Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with,T ****** USA INC. i do not have a contract with SOURCE RECEIVABLES MNG, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 11/08/2023

  Request was made in letter via postal mail.

  Business Response

  Date: 11/15/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ********
  to collect on the past due balance of $976.42 for the account ending in ****.
  This account was placed in our office on 8/9/2023 and we mailed validation of
  the debt on 8/11/2023. The consumer notified the consumer reporting agencies that
  this account was disputed, and we mailed out verification of the debt on 11/1/2023.
  We did not receive anything in the mail from the consumer. This account was
  opened on 10/6/2018 and cancelled on 5/2/2021.The last payment made was on 4/28/2021
  for $160.73. The email on the account where invoices were being sent is ***************************, the
  same email on the complaint. We do not believe that this is a fraudulent account.
  If the consumer believes that the account was opened fraudulently, a fraud form
  will have to be filled out with ********. This can be found at ******************************************************.
  This account has been updated as disputed. 

  Customer Answer

  Date: 11/18/2023

   I am rejecting this response because: As i am replying to this, I have not received a validation of debt please provide me a tracking number that your Business provided me these documents. 
  
  
  
  
  
  

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never opened an account with this unknown company this year. Never read or was given a contract stating I would agree to pay anything to this company. I have no idea what this company even is. I would greatly ask to please have this taken off my credit report as soon as possible.

  Business Response

  Date: 11/14/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ********
  to collect on the past due balance of $637.27 for the account ending in ****.
  This account was placed in our office on 6/21/2023 and we mailed validation of
  the debt on 7/5/2023. The consumer notified the consumer reporting agencies that
  this account was disputed, and we mailed out verification of the debt on 8/31/2023.
  This account was opened on 2/17/2021 and cancelled on 1/27/2022.The last
  payment made was on 10/8/2021 for $86.07. If the consumer believes that the
  account was opened fraudulently, a fraud form will have to be filled out with
  T-Mobile. This can be found at ******************************************************* This account has been updated as disputed. 

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My social security card was stollen i have not been to any tmobile in 2023 at all it says may of 2023 and that someone bought something for 3,240 dollars but it was not me i do not know why this is on my credit report and we like to get it removed or and dont know why it was able to be put in my name when i was not there or buy anything

  Business Response

  Date: 11/13/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ********
  to collect on the past due balance of $3240.15 for the account ending in ****.
  This account was placed in our office on 5/12/2023 and we mailed validation of
  the debt on 5/15/2023. This account was opened on 10/4/2019 and cancelled on 5/24/2021
  due non-payment. The last payment made was for $200.00 on 4/13/2021. If the
  consumer believes that the account was opened fraudulently, a fraud form will
  have to be filled out with ********. This can be found at ******************************************************.
  This account has been updated as disputed. 

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested Resolution:
  I kindly request that you that they review and correct the issue in a timely manner. I believe that a prompt resolution will help to avoid any further inconveniences and ensure the accuracy of my account information. Please provide me with written confirmation of the correction once it has been made due to that is account was opened fraduently

  Business Response

  Date: 11/01/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ********
  to collect on the past due balance of $685.09 for the account ending in ******
  This account was opened on 4/23/2021 and cancelled on 6/12/2021. If the
  consumer believes the account was opened fraudulently, a fraud form will need
  to be filled out. This can be found electronically at ******************************************************.  We hope we have provided additional clarity
  on this matter. If the consumer has any further questions, they can call our
  office at 1-877-251-3775. 

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with the "*********", I don't have a contract with Source Receivables Management, and they did not provide me with an original contract as requested.

  Business Response

  Date: 10/10/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to collect
  on the past due balance of $2241.96 for the account ending in ****. This
  account was opened in December of 2017 and went delinquent on 12/8/2019. This
  account has been removed from the credit bureaus. Please allow 30-45 days for
  this to be updated on the bureaus as this is out of our control. 

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by these grifters regarding a ******** acct that they claimed belonged to me. I calmly explained I have never used ********. They apologized and then this month I see they have put this $3578.00 claim on my credit, damaging my score and my ability to operate my business. They are hoping that I will pay them anything. I would sooner die. They use these hostage tactics to hurt people. They should be ashamed of themselves.

  Business Response

  Date: 10/06/2023

  We
  have reviewed the consumer complaint. We are a third-party collections agency
  that was hired by ******** to collect on the past due balance of $3578.89 for
  the account ending in ****.  According to our records, this
  account was opened on 10/28/2021 and was cancelled on 12/18/2021 when the
  consumer ported out their number and went to a different carrier. We mailed out
  a fraud packet to the consumer on 8/10/2023 and it was never completed. If you
  believe that this account was opened fraudulently, a fraud packet will need to
  be filled out. Please be advised that a police report will need to be filed.
  A copy of the fraud packet can be found at:
  *****************************************************

  Customer Answer

  Date: 10/06/2023

   I am rejecting this response because:

  1. I have never owned a ******** acct.

  2. It is not incumbent upon me to solve this problem. I will gladly help as a good citizen, but clearly, since I have never had a ******** acct, I am not the fraudster here.

  3. On principle. If I let anyone who accuses me of anything force me to spend time and money to defend myself then I have opened the door to the hostage dilemma. I reject that completely. I will not negotiate with terrorists. Holding my good credit hostage is economic terrorism. To which I say, no. I have the means and the will to fight back.

  4. I will gladly answer polite questions with the goal of helping further your investigation. The link you provided to the ******** fraud page does not work, but I filled it out previously during your initial contact with me. Check again, if you cannot find my response then contact me with a good link.
  
  
  
  
  

  
  

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *****t, I do not have a contract with Source Receivables Management, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 09/25/2023

  I have tried to call and even go to the website to send a email and I never get a hold of anyone or nor have they tried to reach out to me 

  Business Response

  Date: 10/04/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by *****t to
  collect on the past due balance of $917.96 for the account ending in ***** This
  account was opened on 11/3/2019 and went delinquent on 9/5/2021. The last
  payment made was for $318.28 on 8/15/2021. The email on the account is ********************. This account has
  been removed from the credit bureaus. Please allow 30-45 days for this to be
  updated on the bureaus as this is out of our control. 

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******,, I do not have a contract with SOURCE RECEIVABLES MANAGEMENT. They did not provide me with the original contract as i requested

  Customer Answer

  Date: 09/29/2023

  Dispute information 

  Customer Answer

  Date: 09/29/2023

  Source Receivables Management did not provide me with the original contract as agreed 

  Business Response

  Date: 10/06/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1564.80 for the account ending in ****.
  This account was opened on 8/27/2018 and went delinquent on 11/26/2021. The
  last payment made was for $256.53 on 11/1/2021. The email on the account is
  *******************. This account has been removed from the credit bureaus.
  Please allow 30-45 days for this to be updated on the bureaus as this is out of
  our control. 

  Customer Answer

  Date: 10/07/2023

   I am rejecting this response because:
  
  
  
  
  
  

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am aware of this tradeline unlawfully reporting on my consumer report. And would like to conduct a further investigation. Please submit all documents that you have submitted to consumer reporting agencies. That you used to create this tradeline on my credit report. I have reason to believe that you unlawfully obtained my personal identification information. Without my prior consent; which, you have used to create this tradeline on my credit report. let me explain, if you have used my Name and any other personal identifiable information such as: a social security card, driver license, or my address. Without a signed agreement between me and your agency. That expresses mutual assent from both parties. Then you are facing some serious penalties under the UNITED STATES CODE. Pursuant 18 USC 1028A Aggravated identity theft. (See United States v. Kuc, 737 F.3d 129, 134) "Pursuant to 18 U.S.C. § 1028A(a)(1), a person is guilty of aggravated identity theft if, in relation to any crime listed in § 1028A(c), he "knowingly . . . uses, without lawful authority, a means of identification of another person." The statute defines the term "means of identification". To mean "any name or number that may is used alone, or in conjunction with any other information. To identify a specific individual, including any name, social security number, [or] date of birth." Meaning if you used 2 separate forms of identification without my consent. Then you committed aggravated identity theft under 18 USC 1028A. If you delete this tradeline then i will drop my claim.

  Business Response

  Date: 09/21/2023

  Source Receivables Management has reviewed the consumer
  complaint regarding the ****** account ending in ****. This account was recalled
  from our office after being paid. We have submitted this to be deleted from the
  credit bureaus. Please allow 30-45 days for this update. 

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam not liable for this debt with 11 ******. I do not have a contract with SOURCE RECEIVABLES MANAGEMENT , they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 09/10/2023

  I’ve had several phone conversations with them and nothing have been done 

  Business Response

  Date: 09/18/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $2467.10 for the account ending in ****. We
  do no purchase or own any debt; we are working on behalf of ******. This
  account was opened on 6/10/2020 and went delinquent on 9/16/2020. The email on
  the account is ***************************.
  Please see attached lease contracts for four devices received from ******. 

  Customer Answer

  Date: 09/18/2023

   I am rejecting this response because:
  
  
  
  
  
  I don’t have an knowledge of the email ***************************, I have never lived at the address on contract and the phone on file I have never had. This is not my account  None of the contracts has my signature or Id. This needs to be deleted and taken off my credit report immediately 
  

  Business Response

  Date: 09/19/2023

  If the consumer believes that this account was opened fraudulently,  a fraud form will have to be filled out. This can be found at *****************************************************. Once completed, ****** will investigate and notify the consumer of the findings. 

  Customer Answer

  Date: 09/19/2023

   I am rejecting this response because:
  
  I have done several dispute forms no one ever got back to me that is why I contacted BBB! 
  This needs to be taken care of now nothing is those contract is mines but the name ****** ******. The email, the address, the phone number, or signature isn’t mines