Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Nov. 10th 2023 I agreed on a vehicle and price with Scott Clark Nissan in Charlotte, NC.$28,500. We couldn't agree on a trade value so I went and sold my trade elsewhere and told *********** **** the car sold and I will be there Monday. He texted me in the morning and we set a time. I filled out a credit application and received a much higher rate than my own secured financing. I told him that I would keep my financing and after much push back from the dealership. I told them that I would be there after 4pm. I got a call from the finance manager and he said this is not a deal we can go ahead with. Please give him a call to speak about the details. The salesman then began saying he doesn't know maybe its mechanical. It is a clear unethical deal. In the negotiation process when I was negotiating the deal he said I was too good and I am not the type of customer that his dealership wants to deal with. After more negotiation he was asking about letting him have 2 finance points since I know about that. Then had the nerve to say I hope you have a great next car purchasing experience.

  Business Response

  Date: 11/16/2023

  Our General Manager was able to reach ****************** by phone and get everything sorted out. We're grateful for ******************' business as well as her latitude in allowing us to correct this issue.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, October 5th we head in to look at a **** Nissan Pathfinder.My wife loves the car, so we proceed with our two trade-ins. We had a 2019 ************** and a 2019 ***** HR-V. Both in incredible condition, no issues whatsoever. My ***** was like a brand new car. Each of these had under ****** miles as well. The *** was easily worth $13,000 for a trade and the ***** easily $20,000 for a trade. So, $33,000 is what I am looking to get out of these vehicles. You can say that might be high, but trust me, it's not. This dealership will find a way to make a nice profit off those two cars. Even with my ***** having a $15,500 payoff, I should have been looking at about $17,500 in trade-in value.We get to the deal and the numbers are so high it's laughable. I have impeccable credit, as does my wife, so I ask what the interest rate is. I get ****************** from the salesman, who again, is just doing his job. We talk about the trades, to which I see is listed at about $25,000. I was under the impression based on the conversation I had with the salesman AND the desk manage that this was AFTER my payoff had been made and that they were trying to take care of me, as this was my 2nd vehicle I purchased this week from their dealership. This was not the case and it was too late once I realized I had been screwed. Instead of getting $17,500, I got right at $10,000 for my trades after the payoff on my ***** was made. Talk about a way to ruin your day!

  Business Response

  Date: 10/17/2023

  Our management team was able to reach out to ********************. after some discussion, we were able to reach a mutually beneficial agreement. It is not often that we renegotiate agreed upon terms, but in this case we made an exception based on ************************ recent purchase. We wanted to preserve the relationship and according to him, we did.

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a crack in the radiator. I brought it to the dealership to have my radiator replaced. The radiator was replaced and three days later the engine overheated. The dealership kept the car overnight and stated the next morning the car needed a new engine due to overheating and the coolant leaked in the engine which is $8k. They have not offered a refund or ant type of resolution in this matter.

  Business Response

  Date: 09/14/2023

  7/31/2023 Miles 136480
  Customer came in because coolant was pouring out the vehicle. We found the radiator cracked and leaking coolant. Customer declined repair and left.

  8/28/2023 Miles 136915
  Customer came in to have radiator replaced at a cost of $1,600.
  
  (You cannot check an engine for failure if you cannot run the vehicle without it overheating)
  
  9/1/2023 Miles 136951
  Customer came back in because the vehicle continued to overheat. We pressure tested the system and found coolant leaking into the cylinders due to the engine overheating.
  
  This customer drove 435 Miles and 28 days while the vehicle was pouring coolant out of the radiator. The only way to find out if the engine is damaged would be to fix the coolant leak and check the vehicle. Once we were able to replace the radiator and we could run the vehicle long enough to test it, we were able to confirm he had internal damage and the motor would need to be replaced. This customer drove the vehicle while it was overheating and caused internal unrepairable failure to the engine. We did offer to apply the $1,600 that he paid for the radiator replacement toward the cost of a replacement motor.

• Initial Complaint

  Date:03/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/23 my wife and I went and purchased a car at Scott Clark Nissan on South Blvd in Charlotte NC. We found the car we wanted which was a 2016 Infiniti QX50 which had roughly 55k miles on it. When we went to test drive the vehicle it wouldn't start. They attempted to jump it and it still wouldn't start. This was kind of a red flag but since it had such low miles and had been sitting a while we assumed once they completed charging the battery it would work fine. Eventually, ***** grabbed the mechanic, and he was able to start it. When we voiced our concerns to ******************* who came in to help ***** close the deal, he mentioned that it shouldn't be a concern because our vehicle qualified for the lifetime warranty as long as we serviced it at Nissan. We typically do all our services at the dealership we buy the car at anyways so that was not an issue. Here we are 4 months later and maybe have only put 3k miles on it and it is having the same issue with starting. It turns out it is an electrical issue. *****************************, who is apparently the Sales Manager, says we need an aftermarket warranty, even though we were told it was unnecessary with the lifetime warranty. The repairs are roughly 3k. This was a tactic used by the salesman to get us to by the car and is highly unethical. We were told we would be covered and now they're trying to charge us for an issue that was obviously there when we bought the car.

  Business Response

  Date: 04/21/2023

  We had to replace the *** in the car, work was completed on 4/11/2023 customer picked up. Customer is satisfied with the outcome.

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership has different prices on the website and higher prices when you come in to purchase the vehicle. I went in there 03/18/2023, the salesman ran my credit then informed b me that I qualified for a loan for $25,000, all I needed was to fax over the check stubs. I faxed the check stubs this morning, 3/20/2023. The salesman advised me to come in after work to sign the paperwork and pick out my car. When I got there, he told me to ride with to see the way. On the way to looking at the car he then tells me that car I could get was a 2014 and the car was over $10,000 and that was the only car that I could get. The car was sitting in a shop with plastic over needing painting and other work done to it. I asked the salesman what happened to the $25,000 that I was approved for? He proceeded to say that I was approve but they had to cut the price because they wasn't making money off me because of the bank deal they had with the wasn't going to make them money. I told them that my credit score was a lot lower when I purchased a 2019 Nissan Altima to them, and now they trying to get me to finance a mush older car for the same amount off money? That was false information I was given and it dropped by score 50 pts. I very upset and that was bad business. Before they ran my credit, my Equifax was 650 and Transunion was 630. After they ran I my Equifax dropped to 620 and Transunion dropped to 601.

  Business Response

  Date: 03/24/2023

  We were able to reach out to ******************** and came to an amicable resolution and she was able to make a purchase last night. She is happy are glad we were able to work a=everything out. 

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Nissan rogue from them in 2020 & the car is still up under warranty. This car heat has been giving us problems for a while now. The heat goes out all the time and we are still in the winter and we are riding around freezing in this vehicle! We took this rouge back around a month ago was the first ********* just took it back again on 3/11/23 and today is the 3/19/23 this is a very inconvenience for us.Our next step will be reaching out to action 9 news to share our story . Hopefully we will be hearing from y'all soon because you definitely going to be hearing from us.

  Business Response

  Date: 03/29/2023

  The Customer had the vehicle serviced on December 7, 2022 to check the heater.  The Dealership inspected the Vehicle and determined that there was an air pocket in the heater core and corrected the coolant level and tested the pressure.  Several months later, on March 11, 2023, the Customers returned to the Dealership to have the vehicle serviced again as they advised that the heater was not working.  The Dealership added coolant to correct the issue.    The Customer called the Dealership on March 20, 2023 to complain.  The customer call center representative advised the customer that intermittent issues are difficult to diagnose, but to please return the Vehicle to the Dealership and the Dealership would re-inspect the Vehicle and reserve her a loaner to drive.  Following the March 24, 2023 inspection, the Dealership determined that there was a leak in the thermostat and advised the customer that it would need to order a part, which should arrive on March 27, 2023.  The repairs are covered under the Vehicles warranty and the customer was not charged. 
  
  The Dealership is committed to providing great customer service.  Unfortunately, these types of issues can be difficult to find, which the Dealership explained to the customer. The Vehicle was repaired and we left a voice mail yesterday (3/28/23) to let them know. We were able to reach the husband today (3/29/23) and he will be in this afternoon to pick it up. We apologize for the delayed response. We wanted to get the new part installed and complete the repair first in order to convey the complete story.

   

  Thank you 

   

  *****************************
  Director of Brand Development
  Scott Clark Nissan

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have took my car in to the Nissan the last three months and all of my charges are extremely excessive more than 2 to three $4000 and every single time Im about to leave with my ************* else is broken that I have to fix thats thousand dollars additional or like today I picked up my car for a wiring fix and the entire door fell apart because they keep on doing a crappy job Im extremely tired Ive spent extremely too much money and this car is always broken I want a refund of the last three months that I have took my car in because I want to get a new car.I bought my car at the Nissan and 2013 I took my car there for many many years but ever since the pandemic especially the last year that I take my car theres always something wrong with it I always get it back and then I have to spend two and $3000 more its becoming an excessive scam and I am sick and tired of it.I was supposed to get a completely new tire and within a week my tire had low pressure again I had to take it back to the Nissan and they patched it up but Im more than 100% sure that it was still my old tire until I took it back this week again to complain and request for a new tire Im always having to fight to get good service. .And I dont mind paying at all from my car but every single time I come theres always more that needs to be done that they dont tell me in the moment

  Business Response

  Date: 11/28/2022

  The vehicle is a 2011 Altima with over ******* miles.  Given the age/mileage on the vehicle, repairs and maintenance are expected and should be anticipated by the customer.  On 8/3/22, the customer brought in her vehicle for service and the Dealership advised that a tire needed to be replaced. The Dealership also advised the customer of other recommended repairs. At the time of service, the vehicles mileage was 163,080.  The customer returned to the Dealership on 9/2/22 to have the recommended repairs completed as well as to determine the cause of the check engine light, which was on at the time of the service.  The Dealership determined that in addition to the recommended repairs, the vehicles catalytic converter needed to be replaced. As a goodwill gesture, the Dealership offered to discount the part and perform the catalytic converter replacement at no labor charge (customer would only be responsible for cost of the part). Thereafter, on or about November 14, 2022, the customer returned so that the Dealership could inspect the vehicles windows.   The Dealership offered to replace the part at no labor charge (customer responsible for cost of part), and further agreed to replace the trim pieces.  At the time of the ***************** the vehicles mileage was approximately 166,771.
  
  It appears that the customer is frustrated that the vehicle continues to require repairs.  However, this is expected due to the age and mileage of the vehicle and is not within the Dealerships control. The Dealership further denies recommending any repairs that are unwarranted.  Notably,  the Dealership has recommended that the customer trade in the vehicle as it is well into the maintenance period of its life. The Dealership has also made attempts to assist the customer and offer discounted and complimentary labor.  While the Dealership is committed to exceptional customer service and values the customers business, the customers expectations are unreasonable and without merit.