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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Octapharma Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Octapharma Plasma has 6 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bandaid on my ear I wore it before donating didn't have a problem until these two particular women who have an issue with me for no reason sent me to medical I had no open wound I passed my vitals and they deferred me from all the plasma places for no reason I would like to be reinstated as a donor however they put in the system that I'm deferred went to manager he said there is nothing he can do however I feel it's because I'm an interracial couple and was targeted due to that I'm at the Westland octapharma and this is the 2 nd run in with these two workers

      Business Response

      Date: 01/06/2023

       

      The Donor is temporarily deferred for ear piercing that he was using a band-aid to cover it up. The Donor will be eligible to return February of 2023. He was made aware of this when he was deferred. OPI must follow our SOPs, or else the *** would shut us down.

       

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2nd, I went into Octapharma Plasma to make my biweekly donation. After I was done, I was told I would get $60.; however, based on my number of donations within the past 35 days, I wouldve received $75. When I asked the employee, she informed she informed me that they had just change the rates and she was not sure if they would remain at the reduced rate. I do not have a problem with the decreased rates IF I was notified about it prior to my donation, I was not, there was no signage posted at the business, I didnt receive an email, nor was it updated on the app. Below is a screenshot of the app indicating that my next estimated payment is $75 (taken after I donated today, Dec 2nd). I tried to call corporate, but I was unable to reach a representative. I am requesting to be reimbursed $15 from Octapharma plasma. Thank you, *************************

    Octapharma Plasma is NOT a BBB Accredited Business.

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