Reviews

Review Details

• Review fromDarlean S

  Date: 01/17/2023

  1 star
  Caring.com says that they check out the assisted living facilities they advertise... I can assure you they do NOT. they sent my husband to a dump... West Lake Assisted Living ******, **. I complained to them, yet, they continue to advertise this facility. Note... all photos of the facility have been taken down.. why? Because they were all fake. Oh, yeah, they personally look at them. If they did, they would have called the ************ and had this place shut down. RIP-OFF... Caring.com should be ashamed and SHUT DOWN!
  

  Caring.com

  Date: 01/19/2023

  We appreciate that we've been able to provide senior living information and phone-based referral services (at no charge) to D.S. since 2014. We took it very seriously when she contacted us recently with concerns and allegations about an assisted living care home in *****. Caring.com provides informational resources and senior living community suggestions for seniors and their families; we also host an online reviews program to help consumers with their research and decision-making. We do not claim to inspect, regulate or endorse senior living communities, nursing homes, or residential care facilities, per our referral service and website Terms of Use (***********************************************). We rely on senior living communities, nursing homes and residential care facilities to provide the most up-to-date information and photos about their businesses for their online profiles in our directory. Among the follow up actions we took in response to D.S.'s concerns: * We communicated with her by phone and email, and invited her to provide her photos for comparison to any displayed for the care home on our website. We also invited her to submit a consumer review we could publish about the care home's assisted living services, and we provided to her the contact information for the long-term care ombudsman (an offline consumer advocate) in *****. * We contacted the State of Texas Health and ************************* and confirmed the information they have posted publicly for consumers (************************************* ). The care home has an active license for assisted living services, and has no violations of state standards/no regulatory fines or citations posted for 2022. * We contacted the care home owner, and via a video conference, our staff was given a tour of the care home and shown interior rooms. Based on all information we collected in follow up for this matter: We were unable to substantiate that there was false representation in the imagery for the care home on the Caring.com listing, and we did not remove the business profile from our directory. Should there be any additional questions or concerns, we may be contacted via [email protected].

• Review fromYvonne T

  Date: 01/16/2023

  1 star
  Hang updo not engage or take a call from Caring.Com. You will regret it. I was expecting a call from an approved home assistance provider having worked closely with the hospital case manager for support needed for my brother after a hospital stay. So when Caring.com called and said they were referred to me to help find support for my brotherit sounded like they were the call I was waiting for thru the hospital. The rep proceeded to push full time placement instead of the in home part time support that the hospital/dr said was neededsuggesting that he would recover faster and it would be cheaper. Believing that he was working with the hospital, I asked him if he could send me an overview of the options and costs that he had just shared. He said he would send me an email the what she had talked about. I agreed and he asked if he could share my contact info with the care facilities that we had discussed. I agreed. BIG MISTAKE!!! My phone has not stopped ring for three days! Immediately after I hung up the calls startedI had not even received his email yetwhich was a total jokejust pretty links to placesno quotes or estimated costs like he said he would be sending! we had only discussed 4 locations and within an hour I had gotten calls from ten different people. So now on top of trying to deal with this difficult health situation and my family I also have to deal with calls and emails.
  

  Caring.com

  Date: 01/19/2023

  Thank you for taking the time to share your feedback here, and via our follow up with you this week. We've discussed these concerns with the Family Advisor who provided the referral, and escalated this information to senior-level managers as well. We understand you've now found support services for your loved one, and we have removed you from further calls from Caring. We also outreached to our partners to request they cease calls to you as well. Should you need any further assistance, please reach out to [email protected]. We wish you and your family well.

• Review fromKaren M

  Date: 12/05/2022

  1 star
  Do not give them your information. They tell you that they will send you the information, but what they do is give out your phone number to everyone listed in their database. Then you have to deal with that for the next 2 weeks. Not helpful at all! A phone book is better, Because at least your in control of who you contact instead of everyone contacting you.
  

  Caring.com

  Date: 12/19/2022

  Thank you for reaching out to Caring on 12/4 and receiving a free consultation by phone with a Family Advisor about your loved ones' care needs. While our partner network includes thousands of senior living communities nationwide, we suggested four communities for your loved one based on the details you shared, and we made the referral with your consent/opt-in. During the call, the Family Advisor and you also discussed that the communities would be contacting you to share more info about their offering directly with you. If you need any further assistance, please contact [email protected]. Thank you!

• Review fromsteve p

  Date: 10/28/2022

  1 star
  Do not provide your information to their representative. We were advised we would be given contact information for *********** Providers to allow us to investigate the facility before having Caring.com arrange a visitation appointment. Within minutes of our phone conversation with ************************* a senior advisor, we were inundated with phone calls and emails to confirm appointments that we did not request since we were given no time to research the specific facility. Now it seems if we contact and sign on with any of these facilities Caring.com will be entitled to their negotiated fee. My opinion is they have not done any meaningful effort to warrant any fee. It also seems if another advocate brings us to one of these facilities they will have earned the fee, not the person actually assisting our efforts to place our family member.
  

  Caring.com

  Date: 11/02/2022

  Thank you for your feedback, which has been escalated to Caring leaders overseeing our free referral services for seniors and their families. We revisited the referral call you and your spouse had with *****. It included your consent to be referred to senior living communities, as well as acceptance/confirmation of scheduled tours for days/times that were communicated as best fit for you then (based on specific preferred timing information you provided on the call). ***** also shared his direct phone number should you need to make any adjustments or receive further assistance at no charge. If you prefer, you may also contact our customer service team at community@**********************. We wish you and your family well in your search.