Reviews

Review Details

• Review fromMichael M

  Date: 08/09/2023

  3 stars
  This company seems 'very' aggressive in collecting information then getting me to various care facilities they offer. They made date/***************** for me to visit various care facilities on my first call when I'm just in discovery phase. Once they got word out to their facilities I've been getting so many calls from them all afternoon, some overlapping a call in progress with one of their facilities. Multiple emails, move in specials but I have lock in before it expires. It's all becoming a big turn off to be honest. It is like stepping onto a car lot and having 10 sales people greet you all at once. I may adjust my review and star rating up or down depending on this aggressiveness goes past today.
  

  Caring.com

  Date: 08/10/2023

  Thank you ****, for reaching out to Caring for senior care support and for sharing about your experience with the Caring partners who followed up on your referral. We've alerted the Family Advisor who helped you (and their manager) to let them know about your feedback, and they are available to further support you in your discovery (and to help adjust communication preferences and/or adjust the referral for various types of service providers): *************. While we don't own or operate senior living communities, home care agencies, medical alert companies, or VA benefits agencies, and we make referrals by request and consent of seniors and their family members: we can do some outreach to help with the volume of follow up you're receiving after seeking information. We're focused on empathetic, expert guidance at no cost to ************, and if we've fallen short in our mission with your referral, we'll address that ASAP. Thank you for making us aware, and we hope to speak with you soon to resolve this concern.

• Review fromLisa F

  Date: 07/21/2023

  5 stars
  If I could give her 10 stars I would. I hope shes still with the company, and that she has not fallen into. But ***** was very very good connection.
  

  Caring.com

  Date: 07/28/2023

  Thank you **** for your positive feedback! The Family Advisor you mentioned is still with us. Please don't hesitate to reach out if you need any additional assistance: ********************************* Thank you!

• Review fromKI K

  Date: 07/01/2023

  1 star
  This company is a scam. Do not use them. They pressure you to give them information about you and then when you don't, they hang up on you. I couldn't get a word in with these people, they were rude and insistent on me giving my information without listening to my needs, and when I wouldn't their attitude completely changed. Avoid at all costs!
  

  Caring.com

  Date: 07/28/2023

  Thank you for taking the time to raise this concern with us. We researched the brief call you had with a Family Advisor, and it unfortunately did not meet our service standards in providing empathetic, expert guidance for seniors and their families. We've followed up to provide more training for that referral agent, and apologize for the initial experience you had. Should you still need average cost information, you may find it helpful to read through our award-winning Senior Living Report online it does not require an account login, you don't have to give your contact info or have a phone-based referral, and it does provide general information about senior living in various states and cities in *****************, such as this page about ******, *******: *************************************************************** The PayingforSeniorCare.com website also has information to support seniors and their families in researching senior living costs and how to pay. If you have any more questions or concerns, please reach out to our customer service team via ********************************* Thank you!

• Review fromRebecca B

  Date: 06/18/2023

  1 star
  This company hounds clients relentlessly. Their pricing information is only for the smallest unit - usually a studio, so if you're looking for a 2 or 3 bedroom, it will be WAY out of your price range. I thanked them for their time and said goodbye by email. The same when they called, then they called again. I responded to their repeated email surveys negatively, and that increased their calls and emails. Then this email - "Your response will allow us to END future emails and calls from Caring.com and the providers we referred you to. We are just worried and will still do follow-up calls...". I responded that if they continued to harass me, I would post honest negative comments everywhere I could find on the internet. They have called 3 more times since then - late evening, early morning, weekends. IN ADDITION, the places they gave my information to, with my verbal permission, who were only supposed to email me, also call relentlessly - between all these places, up to 16 calls per day. I never signed caring.com's "required" written consent because by the time they emailed it I had already ruled out all the locations they gave me. BE AWARE that they also "offer" to help you move, and take over your financials. RUN, do not walk away from this horrible company, who only "cares" about whatever commission they can get.
  

  Caring.com

  Date: 07/28/2023

  Thank you for your feedback. We appreciated your original interest and request for our free senior living referral services. We have confirmed that your email and phone number were subsequently removed from Caring's inquiry outreach (honoring your updated communication preferences). We've also alerted our referral services management about your feedback. While we didn't find in our records any late evening calls from Caring to your phone number, and we do not have a service that takes over anyone's finances, we are focused on providing high quality senior living referral services at no cost to seniors and their families, and we will explore how we could have better supported you. Should you have any questions or need additional information from us, please reach out to our customer service team via ********************************* Thank you!

• Review fromScott Y

  Date: 06/09/2023

  1 star
  I tried to do a detailed negative review of a memory care facility that is on Caring.com's website. The facility refuted my claims, provided outright incorrect "proof" that my claims were incorrect, and thus Caring.com refused to post my review. So just be advised that Caring.com's reviews of facilities will greatly favor the facility being reviewed. The point of reviews is to be informative based upon the customer's experience. ********************** does not provide impartial and nonpartisan reviews.
  

  Caring.com

  Date: 06/09/2023

  Hi *****, As we shared when you posted this review on another website too: Caring doesn't "take sides" or favor one party over another in a reviews dispute we're a neutral host of consumer reviews. Once a review is published as meeting guidelines, we don't simply remove it based on differences of opinion. Instead, senior living communities must provide (in writing) substantive factual counter to a consumer's allegations before we'll remove that review. And we can receive written substantive documentation from consumers in the reviews dispute too, so you may contact ****************************** to have your case re-evaluated (we'd like to see the documentation that supports your fact-based allegations in the review and factually-supports that the community provided "outright incorrect proof" in their counter). Consumers can (and do) share their negative customer experiences in reviews within guidelines; but making false or factually-inaccurate claims against the senior living community can be potentially libelous (and therefore outside guidelines). Please contact ****************************** for further assistance, such as help re-evaluating your reviews dispute outcome and/or help publishing an updated review within guidelines. Thank you!

• Review fromPamela H

  Date: 06/01/2023

  4 stars
  Im shocked at the negative reviews. Im just starting, but ** very impressed with the responsiveness to my questions and the friendliness of the staff. When I told them my wants and needs I was directed to several communities , though I admit not all fit the bill. (Someone did not hear me.) One has really fit the bill for us, so we are going to tour asap. The layout is almost perfect and the cost is better than we had hoped.
  

  Caring.com

  Date: 06/03/2023

  Thank you Pamela, for taking the time to share about your positive experience with our free senior living referral service! We've received more than 7000 positive reviews from our customers on Feefo.com, and we're so glad you shared your feedback here on the BBB site too. Please do not hesitate to get back in touch if you need any further support: [email protected] or (800) 558-0653. Thank you!

• Review fromDave A

  Date: 05/30/2023

  1 star
  Their main interest is receiving a placement fee from their recommended long term care facility. Beware!

• Review fromThomas S

  Date: 05/01/2023

  5 stars
  Caring is amazing company I love their mission to help seniors.

• Review fromDARRYL M

  Date: 02/08/2023

  1 star
  Either the employees are trained not to hear what you are stating, or the employees just lack common sense. When I went looking for some possible alternative care for my father-in-law, I disclosed that he was already in a community (fully disclosed the name of the community). The woman clearly did not hear, listen, or care. She sent to that community my contact information. WTF? Now, that community is asking me **** questions. No, there is nothing to hide; however, it was stupid of the care dot com associate to do that. When I attempted to call back CARING to speak with a supervisor about this, the woman who answered the 800 number transferred me to another associate who was not a supervisor. Then, she hung up on me because she thought I was too mad. WTF? How juvenile is that. If this is anyones first time looking for senior care, please, please, please, dont think that these folks are helping. Treat this directory service as it is. Its a directory service that only gets paid when you buy. You will still do all the leg work. Get the names off the site, and go do your own homework. Avoid! Avoid! Avoid!
  

  Caring.com

  Date: 02/13/2023

  Thank you for taking the time to share your feedback. The experience you described is atypical for our referral services, and we followed up with the involved staff to avoid this error in the future. We also had a supervisor reach out to you to discuss this matter further, and we removed you from emails and calls per your request. If there's any additional assistance you need, please contact ********************************* Thank you!

• Review fromJanet L

  Date: 01/28/2023

  1 star
  I was trying to find out the approximate cost of independent senior living facilities in my area. A simple internet search lead tow me entering my email and phone number. I was disappointed to find out that I was on a recorded line that asked me for personal information before I could ask my question. I was hesitant to give this information and said so. I was asked, for example, what medications I was taking, how much my home is worth, etc. I was very uncomfortable with this questioning and do not understand why the conversation had to be recorded. For what purpose? I would not use this service in the future!
  

  Caring.com

  Date: 01/30/2023

  Thanks for your feedback. Sorry to hear there was a misunderstanding in using our website and free referral service. We offer general senior living cost information without requiring entry of your name and contact details. For instance, here's an informational page about independent living in ******** with cost ranges: **************************************************************************** Once you've called our referral line, it's optional to continue if you're uncomfortable with the call being recorded for any quality assurance, training and/or compliance reasons. If choosing to continue on the recorded line: we do proceed to ask specific questions to help ensure a good match to potential communities (including ensuring that independent living is an appropriate care level for the potential resident's needs and assisted living isn't necessary or required by law where applicable). Should you need any further assistance with your senior living search, or have any additional comments or questions, please contact ********************************* Thank you!