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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Octapharma Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to go donate an octapharma plasma on Central and ******* ****** and they stuck my arm and everything was fine and then blood started going into the plasma bottle they came over to assess and they're trying to return my blood and they couldn't so they're trying my other arm well the lady went stuck my arm was pressing down on my arm or on the needle is pressing up against my vein in my arm and making it hurt extremely bad I was in tears I was crying and I told her to stop and she didn't and she told me quit moving and then she kept pressing down I told her it hurts I told her to stop and she continued to do what she was doing and she said she barely even had the tip in my arm and the pain just kept getting worse and worse and I'm calling her a b**** and then she finally stopped they took the needle out of my arm and then they turn around and told me that I had to leave I was deferred for life and on top of that they didn't even pay me for the plasma that got put in the bottle because I was being mean and unruly I'm sorry you know they hurt me my arm is still hurting and I'm about to go the hospital if it doesn't stop and that was 2 hours ago and it should have stopped hurting by now I need something done they need to pay me I don't care about ever going back to their clinic to donate plasma I don't care but some repercussions need to be done on their end because they can just hurt people and get away with it and not pay them they took blood from you I lost a pint of blood because they couldn't return it and I'm the bad guy and they want to act like they're scared of me they told me I need to leave leave now after I lost a pint of blood all they do is give me a Gatorade and sit me on my way with no pay so I don't know what you guys can do but something needs to be done because they don't have the right to treat people like c*** just cuz they come in there to get paid for their plasma

      Business Response

      Date: 12/02/2022

      Center Management spoke with the Donor. ***** did actually receive payment for her donation, and she was satisfied at that point with no further complaints.

      Customer Answer

      Date: 12/02/2022

       
      I am rejecting this response because:
      I did have problems from them hurting my arm other plasma centers can't hardly head to vein on my right arm because of what they did to it when they kept on trying to stick it when I was hurting and they were pulling up on my vein but yes I did receive payment after her almost 2 weeks of begging them

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't get paid my full donation of $100 even though they withdrawn my blood and played in my arm with an needle to find an vein and that was very painful, and i told the person it was hurting but she continued to play in my arm with an needle to find an vein and the machine was acting up also. they wanted to re-stick me with another needle to try to give me my blood back, but I did not want to do that because the last needle was harmful to me and i did not want them to play in my arm again. so I talked to the manger, and he said even if I did chosen to be re-stick with an other needle to get my blood back, I would have not get paid either way, they would only pay me $5 for the first sticking of the needle and i would get defer for 54 days. even though they took an lot of blood from me and sit there and played in my arm with an needle that was harmful to me and i told them that and they continued play in my arm, and i they on paid me $5 for that whole event. so i would like my full fund of $100 or I'm going to ***

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