Complaints

This profile includes complaints for Octapharma Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Octapharma Plasma

  10644 Westlake Dr Charlotte, NC 28273-3930

• 

  Octapharma Plasma

  5108 Reagan Dr Suite 1 Charlotte, NC 28206-3103

• 

  Octapharma Plasma

  3120 Milton Rd Charlotte, NC 28215-5575

• 

  Octapharma Plasma

  5943 South Blvd Charlotte, NC 28217-4123

• 

  Octapharma Plasma

  510 E Francis Ave Spokane, WA 99208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 8th.. came to donate plasma waited 2 hours just to get stuck to give plasma...others who came in aftere were stuck before me and no floor lead or Manger available to help.. horrible service please file my complaint

  Business Response

  Date: 06/14/2023

  ***** filed same complaint with Octapharma Plasma's Donor ******************** on June 8th. The Center Director immediately addressed the Donor's concerns in center and made sure that her donation went smoothly for the remainder of her visit. The Center Director gave the Donor express passes to make up for the miscommunication with staff/donor. The Donor thanked the Center Director for the prompt follow up post meeting and for the smooth visit.

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want gift cards I just want **** to equal to 10$ to go into my card when redeemed I DON'T WANT GIFT CARDS. I am referring to the app but please fix this major issue I have with the company and I'm sure ***** people would agree with me

  Business Response

  Date: 05/11/2023

  OctaRewards is a donor loyalty program that acknowledges and rewards our most frequent donors.  As an OctaRewards member, donors earn points to qualify for rewards including e-gift cards, express passes, blankets, and more. Its our way of saying "thank you" for your donations and making a difference in the lives of others. This rewards program is a bonus for donors, on top of the compensation they are already receiving for their donations. 

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 04/18/2023 Time: 11:09am - 1:43pm Employee name: ********************* ************** CLAVE MISINFORMED ME BY SAYING THAT I AM GETTING A COMPENSATION $75 AFTER PLASMA DONATION AS A NEW PATIENT DONOR AFTER MY DONATION NURSES IS TELLING ME THAT I AM JUST TO GET A COMPENSATION OF $30, SUPERVISOR AND MANAGER COULDNT HELP ME, I CRIED BECAUSE I COULDNT RELEASE MY ANGER WITH THEM, I AM TOO WEAK AFTER TAKING OUT PLASMA ON MY BODY, IT SHOULD BE ALL ************** CLAVE'S FAULT AND I SHOULD BE COMPENSATED FULLY $75 BY HIS FAULT AND THEY DID NOT CARE ABOUT IT

  Business Response

  Date: 04/26/2023

  Center Management contacted the Donor by phone, and the Donor stated that he had not filed a complaint and told the Assistant Manager to not contact him again or he would get a lawyer. The Donor was a new donor 07Feb23 and received $100 but then didn't return again until 18April23, which disqualified him from the remainder of his new donor fees. On 13Mar23 the Donor was compensated fully for a zero volume unit. All funding is correct, and there are no issues on our side.

  Customer Answer

  Date: 04/27/2023

   
  I am rejecting this response because:

  Its true that i have received $100 on February 7, ***************************************************************************************** 3 times on my arms/vein 2 pokes on my left arm and 1 poked on the right arm but not and came back after 2 or 3 weeks for 2nd donation and their old Blood Pressure Machine is acting weird that its giving a false result to the pt. So that i cant donate, and after that i just to make sure i went to my physical doctor to make sure i am well, results from my doctor came back very well normal ** and all i can prove this i went to my Doctor, and its true that i told them not to call me because THE ASSISTANT SUPERVISOR FROM THE OCTAPHARMA *************** CALLED ME 2X which is i am not waiting for their call i am waiting for their CORPORATES CALL but no chance of getting a reply from them, THIS IS THE ISSUE HERE HOPE YOU SEE THIS VERY WELL OCTAPHARMA PLASMA *************** "YOUR FRONT NURSE NAME ********************* MISINFORMED ME I WILL GET $75 AFTER DONATION, ONCE AGAIN IF HE WOULD HAVE JUST TOLD ME THAT I JUST GOING TO GET $30 I WOULD HAVE BACKED OUT, I DONT CARE ANYMORE ABOUT GETTING COMPENSATED, I WOULD LIKE YOUR OFFICE TO TRAIN MORE ********************* ABOUT GIVING INFORMATION TO THE PATIENTS, STOP GIVING FALSE HOPE TO THE PATIENTS GETTING A HIGH COMPENSATION AND AFTER  PLASMA DONATION THEY WILL JUST GET A LITTLE COMPENSATION THATS WRONG, EXPLAIN EVERYTHING TO THE PATIENTS NOT BECAUSE YOU HAVE SO MUCH DONORS YOUR FRONT NURSE ********************* WILL DO EVERYTHING FAST AND QUICK

  
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred my husband to go in and he first donated on 3/28/2023. This is at the Westland location. His experience was horrible and the staff were rude but he continued to go due to the referral/new donor bonus. Everytime he goes there is always an issue and the lady who checked him in and "scanned' his referral code did not do it right so I have been fighting with them for nearly month to get my referral bonus. On several occasions we have called the coroporate number to file complaints about the service and chaos that this location has, 2 seperate times we waited over 30min from being finished to get unhooked, and while my husband was there today there was a lady trying to notify a worker that her vein was starting to bubble as the needle was inserted incorrectly. This most recent occasion my husband and 2 others called to report the unprofessionalism and how unsafe it is. After calling "manager" over and over the manager finally came out and basically said "Idk what you want from me, I had 2 staff members walk ok, we cannot find staff- there is just not enough people." If this is the case, being that you are a health service this location should be temporairly closed or have help sent in by corporate to figure out why they cannot keep employees and why the morale is so poor at this location. One of these times someones health and possibly life will be forever ruined if it is not run with a well trained, full staff. What I want resolved: Corporate to get involved in fixing opertions at that facility; and also I WOULD LIKE MY ***** REFERAL MONEY THAT HAS BEEN SITTING AS AN IT/2 ESCALATION TICKETS for 3 weeks now. Unaccepatable all around. As a health care/plasma donation facility they must be breaking OSHA and ******** based healthcare safety laws, this facility needs help before someone loses a life due to negligence.

  Business Response

  Date: 04/25/2023

  Center Managemente previously informed the Donor that the referral code was not entered, and therefore we cannot tie her and the person referred together. The Donor is upset, but we cannot pay her the referral payment due to the missing QR code entry.

  Customer Answer

  Date: 04/25/2023

   
  I am rejecting this response because: It is their own employees fault that the qr code did not get entered correctly. 
  
  

  Business Response

  Date: 05/03/2023

  As stated before, unfortunately the referral ** code was not entered. We do not know if it was the employee's fault that it was not entered, or if the code was not given to us at the beginning of the visit that is required in order to be validated. If we were to pay the Donor because they are upset that this happened, we would have to pay every single Donor that complained about the ** code not being entered. And we cannot do that. If the Donor would like to refer another new Donor to us, she can let us know the name of the new Donor and when they are coming in to donate for the first time, and we can make certain with our center staff that the ** code gets entered at the very beginning of the new Donor's first visit so this Donor can be paid the referral fee. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON or about january 7th I went into this center to donate plasma under the impression that I would be compensated for my time... I went through the first line and had my vitals check where I was told I needed to wait for a nurse because I am being considered as a new donor due to lapse of time in donating.. I then went throught the physical where the nurse gave me a new debit card and assured that I was being considered as a new donor and that I would be receiving $100.00 for the next 8 donations.. after signing a consent she sent me to the donor floor where I successfully donated **** millaliters of plasma streaming from my body.. once it was time to pay me they only paid me $45.00 and I told them what was told to me, all they did was apologize and told me that they could not pay me what they agreed to pay me. From my understanding we sign a consent and contract to be compensated- octapharma plasma did not pay as agreed and the managers ******** and the other lady refused to pay me as agreed when i sat in ***************** ever since then staff has been very rude to me- it seems like ******** bad mouthed me to the other staff and it seems like a trickle down effect... The staff is not professional at all in particular ****** and *** told me that it would take 24 hours to pay me for a donation but they could not provide anytihng in writing to assure me that i would be getting paid. I honored my end of this deal- by donatoing the 8 times successfully and I should be compensated the entire $900.00.. If i decided to *** I have very valid claims for Negligence and Breach of contract

  Business Response

  Date: 04/19/2023

  ***************** attempted to contact the Donor multiple times this past week to resolve this issue and left 2 voicemails for the Donor to call the center back. The Donor has not returned any calls to the center. Since ***************** has been unable to reach the Donor by phone, they applied a management deferral to the Donor's account that will inform staff when the Donor is in the center to speak with a member of ***************** before his next donation. We hope to speak with the Donor soon, so that we can resolve this situation. 

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refered my son and was suppose to get 50 than if he donated again another 25 well I never got paid from last month and now Im owed a total of 75 dollars. I went down there twice and was told they could not help me it IT problem they already reported it well . Well Ive been waiting for a month already how can I get this issue resolved .

  Business Response

  Date: 02/17/2023

  ***** center management has spoken with the *****, and they understand we are attempting to resolve this issue and get the ***** his referral bonus fee. ***** stated understanding.

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent two referrals to the optima plasma with my code they tried to scan it once they couldn't get it to scan so they told him that they wasn't going to try it anymore and that they wasn't going to use it and I don't think that's right because I sent them y'all off of referral bonus I think I should get it and I didn't get it

  Business Response

  Date: 02/17/2023

  Upon review of *****'s visits, she would not qualify for the referral bonus due to her not donating two times as of 17 FEB 23. Upon review of the alleged referred donor's information, no referral code information was populated. There is no way at the center level to track if a referral code was provided during registration of the referred donor.

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/06/23 I went there to donate plasma for $100 compensation. I passed the pre screening and allowed to donate. On the donation floor, the worker that tried to put the needle in my arm to collect the donation could not do it correctly. She also needed help with the donor immediately prior to me. The worker that did it wrong asked for help from another employee. The request for help was denied. I requested to both of them and a manager to try a second time, which is allowed, and they refused to allow me to follow through with the donation. I was told that I would receive full payment, which is $100. As of 1/11/23 I still have not received owed payment. I called today and explained everything to who answered the phone and was told I would receive a return phone call by their end of business. They never called. I want to be paid what is owed, $100.

  Business Response

  Date: 01/24/2023

  Other than the first donation as a new donor, donors are not guaranteed full payment unless they complete their donation. The manager on duty paid out $5.00 due to him donating no plasma at all. Donors are not owed anything here without a full donation. This information is posted throughout the center for all donors to see. However, a payment of $95 was completed on 18JAN23 to resolve his issue but the donor could not be reached. An email was sent to inform the donor today.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday the 28th 2022, I walked into my local Octapharma and did the standard procedure. About a 2 hour process. They took the plasma and all was good. I was issued a pay card which I had no idea money compensation was even a part of the process. Apparently 30$ was supposed to be issued to that pay card. They claimed a 2 hour delay was possible. Its been 24 hrs since I donated. I called the bank who backs the pay card and they also claimed that Octapharma never sent a payment. When I contacted them back, they werent professional but emotional in their responses. Its not secret that this company gets you cash same day. The methheads atm. I dont have recommended Octapharma for donating plasma. Find a place that cares about the medicine, not just pumping out pay cards.

  Business Response

  Date: 01/27/2023

  The ************ center attempted to resolve this issue, but the payment was made to the Donor by the ************** center. The Donor came into the ************ center on January 26th, made a big commotion, and had to be escorted out of the building. The Donor threatened litigation, and policy is to decline donations by the Donor until litigation is resolved. The Donor was informed of this policy and refused to leave the building. It was stated by management at that time we would have to call the police, and the Donor got very belligerent using curse words and calling management ugly names. The Donor is not welcome back to donate until any litigation is resolved.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently visited a center in ******* ** ( ************************************************************) and the way we were treated and others as well was unacceptable. I was there personally for 3 hours in which a whole hour consisted of the staff going back and forth with an error code in there computer and no one new how to fix it. I was in the medical examination room for an entire hour then finally the manager went to the next room and said the code meant. They told me I was unable to donate and that my time there would not be compensated. As I was waiting for my husband, one of the staff members began to ask everyone in the seats what they were waiting for. She told the gentleman next to me something, then came over to me and I told her I was unable to donate (which she already knew because she was one of the staff members trying to figure out the computer error.) I told her this and she said I was not allowed to wait there. I told her we had no car at the moment due to repairs and she still kicked me out. I told her I can not be outside roaming around for 2 hours until my husband finishes because I had no where to go and I told her if something happened to me they wouldn't be responsible. She still told me I couldn't stay inside to wait for my husband who was in the process of donation. My husband spoke with the manager and explained the situation and said there was no way I could wait inside for him. They simply didn't care. My husband stopped his donation process and we ended up leaving. They treated us very unethical and also some of the people in the lobby unfortunately we're homeless residents but they were qualified donors and they even kicked them out after there donation in a really embarrassing way. I understand the homelessness in the area but you don't know these people's stories, they were not making a scene and they were respectful to be treated like that.We need compensation for our treatment and time spent there that we lost.