ComplaintsforParagon Revenue Group

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received Emails from this company soon after the hospital stay saying I owed *******. Acct ************** This was a March 24 Hospital Stay. I have 2 Insurance polices with Humana and Guaranteed Life. I called hospital and was told by employee (I think *********) ) that she could not Find I had a balance. I knew with both insurances I should not owe anything. Would like to have this Matter resolved! Thank You , *********

  Business response

  09/05/2024

  Upon investigation, this balance reflects the remaining amount after insurance was applied. An itemized statement for the referenced account will be mailed directly to the consumer.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have an account with this ******************** and although I have been trying to make payment I had a switch of jobs across state lines. During this time. I reached out to this group to cancel the automatic draft set up prior to these changes and was not assisted. I was berated and repeatedly denied support to help alleviate the debt.

  Business response

  08/29/2024

  The consumer's payment draft has been cancelled. The collection's manager attempted to reach out to the consumer regarding their concerns, August 28th, 2024, however there was no answer and a voicemail was left. The consumer is welcome to contact the manager, ***********************, to discuss a payment arrangement that better suits her needs.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received communication by email about a collection. I did not answer since i was not given any information. August 27th (today) i received a call and returned it about a delinquent account from *************** . I was told I owed $200 from January (remainder of $17000 bill wihich insurance company paid and they have sent many bills to my PO BOX! ? and would have to pay it now! They were hired by ****** to collect a debt. I have never received a bill nor was there one on my chart. I called NOVANT HOSPITAL Billing and was told they dont use a collection agency and after going through the files said I did not owe any money. While I was on the phone with Hospital representative from ************* the Hospital ****** called the number of PARAGON which i gave from my phone and was cycled through twice repeating my name and number and left in phone system with no person picking up.The ****** decided with me to end the call with PARAGON, verified I owe nothing, and would refer the issue up the line and get back to me. I am very concerned this is a hacking of the billing ***** and or this is fraudulent and erroneous activity.Thank you in advance ***************************************

  Business response

  08/29/2024

  The referenced account has been paid in full and will not affect the consumer's credit.

• Initial Complaint

  08/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The debt agency has violated my consumer rights by reporting an erroneous medical collections that I never consented to with Paragon. They have access to my personal information and I never authorized or gave proof. I will seek legal counsel for violation of HIPAA and defamation of character, badgering my credit.

  Business response

  08/26/2024

  The referenced account has been cancelled from collections and removed from the consumer's credit.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a bill from the date of service for my son 8/18/24 at ************************************* I contacted the clinic directly multiple times, and they stated that a 50% discount was to be applied. It went to the collection agency without the discount. Since then, the billing department at the hospital has requested for the bill to be adjusted, but it has not. Please make this adjustment so I can clear my bill. Meanwhile it is impacting my credit.

  Business response

  08/06/2024

  The original creditor offers 40% discount. 

  Customer response

  08/08/2024

   
  I am rejecting this response because: it does not address the issue at hand.  The bill was paid directly with the health system, and should be removed completely from my owed account balance. 
  
  

  Business response

  08/13/2024

  The referenced account has been returned to the original creditor.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I do not have a contract with Paragon Revenue Group. My account is in ZERO. I would like both collections removed from my credit report. Below is further details. April 15, 2024 received a text with the debtApril 25, 2024 maileda letter as requested asking for itemized receiptas the accounts your company mentioned were already being paid for to another debt collector. Never received an itemized receiptor communication. May 15, 2024 went into account and paid $325 as agreed upon by your company. I neverreceived any other communication that I owed any other funds and figured this was completely settled.July 24, 2024 received an alert for collections on credit report, sent an email immediately and received NO communication back. July 25, 2024 saw there was still $776 due on my account (which is the amount on collections) and paid $659.60 as agreedupon by your company.*At this time there are no other funds showing on my account in your system, I am figuring then I owe nothing else Today, July 27, 2024 received an alert for collections on credit report for $6501 (PLUS the $776). Went onto my account on your system and it still says I owe nothing. Sent another email today. It is frustrating as I only receivedone text from you all back in April and zero communication after. As you can see I was attempting to resolve and pay any dues as any alerts notified me.

  Business response

  07/31/2024

  The consumer had 3 total accounts 2 of which have been paid in full. The account with the referenced balance of $376, which is paid in full, did not affect the consumer's credit and a receipt was requested July 31, 2024. The account with the referenced balance of $776, which is paid in full, was processed for deletion from the consumer's credit and receipt was emailed July 30, 2024. An itemized statement will be emailed directly to the consumer for the remaining balance.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  They have removed one of the collections from my credit report. The other one they have sent an itemized receipt so that I can attempt to get it paid and figure out the full debt. 
  
  Thank you. 

  
  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Mercy Health *******************. I do not have a contract with Paragon Revenue Group. They did not provide me with the original contract as I requested.

  Business response

  07/18/2024

  The referenced account has been returned to the original creditor and removed from the consumer's credit.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reviewed my consumer report and informed your agency on May 10, 2024 about the items I disputed. Despite this, the issue remains unresolved in a manner that is fair and equitable to me as required by the ***** I sent a notice to your agency, including a FTC Identity Theft Report, and also filed a complaint with the ************************************ CFPB. I explained the violations your agency committed under the ***** while informing your agency of the fact that these items were reported without my expressed, written consent. This leads to way of identity theft, which leads to a violation of the civil liability section of the ***** as I informed you in the previous notice, which I have attached once more again for your record!PARAGON REV ********, ********, ********

  Business response

  07/18/2024

  The referenced accounts have been cancelled from collections and removed from the consumer's credit.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12 July 2024 I was called by the debt collector and I received the information needed. After typing the information in the caller said we both know you did not write it down and more unnecessary statements.

  Business response

  07/12/2024

  A listing of the referenced accounts will be emailed directly to the consumer. The consumer will not receive further calls from our office.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ************ has no patience to listen to you AT ALL they are only after calling to COLLECT now if INSURANCE needs REFILLING they could care less they want money in hand and DO NOT want to listen to ANYTHING you have to say only what $$$$ money $$$$ they want in ************ should be sued for the heart attach they gave me this am

  Business response

  07/12/2024

  We apologize for the negative experience you had with our company. Your concerns are important to us. We will review our procedures and ensure our team handles all interactions with the utmost care and patience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩