Complaints

This profile includes complaints for Go-Forth Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go-Forth Home Services

  4000 Ossi Ct High Point, NC 27265-8826

  
• 

  Go-Forth Pest Control

  161 Lenoir Rhyne Blvd SE Hickory, NC 28602

  
• 

  Go-forth Pest Control

  1138 Professional Dr Ste B Williamsburg, VA 23185

  
• 

  Go-Forth Home Services

  4939 Highway 17 Byp S Ste 7 Suite 7 Myrtle Beach, SC 29577

  
• 

  Go-Forth Pest Control

  4900 Quality Dr Fredericksbrg, VA 22408

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician came to the house barely sprayed anything. my sister in law had to take him back to the rooms she watched him do nothing. He left i did not see him leave .the company .I went ahead and paid for this service. The property is owned by an LLC but they billed to my personal name to ****** corporate veil and to create leverage. Go forth sent a contract that I did not sign. I wanted to speak with the technician but they said that he was fired for the same problems I had .

  

  Business Response

  Date: 11/10/2025

  We spoke to the customer today after many attempts to contact. Unfortunately, we were unable to reach an agreement as to the validity of the service agreement; however, as a sign of good faith, the company has waived and removed all balances from the customer's account. Our hopes is that this satisfies the customer and he will feel that the matter is now resolved.

  Customer Answer

  Date: 11/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:10/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a yearly subscription of their pest control service. They had to come out multiple times to the house because their product was not working plus I watched them on my camera not even take spider webs down. I canceled my service and they reimbursed me two months of what I had paid. I disputed the other charge with my bank because they couldnt go back that far. Once I disputed it, they are now sending me a bill for that month. I have on my credit card statement that I paid it. They are saying since I disputed it, thats the reason Im getting another bill for that month. Thats not how a dispute works. The product didnt work. So Im not paying for something that didnt work. And for them not even completing the job when they come to the house.

  

  Business Response

  Date: 11/03/2025

  We are disappointed that our service did not meet the high quality standards we aim for. We hope that all the steps we have taken have remedied this issue for the customer. As of today, we have removed the balance that the customer mentioned which was involved in the credit card dispute. We did refund July and **** charges previously. The remaining balance was for the May invoice of $99 where services were rendered and this has now been removed as well. 

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Go Forths pest control services for over a year. Go Forth is required to call us 30 minutes prior to coming to our house so that we are ready we have an animal that we need to take care of and put up.6 months ago Go Forth shows up unannounced. I answered the door and had a conversation with the tech. The tech made a suspicious comment. His comment was " Oh thats an expensive looking dog you have there". After having a whole conversation with the tech about my dog after he is finished with my backyard he left my back gate wide open. This was done on purpose. The shady tech was attempting to steal my animal cause i saw his truck parked around the corner over 20 minute after he left. He was waiting and stalking my yard so he could steal my animal.Then again 3 months later they randomly show up again without calling. After over 12months of services we still have the typical creepy flying roaches NC is known for hanging around our house. They either spray water or use a severely diluted product. They have done nothing to rectify the problem only denying fault.

  

  Business Response

  Date: 11/06/2025

  Our team called and spoke with ******* *******, as he is the listed account holder for the address in the complaint, after unsuccessfully trying to reach out to ****** ***** at the number listed on the complaint. ******* stated that he is unaware of anyone ever trying to steal their dog. We discussed the complaint and went over his service. He did say there was some concern that the tech accidentally left the gate open after completion of one service, but stated that the issue had already been handled. We reviewed the service agreement, which covers additional services at no additional cost if they see pests after treatment. The account was downgraded in June and the account was on hold in April and May due to financial issues reported by the account holder. ******* asked about the cancellation process, which we reviewed and explained that it was signed in June, and discussed the buyout clause with him. He said he would call to cancel if they decided to cancel. At this time, the account holder has stated that all concerns have been resolved.

• Initial Complaint

  Date:10/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Go Forth in June 2025. Looking for my lawn, garden beds, stone around my *************** to be treated. Stated I have an issue with ******************* Signed up for the Elite Plus. Next day a tech came out. Never did our front or back **************** along the fence. Still active ants. When tech finished, he called. I asked, did you do the lawn, and he said yes. Ring camera shows wasn't done. I contacted mgr & was ready to cancel & had mailed in a cancellation letter based on the info on the contract. Letter came back "undeliverable". After speaking to mgr **** *******, he assured me he would have the same tech out each ********* would send someone to treat correctly. In July, they came out. We still had a lot of bugs, ants. Contacted via ************ no response. They arrived w/o notice in Aug. I assumed it was the followup from July. I reached out late Aug asking why they hadnt come out for the Aug treatment. No response. I called Sept 3rd & they stated they did the Aug treatment even though it should have been a 2nd treatment for July. In Sept came out & noticed granular type chemicals in my pool after. I contacted **** via email next day to cancel my service. No response. Oct rec'd text for payment for Oct. The contract states to cancel via a web address which doesnt exist. I contacted ****, told him I emailed him cancelling my *************** heard back. Talking over me, he stated he didnt handle cancellations. Contract states a web address that isn't active & cancel letter was returned as undeliverable. His response, was he didnt have to respond to me & if I want to cancel, I should ****** it. I have paid them a $95 fee to start the service in June, and have paid $99 per month for July through September. I should not be charged for Oct & an additional $99 for service that had not taken place & a cancellation fee when Go ***** has not adequately fulfilled the contract. I want the $253 removed from my account.

  Customer Answer

  Date: 10/23/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 10/27/2025

  Please see the attached pdf response to this complaint. We have credited the October fee for pest control services to the customer's account.

  Customer Answer

  Date: 11/02/2025

   I am rejecting this response because:
  Please see the attached letter with my response.
  
  

  

  Business Response

  Date: 11/06/2025

  Our team has agreed to waive the buyout fee on this customer's account. The account now demonstrates a $0 balance. We feel this should resolve the customer's concerns entirely. 

  Customer Answer

  Date: 11/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Go-Forth Pest Control (My Elite Plus plan, $104/month) beginning in March 2025. From the first service, their technician documented pests in my home. Despite multiple visits, there has been no improvement, and services have been inconsistent: bait and traps barely placed, ineffective treatments, and a different technician each visit.A manager came out for a quality inspection and created a game plan: (1) assign the same technician moving forward for consistency, and (2) send a third-party contractor to identify areas of my home that could be sealed. Neither of these commitments were followed through. The next visit brought yet another different technician, and no third party ever contacted ****** visit resulted in Alpine dust being spread across my kitchen counters and cabinets, which I had to clean up. This created a health hazard in my household, especially with my wife being pregnant.When I raised concerns, a manager told me the issue would take eight months to control, accused me of using products that would kill my wife and unborn child, and then stated they would cancel my contract without penalty to reduce their liability. Instead of honoring that, Go-Forth billed me $104 for service the following ******* make matters worse, it took three separate conversations over two days and more than an hour on the phone to attempt to cancel my account. One employee agreed to an amicable cancellation, but another pressed me to stay locked into the contract. The inconsistency and lack of professionalism has been unacceptable.Go-Forth advertises a satisfaction guarantee, which states that a customer can be released from future obligations if the service fails to meet expectations. I gave ample opportunity for resolution, yet their services consistently failed, their commitments were not honored, and instead of releasing me as promised, they charged me anyway.

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Thank you for your response. 

   

  The company go-forth called me today and provided clarification and resolution to my complaint.

   

  ****** Downing 

• Initial Complaint

  Date:08/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract in April 2025 with this company at the time of establishing this contract I entered into an agreement that they would provide pest services around the property of my home based every quarter for different types of pests. Despite agreeing to this contract and paying all of their fees there has been no improvement on the population of pest on my property with this. Anytime the technicians arrive to my property, they failed to utilize the products that they are paid to do all of which has been captured on video and captured on photo as well as them being explicitly shown different nests on my property and none are treated. With this being said this has also been sent up to Go Forth pest control customer service multiple times within the last 60 days which they constantly stated they will send out a new technician and yet failed to do so, and upon attempting to cancel the contract and terminate the contract there is no way to get in touch with the customer service agency in order to do so, or they magically disconnect the call. At this point in time I would look to simply terminate my contract due to the corporation failing to fulfill their agreed upon obligation but yet they purposefully ignore and/or refuse my contact attempts making this impossible. I am seeking a refund of all funds paid due to lack of fulfillment of advertised services and an immediate termination of contract.

  Customer Answer

  Date: 08/13/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 09/09/2025

  We spoke with ****** ******** and resolved the questions he had with his service. He stated that he will be continuing our services.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up for this service about 9 months ago, I dealt with the local office near me. It was always very easy and pleasant. A couple of months ago, they started routing calls to a call center. The call center cant make appointments, cant contact the local office, and has no access to my personal information so I have to provide everything when i call. In the past I could tell the local office specific problems to address (like where a wasp nest is to remove) and I got an actual appointment (a date and time frame). Now i can't address specific concerns and they show up whenever without notice (once I was ****, looked up and a technician was in my back yard). Sometimes someone will text me from the local number but then dont respond after I respond. I really either need access to the local number or my termination fee waived. This is not the service I signed up for

  

  Business Response

  Date: 08/11/2025

  We dispatched a technician to the customer's home to treat her problem areas. He also had her dial the office number while he was there so he could help determine why she was being directed to the wrong office. The call was directed to the appropriate office and the next treatment of her home was scheduled. We believe everything was handled sufficiently, although are keeping an eye on calls being directed to the appropriate branch location.

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not get confirmation that my contract under the name ******** ****** had been cancelled.

  

  Business Response

  Date: 07/21/2025

  Customer's cancellation was submitted and confirmation was sent to the email provided yesterday, July 20th. Please see attached image indicating that the email was sent and that it was opened by the recipient at 10:50am yesterday.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: ********************************************* Account Number: ****** Complaint Summary:We have been a customer of ******************************************************************* since November 2023. While service initially began without issue, we encountered several problems beginning in 2024, including lack of service, failure to respond to communication, and continued billing for unrendered services.On September 14, 2024, we had issues significant enough to request a managers involvement. Since then, **** made several service requests that went unfulfilled. The last actual service visit was on January 3, 2025. Despite this, the company has continued to bill us $38.06 monthly through June 2025, totaling $190.30 in charges for no service provided.We attempted to reach out by email, text, and phone. When calling, we are placed on hold for extended periods, and callback requests go straight to voicemail with no follow-up. On June 19 and 20, we texted to request service, but got no reply. A scheduled service on June 29 was a no-show. We finally requested cancellation on June 30, and although the cancellation has now been confirmed, no refund has been issued.Desired Resolution:A full refund of $190.30 for February through June 2025, as no service was provided during that time.Written confirmation that our account is closed and no further charges will be made.Weve made numerous good-faith attempts to resolve this issue directly and are filing this complaint as a last resort.

  

  Business Response

  Date: 09/10/2025

  The Regional Manager contacted Mr. ********* to review service records. Our records indicate the home had been serviced in April and was scheduled to be serviced again in July. Mr. ********* cancelled in June. Our Regional Manager offered a refund for May and June (we bill monthly) and Mr. ********* agreed, considering the issue resolved. A check will be mailed to Mr. ********* tomorrow, September 11, 2025. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Transaction of ***** started back in August of 2024. After receiving service from ***** who was my initial Tech who signed me up, I didn't received a service until February/March of 2025. Even with that service, the young lady left, apologized and never finished the job nor rescheduled. Every time I was told there was going to be a service it was 15 minutes before hand. I was never called, texted or emailed to schedule future appointments. ***** who I initially signed up with said he would be the *** moving forward and would reach out to schedule future appointments. He left the company and the message never got passed along. I've reached out to Go Forth Pest Control 3 times. The first time, I was told my account was canceled and a refund would be applied ( never did). The second time the woman hung up on me when I was explaining the story. The third time, I was told I would be refunded for all the services I didn't receive and was apologized to. Those charges were reapplied back to my account on June 2nd and now they refused to answer my calls.

  

  Business Response

  Date: 06/12/2025

  We sincerely apologize to the customer for the poor service experience described in this complaint. The lack of consistent communication, missed appointments, and service interruptions ********* below our company standards.

  Based on the screenshots provided by the customer, it appears that the requested refund of $354.00 has been successfully processed and received. Our billing records also confirm that this refund was completed.

  Given that the customer has documented receipt of the refund they requested, we are unclear about what additional resolution is being sought. The desired settlement listed in this complaint is "Refund," which appears to have been fulfilled.

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response because:
  The transactions were reapplied to the account on June 2nd as well as the account showing an overdue balance which was supposed to be cleared. These total transactions were initially refunded but the  reapplied. Screenshot attached is to show evidence of the transactions being reapplied. 
  
  

  

  Business Response

  Date: 07/15/2025

  **************** cleared off the balance this customer owed per the regional manager. He no longer owes any balance.

  Customer Answer

  Date: 07/19/2025

   I am rejecting this response because:
  Capital One Temporarily Credited my account
  and the  reversed the transactions. This was back in May and June that the transactions were reversed. Please see the screenshots and notifications for further evidence.

  

  Business Response

  Date: 07/21/2025

  According to the letter from the bank, they reversed the transaction because the customer didn't provide information that was requested. We have cleared the additional charges from the customers account and he has a Zero balance at this time.