Reviews

Review Details

• Review fromGrace B

  Date: 09/24/2025

  1 star
  If I could give zero stars, I would. Started off getting a quote from John, who rushed me on the phone throughout the process of making the booking. He was incredibly rude and condescending when I asked a follow up question about whether or not I have to provide and pack my own boxes. I asked about if exceptions could be made for payment as they only allow credit card payments for the deposit. I was informed that money order or Zelle/cashapp were the only accepted forms of payment. Sketchy.. Their documentation also does not line up. They took 35% deposit, while their Bill of Lading says they take 25% of the total for the deposit. On Sept 18th, I signed the Bill of Lading, which states that I have three days to cancel. On September 19th, a Friday, I called David Sharp, to again discuss payment options. He informed me that I could cancel within 10 days of my move and receive my deposit in full refund. I found another company who allowed all payments to be on credit card, so I called over the weekend to cancel my services, however their customer service does not work over the weekend. I figured then that, reasonably, those three days would then be business days, as no one was available to take my call. However, when I called on Monday (which is 3 full days after I signed the contract), they informed me that I was past my three day window and refused to return my refund. They also flipped the script and informed me that now I could use a credit card for all of the payments. As if I would possibly trust them with my business again. What a joke. Everyone I spoke to, John, David and Rita were all incredibly condescending and unprofessional, speaking over me and very obviously not caring about their customers. Save your time and money, I am soooo glad that I did not go through with booking as I cannot imagine how they handle someone's property if they can't even professionally manage a conversation.

  A Plus Moving

  Date: 10/21/2025

  We respectfully submit this response to clarify the events and address the inaccuracies contained in the customers complaint.1. Contract and Deposit Terms The customer was provided with a written estimate and Bill of Lading before any payment or signature occurred. Both documents clearly stated that deposits may vary based on the move size and service type. In this case, the 35% deposit reflected the customers total ********************** cost and was fully disclosed and agreed to in writing on September 18.The contract also specifies that cancellation requests must be submitted within three (3) calendar days of signing, in accordance with 49 CFR *******. The customer signed acknowledging full understanding of this clause. The call placed on Monday, September 22, fell outside of this cancellation window, which is why the refund could not be approved.2. Payment Methods The accepted payment methods Zelle, Money Order, and CashApp are industry-standard and compliant with FMCSA requirements. These methods are used to reduce risk of credit card chargebacks and fraudulent disputes. The companys documentation accurately reflects these terms. Credit card payments are accepted for remaining balances prior to delivery, which was explained during booking.3. Communication and Conduct Our internal call logs and recorded conversations confirm that all representatives, including ***** ****** and ****, conducted themselves professionally and courteously. The customers description of rude or condescending behavior is inconsistent with the evidence available. Multiple staff members made efforts to explain contract terms and cancellation policies clearly and calmly.4. Conclusion A Plus Moving Group acted in full compliance with federal regulations and the signed contract terms. The customers refund request was denied solely because it was submitted after the federally recognized cancellation period had expired.We take all feedback seriously and will continue to train our staff to ensure clear communication and proper documentation with every customer. However, based on the timeline, signed paperwork, and recorded correspondence, the companys actions in this case were appropriate, lawful, and consistent with ***** policy.

  A Plus Moving

  Date: 10/21/2025

  We respectfully submit this response to clarify the events and address the inaccuracies contained in the customers complaint.1. Contract and Deposit Terms The customer was provided with a written estimate and Bill of Lading before any payment or signature occurred. Both documents clearly stated that deposits may vary based on the move size and service type. In this case, the 35% deposit reflected the customers total ********************** cost and was fully disclosed and agreed to in writing on September 18.The contract also specifies that cancellation requests must be submitted within three (3) calendar days of signing, in accordance with 49 CFR *******. The customer signed acknowledging full understanding of this clause. The call placed on Monday, September 22, fell outside of this cancellation window, which is why the refund could not be approved.2. Payment Methods The accepted payment methods Zelle, Money Order, and CashApp are industry-standard and compliant with FMCSA requirements. These methods are used to reduce risk of credit card chargebacks and fraudulent disputes. The companys documentation accurately reflects these terms. Credit card payments are accepted for remaining balances prior to delivery, which was explained during booking.3. Communication and Conduct Our internal call logs and recorded conversations confirm that all representatives, including ***** ****** and ****, conducted themselves professionally and courteously. The customers description of rude or condescending behavior is inconsistent with the evidence available. Multiple staff members made efforts to explain contract terms and cancellation policies clearly and calmly.4. Conclusion A Plus Moving Group acted in full compliance with federal regulations and the signed contract terms. The customers refund request was denied solely because it was submitted after the federally recognized cancellation period had expired.We take all feedback seriously and will continue to train our staff to ensure clear communication and proper documentation with every customer. However, based on the timeline, signed paperwork, and recorded correspondence, the companys actions in this case were appropriate, lawful, and consistent with ***** policy.

• Review fromGarry S

  Date: 09/22/2025

  1 star
  If I could give zero stars, I would. I received three moving estimates, including one from A-Plus and two from reputable movers—Colonial and Allied. Both Colonial and Allied did in-person walk-throughs and provided detailed estimates. When I spoke with Will Reid from A-Plus, I shared their estimates, and he promised to beat them. His quote was $12,762.09, much lower than Allied’s $19,498. I asked if A-Plus would do a pre-move inventory, and Will said it wasn’t necessary, assuring me the truck was dedicated to my move and the estimate would hold.
  The move quickly became a nightmare. The manager arrived late and claimed I had nearly three times the items on the estimate—even though Allied had done a full inventory. They refused to move anything unless I signed a new contract, raising the cost to just under $20,000. I had no choice but to agree.
  The day itself was unprofessional. The driver brought his young child without permission, let him swim unsupervised in my pool, and my own child had to pull him out when he went underwater. A-Plus later denied knowing, though the driver admitted he’d told them.
  Because the manager was late, the crew left at 6 PM before finishing. The move dragged into the next day, delaying my departure by 24 hours. A-Plus also broke a storage promise—$400/month with one free month—by suddenly charging $1,200, citing “extra cubic feet.”
  My delivery was set for 7/17/24 but rescheduled four times. My items finally arrived 7/26, costing me $900 in extra accommodations. Rita later suggested I file a claim with CSI. I did, seeking reimbursement for damages and overcharges totaling $7,000+. Their response? $68. As for Will Reid, once you pay the deposit, you’ll never hear from him again.
  This company caused enormous stress, delays, and thousands in extra costs. The negative reviews are consistent with my experience. The few positive ones are almost certainly employees. Avoid A-Plus at all costs.

  A Plus Moving

  Date: 10/21/2025

  We truly regret to hear about your frustration. However, it is important to clarify a few details regarding your move.Your original estimate was provided based on the information you submitted. On moving day, our team carefully measured and verified your shipment, which totaled over 503 itemsnearly three times more than originally disclosed. As required by federal law, a revised written estimate was provided before any items were loaded, and you had the opportunity to review this with the crew and manager on site. You also personally saw the truck and the volume of goods loaded, which confirmed the updated measurements.We understand that cost changes are disappointing, but they are directly tied to the actual volume of goods moved, not arbitrary charges. We encourage all customers to provide accurate inventories or request in-home estimates to avoid unexpected adjustments.Regarding damages or claims, we process all through our claims administrator, CSI, in compliance with ***** guidelines. While their resolution may not have met your expectations, it was handled according to the valuation option you selected in your contract.We remain committed to transparency and compliance and regret that your experience has left you dissatisfied. A Plus Moving Group

  A Plus Moving

  Date: 10/21/2025

  We truly regret to hear about your frustration. However, it is important to clarify a few details regarding your move.Your original estimate was provided based on the information you submitted. On moving day, our team carefully measured and verified your shipment, which totaled over 503 itemsnearly three times more than originally disclosed. As required by federal law, a revised written estimate was provided before any items were loaded, and you had the opportunity to review this with the crew and manager on site. You also personally saw the truck and the volume of goods loaded, which confirmed the updated measurements.We understand that cost changes are disappointing, but they are directly tied to the actual volume of goods moved, not arbitrary charges. We encourage all customers to provide accurate inventories or request in-home estimates to avoid unexpected adjustments.Regarding damages or claims, we process all through our claims administrator, CSI, in compliance with ***** guidelines. While their resolution may not have met your expectations, it was handled according to the valuation option you selected in your contract.We remain committed to transparency and compliance and regret that your experience has left you dissatisfied. A Plus Moving Group

  A Plus Moving

  Date: 10/21/2025

  We respectfully submit this statement in response to the customers complaint. After reviewing our internal documentation, recorded communications, and signed contracts, we confirm that A Plus Moving Group acted in full compliance with ***** regulations and all contractual terms.1. Estimate and Contract Terms The customer was provided a written, non-binding estimate based on the inventory they personally supplied to our representative, **** ****. This inventory list determines the cubic footage and cost for the shipment. The customer declined an in-person or video survey and instead opted for an estimate by list a standard option under 49 CFR 375.401(b).As disclosed in the estimate and Bill of Lading, non-binding estimates are subject to adjustment if the actual items, space used, or services differ from what was originally listed. On the pickup date, the on-site ******* identified that the customers actual load volume was substantially higher than the declared inventory (nearly three times the listed amount). In such cases, FMCSA allows movers to issue a Revised Written Estimate (RWE) before loading which the customer signed, acknowledging the additional volume and adjusted ******* no point did A Plus Moving Group refuse service; rather, the customer was given the legally required option to proceed under the revised terms or decline the move. The customer chose to proceed and signed all updated documentation voluntarily.2. Crew Conduct and On-Site Supervision Regarding the allegation that a drivers child was present at the pickup site the company was unaware of any unauthorized individual until after the event was reported. This isolated situation was immediately addressed internally and does not reflect company policy or standard operating procedures. The employee in question was reprimanded, and management reinforced compliance with safety and professionalism standards across all crews.Our dispatch logs confirm that the move was completed with standard staffing and without any reported damage or loss at pickup. The delay in completion was due to extended on-site labor hours caused by the unlisted volume increase, not negligence or unprofessional behavior.3. Storage Fees and Delivery Timing The original agreement included one complimentary month of storage for the volume estimated. When the total cubic footage increased, the storage rate was automatically adjusted based on the revised shipment size. This adjustment is consistent with tariff and contract terms disclosed to all customers prior to ***************** occurred within the *****-regulated delivery spread as outlined in the Bill of Lading. Although the customer references multiple reschedules, our records show that each delivery date update was communicated promptly and documented due to route coordination and external factors such as combined shipment logistics.4. Claims Process and Resolution Following delivery, the customer filed a claim with *** ****************************** an independent third-party arbitration and claims processor approved under 49 CFR *******. *** reviewed all evidence provided by both parties and issued a final determination totaling $68, consistent with the customers selected valuation coverage (Option 1 60 per pound per article).As a licensed carrier, A Plus Moving Group must honor the independent claims administrators decision. The company has no authority to alter or override the settlement once it has been processed under federal guidelines.5. Conclusion A Plus Moving Group fulfilled all contractual and regulatory obligations, including providing clear documentation, revised estimates, storage rate disclosures, and proper claims handling. Allegations of fraud, misconduct, or falsified reviews are unfounded and unsupported by any verifiable record.We recognize that moving can be a stressful experience, and we regret that the customer felt dissatisfied. However, all actions taken by A Plus Moving Group were lawful, documented, and compliant with ***** regulations and the signed Bill of Lading.

  A Plus Moving

  Date: 10/21/2025

  We respectfully submit this statement in response to the customers complaint. After reviewing our internal documentation, recorded communications, and signed contracts, we confirm that A Plus Moving Group acted in full compliance with ***** regulations and all contractual terms.1. Estimate and Contract Terms The customer was provided a written, non-binding estimate based on the inventory they personally supplied to our representative, **** ****. This inventory list determines the cubic footage and cost for the shipment. The customer declined an in-person or video survey and instead opted for an estimate by list a standard option under 49 CFR 375.401(b).As disclosed in the estimate and Bill of Lading, non-binding estimates are subject to adjustment if the actual items, space used, or services differ from what was originally listed. On the pickup date, the on-site ******* identified that the customers actual load volume was substantially higher than the declared inventory (nearly three times the listed amount). In such cases, FMCSA allows movers to issue a Revised Written Estimate (RWE) before loading which the customer signed, acknowledging the additional volume and adjusted ******* no point did A Plus Moving Group refuse service; rather, the customer was given the legally required option to proceed under the revised terms or decline the move. The customer chose to proceed and signed all updated documentation voluntarily.2. Crew Conduct and On-Site Supervision Regarding the allegation that a drivers child was present at the pickup site the company was unaware of any unauthorized individual until after the event was reported. This isolated situation was immediately addressed internally and does not reflect company policy or standard operating procedures. The employee in question was reprimanded, and management reinforced compliance with safety and professionalism standards across all crews.Our dispatch logs confirm that the move was completed with standard staffing and without any reported damage or loss at pickup. The delay in completion was due to extended on-site labor hours caused by the unlisted volume increase, not negligence or unprofessional behavior.3. Storage Fees and Delivery Timing The original agreement included one complimentary month of storage for the volume estimated. When the total cubic footage increased, the storage rate was automatically adjusted based on the revised shipment size. This adjustment is consistent with tariff and contract terms disclosed to all customers prior to ***************** occurred within the *****-regulated delivery spread as outlined in the Bill of Lading. Although the customer references multiple reschedules, our records show that each delivery date update was communicated promptly and documented due to route coordination and external factors such as combined shipment logistics.4. Claims Process and Resolution Following delivery, the customer filed a claim with *** ****************************** an independent third-party arbitration and claims processor approved under 49 CFR *******. *** reviewed all evidence provided by both parties and issued a final determination totaling $68, consistent with the customers selected valuation coverage (Option 1 60 per pound per article).As a licensed carrier, A Plus Moving Group must honor the independent claims administrators decision. The company has no authority to alter or override the settlement once it has been processed under federal guidelines.5. Conclusion A Plus Moving Group fulfilled all contractual and regulatory obligations, including providing clear documentation, revised estimates, storage rate disclosures, and proper claims handling. Allegations of fraud, misconduct, or falsified reviews are unfounded and unsupported by any verifiable record.We recognize that moving can be a stressful experience, and we regret that the customer felt dissatisfied. However, all actions taken by A Plus Moving Group were lawful, documented, and compliant with ***** regulations and the signed Bill of Lading.

• Review fromMary B

  Date: 09/16/2025

  5 stars
  Hired A Plus Moving Group for my recent move, and they were exceptional. Great service, careful handling of all items, and excellent value for the price.

  A Plus Moving

  Date: 10/21/2025

  Thank you so much for your kind words! Were thrilled to hear that your move went smoothly and that you found our team careful, efficient, and a great value. Providing exceptional service and handling every item with care is exactly what we strive for on every move. We truly appreciate your trust in A Plus Moving Group and wish you the best in your new home!

• Review fromAudrey C

  Date: 08/11/2025

  5 stars
  A Plus Moving Group managed my move perfectly. Great service, careful handling, and fair pricing made the whole experience stress-free.

  A Plus Moving

  Date: 09/07/2025

  Thank you for your kind words! Were so glad to hear our teams service, careful handling, and fair pricing made your move stress-free. Your trust means a lot, and we look forward to helping you again in the future!

• Review fromSofa O

  Date: 07/22/2025

  5 stars
  A Plus Moving Group handled my apartment move flawlessly. The team was punctual, careful with my belongings, and the pricing was very reasonable for the quality service. Highly recommend!

  A Plus Moving

  Date: 09/18/2025

  Thank you for sharing your experience! We're so glad to hear our team was punctual, careful with your belongings, and delivered great value. We appreciate your recommendation and would be happy to assist you or your friends with any future moves!

• Review fromKelly B

  Date: 07/03/2025

  5 stars
  Hired A Plus Moving Group for a cross-town move, and they were amazing. The service was efficient, everything was handled with care, and the cost was fair for the quality provided. Highly recommend!

  A Plus Moving

  Date: 08/01/2025

  Thank you for the great feedback! Were glad to hear your cross-town move went smoothly and that our team delivered the care, efficiency, and value you were looking for. It was a pleasure to assist you, and we truly appreciate the recommendation!

  A Plus Moving

  Date: 08/01/2025

  Thank you for the great feedback! Were glad to hear your cross-town move went smoothly and that our team delivered the care, efficiency, and value you were looking for. It was a pleasure to assist you, and we truly appreciate the recommendation!

• Review fromSandip R

  Date: 03/28/2025

  5 stars
  The team at A Plus Moving Group exceeded our expectations. They were timely, handled our possessions with care, and their pricing was transparent with no hidden fees.

  A Plus Moving

  Date: 04/03/2025

  Thank you so much for your wonderful feedback! Were thrilled to hear that our team exceeded your expectations. Timeliness, careful handling, and transparent pricing are top priorities for us, and its great to know that you experienced all three. We truly appreciate your trust and hope to work with you again in the future! The A Plus Moving Group Team ??????

• Review fromHauslal B

  Date: 03/25/2025

  5 stars
  Moving can be daunting, but A Plus Moving Group turned it into a pleasant experience. Their attention to detail and customer care are unmatched.

  A Plus Moving

  Date: 03/28/2025

  Thank you for taking the time to share your experience! We're thrilled to hear you were happy with our service. At A Plus Moving Group, we work hard to make every move as smooth and stress-free as possible. If you ever need help again in the future, well be ready!

• Review fromDonna B.

  Date: 03/18/2025

  1 star
  This is a scam moving company. They were hired to move my daughter from ****** to **********, **. She was quoted $11,000 estimate which she knew could increase some. She had a 1050 sq ft apt with no dining room furniture, only 1 bedroom suite, no appliances, and no washer or dryer. The price immediately increased by $5000 when the packer walked in, which she got reduced to $3000. She was not given an inventory of her items and was told she would receive the inventory at move in! She was told UShip would be the moving company, which has a good rating on BBB. When her items arrived in **, half missing or damaged, she realized a different company, ************ trucking,which has a F rating on BBB, had been used.Three items that didnt belong to her were included in her shipment, which we had placed back on the truck. The items belong to a couple who left ****** in August and had been trying to find many more missing items from their shipment. They had written their name, phone number, and new address on every box that left their house and still the items arrived with my daughters shipment 5 months after their pack ****** daughters estimate increased by $6000 by the end of her move. She was offered $79 for her missing and damaged items!

  A Plus Moving

  Date: 03/22/2025

  Were very sorry to hear about your daughters experience and appreciate you bringing this to our attention. We understand how frustrating and upsetting this situation must have been, and this is certainly not the standard we aim to uphold.A move from ****** to **********, ** is a significant transition, and unexpected issues can sometimes arise. That said, no customer should feel misinformed or dissatisfied at any point during their move. We take concerns about pricing, inventory handling, and item condition very seriously, and we want to ensure every move is handled with care and integrity.We would like to look into this further to better understand what happened and work toward a resolution. Please have your daughter contact us directly with her full name and move reference number so we can thoroughly investigate her case and take the appropriate steps to make things right.Sincerely,Customer Care Team ********************** ?? ************** ?? ***********************************************************************

• Review fromSofia R

  Date: 01/01/2025

  5 stars
  A Plus Moving Group made the day of the move go smoothly when it could have been stressful. Their staff packed and moved our belongings quickly after they arrived. Their competence and professionalism were clear at all times, giving us the peace of mind that our move was in capable hands. They deserve praise for their commitment to client pleasure, and I would be happy to work with them once more on any further transfers.

  A Plus Moving

  Date: 01/10/2025

  Thank you so much for your kind words! We're delighted to know that we could help make your moving day smooth and stress-free. Our team takes great pride in providing efficient, professional service to ensure our clients feel confident throughout the process. Your satisfaction is our top priority, and were grateful for the opportunity to assist you. We would be honored to work with you again in the future. Best wishes in your new space!