Complaints

This profile includes complaints for Quantum 3 Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quantum 3 Media, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quantum 3 Media, LLC

  8530 Cliff Cameron Dr Charlotte, NC 28269-5906

• 

  Quantum 3 Media, LLC

  14311 Reese Blvd W Ste A2 PMB 110 Huntersville, NC 28078-7955

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never contacted Q3M Insurance for information nor have I submitted any online requests for any insurance. Q3M calls me everyday all day long. I do not answer because I know it will just get worse. I want them to take me off their call list. I am already on the National do not call list which has helped to curtail other spam calls, but Q3M does not abide by this ban on spam calls. I would like the BBB to contact this company to tell them to stop calling me.Thank you in advance for your help with this matter.

  Business Response

  Date: 04/03/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  ********************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called multiple times. Calls were unsolicited and never asked for. Never left messages. Calls were very disruptive.

  Business Response

  Date: 03/30/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  *********************; indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************

  Customer Answer

  Date: 03/30/2023

   
  I am rejecting this response because:
  I am still receiving calls from this business even after claiming they removed my number.  

  Business Response

  Date: 04/03/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  *********************; indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint was been added to our Do Not Call list on 3/30/2023. Please be advised that it can take ***** hours for calls to stop after the number is placed on the Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************

• Initial Complaint

  Date:03/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received repeated phone calls from this company today, 3/29/2023. I have no business relationship with this company, and they are calling me on a number listed on the "Do Not Call" registry. I want them to STOP calling me.

  Business Response

  Date: 03/30/2023

  Hello, 
  I write in response to Complaint #******** . Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  ******************************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint.

  The Company writes that they call "people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back."

  This may be true.  What they omit from this statement is that they ALSO cold-call people like me, who have no business relationship with the company, and have not requested a call or responded to an ad.  I have a personal insurance agent who handles all my insurance matters, and have never requested a call from Q3M.  My number is listed on the Federal Do Not Call registry.
  

  That being said, all I want is for the Company to cease calling me.  Since they have agreed to this request, this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Q3M keeps calling, bothering me several times a day. Blocking the numbers on my phone doesn't help. I want these calls to STOP.

  Business Response

  Date: 03/30/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  ******************************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Insurance calls me literally 3 to 5 times every single day . I am on the Do Not Call Registry list , to boot . I AM BEGGING : PLEASE PLEASE stop calling me .

  Business Response

  Date: 03/29/2023

  Hello, 
  I write in response to Complaint #******** . Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  ********************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get multiple calls a day from this place. Block a number and another one calls. This is very aggravating since I use my phone for business.

  Business Response

  Date: 03/29/2023

  Hello, 
  I write in response to Complaint #******** . Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
   Christopher ***************;indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get up to 5 calls a day from this company that leaves no voicemails and changes their number every time I block it (at least 7 different numbers sometimes calling from an unknown number). I want my number to be put on every single DO NOT CALL list. Im sick and tired of blocking all these numbers and getting unsolicited calls. Please stop.

  Business Response

  Date: 03/31/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  Stacy ********, indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nearly everyday, sometimes twice a day, I get a call from Q3m insurance on my cell phone. I cannot seem to be able to block them. Declining the call doesn't help. I have answered several times and all I get is a click. I want this stopped please. I have never requested anything from Q3m.

  Business Response

  Date: 03/31/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  
  *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 
  

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day, almost to the point of harassment. I have never requested any insurance information from any source for at least 8 years, and have never submitted any kind of relevant to anyone, so I don't even know how they got my number.

  Business Response

  Date: 03/24/2023

  Hello,

  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone. The Company calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform,returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  *************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you.

  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ********************************* by phone: Call ************** or TTY: **************.

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop spam calling me. I never signed up for any information from this company. I have asked to be removed multiple times. CEASE THIS HARRASSMENT.

  Business Response

  Date: 03/30/2023

  Hello, 
  I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
  ********************* indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 
  
  We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
  The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.