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          Find a Location

          Piedmont Natural Gas Company, Inc. has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePiedmont Natural Gas Company, Inc.

            Natural Gas Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4720 Piedmont Row Dr Ste 100

            Charlotte, NC 28210-4294

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            (704) 364-3120

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            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            68 complaints closed in last 3 years

            33 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1953

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Piedmont Natural Gas Company, Inc. has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4720 Piedmont Row Dr Ste 100, Charlotte, NC 28210-4294
              BBB File Opened:
              3/1/1980
              Years in Business:
              73
              Business Started:
              5/1/1951
              Business Started Locally:
              1/1/1952
              Business Incorporated:
              12/14/1993
              Accredited Since:
              5/1/1953
              Type of Entity:
              Corporation
              Number of Employees:
              600
              Business Management
              • Ms. Dorothy Covington, Manager
              • Ms. Jennifer Richey, Manager
              • Ms. Lynn J. Good, CEO
              • Mr. Brian R. Weisker, Senior Vice President
              • Mr. Brian D. Savoy, President
              Contact Information

              Principal

              • Ms. Jennifer Richey, Manager
              • Ms. Lynn J. Good, CEO
              • Mr. Brian R. Weisker, Senior Vice President
              • Mr. Brian D. Savoy, President

              Customer Contact

              • Ms. Kathy Spake, Customer Service Representative
              Additional Contact Information

              Phone Numbers

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              Customer Complaints

              68 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              For the past 6+ months, Piedmont Natural Gas has been billing me twice per month for the same service and posting late charges to my account. For example, i received a bill dated Feb 20 2024 with a due date of Mar 18 2024--before my payment was due, PNG billed me again on Mar 14 2024 showing a "Past Due Balance" and "Late Payment Charge"--even though my payment was not late! The 2nd bill had a due date of Apr 8 2024. I am being billed ~3 weeks apart, rather than once per month, resulting in my bills showing Past Due Balances and Late Charges. I have tried 6+ times to resolve this matter with PNG, asking them to re-set my billing cycle so that my bill is not cut until on or after the previous month's payment due date. They have removed the late charges, but so far have not solved the problem of billing me twice per month (every 3 weeks). I would like someone at PNG to re-set my billing cycle so that I am not receiving incorrect bills with incorrect balances and late charges.
              Read More
              Read 67 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Lu G

              03/26/2024

              This is the worst utility company I've used!! When I moved in the new house, they let me finished the identification verification form from notary then I can activate my service. I did it and submit the form through email. But waiting 2 days no one response and my gas was still inactive. I moved into the new house, no gas, I cannot cook and take the shower. I called the customers service and they said they never received my form???? It's ridiculous. I submitted again and waited for another day, still no one response. I call the customers service again and talked about my situation, the agent unexpectedly hang up my phone???I never meet such a rude company before. I've moved in my new house almost a week and still no gas. I cannot accept it. If I have choice of course I'll not choose this gas company!!!
              Read 13 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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