ComplaintsforScott Clark Nissan

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of transaction 1/2/2024.For starters, I found the car through cars.com and the online price was very different from the sticker price on the 2022 Kia ******* GT1. The Cars.com price was $36,500 and the sticker price was $41,500. That is where the deception started. After 2.5 hours of haggling, we agreed upon $2,000 trade in and $1,000 down in order to get my payments down from the original $612 to $575 a month. Without putting $1,000 down the two salesmen (******************* and ***************************) said the monthly payments would go back up to $612 a month. When I got to the finance office to sign papers, the finance worker (*******************) assured me that the payments were going to be $575 despite the paperwork saying $612. At this point I just want my $1000 because I do not know where it went in the process.

  Business response

  02/09/2024

  We need to address the difference between the sticker price and the advertised sales price.

  These vehicles are priced when they hit the lot. That is a retail price. That retail price is reflective of ***** Blue Book Suggested Retail Value. It's not and arbitrary number. We are typically going to advertise a market based discounted sale price online to increase sales activity on certain units. That proves to be rather effective by evidence of ************ seeing our internet ad price and having his interest peaked by that *****, to the point of coming in to see it and buy it. At no point did anyone Ask ************ to pay the retail price. Everyone was aware that he was there on the discounted ad price.

  ******************* has been with our company for over 9 yrs. He has handled thousands of transaction in that time. Not once has someone ever accused him of misrepresenting a payment as ************ is implying.

  Lastly, it is hard to imagine being presented with a contract showing a $612 payment, but believing someone who allegedly claims that your actual payment will be less. That is difficult to understand how someone could rationalize such a claim, sign the document displaying a $612 payment, and expect it to be less. We assert that ************ WAS aware that the payment was $612 which is why he signed for it and took delivery.

   

   

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/13/2023 I took my car to Scott Clark Nissan for an oil change and tire rotation. The next day my car hood started smoking and overheating which my car had never done. When I got home I took a look at the Multipoint Inspection Form to see if anything was marked red and noticed that the fluid levels were marked red. I then reviewed the services they suggested to me at the dealership, on 11/13, and none of them were related to resolving the low fluid levels. The suggested services were: fuel induction service, spark plug replacement, bulb, and battery replacement. At this point I was very confused on why my service provider did not inform me of the low fluid levels which could have prevented my car from overheating. I was not able to drive my car so I had a mobile mechanic come out and took a look. He initially suspected it was a coolant leak caused by broken casing but upon further inspection of the car he noticed that the pipe that brings coolant to the engine was unclamped. The metal clamp was still around the pipe but pipe was not connected. He said this had to be done on purpose. I am filing this complaint because one of the mechanics who worked on my car purposely unclamped this pipe. In addition to that, the mechanic and/or service team failed to inform me of the low fluid levels in my car that they marked as red. The color red indicates that something 'requires immediate attention'. Since then, the dealership has contacted me about wanting to purchase my car. I would like the dealership to not contact me anymore. I also would like a refund of the $112.11 I had to pay to the mobile mechanic for him to come out and diagnosis the problem created by the dealership.

  Business response

  01/03/2024

  Based on the review, the customer states the car over heated the day after the oil change was done and radiator hose that feeds coolant to the motor was ******************************* mobile mechanic claims this was done on purpose. 

  If this was done at our dealership, the car would have emptied all of the coolant all over the service drive within just a couple of minutes of starting the vehicle and would have over heated before it left our property. This customer states they made it all the way home and it didn't over heat until the next day. That proves that the hose was disconnected after it left our property. It never would have made it home with no coolant in the radiator without over heating.

  The box that was marked red on the inspection was in regards to the ********************** that was recommended. The system defaults to marking that box red when anything having to do with a fluid is recommended. Fuel being one of the vehicles fluids, a fuel induction service recommendation is what triggered that box to be marked red.

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that the business is not going to accept responsibility so I will accept the response to save both myself and the business time. I don't have a camera following my car so I do not know who disconnected the pipe but I find it very suspicious that my car had no prior issues before my oil change and suddenly started overheating the very next day after the oil change. I do not trust this dealership and will not be returning for any type of service. 
  
  Thank you. 
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday Nov. 10th 2023 I agreed on a vehicle and price with Scott Clark Nissan in Charlotte, NC.$28,500. We couldn't agree on a trade value so I went and sold my trade elsewhere and told *********** **** the car sold and I will be there Monday. He texted me in the morning and we set a time. I filled out a credit application and received a much higher rate than my own secured financing. I told him that I would keep my financing and after much push back from the dealership. I told them that I would be there after 4pm. I got a call from the finance manager and he said this is not a deal we can go ahead with. Please give him a call to speak about the details. The salesman then began saying he doesn't know maybe its mechanical. It is a clear unethical deal. In the negotiation process when I was negotiating the deal he said I was too good and I am not the type of customer that his dealership wants to deal with. After more negotiation he was asking about letting him have 2 finance points since I know about that. Then had the nerve to say I hope you have a great next car purchasing experience.

  Business response

  11/16/2023

  Our General Manager was able to reach ****************** by phone and get everything sorted out. We're grateful for ******************' business as well as her latitude in allowing us to correct this issue.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday, October 5th we head in to look at a **** Nissan Pathfinder.My wife loves the car, so we proceed with our two trade-ins. We had a 2019 ************** and a 2019 ***** HR-V. Both in incredible condition, no issues whatsoever. My ***** was like a brand new car. Each of these had under ****** miles as well. The *** was easily worth $13,000 for a trade and the ***** easily $20,000 for a trade. So, $33,000 is what I am looking to get out of these vehicles. You can say that might be high, but trust me, it's not. This dealership will find a way to make a nice profit off those two cars. Even with my ***** having a $15,500 payoff, I should have been looking at about $17,500 in trade-in value.We get to the deal and the numbers are so high it's laughable. I have impeccable credit, as does my wife, so I ask what the interest rate is. I get ****************** from the salesman, who again, is just doing his job. We talk about the trades, to which I see is listed at about $25,000. I was under the impression based on the conversation I had with the salesman AND the desk manage that this was AFTER my payoff had been made and that they were trying to take care of me, as this was my 2nd vehicle I purchased this week from their dealership. This was not the case and it was too late once I realized I had been screwed. Instead of getting $17,500, I got right at $10,000 for my trades after the payoff on my ***** was made. Talk about a way to ruin your day!

  Business response

  10/17/2023

  Our management team was able to reach out to ********************. after some discussion, we were able to reach a mutually beneficial agreement. It is not often that we renegotiate agreed upon terms, but in this case we made an exception based on ************************ recent purchase. We wanted to preserve the relationship and according to him, we did.

  Customer response

  10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car had a crack in the radiator. I brought it to the dealership to have my radiator replaced. The radiator was replaced and three days later the engine overheated. The dealership kept the car overnight and stated the next morning the car needed a new engine due to overheating and the coolant leaked in the engine which is $8k. They have not offered a refund or ant type of resolution in this matter.

  Business response

  09/14/2023

  7/31/2023 Miles 136480
  Customer came in because coolant was pouring out the vehicle. We found the radiator cracked and leaking coolant. Customer declined repair and left.

  8/28/2023 Miles 136915
  Customer came in to have radiator replaced at a cost of $1,600.
  
  (You cannot check an engine for failure if you cannot run the vehicle without it overheating)
  
  9/1/2023 Miles 136951
  Customer came back in because the vehicle continued to overheat. We pressure tested the system and found coolant leaking into the cylinders due to the engine overheating.
  
  This customer drove 435 Miles and 28 days while the vehicle was pouring coolant out of the radiator. The only way to find out if the engine is damaged would be to fix the coolant leak and check the vehicle. Once we were able to replace the radiator and we could run the vehicle long enough to test it, we were able to confirm he had internal damage and the motor would need to be replaced. This customer drove the vehicle while it was overheating and caused internal unrepairable failure to the engine. We did offer to apply the $1,600 that he paid for the radiator replacement toward the cost of a replacement motor.

• Initial Complaint

  03/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 11/12/23 my wife and I went and purchased a car at Scott Clark Nissan on South Blvd in Charlotte NC. We found the car we wanted which was a 2016 Infiniti QX50 which had roughly 55k miles on it. When we went to test drive the vehicle it wouldn't start. They attempted to jump it and it still wouldn't start. This was kind of a red flag but since it had such low miles and had been sitting a while we assumed once they completed charging the battery it would work fine. Eventually, ***** grabbed the mechanic, and he was able to start it. When we voiced our concerns to ******************* who came in to help ***** close the deal, he mentioned that it shouldn't be a concern because our vehicle qualified for the lifetime warranty as long as we serviced it at Nissan. We typically do all our services at the dealership we buy the car at anyways so that was not an issue. Here we are 4 months later and maybe have only put 3k miles on it and it is having the same issue with starting. It turns out it is an electrical issue. *****************************, who is apparently the Sales Manager, says we need an aftermarket warranty, even though we were told it was unnecessary with the lifetime warranty. The repairs are roughly 3k. This was a tactic used by the salesman to get us to by the car and is highly unethical. We were told we would be covered and now they're trying to charge us for an issue that was obviously there when we bought the car.

  Business response

  04/21/2023

  We had to replace the *** in the car, work was completed on 4/11/2023 customer picked up. Customer is satisfied with the outcome.

  Customer response

  04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  03/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealership has different prices on the website and higher prices when you come in to purchase the vehicle. I went in there 03/18/2023, the salesman ran my credit then informed b me that I qualified for a loan for $25,000, all I needed was to fax over the check stubs. I faxed the check stubs this morning, 3/20/2023. The salesman advised me to come in after work to sign the paperwork and pick out my car. When I got there, he told me to ride with to see the way. On the way to looking at the car he then tells me that car I could get was a 2014 and the car was over $10,000 and that was the only car that I could get. The car was sitting in a shop with plastic over needing painting and other work done to it. I asked the salesman what happened to the $25,000 that I was approved for? He proceeded to say that I was approve but they had to cut the price because they wasn't making money off me because of the bank deal they had with the wasn't going to make them money. I told them that my credit score was a lot lower when I purchased a 2019 Nissan Altima to them, and now they trying to get me to finance a mush older car for the same amount off money? That was false information I was given and it dropped by score 50 pts. I very upset and that was bad business. Before they ran my credit, my Equifax was 650 and Transunion was 630. After they ran I my Equifax dropped to 620 and Transunion dropped to 601.

  Business response

  03/24/2023

  We were able to reach out to ******************** and came to an amicable resolution and she was able to make a purchase last night. She is happy are glad we were able to work a=everything out. 

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 Nissan rogue from them in 2020 & the car is still up under warranty. This car heat has been giving us problems for a while now. The heat goes out all the time and we are still in the winter and we are riding around freezing in this vehicle! We took this rouge back around a month ago was the first ********* just took it back again on 3/11/23 and today is the 3/19/23 this is a very inconvenience for us.Our next step will be reaching out to action 9 news to share our story . Hopefully we will be hearing from y'all soon because you definitely going to be hearing from us.

  Business response

  03/29/2023

  The Customer had the vehicle serviced on December 7, 2022 to check the heater.  The Dealership inspected the Vehicle and determined that there was an air pocket in the heater core and corrected the coolant level and tested the pressure.  Several months later, on March 11, 2023, the Customers returned to the Dealership to have the vehicle serviced again as they advised that the heater was not working.  The Dealership added coolant to correct the issue.    The Customer called the Dealership on March 20, 2023 to complain.  The customer call center representative advised the customer that intermittent issues are difficult to diagnose, but to please return the Vehicle to the Dealership and the Dealership would re-inspect the Vehicle and reserve her a loaner to drive.  Following the March 24, 2023 inspection, the Dealership determined that there was a leak in the thermostat and advised the customer that it would need to order a part, which should arrive on March 27, 2023.  The repairs are covered under the Vehicles warranty and the customer was not charged. 
  
  The Dealership is committed to providing great customer service.  Unfortunately, these types of issues can be difficult to find, which the Dealership explained to the customer. The Vehicle was repaired and we left a voice mail yesterday (3/28/23) to let them know. We were able to reach the husband today (3/29/23) and he will be in this afternoon to pick it up. We apologize for the delayed response. We wanted to get the new part installed and complete the repair first in order to convey the complete story.

   

  Thank you 

   

  *****************************
  Director of Brand Development
  Scott Clark Nissan

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have took my car in to the Nissan the last three months and all of my charges are extremely excessive more than 2 to three $4000 and every single time Im about to leave with my ************* else is broken that I have to fix thats thousand dollars additional or like today I picked up my car for a wiring fix and the entire door fell apart because they keep on doing a crappy job Im extremely tired Ive spent extremely too much money and this car is always broken I want a refund of the last three months that I have took my car in because I want to get a new car.I bought my car at the Nissan and 2013 I took my car there for many many years but ever since the pandemic especially the last year that I take my car theres always something wrong with it I always get it back and then I have to spend two and $3000 more its becoming an excessive scam and I am sick and tired of it.I was supposed to get a completely new tire and within a week my tire had low pressure again I had to take it back to the Nissan and they patched it up but Im more than 100% sure that it was still my old tire until I took it back this week again to complain and request for a new tire Im always having to fight to get good service. .And I dont mind paying at all from my car but every single time I come theres always more that needs to be done that they dont tell me in the moment

  Business response

  11/28/2022

  The vehicle is a 2011 Altima with over ******* miles.  Given the age/mileage on the vehicle, repairs and maintenance are expected and should be anticipated by the customer.  On 8/3/22, the customer brought in her vehicle for service and the Dealership advised that a tire needed to be replaced. The Dealership also advised the customer of other recommended repairs. At the time of service, the vehicles mileage was 163,080.  The customer returned to the Dealership on 9/2/22 to have the recommended repairs completed as well as to determine the cause of the check engine light, which was on at the time of the service.  The Dealership determined that in addition to the recommended repairs, the vehicles catalytic converter needed to be replaced. As a goodwill gesture, the Dealership offered to discount the part and perform the catalytic converter replacement at no labor charge (customer would only be responsible for cost of the part). Thereafter, on or about November 14, 2022, the customer returned so that the Dealership could inspect the vehicles windows.   The Dealership offered to replace the part at no labor charge (customer responsible for cost of part), and further agreed to replace the trim pieces.  At the time of the ***************** the vehicles mileage was approximately 166,771.
  
  It appears that the customer is frustrated that the vehicle continues to require repairs.  However, this is expected due to the age and mileage of the vehicle and is not within the Dealerships control. The Dealership further denies recommending any repairs that are unwarranted.  Notably,  the Dealership has recommended that the customer trade in the vehicle as it is well into the maintenance period of its life. The Dealership has also made attempts to assist the customer and offer discounted and complimentary labor.  While the Dealership is committed to exceptional customer service and values the customers business, the customers expectations are unreasonable and without merit. 

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Traded in a 2015 Lexus GS 350 for a 2020 ***** Accord. The car was being financed by USAA however when purchased the car we wrote up a we owe and I would keep asking when are we going to fix the issues. However 2 days after purchasing car still no answer. So I never sign the loan documents to move forward in the loan. Well after driving back and forth to Charlotte I finally was about to put the car at the Nissan dealership. However Nissan wired up the car and used parts that were not ***** and the issue still wasnt fixed. I live in ********** so I took it to ************** however the service center at ***** told me that its not covered under 36K miles 3 years because the wires werent theirs. Called Nissan they told me they would take care of it but I needed to take it to Scott Clark *****. Called Scott Clark nobody knew what I was talking about. Nissan called me everyday looking for money from usaa however I told usaa not to pay them. I tried returning the car they wouldnt take it back. Last night 3-29-2022 I was driving down I20 and the check engine light came on and the car began to jerk. Call roadside assistance to get car towed back to ****** This morning 3-30-2022 called to inform Nissan what was going on they then told me they wouldnt release car to me until they got check from USAA and if I wanted my car back I had to pay **** for my Lexus because they spent money in my car. Went to ***** dealership cleaned out car and told Nissan to get my car ready and I would pick it up.

  Business response

  04/05/2022

  After speaking to **************** lasy week, we were able to make arrangements to get the aftermarket wiring repaired at ************** near his home in ********, ** at our expense.
  He was subsequently agreeable to getting his loan modified to accommodate the 2020 model year since his original loan was structured for a 2021 or 2022.
  Both parties are happy. Thank you.

  Customer response

  04/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩