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Business Profile

Collections Agencies

Paragon Revenue Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 285 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are allegedly trying to collect a debt from *************************, *****************************************************************. I disputed this debt with St. ******. I received no response from them. I have now received letters from two collection agencies for the same alleged debt, I have sent both agencies letters requesting documentation that either one has the authority to collect said alleged debt and I made an offer for a lower amount should they be able to provide such documentation. Paragon Revenue Group has now reported a delinquent debt on my account. I want it removed until they can provide me documentation that they have the authority to collect this debt. I am very apprehensive about their dealings. I do not believe that they have this authority and they have not been able to confirm it.

    Business Response

    Date: 12/18/2023

    A verification letter for the referenced account will be mailed directly to the consumer.

    Customer Answer

    Date: 12/18/2023

     
    I am rejecting this response because:

    I want the business to remove this from my credit report  immediately! 


    Business Response

    Date: 12/20/2023

    The referenced account will be removed from the consumer's credit once it has been paid in full.

    Customer Answer

    Date: 12/20/2023

     
    I am rejecting this response because:

    I do not have any documentation from the company that they have the authority to collect this debt. 

    I disputed this with the original creditor and received no response.  

    I have now received communications from two agencies for the same debt.

    I made an offer to settle this in order to take care of this issue.  However,  as previously stated, no one will be paid anything without proof that I owe this debt and documentation that they are authorized to collect it.

    Further,  I cannot pay (and still dispute) the amount they are looking for due to ongoing illness. I have multiple issues and medical expenses and my deductible resets on January 1st.

     


    Business Response

    Date: 12/20/2023

    An itemized statement will be mailed directly to the consumer. The original creditor offers 15% discount to pay in full. The referenced account will be removed from the consumer's credit once it is paid in full. 

    Customer Answer

    Date: 12/20/2023

     
    I am rejecting this response because:
    Once again, you are not the only company attempting to collect this debt. 

    15% discount is not acceptable.  

    I will offer 20% of the amount claimed. I cannot pay any more and further, given  St. ******'s deliberate action in not responding to me, nor sending information requested, or addressing this is not worth more than 20%. 

    They have acted in bad faith. 

    Business Response

    Date: 12/20/2023

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/23 I received another call from Paragon Revenue Group today. This company has been harassing me via text and phone calls. They are requesting payment over the phone supposedly for a medical bill. I am unaware of the medical bill, and I have never received a bill from this company. I have requested a bill twice on two separate phone calls. The representatives on both occasions were extremely unprofessional and rude and simply ended the call by hanging up on me. Also, the representative threatened to report this to the credit bureau. Paragon Revenue Group obviously is not aware of the fair debt collection act. I will be filing a complaint with the ************************************ (CFPB) and the ************************ (FTC) website. Additionally, will be working with the three credit reporting agencies Equifax, Experian, and TransUnion. By filing this complaint with BBB I am hoping I can receive some assistance to protect myself and others from this type of harassment.

    Business Response

    Date: 12/04/2023

    A verification letter will be mailed directly to the consumer for the referenced accounts. The consumer will not receive further calls. 

    Customer Answer

    Date: 12/07/2023

     
    I am rejecting this response because: Paragon Revenue Group reported three collection accounts to my credit report.  I want Paragon Revenue Group to remove this inaccurate information from my credit report as I do not have a contract with Paragon Revenue Group, nor have I received services or made purchases with this company.  Also, I have never received any billing statements from this company.  Additionally, I have filed a complaint with Equifax and the FCRA.

    Business Response

    Date: 12/12/2023

    The referenced accounts have been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not aware of this account. I have reached out to 3 credit bureaus and PARAGON REVENUE GROUP to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have PARAGON REVENUE GROUP that I have no account with them and 3 credit bureaus can simply remove it from my credit.

    Business Response

    Date: 11/27/2023

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************************************. I do not have a contract with DBA PARAGON REVENUE GR. they did not provide me with the original contract as requested.

    Business Response

    Date: 11/27/2023

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a complaint with paragon revenue group. I do not have a contract with paragon revenue group, they did not provide me with the original contract as requested

    Business Response

    Date: 11/22/2023

    The referenced accounts have been returned to the original creditor and removed from the consumer's credit.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted back in March 2023 by Paragon telling me that they now owned my debt to Memoiral ******************* hospital. They told me I was late in making payments. As I told them I didn't owe them anything without proof. The lady told me they sent me a letter in the mail. I kindly told her I never received it and she basically called me a liar. I told her I wasn't paying anything until I had documentation is which she hung up. I figured I would get something. Fast forward to September still had nothing. Ran a credit report and seen they Paragon had put it in my report. Made a call and spoke to someome. All I have gotten this far is an account #********. I have not received one thing in the mail with proof of this debt. So still do not have a contract with this collection agency. They did not provide me with the original contract as requested.

    Business Response

    Date: 11/14/2023

    The referenced account has been returned to the original creditor and removed from the consumer's credit.

    Customer Answer

    Date: 11/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/6/2023 i received a text message containing a link to Paragon Review Group for a bill that was apparently sent to them. I have never received any information from them as such I called to confirm as it was a medical bill that was supposed to have been paid by an insurance company. I called to ensure that nothing would be placed on my credit report and was told that they cannot and will not give such a thing in writing but continued to ensure that it wouldn't simply because they said it would not. I was also told that I could get a receipt if I requested for one to be generated, when asked if the bill could be sent to me I received much resistance, and then told that it was sent in the mail to me but returned, I have lived at the same address for 3 years and get alerts from **** as to what mail is coming to my mailbox and never received notice of anything from them. any reputable business would provide information in writing upon request

    Business Response

    Date: 11/07/2023

    The referenced account will not affect the consumer's credit.

    Customer Answer

    Date: 11/07/2023

     
    I am rejecting this response because:

    i need something in writting from the business stating that this will not have any affect on my credit before I issue any form of payment. Also, I have never received a bill from them just a vague text message 


    Business Response

    Date: 11/09/2023

    A letter will be emailed directly to the consumer stating credit has not and will not be affected.

    Customer Answer

    Date: 11/09/2023

     
    I am rejecting this response because:

     

    i will not accept this reponse until i receive the request coorspondence. 


  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a harrassment complaint against this company. They call and text my personal cell phone multiple times per day. When I do get to answer (after work hours), they will not give me any information. When I begin to question what it is for and why I owe the money, they become very very rude and hang up on me. I have tried to call to speak to a supervisor, and I can never get one. My insurance should have covered my medical bills outside of the deductible. They are extremely difficult to deal with and I no longer want them contacting my personal cell number or I will file a harrassment charge on the company.

    Business Response

    Date: 11/02/2023

    A verification letter for the referenced accounts will be mailed directly to the consumer. The consumer will no longer receive calls from our office.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call and letter from this company telling me I owe money to ********************************** for $100 on November 22, 2021. I have never been to this clinic or hospital during this time for any internal anything. When I called them and told them I don't know what they are talking about, they told me to call my insurance company and that was it. I did, and they knew nothing of the amount, the place, or reason. My insurance company had knowledge of one hospital appointment and that was for a physical in a different place. They also said the money did not add to what they had on file. When I called the company back I asked them where the origin of the bill came from, and no one seem to be able to tell me that information. They only kept saying was ask your insurance company. I also never received a bill from the hospital they are referring to. Also this was a two years ago, and I am just hearing about it sounds fishy. I am not paying anyone anything until I see some real paper work or my questions are answered.

    Business Response

    Date: 11/02/2023

    An itemized statement for the referenced account will be mailed directly to the consumer.

    Customer Answer

    Date: 11/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received medicals bills from (Paragon Revenue Group). I have no knowledge of these accounts which are stated on my Credit Report. I am allowed under the ***** law to protect my privacy and medical records from third parties. I do not recall giving permission to (**************************) to release my medical information to a third party. I am also ********* resident not ********** ***********. Please remove these accounts immediately.

    Business Response

    Date: 11/02/2023

    The referenced accounts have been cancelled from collections and removed from the consumer's credit.

Paragon Revenue Group is NOT a BBB Accredited Business.

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