office, and has no access to my personal information so I have to provide everything when i call. In the past I could tell the local office specific problems to address (like where a wasp nest is to remove) and I got an actual appointment (a date and time frame). Now i can't address specific concerns and they show up whenever without notice (once I was ****, looked up and a technician was in my back yard). Sometimes someone will text me from the local number but then dont respond after I respond. I really either need access to the local number or my termination fee waived. This is not the service I signed up for

  

  Business Response

  Date: 08/11/2025

  We dispatched a technician to the customer's home to treat her problem areas. He also had her dial the office number while he was there so he could help determine why she was being directed to the wrong office. The call was directed to the appropriate office and the next treatment of her home was scheduled. We believe everything was handled sufficiently, although are keeping an eye on calls being directed to the appropriate branch location.

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not get confirmation that my contract under the name ******** ****** had been cancelled.

  

  Business Response

  Date: 07/21/2025

  Customer's cancellation was submitted and confirmation was sent to the email provided yesterday, July 20th. Please see attached image indicating that the email was sent and that it was opened by the recipient at 10:50am yesterday.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Transaction of ***** started back in August of 2024. After receiving service from ***** who was my initial Tech who signed me up, I didn't received a service until February/March of 2025. Even with that service, the young lady left, apologized and never finished the job nor rescheduled. Every time I was told there was going to be a service it was 15 minutes before hand. I was never called, texted or emailed to schedule future appointments. ***** who I initially signed up with said he would be the *** moving forward and would reach out to schedule future appointments. He left the company and the message never got passed along. I've reached out to Go Forth Pest Control 3 times. The first time, I was told my account was canceled and a refund would be applied ( never did). The second time the woman hung up on me when I was explaining the story. The third time, I was told I would be refunded for all the services I didn't receive and was apologized to. Those charges were reapplied back to my account on June 2nd and now they refused to answer my calls.

  

  Business Response

  Date: 06/12/2025

  We sincerely apologize to the customer for the poor service experience described in this complaint. The lack of consistent communication, missed appointments, and service interruptions ********* below our company standards.

  Based on the screenshots provided by the customer, it appears that the requested refund of $354.00 has been successfully processed and received. Our billing records also confirm that this refund was completed.

  Given that the customer has documented receipt of the refund they requested, we are unclear about what additional resolution is being sought. The desired settlement listed in this complaint is "Refund," which appears to have been fulfilled.

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response because:
  The transactions were reapplied to the account on June 2nd as well as the account showing an overdue balance which was supposed to be cleared. These total transactions were initially refunded but the  reapplied. Screenshot attached is to show evidence of the transactions being reapplied. 
  
  

  

  Business Response

  Date: 07/15/2025

  **************** cleared off the balance this customer owed per the regional manager. He no longer owes any balance.

  Customer Answer

  Date: 07/19/2025

   I am rejecting this response because:
  Capital One Temporarily Credited my account
  and the  reversed the transactions. This was back in May and June that the transactions were reversed. Please see the screenshots and notifications for further evidence.

  

  Business Response

  Date: 07/21/2025

  According to the letter from the bank, they reversed the transaction because the customer didn't provide information that was requested. We have cleared the additional charges from the customers account and he has a Zero balance at this time.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a service, was told it would be $45. Technician came out did service we paid the $45. One month later we were told we sign up for a year contract but would not receive any new services. We were confused on how you sign up for a monthly service where no service is provided. We also never signed up for a monthly service and asked to listen to the recorded conversation so confirm but have not been allowed to listen to it

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been with go forth for app 3 years. We initially did auto pay for the 5 savings. We had two cards in file (not at once) the first one was the wifes, the second one was mine. We stopped the auto/reoccurring payment because we like to know whats coming in and out, also, because we added service for the lawn. On the 27May I called because we have issues with the lawn in which they are servicing. I called after getting a Tex that they were trying to reach me. We have been fed up with the lawn service that we were going to cancel (second cancel attempt) At that time we were told that a supervisor would be out to address any needs. At the point I decided I would pay for May as its due the beginning of the month. For a year or so we have been paying thru bank draft. Nothing ever said, or asked due to how we paid. In fact, we told them we would not be putting a card on file and that was ok with them ( didnt matter either way, we were not putting one on) So, the payment was given. I gave them my card for a one time payment, only to have another payment alerted to me on the 2nd. I immediately called, and they said that the card was put on auto pay. I said thats illegal because I did not authorize that. I was told by the bank, in which they are also investigating, that they put in the nots reoccurring payment as a sneaky way to legitimize the false charge. When I called and told them it wasnt authorized , reverse payment, and that the bank is involved the supervisor said thats ok we are not reversing the charge because it has been in auto pay since 2023. ********* started popping up! We havent been in auto pay, the site has out payment as unassigned with a payment history of bank drafts which they had no problem with. They took my card, charged it, wrote the info down and determined it wasnt up to me what they did with my card and charged me again. 300 in five days and they feel that its legit without authorization/no approval! This is theft/sneaky.

  

  Business Response

  Date: 07/15/2025

  We issued a refund of $149 to ***** ******* on 6/2/2025.

  Customer Answer

  Date: 07/17/2025

   I am rejecting this response because:
  The lawn has been ruined due to the actions of this company! We have multiple agencies now involved, and will be pushing further forward to mitigate and hold accountable . Both parties agreed to repair as a supervisor came out to assess the damage and agreed to its damage that needed repairing. The monies that were refunded was due to cancellation because of misuse of a CC without permission as the bank is also involved , *** and now other agencies that will be disclosed one the letters are received by this business. Accountability does not end just because we no longer do business. We fully reject response until mitigation is met. Serious, severe and painful actions by said business and a few levels will continue to be addressed until we are presented with what is just, and agreed upon. We PAID for service that left damage and very little positive results . 
  
  

  

  Business Response

  Date: 08/04/2025

  Please see attached. This letter outlines the services provided, transactions, and images taken at the property.

  Customer Answer

  Date: 08/09/2025

   I am rejecting this response because: The service for lawn aeration and over-seed was not properly done causing someone to come out to assess the damage from go fourth that said the damage is extensive and needs to be repaired. (We are downloading ring interaction) This is where the bare spots come to play, along with treatment mishandling. Monies refunded was due to negligence of said business due to use of CC that was not authorized regardless of the invoice we have records of bank checks being sent. We have been notified by ex employees that this has happened to a few people ,as well as, other unprofessional business practices. The mulch beds were never mentioned and have nothing to do with the issue thats being addressed in the complaint. Go forth is just repeating and stalling thinking this is going away. It is not. The services we ordered has nothing to do with anything, its due to aeration and over-seeding that was botched and we were promised mitigation that was in the works before our card was charged twice in a couple of days unauthorized. Thats being handled by ***, SECU, AG, and others that will come to light. As a faithful costumer, we have never been treated in such a criminal manner as we have by go forth! Had the money issue not happen, we would have still been with go forth and our lawn would have been repaired. Now that someone is standing up, they feel its no longer an issue because services were canceled due to nefarious behavior. Thats not how it works. Stand behind the work, have pride and treat people well. We pay money for results which was never achieved. It is worse than it was before they started!  WORK on my lawn, steal money,**** us every month getting money,  ruin the lawn making us have to fight and cancel then just walk away and think thats that? Again, doesnt work that way. We are in the fight  long haul and for everyone else that has fell victim. Accountability 

   

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer and did not give the door to door salesman permission to send me a contract. I told him NOT to send me a contract. No scheduling visits and no payments. I do not need them or want them. Go-***** does not offer what I need in any way. There was no agreement.Doing exactly what I told him NOT to do: I received a contract in my email [5/21/2025] with a scheduled date for services I do not want. Also, there is a fake signature on the contract and it says Customer signed on: Wednesday, 05/21/2025 which I did not. They will not answer the phone so I can cancel and the email l has no return address.From his email:account # ******* **** ****** ******************************** ************** I have a no trespassing sign on my property at the drive entrance which was ignored.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

   

  Hello:

   

  I did get a response after a phone call from the number given to me by BBB.

   

  Carly from ************************** @ Go-Forth ************

   

  I deleted your account and you will not hear from Go-Forth again.

   

  Thank you for your help,

   

  *** *******

  ************

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go forth charged my card $150 without my authorization for a service they never performed. I have called three times to have my account credited and still have not received the money. I would like my money returned and also want the public to know that this company is doing this.

  

  Business Response

  Date: 05/12/2025

  We are issuing a refund in the form of a physical check. Please allow time for the check to process and be mailed.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/25 I reached out to the company for service and scheduled an appointment. The *** told me that my card on file would not be charged until after the service was completed and that I could call and cancel if I needed to. I was told a contract would be sent out on 3/17/25 which it was. Prior to receiving the contract I called and canceled my scheduled appointment. However, initially the ***resentative told me that I was not even on their schedule for service. So I hung up and called back and canceled my appointment and was told that the cancelation was successful. After receiving the contract I did not sign it. As I was reviewing my bank statement I noticed that two separate payments of $600 was taken out of my account without my authorization. I did not receive any service and would like a refund as soon as possible.

  Customer Answer

  Date: 04/12/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/02/2025

  Per the customer request, we have removed invoices, and any paid refunds have been issued.

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the basic maintenance plan with ********************** Control since July 2024. For our most recent service appointment, the technician did not service our property; they serviced our neighbor's without receiving her consent. If we had not been home waiting for the doorbell to ring we would have no way of knowing the tech serviced her property, not ours, as the email notification of service completed does not provide a photograph of the location serviced and a paper notification of service was not left at either residence.The customer service representative at ********************************************* I spoke to about the issue did not view this situation as a problem and only offered to reschedule our service. When I asked to cancel our maintenance plan, the cancellation team member I was transferred to said we must speak to the manager as the cancellation had to be run as a technician complaint. A manager called us back; after we explained the situation and reiterated we want to cancel our plan, he told us we were punishing the company for an honest mistake. We no longer have faith the company can deliver the service outlined in the contract or helpfully address future issues should they occur. As we did not receive the service we made payments for since our last technician visit in November, we want to cancel our maintenance plan without paying the buyout fee and receive a reimbursement of the $39/month paid from Dec 24-Mar 25. ********************************************* has weak processes around this maintenance plan that would have resulted in us paying for a service we did not receive if we weren't lucky enough to be home for an appointment the company scheduled day-of to catch the error. I no longer trust them to uphold their end of the contract and their employees are unwilling to cancel the contract, which I cannot do without their cooperation. After this series of interactions, I no longer feel comfortable having them return to my property.

  

  Business Response

  Date: 05/02/2025

  Per the customer request, we have removed invoices, and any paid refunds have been issued.