Complaints

This profile includes complaints for Quantum 3 Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quantum 3 Media, LLC

  8530 Cliff Cameron Dr Charlotte, NC 28269-5906

• 

  Quantum 3 Media, LLC

  14311 Reese Blvd W Ste A2 PMB 110 Huntersville, NC 28078-7955

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never submitted anything asking for insurance information, yet I have been receiving multiple phone calls daily. It is very disruptive and although I have blocked multiple numbers, they seemingly have an endless supply. I have told them I am not interested and asked not to be contacted further, it is never ending

  Business Response

  Date: 03/21/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  *************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my cell phone several times a day. This has been going on for many months. I have not answered their calls for I do not answer calls from numbers I am not familiar with. I have blocked their numbers but they just use another one. I work a very busy full time job & these calls are very disruptive. I do not need their services. I do not want them to call me again.

  Business Response

  Date: 03/29/2023

  Hello,
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ***************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you.
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frequent automated calls regarding insurance, unsolicited. Continue to call from similar, but different numbers after blocking previous number. I am on the National do not call registry.

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  *************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my cell phone MULTIPLE times a day. I keep blocking numbers and they keep calling with different numbers. This happens EVERY.SINGLE.DAY several times a day. This is bottom line, harassment. I have never signed up with any company, requested any calls, applied for anytime in the past several years. I am not interested in anything from this company or any company they are representing. Ever. No idea how they got my number but if they don't quit calling and lose my number for good, I am going to hire a lawyer and **** I am already on the *** list but this apparently doesn't help. Stop calling or a lawsuit will be coming. I have been keeping track of the numbers, dates, times, etc. Stop it!

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ************************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

  Thank you.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Business Response

  Date: 03/21/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ***************************;indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive phone calls from "*** Insurance" identified phone numbers multiple times per day. Blocking the phone number(s) does not resolve the issue as the calling number changes consistently. The calls are disruptive and I do not wish to receive them further.

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Insurance calls my home from many different phone numbers. THEY ARE A COMPLETE NUISANCE AND SOMETHING NEEDS TO BE DONE ABOUT THEIR CONSTANT HARRASSMENT. If I want insurance of any kind, I will contact a company directly. I continue to block all of the numbers that come through. However, they then just call from another number. I will be contacting the ******************************* Department if this HARRASSMENT doesn't stop. For this reason alone, I would NEVER do any kind of business with their company, or any of the companies that would hire these predators. PERIOD. The resolution I desire is to have ALL of their calls to my home stopped!

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ************************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  However, I do not believe the information should be removed from the BBB website. There are many people who have had the same complaint about this company. The public needs to be aware of this company's practices.
  
  Thank you. 
  

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is similar to others you have received about *** insurance. In the past month we have received numerous daily calls from this company. We have never contacted this company nor have we answered their calls. According to other complaint that you have received, there is no point in trying to contact them to get the calls stopped.

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  The first paragraph of the response indicates that they only call people who have requested calls.  This is not the case, as can be attested to my case and other cases relating to this company.  

  I do appreciate your help in my particular case.

  
  Thank you. 

  
  

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving three to four phone calls a day from this company using different phone numbers. I keep blocking the numbers but they keep coming up with new ones. I am on the do not call list. And I do not want to be bothered by seeing these calls on my phone anymore.

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ********************;indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** insurance keeps calling me. I have told them to stop and said it is for ******** assistance and I have never requested it nor need it. I have blocked the number 3 times but they just use a new number.

  Business Response

  Date: 03/20/2023

  Hello,
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ******************************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls from this company and have repeatedly requested to be put on their no call list, to no avail. It has reached the level of harassment.

  Business Response

  Date: 03/20/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  **********************;indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved.Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.