Complaints

This profile includes complaints for Go-Forth Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Go-Forth Home Services has 20 locations, listed below.

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  Go-Forth Home Services

  4000 Ossi Ct High Point, NC 27265-8826

  
• 

  Lake Norman Pest Control

  552 Williamson Rd Mooresville, NC 28117

  
• 

  Go-Forth Pest Control

  1171 Market St Ste 201 Fort Mill, SC 29708

  
• 

  Go-forth Pest Control

  Virginia Beach, VA 23455

  
• 

  Go-forth Pest Control

  1138 Professional Dr Ste B Williamsburg, VA 23185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not get confirmation that my contract under the name ******** ****** had been cancelled.

  

  Business Response

  Date: 07/21/2025

  Customer's cancellation was submitted and confirmation was sent to the email provided yesterday, July 20th. Please see attached image indicating that the email was sent and that it was opened by the recipient at 10:50am yesterday.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Transaction of ***** started back in August of 2024. After receiving service from ***** who was my initial Tech who signed me up, I didn't received a service until February/March of 2025. Even with that service, the young lady left, apologized and never finished the job nor rescheduled. Every time I was told there was going to be a service it was 15 minutes before hand. I was never called, texted or emailed to schedule future appointments. ***** who I initially signed up with said he would be the *** moving forward and would reach out to schedule future appointments. He left the company and the message never got passed along. I've reached out to Go Forth Pest Control 3 times. The first time, I was told my account was canceled and a refund would be applied ( never did). The second time the woman hung up on me when I was explaining the story. The third time, I was told I would be refunded for all the services I didn't receive and was apologized to. Those charges were reapplied back to my account on June 2nd and now they refused to answer my calls.

  

  Business Response

  Date: 06/12/2025

  We sincerely apologize to the customer for the poor service experience described in this complaint. The lack of consistent communication, missed appointments, and service interruptions ********* below our company standards.

  Based on the screenshots provided by the customer, it appears that the requested refund of $354.00 has been successfully processed and received. Our billing records also confirm that this refund was completed.

  Given that the customer has documented receipt of the refund they requested, we are unclear about what additional resolution is being sought. The desired settlement listed in this complaint is "Refund," which appears to have been fulfilled.

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response because:
  The transactions were reapplied to the account on June 2nd as well as the account showing an overdue balance which was supposed to be cleared. These total transactions were initially refunded but the  reapplied. Screenshot attached is to show evidence of the transactions being reapplied. 
  
  

  

  Business Response

  Date: 07/15/2025

  **************** cleared off the balance this customer owed per the regional manager. He no longer owes any balance.

  Customer Answer

  Date: 07/19/2025

   I am rejecting this response because:
  Capital One Temporarily Credited my account
  and the  reversed the transactions. This was back in May and June that the transactions were reversed. Please see the screenshots and notifications for further evidence.

  

  Business Response

  Date: 07/21/2025

  According to the letter from the bank, they reversed the transaction because the customer didn't provide information that was requested. We have cleared the additional charges from the customers account and he has a Zero balance at this time.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a service, was told it would be $45. Technician came out did service we paid the $45. One month later we were told we sign up for a year contract but would not receive any new services. We were confused on how you sign up for a monthly service where no service is provided. We also never signed up for a monthly service and asked to listen to the recorded conversation so confirm but have not been allowed to listen to it

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer and did not give the door to door salesman permission to send me a contract. I told him NOT to send me a contract. No scheduling visits and no payments. I do not need them or want them. Go-***** does not offer what I need in any way. There was no agreement.Doing exactly what I told him NOT to do: I received a contract in my email [5/21/2025] with a scheduled date for services I do not want. Also, there is a fake signature on the contract and it says Customer signed on: Wednesday, 05/21/2025 which I did not. They will not answer the phone so I can cancel and the email l has no return address.From his email:account # ******* **** ****** ******************************** ************** I have a no trespassing sign on my property at the drive entrance which was ignored.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

   

  Hello:

   

  I did get a response after a phone call from the number given to me by BBB.

   

  Carly from ************************** @ Go-Forth ************

   

  I deleted your account and you will not hear from Go-Forth again.

   

  Thank you for your help,

   

  *** *******

  ************

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go forth charged my card $150 without my authorization for a service they never performed. I have called three times to have my account credited and still have not received the money. I would like my money returned and also want the public to know that this company is doing this.

  

  Business Response

  Date: 05/12/2025

  We are issuing a refund in the form of a physical check. Please allow time for the check to process and be mailed.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/25 I reached out to the company for service and scheduled an appointment. The *** told me that my card on file would not be charged until after the service was completed and that I could call and cancel if I needed to. I was told a contract would be sent out on 3/17/25 which it was. Prior to receiving the contract I called and canceled my scheduled appointment. However, initially the ***resentative told me that I was not even on their schedule for service. So I hung up and called back and canceled my appointment and was told that the cancelation was successful. After receiving the contract I did not sign it. As I was reviewing my bank statement I noticed that two separate payments of $600 was taken out of my account without my authorization. I did not receive any service and would like a refund as soon as possible.

  Customer Answer

  Date: 04/12/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/02/2025

  Per the customer request, we have removed invoices, and any paid refunds have been issued.

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the basic maintenance plan with ********************** Control since July 2024. For our most recent service appointment, the technician did not service our property; they serviced our neighbor's without receiving her consent. If we had not been home waiting for the doorbell to ring we would have no way of knowing the tech serviced her property, not ours, as the email notification of service completed does not provide a photograph of the location serviced and a paper notification of service was not left at either residence.The customer service representative at ********************************************* I spoke to about the issue did not view this situation as a problem and only offered to reschedule our service. When I asked to cancel our maintenance plan, the cancellation team member I was transferred to said we must speak to the manager as the cancellation had to be run as a technician complaint. A manager called us back; after we explained the situation and reiterated we want to cancel our plan, he told us we were punishing the company for an honest mistake. We no longer have faith the company can deliver the service outlined in the contract or helpfully address future issues should they occur. As we did not receive the service we made payments for since our last technician visit in November, we want to cancel our maintenance plan without paying the buyout fee and receive a reimbursement of the $39/month paid from Dec 24-Mar 25. ********************************************* has weak processes around this maintenance plan that would have resulted in us paying for a service we did not receive if we weren't lucky enough to be home for an appointment the company scheduled day-of to catch the error. I no longer trust them to uphold their end of the contract and their employees are unwilling to cancel the contract, which I cannot do without their cooperation. After this series of interactions, I no longer feel comfortable having them return to my property.

  

  Business Response

  Date: 05/02/2025

  Per the customer request, we have removed invoices, and any paid refunds have been issued.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 5th 2025 Paid February bill ********* buyout of contract ********* last house spray

  

  Business Response

  Date: 02/26/2025

  Customer cancelled her account so appointment was cancelled. We contacted customer and reached resolution. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/2024 I contracted Go-Forth home service to add plumbing to my tiny house I really thought this was a respectable company Yes, they did do the work, but I just learned they didn't weatherize any of the pipes in the ground I have been without water due to very cold condition now I'm going to have to try to come up with this money I am a senior citizen this going to put a hardship on me To make it matters worse the person who came said he was one of the owners I hope he don't treat all is customers this way

  

  Business Response

  Date: 03/05/2025

  This complaint has been resolved with the customer. The customer advised she would remove the complaint.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently own four attached units. Salesman told me multiple units discounts as well as cancelation of ALL four units at a price of 204. However I have been receiving bills for 204 dollars per unit. This is not how the salesman explained their cancellation policy for multi units. Services recorded on their books do not match services rendered at property. Video surveillance was in use, they did not go into or enter units they claimed to have serviced.

  

  Business Response

  Date: 02/07/2025

  Mr ****** purchased a 12-month contract on each (4) unit. When he stopped payment on the contracts we offered a buyout but the offer was declined.