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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Octapharma Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Octapharma Plasma deferred me permanently due to an allergy to adhesives. I was able to donate despite the center having previously known about my allergic reaction to adhesive. After all these years, I was suddenly deferred.

      Business Response

      Date: 07/14/2025

      Ms. ******* previously indicated to Octapharma that she had a sensitivity to adhesives.  As such, this notation is added to a donor's file so that all attending to this donor will be aware of this.   In these situations, Octapharma utilizes hypoallergenic tape to secure gauze at a donor's venipuncture site and needle tubing associated with a donation.  On a recent visit to our ************, Ms. ******* was being attended to by one of our Medical Professionals who, saw the note on Ms. ********* file that she was allergic to adhesives.  Ms. ******* was questioned about the allergy, and she confirmed that she was in fact allergic to adhesives.  At this point the Medical Professional, indicated that hypoallergenic tape needed to be used.  To which Ms. ******* indicated that Octapharma did not need to go to any trouble to get the hypoallergenic tape because she was allergic to that tape as well.  The Medical Professional made note of this and added it to Ms. ********* record.  **************** presented to donate again, she was informed that because she had indicated on her previous visit that she was allergic to both forms of tape used by Octapharma, she would not be able to donate with Octapharma any longer. 

      Customer Answer

      Date: 07/17/2025

       
      I am rejecting this response because: I have been donating for a long time now. Octapharma has been using all forms of tape which has been removed upon donation completion. I did provide a note from my doctor which stated as long as the tape is removed, the process of donating is acceptable. Why after all this time using the tape would I now be deferred? It doesn't make sense. Nothing has happened to me while donating using either tape. I should still be able to donate as long as the tape is being removed. 

      Business Response

      Date: 07/17/2025


    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated in ***** on June 23, 2025. The donor bonus was supposed to be 75, 125, and 65 and so on. First donation went smoothly and I got ****************************************** incorrectly and I only received 5 dollars. I came in and made a successful donation and was expecting to receive 125 dollars. But I only received 65 for a third donation and was told I was forced to forfeit the second donation money since it was unsuccessful. I called the staff and they werent willing to adjust my pay. I dont think I should be forced to forfeit the ******************************************************************************* right. Its not even my fault.

      Business Response

      Date: 06/25/2025

      We are so sorry to hear that you had a poor experience with us, *******. At Octapharma Plasma, we have made it our goal to offer a relaxed and positive donation experience for all of our donors and your feedback is instrumental in achieving this goal. Please contact your local Azusa donation center in the hopes that we can amend future experiences with us! 

      Customer Answer

      Date: 06/25/2025

       
      I am rejecting this response because:
       
      As I already stated, I tried calling the ************ and they did not help me. 

      Business Response

      Date: 07/16/2025

      This matter has been amicably resolved with the donor. Appropriate compensation was provided in acknowledgment of the time spent at our facility. At this time, no further action is required. Please do not hesitate to contact us should you have any additional questions or require further clarification.

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/10/2025 center won't open on time as the store states, had customers waiting outside with no information on the situation. Many people came and left due to no one answering questions at the center.

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint I was stuck by somebody not certified as a phlebotomist, the inserted than re inserted the butterfly needle 4 different times, created air in the line missed site on both arms, I'm in pain I'm hurt and would like to see action took whether it's firing then or closing the **************************************

      Business Response

      Date: 05/28/2025

      Good afternoon, upon watching the video the donor was stuck 3 times their initial stick and two resticks. Were only allowed to stick a donor 3 times per our SOP the donor was also giving a cold compress, and a brochure explain how to treat her arm if it starts to bruise.   The phlebotomist is a certified phlebotomist she has been with the company for 8 months and knows the procedure. I ****** spoke with donor upon leaving and explain to her that we are not allowed to stick a donor 3 times.   Donor stated that she was fine and understood and left. The sticks consist of 2 sticks to continue, and 3rd stick to return the donor her blood back and then end the procedure. 

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The address is included in the complaint.

      See attached.

      Customer Answer

      Date: 05/08/2025

      From: "Mules2024" <****************************>
      To: ***************************************************************************************
      Sent: Wednesday, May 7, 2025 3:04:40 PM
      Subject: Clarification on complaint ID ********

      This grievance was filed against Southfield Michigan office, directed towards Octapharma main office for response.
      Thank you
      ***** M. *******

      Sent from Proton Mail Android

      Customer Answer

      Date: 05/08/2025

      I want it noted that I have prayerfully considered NOT filing this complaint, but for the good of other people, it needs to be done.I am not deferred, but I do feel threatened by the attitude of ****** at ************************************************************************ Donation ********** mind you, I do fear retaliation for filing this complaint.She has not deferred me, but her Attitude is not representative of OPI.She transferred over from a different centre a few months ago, her workload is 6 machines on each side.She seriously acts like she hates being there, and dealing with donors.F Ex: multiple times I have asked her after my donation is finished "Can I please snap the line shut?" So it doesn't fill up with blood.Every time, she lets the line fill up with my blood, her hateful attitude aside...I want a peaceable and calm resolution to this complaint. She acts like having a job in the State with the 2nd highest employment rate in the country is entitled to her, while I multiple donors I know are SCARED AS H*** of her attitude.Ideally, she'd be moved to the back, the Octalab, where she doesn't infect people with her deep freeze.There's no reason why a pleb should not snap the line shut As Soon *As Possible* when finishing a donation.She transferred from the ******* (********) facility and I don't know why.But I do believe all bans she has issued need to be reviewed, and a few apology phone calls issued to those donors.The floor should be worked by people who are representative of the company, and not people who are raining fire around them and infecting everyone else.Again, I would like it noted that I do fear retaliation for this complaint.I am a donor for going on 8 years. I would like to continue this for another 8 years.But I do feel threatened by the way this employee makes my donation experience go.

      Business Response

      Date: 05/20/2025

      Management has had a sit down with the donor and went over his grievances with said employee. Issue has been resolved as donor stated to management that he has a clearer understanding of the matter.

      Customer Answer

      Date: 05/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      I have somewhat confidence that I will not be retaliated against by this employee with the bad attitude.


      Thank you. 


    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1-31-25& 2-1-25,$395.01, not reimbursed back to Octapharma Fintwist debit card account, that was (fraudulently stolen)!!!,& approved disputed Charges, that has not entirely return to my debit card account!!! To this day of (4-15-25)

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/31/2025 between 9:00am to 11:02 there is no one is checking people vitals. Its always 1 to 2 people that will do vitials and then leave there post for 5-10 minutes at a time. Always slow and workers always standing around doing *********** always standing in line more then Hour or more before you can donate

      Business Response

      Date: 04/02/2025

      After review of our cameras, it was determined that we had more than one medical screener working during the time of his visit. All donors are informed that they're able to speak with management about any situation so that our team can provide great customer service to our donors in real time. Thank you. 

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-21-2025 I and my wife was donating at Octapharma Plasma in ******************** as we have done from time to time for the past couple of years. On this day I got on the chair in the donation area and a woman named ***** stuck my arm and caused me extreme pain and swelling in the donation site on my right arm and and they had to take me off the machine and ***** said you don't have to come back I told ***** that I do this to help provide life savings medicine not for you. They delayed in payment for the donation and it was no fault of my own. Agnis need to be relived of her job as a phlebotomist immediately she is a Great threat to the company and human safety

      Business Response

      Date: 03/03/2025

      We are so sorry to hear that you had a poor experience with us, ****** *********. At Octapharma Plasma, we have made it our goal to offer a relaxed and positive donation experience for all of our donors and your feedback is instrumental in achieving this goal. Please contact your local ***********, IL donation center in the hopes that we can amend future experiences with us! 

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "BLOOD LEAKEAGE/LEAKING FROM DONORS ARM', PHOBOTONIS DID NOT CLEAN APPROPRIATELY.

      Customer Answer

      Date: 02/26/2025

       
      Better Business Bureau:

      YES, "SPOKE WITH CENTER DIRECTOR ****** ****** CENTER DIRECTOR @ 9:30 AM TODAY", PROBLEM HAS BEEN RESOLVED TODAY, ASKING THE *** TO CANCEL (COMPLAINT) 22974049/CODE: 7419147423409.

    • Initial Complaint

      Date:02/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very unprofessional, nobody motivated to work, and speak very poorly

      Business Response

      Date: 03/04/2025

      Dear ****** ****,

      Thank you for taking the time to share your feedback. We sincerely apologize if your experience at our plasma donation center did not meet your expectations. Providing a safe, professional, and welcoming environment for our donors is our top priority, and we take concerns like yours very seriously.
      We are continuously working to improve our processes, staff training, and overall donor experience. Your feedback has been shared with our management team so we can address any areas that may need improvement. If you would be willing to provide more details about your visit, we would appreciate the opportunity to learn from your experience and make any necessary improvements.
      Please feel free to contact us directly at ************ so we can discuss your concerns further. We value our donors and appreciate your contributions to helping those in need.

    Octapharma Plasma is NOT a BBB Accredited Business.

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