We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Paragon Revenue Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 285 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice two days before it was due to refute that I was in collections with this company. I have already paid the only two bills I ever received from the hospital and never received follow up and now am being told I am in collections by this company. Im also told Im in collections for the exact amount and dates of service from another company and cannot get anyone to show me why as I have banking proof Ive paid the only bills Ive received. I know for fact the bills were not missed by our letter carrier as that happens to be my father and he wouldve immediately brought me any medical bills especially post delivery. The dates of service were for Jan of 24, I paid the only bills I received and then I heard nothing until this spring being told Im in collections. The hospital has refused to give itemized bills stating they sent them three times - false and now my credit as a student is affected and this needs to be reconciled.

    Business Response

    Date: 07/30/2025

    Itemized statements for the referenced accounts will be mailed directly to the consumer. The referenced account will be removed from the consumer's credit once it is paid in full.

    Customer Answer

    Date: 08/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I have worked directly with Ballad Health to retrieve the bills from Paragon and are working with them. They were able to determine they sent those bills to an incorrect address every time preventing my ability to be aware of the bills let alone make a payment. I was informed by Ballad this morning the account is cleared from collections and appreciate the due diligence at responding promptly. 

    Thank you. 

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous calls from Paragon regarding a supposed debt. I have received no communication from any company, medical provider, or creditor with whom I have accounts that I have any outstanding debt. Nor have I received any written communication from Paragon identifying themselves or their supposed business with me. In messages that are left, there is no actual information, merely a demand to contact them.

    Business Response

    Date: 07/28/2025

    A verification notice will be mailed directly to the consumer for the referenced account. The consumer will no longer receive calls from our office.

  • Initial Complaint

    Date:07/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paragon has started texting me daily. I have unsubscribed from their text messages but I still get a notification daily that they are texting me. I have received no other communication from them. I do not know why they are contacting me or how they got my contact information. This is harassment and I would like it to stop.

    Business Response

    Date: 07/30/2025

    The consumer will no longer receive communications from our office.

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple calls and text messages from this company about a debt I owe for a toll. I have not been to the state they are saying I passed through the toll in over a year and have received nothing in the mail like a normal toll service sends.

    Business Response

    Date: 07/28/2025

    Paragon Revenue Group is a medical collection agency. A verification notice for the referenced accounts will be mailed directly to the consumer.

  • Initial Complaint

    Date:07/23/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a voicemail on my cell phone stating it was a bill collector and I needed to call back. I called back and the autoatendntant wanted me to provide PII to verify who I was. I said no and got transferred to a person. That person also started asking personal questions and refused to tell me what the call was about. I told her she was free to write me a letter but I was not going to provide the necessary information to steal my identity to a stranger and hung up.

    Business Response

    Date: 07/24/2025

    A validation notice for the referenced account will be mailed directly to the consumer. The referenced account has been cancelled from collections and the consumer will no longer receive calls from our office.

    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I am still annoyed at the waste of my time and that of the BBB and feel the company **** an apology. Even if I owed them and this was a legitimate collection attempt it is there responsibility to be up front rather than attempting to steal my identity.

    Thank you. 

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paragon Revenue Group never contacted me in any way before reporting my medical debt to the credit bureaus. They never provided verification of any kind of the debt. I only discovered of the report when Experian notified me on 07/21/25 that they received a report to my credit on 07/19/25. I have no idea when ************************* even sold the debt to Paragon therefore I have no idea how long theyve held me in collections since Paragon Revenue has never made any attempt to contact me to verify the debt.

    Business Response

    Date: 07/24/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this collection added to my account while I was making active payments through the hospital. They then sent this bill to collections through what looks like Paragon Reneve Group back in March of ********************************** July of 2024. When I went in to make a payment with the hospital there was a zero dollar balance. I have not heard from any collection agencies about this **** nor have I heard from the hospital in 8 months. I did not agree to send my information to anyone nor should they have since we were actively making payments. I have not been contacted for this **** and I will not pay an outside source for a balance that was sold without my permission. I do want this resolved and removed from my credit report.

    Business Response

    Date: 07/24/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************************************************************** . I do not have a contract with Paragon revenue group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/23/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:07/22/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received several texts and calls from Paragon regarding a potential debt. After looking up the company I see that they handle medical debts. I do not have any medical debts at this time. In addition, I do not have a contract with this company and they are violating ***** laws. They do not have permission to access my medical or personal information. I want this removed and for Paragon to stop contacting me immediately.

    Business Response

    Date: 07/23/2025

    The referenced account has been cancelled from collections. 

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive messages from this company multiple times a day. Just today 2 back to back 2:59pm and 3 pm. I have insurance and no ******. I also dont know how they got my information, they should not have any of my information. I have not got anything with any amounts being owed. If I would get something I would make sure the place has my right insurance information. Add I would like my credit info fixed if it is the reason my score to a nose dive.

    Business Response

    Date: 07/22/2025

    The referenced accounts have been cancelled from collections and did not affect the consumer's credit.

Paragon Revenue Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.