Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t have a contract with the agency that is trying to extort debt. This is unjustifiable harassment and this business is not BBB accredited. The records are outdated on closed consumer accounts from ****** that had a zero balance as of 2020, was suspended due to active duty orders several occurring times and they are unauthorized to collect any debt. This debt was never presented as debt in the past on a credit file by this agency and has been disputed before by others and removed from all credit bureaus. So to appear as a collateral receiver 3yrs after account was closed for a $2,981.78 is unacceptable business code conduct and the account was paid in full April of 2021 by the consumer ****** history statement. I Requested legal compliance UCC3-503, SCRA and the business refused.

  Business Response

  Date: 08/02/2023

  Source Receivables Management has reviewed the consumer complaint.
  We are a third-party collections agency that was hired by ****** to collect on
  the past due balance of $2981.78 for the account ending in ****. ****** placed
  this account in our office on 11/9/2022. This account with ****** was opened on
  4/28/2016. The last payment made was on 12/29/2021 for $89.00. The email on the
  account is *********************. We
  are the third collections agency to collect on this balance. Each agency
  reports to the credit bureaus and is required to remove it once recalled by
  ******. That is why the consumer has seen the account come on and come off. A big
  portion of this balance, $1368.03, comes from equipment related charges for
  devices received from ******. This account is due and owed. Please be advised
  that this account has been updated as disputed. 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a fraudulent account that has been inaccurately linked to my credit profile. Opened in May Of 2021, an account was opened under the ******** account number *********. However, the debt collection agency, Source Receivable Management, has listed the account under account number ****** In There System.
  
  The primary basis for my dispute lies in the discrepancy of the date of birth associated with the said account, which does not match my own. I recently filed a detailed FTC report regarding this matter, yet the account was unjustly verified without an appropriate and accurate investigation.
  
  I am exercising my rights under the Fair Credit Reporting Act (FCRA), specifically under 15 USC 1681 I 7 Procedure in case of disputed accuracy. Accordingly, I am requesting that you provide me with a comprehensive and detailed description of the investigation carried out to ascertain the accuracy of this debt. This description should include all relevant information and documents used during the verification process.
  
  Furthermore, I am aware that the credit reporting agencies are legally obligated to respond to this re investigation disputes within 15 days of receipt, and I trust that you will abide by this timeline. By law, you now have 15 days from the date this letter is received to provide me with the requested information. Failure to comply with this timeline will be seen as a violation of the FCRA.

  Business Response

  Date: 08/01/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third party collections agency that was hired by ********
  to collect on the past due balance of $718.01. The ******** account number is
  *********, but under our system it has the account number of ********. It is
  normal for a collection agency to have their own numbering convention to locate
  accounts. This consumer is claiming fraud and on 7/7/2023 we mailed out a fraud
  packet. This needs to be filled out for ******** to conduct a proper
  investigation. 

  Customer Answer

  Date: 08/01/2023

   I am rejecting this response because: I have provided all the documents needed to support my claim the companies is in violation of my consumer right under 15 USC 1681 I 7 I received a notification saying that these details was verified & updated but didn’t receive the detailed description on how the decision was mad I need a copy of my wet ink signature showing that I signed to have this account established if the companies consider this as accurate I was lent of age to establish an account with the Carrier they are referring to all the evidence is listed in my police report & on behalf of attorney and we will be taking legal actions for compensation for the affects this company  SOURCE RECEIVABLE MANAGEMENT has caused with the illegal insertion of this debt without sending any notice before the insertion I have USPS informed delivery proof that this company didn’t send me any notification before illegally parking this innacurate information into my consumer report without my written consent or verification I have filed a police report for all  unauthorized information found in my consumer report and it will be sent to all companies including source receivable management & ******** along with the ******** Pack filed and notarized the company will now have 15 days to complete a proper investigation under 15 USC 1681 I 7 and must send me a detailed description of any information on their final decision 
  
  
  
  
  
  

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******. I do not have a contract with SOURCE RECEIVABLES MANAGEMENT. They did not prove me with the original contract I requested.

  Customer Answer

  Date: 07/22/2023

  This is the letter I sent to collections. I have sent multiple letters with no response. 

  Business Response

  Date: 08/01/2023

  We are unable to locate this account. Please provide an account number or social security number so that we are able to locate this account. 

  Customer Answer

  Date: 08/02/2023

  Better Business :

  My social security number is ***********.

  Business Response

  Date: 08/03/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1593.26 for the account ending in ****. We
  did not receive any written complaints from this consumer. We only received a
  dispute via the credit bureaus. This account was opened on 4/28/2019. The last payment
  made was for $313.16 on 2/18/2021. The email on the account is ************************. Attached are
  four open contracts for devices leased to the consumer. 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with SOURCE RECEIVABLES MANAGEMENT. I do not have a contract with the credit agency. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/21/2023

  Source Receivables Management has reviewed the complaint. We have two accounts for this consumer: ******** and ******. Which account is being disputed? 

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this debt with source receivables management they did not provide me with original contract as requested

  Business Response

  Date: 07/21/2023

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect on the past due balance of $3256.29 for the account ending in ****. This account was opened on 8/27/2021. The last payment made was on 8/27/2021 in the amount of $383.18. The email address on the account is *************************. Attached are four contracts for devices received from ****** but never completed/paid off. Please be advised that this account will be updated as disputed

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with ******* I don't have a contract with Source Receivables Management, they didn't provide me with the original contract as I requested.

  Business Response

  Date: 07/20/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $672.66 for the account ending in ****. This
  account was opened on 4/10/2016. The last payment made was on 3/16/2021 in the
  amount of $50.00. The email address on the account is ********************. Attached
  are two contracts for devices received from ****** but never completed/paid
  off. 

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******, I do not have a contract with SOURCE RECEIVABLES MANAGEMENT, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/20/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1210.36 for the account ending in ****.
  This account was opened on 10/14/2020. The email address on the account is ************************.
  The consumer paid ****** directly on 6/13/2022 in the amount of $1210.36 but
  the amount was returned due to insufficient funds. Attached is a signed
  contract for a black iPhone 11 taken out on 10/14/2020. Please be advised that
  this account has been updated as disputed. 

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for debt with this Source Receivables management. I do not have a contract with Sources Receivables management. They did not provide me with a contract as requested.

  Business Response

  Date: 07/19/2023

  Source
  Receivables Management has reviewed the consumer complaint. We are a
  third-party collections agency that was hired by S***** to collect on the past
  due balance of $1271.71 for the account ending in ****. This account was opened
  on 6/20/2015. The last payment made was $230.00 on 2/27/2022. The email address
  on the account is ************************.
  Attached are two contracts for devices received from S***** but never paid off/complete.
  Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** , I do not have a contract with Source Receivables management, They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/19/2023

  Source
  Receivables Management has reviewed the consumer complaint. We are a
  third-party collections agency that was hired by ****** to collect on the past due
  balance of $2564.56 for the account ending in ****. This account was opened on 1/26/2019.
  The last payment made was $10.00 on 10/21/2019. The email on the account is ********************. Attached are three
  contracts for devices that were received from ****** but not fulfilled to completion
  or paid off. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with 11 ******. I do not have a contract with Source Receivable Management, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/19/2023

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect on the past due balance of $1495.78 for the account ending in ****. This account was opened on 5/8/2018. The last payment made was on 12/31/2020 in the amount $357.79. The email on the account is *******************, the same email on the complaint. Attached are 4 contracts for devices received from ****** but never completed/paid off. Please be advised that this account has been updated as disputed.