Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a Plus moving company for a move from ******** to ********. They were moving a 5x10 storage unit. The move was scheduled for Friday, 10/17/25 with Saturday, 10/18 being the secondary date. They informed me on Thursday, 10/16, that the move was scheduled for Saturday, 10/18 with a pick up window from 10 AM to 2 PM, rather than Friday 10/17. I immediately called to ensure that my belongings would be delivered on the agreed upon date. I was reassured that my things would be picked up from ******** on Saturday and delivered to ******** by Saturday evening. I reminded them that I was unavailable on Sunday, 10/19, and I had to be in ******** by Saturday, 10/18. They re-assured me again that everything would be completed as planned. On Saturday, I waited for the duration of the pick up window at the storage unit location but the movers never showed up. I contacted the company and asked what was going on? I was then informed that the company's moving truck had broken down and that they wouldn't be able to move my things until Sunday. I informed them again that I was unavailable on Sunday, 10/19, and I would need to cancel and get a full refund.The dispatcher on the phone, a man named *****, informed me that they were very sorry and that if I didn't cancel, they would be able to complete my move at the earliest time possible on Sunday (6 AM) and have my things delivered by Noon at the latest and that I could still return to ******** like I needed to. I eventually agreed to this arrangement. My belongings were not picked up at the promised time, and they were not delivered until 5:30 PM on 10/19. I was very upset by the way things had played out. When I called the company to expressed my discontent and request a discount for the unprofessional behavior and breach of contract, the person on the phone, an apparent surpervisor by the name of **** *****, proceeded to scream at me that I should just pay the movers and If I was unhappy I would need to take them to court.

  Business Response

  Date: 10/23/2025

  We sincerely apologize for the inconvenience you experienced during your move from ******** to ********. We fully understand how frustrating it was to encounter last-minute scheduling changes, especially when you had strict timing requirements.
  The delay occurred due to an unexpected mechanical issue with one of our trucks something that, while rare, can occasionally happen despite regular maintenance. Our dispatcher, *****, did his best to reschedule your pickup for the earliest possible time, and while the delivery was completed the next day, we acknowledge that it did not meet the originally promised schedule.
  We also apologize for any misunderstanding or frustration caused by our communication afterward. That is not the level of professionalism A Plus Moving Group strives for, and weve already addressed this matter with our internal team.
  As a gesture of goodwill and acknowledgment of the inconvenience, weve provided a $100 discount toward your move. We value your feedback and will continue working to improve scheduling accuracy and customer support to prevent similar situations in the future.
  Please feel free to reach out to our customer care team at ************** or ************************************************************************** if theres anything further we can do to make this right.

  Customer Answer

  Date: 10/23/2025

   
  I am rejecting this response because: I already reach out to the business and left both text messages and voicemails asking to be contacted in regard to this situation. I received no such contact. I did not receive a $100 discount, I received an $80 discount and that was not to address the issue with scheduling and unprofessionalism. That was only offered after I had been screamed at on the phone by a **** *****, a man I was told was a supervisor. The entire reason why I was shouted at by a supervisor at this organization was because I was originally calling requesting a STEEP discount for unprofessional conduct I had been subjected to. I upheld my part of the contract every step of the way and this company did not do the same. When I expressed how upset I was about the situation, that resulted in me being yelled and told to take the company to court if I wanted my grievances address. I do want my grievances address. I requested an apology from **** ***** for him screaming at me and that apology never came. The person who did call and apologized told me specifically that he wasn't **** and that since it was 6:04 PM on Sunday that I would get a call the next day with said apology. I never got that call. When I did call the company and left a messages asking to be contacted back, they never contacted me back. 
  Both A plus moving company and I have all the records of all the ways they behaved unprofessionally and breached the contract that was established between us both on Saturday, October 18th 2025 and on October 19th, 2025. I no longer wish for an apology. I wish to be refunded for my time and the mental and emotional distress that I was placed through. Their service was subpar and an addition it came with unwarranted verbal abuse. I reject their response. 

  Business Response

  Date: 10/23/2025

  We have thoroughly reviewed this case and stand by the work completed. The move from ******** to ********* was performed in full, with all belongings delivered safely and without damage. The only delay resulted from an unforeseen mechanical issue, which was promptly resolved.
  As a courtesy, the customer received an $80 discount, even though our team incurred more than $150 in toll expenses that were not added to the final bill. This demonstrates our good-faith effort to complete the move professionally and fairly.
  We do not find any additional refund warranted, as the contracted service was fully rendered. The case is considered resolved and closed from our side.

  Customer Answer

  Date: 10/23/2025

   
  I am rejecting this response because: My move was not completed at all as was contracted. There were no mechanical failures. That was a lie. This company is a fraudulent organization that deals in scams and mass texts and emails as retaliation against the customers that they have wronged. I have provided ample evidence throughout out this complain on how they lied, mistreated, and attempted to intimidate me while providing subpar services. When I informed them of the issue I had with their practices, I was screamed at and insulted by a company supervisor, **** *****. Even while he was shouting at me, **** ***** admitted that they had breached the contract we signed together and that I could take them to court. At both the employee and company level, I have encountered nothing but deeply unprofessional and insulting behavior. I reject their response categorically and would like to receive and full refund of all money I spent with their company. Moving is already a stressful time, but to have to deal with a fraudulent company at the same time is cruel. Such a company should not even be in business.
  

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent Moving Company. Pickup 9/16. Delivery 9/26.This moving company blatantly lied about their capabilities and cost. They threated me when I told them they were in breach of contract. They refused to leave my house. They charged me for specialty VIP packing and then broke almost every single priceless antique that had been in my family for years. ***** ****** from their company told me all I could do is fill out a form and I'll be lucky if I get paid. They are thieves, frauds and con men. They should not be in business, especially around woman. I was worried for my safety, worried for my belongings and worried financially. I was told by their ******* that this is a typical practice and most clients leave unhappy but there's nothing they can do about it. They threaten people, hold your items for ****** and then destroy your belongings AFTER they force you to pay in cash.

  Business Response

  Date: 10/06/2025

  We are truly sorry to hear about the experience you described and want to extend our deepest apologies for the stress, frustration, and concern this situation has caused. What you went through does not reflect the level of professionalism and care we strive to provide at A Plus Moving Group, and we take your feedback extremely seriously.
  We understand how upsetting it must be to experience any damage or miscommunication during a moveespecially when it involves sentimental or irreplaceable family items. Please know that all services performed by our company are completed under a signed Bill of Lading and binding contract that follows ***** household goods regulations (49 CFR 375). These agreements outline all terms, costs, valuation options, and claims procedures to ensure both transparency and protection for our customers.
  We never condone threats, unprofessional behavior, or unsafe conduct of any kind. If any member of our staff made you feel uncomfortable or disrespected, we sincerely apologize. That is unacceptable, and we want to investigate immediately.
  Please contact our **************************** at ?? ************** or ?? ************************************************************************** with your full name, move number, and copies of your paperwork (estimate, contract, Bill of Lading, and payment receipts). Once received, we will:
  Verify your move file and confirm all contracted services.
  Review any communications and charges to ensure full compliance.
  Initiate a damage claim to address the broken items under your valuation coverage.
  Conduct an internal review with our management team regarding the conduct of the crew and communication from our staff.
  We sincerely regret that your move caused fear and disappointment instead of trust and relief. We are committed to addressing your case thoroughly, fairly, and with compassion. Your feedback will help us ensure that no customer ever feels the same way again.
  Respectfully,
  Customer *****************************start="2350" data-end="2353">A Plus Moving Group

  Customer Answer

  Date: 10/07/2025

   
  I am rejecting this response because: I have tried to call this company over 8 times to get this issue rectified.  When I called their "quality assurance" line, it was just a random man who told me he bought the website but has no affiliation.  I have tried now multiple times to contact this business and the insurance team, ***, to get this issue handled and not a single person has called me back.  I am now going to have to file a federal police report to claim the damages because no one in this company will do anything.  This is not a legitimate company and they are scam artist and thief's.  They should not be allowed to do this to people during difficult times in their lives.  ************ shouldn't be allowed to take anyone's money.  The workers at this company also told me all of the reviews are fake or have been made by his family.  This is dishonest business practices and should be illegal. 
  
  

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out the services of the above mentioned company because they claimed they were highly trained professionals, licensed and insured and their prices were reasonable. The people who came to move and unload us were found off Craigs list, per one of the workers, they were unprofessional and boxes were damaged items were damaged and my house I moved out of was left "trashed" per the realtors and I had to hire people to fix the damage caused by the company and clean up after them. They did not finish packing before I had to leave for my flight although they were to be finished the day before, they did not show up with the appropriate amount of labor or on time. They continually demanded more money to finish the job and then again to deliver and unload. My Bill of laden was for originally $11537.50 then $18,125.00 and I paid $28,300.00. I feel I was scammed and had to pay under duress as I was told they would not deliver our household items if they were not paid in advance. There was no itemized list or inventory and no markings on boxes to be able to put the boxes in appropriate places. Items were left at the house and items marked FRAGILE LOAD LAST were under heavy boxes and crushed thus crushing the contents. I feel this company has fraudulent advertising stating they have highly trained workers and made me pay extra under duress or scamming. I have called and emailed several time to the company requesting and itemized billing statement and inventory to which they have never responded. I am trying to upload supporting pictures but it says file is too big for even one.

  Business Response

  Date: 10/05/2025

  We are truly sorry to hear about your experience and sincerely apologize for the frustration, damage, and inconvenience you described. At A Plus Moving Group, we take every customers trust seriously and deeply regret that your move did not reflect the professionalism and care we are known for.
  We want to clarify that A Plus Moving Group does not hire crews from ********** or unverified sources. All movers are employed or contracted through verified, insured channels. If individuals identified themselves otherwise, we will investigate this immediately.
  We also apologize for any damaged items, delays, or incomplete packing. These issues fall short of our service standards. Our **************************** is ready to review all damages and discrepanciesplease provide your full name, job number, and photos so that we can complete a full investigation and assist with a formal claim.
  Regarding your billing and inventory concerns, every move includes a signed estimate and Bill of Lading that outlines charges, cubic footage, and cancellation terms in compliance with FMCSA 49 CFR 375. If you did not receive a clear itemized breakdown or inventory list, we sincerely apologize. We will reconstruct your file and provide all documents youve requested.
  Concerning payments, federal law requires all household goods carriers to collect the remaining balance prior to unloading. However, this policy must always be communicated clearly and respectfullynever in a way that causes pressure or distress. We are very sorry if you felt otherwise.
  Your concerns are being treated with the highest priority, and management is reviewing this case to ensure accountability and better communication moving forward.
  Please contact our **************************** at ?? ************** or ?? ************************************************************************** so we can issue your itemized billing, investigate the matter fully, and provide a fair resolution.
  Respectfully,
  Customer *****************************start="2195" data-end="2198">A Plus Moving Group

  Customer Answer

  Date: 10/07/2025

   
  I am rejecting this response because: A Plus Moving does not have a *****************************  **** ****** is *****************  They are being untruthful about their hiring. I have the name and number of one of the movers who stated they contacted him from Craigs List and one of the packers in ****** called a friend in ********* to come and assist because they needed help.  The packing list was made up with no identifying information about what was in boxes and which rooms they came out of, they were never approved or signed by the owner. The Bill of Lading does not say 1 of 2 as she is now stating nor do the numbers add up to what was paid and they cannot provide all the receipts for the payments.  There is no mention of what items were not even packed or lack of professionalism. Many items and boxes were damaged and or destroyed of which were items which are not replaceable.  These are items from my late children.
  I am rejecting this response and am requesting reimbursement for items damaged/destroyed, not packed (left behind), fraudulent items list, not using professionally trained workers as stated and unethical billing practices. 
  
  
  

  Business Response

  Date: 10/07/2025

  We are truly sorry for the difficulties you experienced and the distress this move has caused. We understand how upsetting it is to have valuable and sentimental items damaged, and we sincerely apologize for the pain and frustration youve endured. We take your concerns seriously and never want a customer to feel unheard or mistreated.
  Our team regrets that your experience fell short of expectations, and we want to clarify that **** ****** from our **************** team is your direct contact. She will personally assist you through this process and ensure all communication is handled with care and transparency.
  We recognize your concerns regarding the movers, documentation, and billing discrepancies. We take these matters seriously and are conducting a full internal review of your file, including the Bill of Lading, payment records, and correspondence. If any procedure was not followed properly or if communication failed at any point, we sincerely apologize.
  To continue with the investigation, please contact **** ****** at ?? ************** or ?? ************************************************************************** and provide:
  Photos and a list of damaged or missing items
  Payment receipts or proof of charges
  Any documentation related to your claim
  Once received, we will carefully review your case and, if appropriate, initiate reimbursement under your signed contract and FMCSA regulation 49 CFR 375.
  Again, we are very sorry for your experience and the emotional toll it has taken. Your feedback will help us improve our service and accountability moving forward. We are committed to handling this matter with honesty, compassion, and fairness.
  Respectfully,
  **************** Team
  A Plus Moving Group
  ?? **************
  ?? **************************************************************************

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/24, we entered into 2 contracts ********************* to transport goods from 2 locations in ** to **. The contracts were based on cub ft of goods transported (720 & 200 csf respectively), plus other fees. We entered into the contracts with the understanding that fees were based on estimates, subject to change based on act quantity moved and services provided.On 01/16/25, subsequent to pickups at both locations, with goods at a warehouse, we were informed that both contracts were underestimated by exactly 25% each (900 csf & 250 csf). Without ability to inspect the revised volumes, feeling extorted, we were required to sign new contracts and make add'l payments before shipment would start. Along with other revisions revised fees totaled $8,*************** occurred on 02/16/25, in a U-haul with a max capacity of 824 csf, carrying our ************* of another customer. Measurements of the truck bed and pics were taken & provided. Based on the actual csf used of 664 (other customer used 160 csf) & blended rate of $6.19 per contracts, and other actual fees, total should have been $6,097.46. On 02/24/25, we requested via email a refund of $2,768.74, followed with a phone call. After 5-10 minutes call, the *** hung up, and I received an email to enter into mediation. On 02/25/25 we entered into an agreement with CSI Pros, with agreement resolution would occur within 120 days.On 06/04/25, we received a conclusion from CSI of no resolution. CSI couldn't resolve the case, as MCC Group claimed to have lost the documentation and thus couldn't confirm any info. We informed CSI this wasn't acceptable & re-provided our documentation.On 06/06/25, we received a settlement offer of $1,098. However their calculation was based on only 1 of the 2 contracts. I proposed a revised settlement of $2,017.94 based on the full capacity of the truck used to transport the goods. I was then notified we would need arbitration.Clearly they've been trying to run out the clock

  Business Response

  Date: 09/18/2025

  Finalized Timeline & Key Facts (Including Customers Absence)
  12/13/24 You entered into two contracts (CH77187 & RLE75848) to transport goods from ** to ***
  Pricing was based on cubic feet (csf): 720 & 200 csf respectively.
  You understood that pricing was based on estimates, subject to change based on actual volume/services.
  Critical Point: The customer was never physically present neither at the time of preparing the inventory estimates nor at the time of pickup/loading so the inventory was prepared remotely and no in-person verification of quantities occurred. 
  
  ?? Legal & Contractual Observations
  The customers complete absence during both estimating and loading strengthens the argument that the original estimates were purely customer-reported inventories and any volume adjustments should have been supported with verifiable documentation before requiring additional payment.
  Your position is that the carrier overcharged by using inflated revised volumes despite the trucks actual measured capacity being much lower.
  By requiring you to sign new contracts and pay additional amounts before shipping, the carrier may have violated 49 CFR Part 375 (FMCSA regulations) on transparency and fair billing. 
  
  Just ask yourself filling a claim after so long time not being present and agreed and sign all paperwork and receive all belongings secure and no demages. 
  Customer sign and agreed on the final price and all charges. 
  On our opinion making a story for 2 moves after the year not even being there.
  In the same time all pictures and number of the items went up slightly 
  
  

  Customer Answer

  Date: 09/22/2025

  I am rejecting this response because of the incorrect & missing facts.
  01/13, 1st contents were picked up. Although not present, a storage *** was. During pick-up, the driver didnt state a disc***ancy in vols.

  01/15, 2nd contents were picked where Ms **** WAS present & agreed to addl packaging which we paid w/o contest. The driver didnt state a disc***ancy in vols.

   01/16, once our items were at the shipping facility we were told we needed to sign contracts with new vol & they would not be shipped w/o new contracts. W/o access we couldnt confirm nor deny, so we signed. This was extorsion.

  You stated We understood that pricing was based on est,subject to change based on actl vol/srvs. As communicated, evidenced with pics, that is what we contested, the variance in actl vol/srvc.

  Contractual Clarification: The carrier may have violated 49 CFR Part 375 which we dont dispute. But our contracts werent w/ carrier, it was with A+ for svcs/vols.
  
  Timing of Claim.
  02/16, Goods were delivered.
  02/24, I sent an email with docs disputing the vols presented. I had a call with A+ *** **** to discuss. She provided canned excuses;said wed need mediation & hung up.
  02/24, claims process began w/ CSI Pros
  05/29, (94 days later) Notified CSI was dismissing the claim as inconclusive.CSI said decision was made b/c A+ wouldnt provide any support. Said A+ lost their paperwork.
  06/05: A+ made an offer of $1,098 using sq ft of 1 of the contracts.
  06/06, I counter for $2,018 to include both contracts.
  07/21, CSI said A+ was non-responsive.
  Overall, the process started 8 days after delivery.  This claim has been going on due to the lack of accountability from A+. We wanted to settle, paying for actual svcs delivered. We filed with BBB, because of the extorsion of a new contract, the losing of docs, &lack of accountability. We will drop this claim with BBB if, and when, a refund is made. But BBB should be aware of such practices being used.
  
  

  
  

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost items, damaged items, late pickup and delivery, overcharging

  Business Response

  Date: 05/11/2025

  Dear ******* ******
  Thank you for bringing these concerns to our attention. We take all feedback seriously and are committed to addressing your issues regarding the lost or damaged items, scheduling, and billing.
  To better understand and evaluate your claim, could you please provide a breakdown or explanation of how you arrived at the total amount of $12,837.00? This will help us investigate thoroughly and respond appropriately.
  We appreciate your cooperation and look forward to resolving this matter.
  Sincerely,
  A Plus Moving Group
  

  Customer Answer

  Date: 05/11/2025

   
  I am rejecting this response because I've sent the attached file multiple times only to have the moving company reject it and direct me to upload to a suspicious website that will not accept files beyond a very small size limit.  The website that I'm directed to seems to be designed not to work in order to wear out the claimant in the claimant's attempt to navigate through the directions provided.  The attached contains all files and a breakdown of the claim amount for each lost and damaged item.
  
  

  Business Response

  Date: 05/11/2025

  We have completed a review of your file, including the documentation signed prior to your move. According to the Customers Declaration of Value that you completed and signed, you chose Option 2 Released Value Protection, which limits carrier liability to 60 cents per pound per article. This option was clearly explained in the paperwork, and your initials and signature on the waiver confirm that you acknowledged and accepted this limited coverage.
  Option 2 does not provide full replacement value for lost or damaged items. Instead, any compensation for claims under this level of protection is calculated strictly based on the weight of the affected items, multiplied by $0.60 per pound regardless of the items actual value. This was your selection at the time of booking, and no higher coverage was purchased.
  In light of that, we are unable to recognize or process your requested claim amount of $12,837.00, as it does not reflect the coverage you agreed to. This amount exceeds the maximum allowable under the valuation option you chose, and we must handle your claim in accordance with the signed agreement and federal regulations.
  Please be advised that our team will continue to process your claim based on the 60 cents per pound valuation, as outlined in your signed documentation. If you have any further questions regarding the valuation options or your signed waiver, feel free to contact us.
  

  Customer Answer

  Date: 05/11/2025

   
  I am rejecting this response because there are two parts to this, the cost of the shipment of the items and the cost of the item itself.  I was billed based on the cubic feet of the items.  One of the largest items (if not the largest) was lost so not only did I pay for nothing regarding the shipment of items, I also lost the item itself which also has value.  The cost of the shipment for the lost items is included in my claim amount along with the cost of the item itself.  I should be reimbursed the full amount of the shipment and 60% of the item's value as the shipping company is in breach of contract.
  
  

  Business Response

  Date: 05/13/2025

  Thank you for your response. We understand your position regarding both the value of the lost item and the portion of shipping charges associated with that item. However, we must reiterate that your signed agreement and valuation selection legally govern how such claims are processed.
  As confirmed in your signed documentation, you elected Option 2 Released Value Protection at 60 cents per pound per article, which limits our liability strictly to that rate for any item lost or damaged during transit. This valuation option does not account for the actual market value of the item or for reimbursement of transportation costs tied to specific items, even in cases where an item is lost. This is not only standard practice across the moving industry, but also fully compliant with federal regulations outlined by the ******
  Regarding your reference to a "breach of contract"please note that while we regret the inconvenience and loss youve experienced, the valuation option you chose defines the extent of our liability, even in cases where an item is not delivered. The 60-cents-per-pound limitation applies regardless of fault or outcome. This waiver, which you signed, supersedes any claim for full item value or proportional shipping reimbursement.
  To summarize:
  The shipping cost associated with individual items is not itemized nor refundable under the terms of your agreement.
  Compensation for lost items under Option 2 is limited to the weight of the article multiplied by $0.60.
  There is no provision in the signed agreement that entitles a customer to reimbursement of full shipping costs or 60% of item value under this coverage.
  While we do regret any inconvenience you experienced, we are obligated to handle this matter in accordance with the valuation protection you selected and agreed to in writing.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract: Moving household goods When loaded on Dec. 16, we did not have a set address so goods were placed in storage. We were told we had one month free storage. I contacted the company on January 17 (via email) to provide delivery address and arrange delivery. I did not hear back, so I called the company on January 21. I spoke to **** and gave her the first available delivery date of January 31, but she told me I had to pay $725 for the storage before they would release our goods for transport. I paid the fee immediately. Over the next two months, I have detailed records of every time I called/texted/emailed trying to get an update. My husband or myself only got ahold of someone infrequently and were told our goods were in ********** waiting to be shipped for a long time. On March 10, **** let me know the container should arrive in ****** "today or tomorrow" and that they would be sending up a crew to deliver our goods "this week or next week". Today I was told "unfortunately the crew will not be arriving in ** this week. Your delivery is now scheduled for April 1-3". According to the contract, they had 30 working days from the first available delivery date (January 31) to deliver our goods or be in breach of contract. We have now passed that point, hence why I am filing a complaint. Additionally, I have always had to reach out multiple times to get any information. We have already paid 70% of our moving charges (****** pd plus $725 paid for storage though we were told first month would be free) with the remainder being due upon delivery (*****). Since they are now in breach of contract, I request that the remaining amount due be waived. I am additionally requesting that our goods be delivered ASAP.

  Business Response

  Date: 03/20/2025

  We are deeply sorry for the frustration, stress, and inconvenience this situation has caused. Moving is already challenging, and we regret that delays and communication issues have added to your concerns. Please know that we take this seriously and are working hard to resolve it.
  We understand how difficult it is to be without your belongings for so long, and we sincerely regret the delays. Unfortunately, the route to ****** has presented logistical challenges beyond our control. While we always strive to meet delivery expectations, we acknowledge that this has been frustrating, and we sincerely apologize for the inconvenience.
  Additionally, we regret any difficulty you had in reaching us. Clear communication is a priority, and we understand that waiting for updates has been frustrating. We take full responsibility for this and will ensure better updates moving forward.
  Regarding the storage fee, we understand the confusion and apologize for any miscommunication. While we offer one month of free storage, additional charges apply beyond that period. We regret any frustration this may have caused.
  We are still within the 60-business-day timeframe outlined in the contract and are actively working to complete your delivery. Your goods are scheduled for April 1-3, and we will keep you updated.
  As a goodwill gesture, we will be providing a discount on your remaining balance. While this does not undo the delays, we hope it reflects our commitment to making things right. We will follow up with details soon.
  Again, we truly apologize for the delays and any frustration caused. We appreciate your patience and are committed to resolving this. Please reach out with any further concernswe are here to help.

  Customer Answer

  Date: 03/20/2025

   
  I am rejecting this response because:
  

  According to the Bill of Lading I attached with my original complaint, the time frame listed is 30 business days.  I do not know where you are getting the 60 days from.  If there is documentation of that, I would appreciate seeing it.  The ******************************************** lists 30 business days as the maximum for interstate moves.  Pursuant to section E of the Bill of Lading, it states ***************** delivery "period of time" is up to thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup)."  As January 31, 2025 was the first available delivery date, March 14, 2025 marks the 30th business day. 

  Additionally, we would like to know the discount you are offering in writing sent through the BBB so that we have a third party receiving the information as well.  We would like to resolve this through the BBB, but we are also looking into further litigation should this matter not be resolved quickly. 

  
  

  Business Response

  Date: 03/23/2025

  For long-distance moves to ****** and ******, the delivery window is up to 60 business days, in line with legal requirements. Although we strive to complete moves well within this timeframe, unforeseen factorssuch as container inspections and logistical challengescan occasionally cause delays.
  We work closely with container companies to ensure everything is handled properly, but inspections and other procedural requirements may extend the timeline. Any delay beyond the 60 business days incurs a daily fee of $30, as per the established tariff.

  Customer Answer

  Date: 03/23/2025

   
  I am rejecting this response because:
  We have not been able to find any documentation on the ***** website outlining a difference between interstate moves and interstate moves to ****** or *******  We met with a lawyer Friday, and he stated that the Bill of Lading, in which both your representative, Andrii, and myself signed, is our binding contract.  In this contract it is clearly stated on page 1 and 2 in bold that  **************** (S.S.) is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated available for delivery.
  
  Additionally, you have not responded to our request for a specific discount or dollar amount that you are offering.  In order to resolve this dispute, we request that you provide that number and the specific date you will deliver our goods.
  
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called around 28 or 29 Aug 2024 to different transportation companies because I'm selling my house and moving to *******, my house was just put on the market Oct 2024 due to some delays. My mom passed away Jun 2024 and that's been difficult, had lots of damage to my house due to son so repairs were really expensive and I don't work I'm a disabled Veteran so my dad gave me one of the insurance policies to cash in to help with repairs and the down payment for the movers to Will so the policy was under ***** by the time I paid everyone, it took a long time to process and get the money in the mail, a month and then two weeks for the bank to release the check in my bank account all together the end of Sept - mid Oct 2024. I ended up using my VA check to give to the moving company but the entire time I was talking to Will from Aug to Sept with no problems with the quote of ******* and he said my monthly payment should be no more than what I was paying on the Pod that I had before I turned it in I called and told him at the end of Aug ********************************************************************************************** because he usually don't but if it's business, now he doesn't return my calls the prices have changed all together, now just making up outrageous prices, the driver and **** threatened and pressure me to sign documents because the driver told the workers not to do anything it was a whole hour of the driver giving me a hard time and **** blowing up my cell phone and I kept asking for Will but until this day no Will but from Aug until I signed and gave money there was a Will that I talked to all the time but now he had ghosted me and it's all lies and the contract has change, the money has changed, and I have never received an updated invoice or reciepts from October but yet I get a text message yesterday that I owe storage a month later of 1350, I don't have it that, I live off VA money month to month and that is not what Will told me.

  Business Response

  Date: 11/07/2024

  SIZE OF THE MOVE. OVERCHARGE
  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 46 pieces to transport which was estimated to occupy approximately ************************************************************************************** require additional services which were not listed on the Estimate then the price will increase accordingly.
  But the load size is 2050 cu ft. On our end we just try to do things right. 
  The customer added more pieces from 46 to 358 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
  
  Originally customer suppost to pay 70% from the remaining balance and we dont even that. 
  What we asking just pay the storage fee plus bassed on what is going on pay remaining balance from 70% 
  Also we attach screenshoot of all phone calls for 30 days. NO one ignoring any call or text or emails 
  
  

  Customer Answer

  Date: 11/07/2024

   
  I am rejecting this response because:

  Once again I was quoted ******* and I did a updated list and took off items. I m tired of being taken advantage of and once I do not have that money 1350 that they want from me. So,  the  the company can refund all my back to me and return all my furniture to my house because once again I don't have that  money that they ate asking for at this present time. Tired of all the lies and back and forth and changes of back and forth. Refund all my money back and bring back my furniture. 

  
  

  Business Response

  Date: 11/07/2024

  As you can see customer signuture and dates are the same. Not sure how to respond on our opinion unreasonable request. 
  As an offer to can provide $200 complimentary discount just to satisfy the customer. Overall unfortunally nothing that we can add 

  Customer Answer

  Date: 11/07/2024

   
  I am rejecting this response because:
  Once again I want my refund of ******* back and my furniture back to me and once again I don't have 1350. 00 to give them or nobody and I certainly don't have 1350. 00 in my bank after paying my bills. I'm doing good to have ****** to last me unil December because once again I get paid once a month from a disability check

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote with Will from this company. We were quoted an amount then told to pay a downpayment and we paid with a card. On the move date they had 3 people come and we spoke to a lady named ****. She did not get along with the persont hat was helping me and said things that offended him. He wanted to deal with Will as he had from the start but he was no where to be found when I called. Then at the last minute **** says things like he cant read and upsets my friend at that time to the point that he didnt want to deal with her and left me abandoned during m move. This was all because they said that we had to pay with *****. We origivally paid via card and a zelle payment is problematic due to budgeting. During the move process the movers were slow and messy. I explained what I wanted and they did the opposite and was concerned about charging me for bubble wrap and I didnt want that used. They used duck tape on my boxes for no reason besides being time consuming and annoying. They broke my sons TV, they broke my elliptical and they forgot to get my ladder which I had to go back out and pay someone to get it for me. I mentioned to grab the big things They were unorganized and **** was rude and just concerned about the zelle payment. I asked her politely if i could pay another way and she was willing to work with me until my friend made her upset. So at the last minute they are charging me more fees and I had to pay ******* and I should not have. They did an awful service and didnt putmy bed or my son bed or our dressers togehter right. To the point that we need new furniture now and it squeaks. I want people to not go for this bait and switch company. The relationship I had is now gone and this has been the worst experience ever! I am still trying to recoup from it

  Business Response

  Date: 09/24/2024

  We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process.
  
  Overall reading your claim we cant really underdtand what happened? 
  
  Here is what underdtood: 
  1. We charge you for a packing $50 for almost 3000sq feet house?
  
  2. 2 itemas get damage 
  Please file a claim: The customer was referred to our claims service provider CSI to file a proper claim as required by the law.  Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at *****************************
  
  3. It took the movers extra 1.5 hours to do a job. Not sure what is wrong is here. Your estimate was 6 hours but it tool 7.5 hours. 
  
  
  With all respect customer taking advantage of the company never try to reach us. 
  

   

  
  

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:
  

  I WAS TRYING TO MOVE AND i DID NOT HAVE ANY PROBLEMS WITH THE COMPANY UNTIL THE MOVE DATE AND I CONTACTED THEM SEVERAL TIMES AND NO ONE HELPED US! I CONTACT AND TEXTED WILL AND WAS TOLD HE WOULD CALL MY FRINED BACK AND HE DID NOT. ALLWE HAD WAS **** WHO WAS VERY RUDE AND MADE THE MOVE TAKE LONGER BECAUSE SHE WANTED TO CALL THE MOVERS AND CHARGE FOR EVERYTHING AND HAVE THEM PUT DUCT TAPE ON MY BOXES WHICH WAS NOT NECESSARY AT ALL. SHE WAS CONCERNED WITH CHARGING ME ADDITIONALLY THEN AT LAST MINUTE THEY SAY THEY ONLY TAKE ***** AND THAT WAS THE REAL PROBLEM! I DONT KNOW WHY IT TOOK THEM SO LONG EITHER IT WAS BECAUSE THEY WERE PUTTING DUCT TAPE ON MY BOXES!!!

   

  THE MOVERS WERE NOT ORGANIZED AND LEFT OUT BIG ITEMS THEN ALL OF A SUDDEN WE HAD TO JUST LEAVE BECAUSE OF THE TIMEFRAME.

   

  I CONTINUED TO TRY TO GET RESOLUTION WITH NO LUCK ON THE MOVE DATE AND I TOLD THEM THEY DAMAGED THINGS AND ONLY NOW WAS I GIVEN THE CLAIM NUMBER WHICH IM SURE IT WONT MATTER DUE TOT HE TIMING. THIS IS WHY YOU PUT THAT HERE! IW ILL HAVE TO REPLACE ALL MY FURNITURE AND IT WAS NIGHT TIME AND THEY KNEW THEY DIDNT PUT THE **** TOGETHER RIGHT FOR ME OR MY SON AND IM SURE IF I CALL THE CLAIM AND TRY TO DO THAT IT WILL BE DENIED. THIS COPNAY IS DECEPTIVE AND THEY WAIT TO DO THIS UNTIL THE LAST MINUTE

   

  THEY CAN PULL THE CALLS 

  
  

  Business Response

  Date: 09/24/2024

  You got everything in writting and we got initial and sign payment policy from you. 
  
  You also have in writting claim company information. I just pulled you profiled history. 
  Let me know if I canhelp you out somehow but again it seems you just try take the advantage. 
  You knew everything 
  
  

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response becI DO NOT SEE ANY NEW INFO AND I AM NOT TRYING TO TAKE ADVATAGE OF COMPANY. THEY TOOK ADVANTAGE OF ME ONT HE MOVE DATE BECASUE AT THAT POINT I HAD NO OTHER OPTIONS. I HAVE BEEN SO BUSY WITH WORKING AND EVERYTHING THAT THIS HAS TAKEN SOME TIME. I DID REACH OUT TO COMPANY SEVERAL TIMES ON MOVE DATE AND THEY DID NOT HELP AT ALL BECAUSE THEY WERE BEING STUBBORN AND KNEW I WAS BETWEEN A ROCK AND A HARD PLACE AND I HAD TO DO WHAT THEY WANTED OR THEY WOULD NOT UNPACK THE ****** WHICH IS WHAT **** ****. SHE ABUSED HER POWER AND MADE ME PAY VIA ZELLE WHICH IS CASH. THIS WAS EMBARRASSING BECAUSE MY LANDLORD WAS THERE SO I HAD TO COMPLY EVEN THOUGH IT MESSED ME UP FINANCIALLY. THEN LATER I FIND OUT THEY FORGOT THE LADDER WHICH MEANS I HAD TO PAY SOMEONE ELSE TO DOTHAT AND THEY BROKE SONS TV WHICH I CAUGHT BEFORE THEY LEFT. BUT THEY BROKE THE ELLPTICAL AND MESSED UP BOTH ME AND MY SONS BED TO THE POINT THE MATTRESS IS WARPED AND MY BED SQUEEKS AND IS NOT STABLE AND THEY KNEW THAT BUT UT WAS GETTING SO LATE THEY JUST LEFT. I DONT HAVE TIME TO TAKE ADVANTAGE OF COMPANIES BUT I WILL MAKE SURE PEOPLE KNOW ABOUT IT AND NOT USE THIS COMPANY ******* THEY ARE UNETHICAL AND **** SHOULD BE FIRED!!!

  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by ************ and harassed by A Moving Company over a dispute I filed. The company rendered moving services for me on 5/20/24 and it was not performed as contracted. I was charged 1700 and only disputed 400 for services not rendered and excessive charges. My quote was 1100. The two people who contacted me was a male and female. The man made several threats to me and they have my address due to the moving information. He stated that he was going to get me for making a dispute. I asked to speak to ****, the man who set up my moving contract and he didnt know who Will was. This company is a fraud. They did not complete the job. My kids unloaded the truck at my new location. They put holes in my wall, they took several breaks on the clock, and they charged for things that was not listed in the contract and threatened to drive off with my furniture if I didnt pay them. I made 3 payments to them. A deposit to MCC which was supposed to secure the move and 2 Zelles to A+ Moving.

  Business Response

  Date: 07/08/2024

  We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process. 
  
  So far we can't understand what customer wants from us? 
  Customer saying that that someone get me for what?

  Customer is saying "kids comple the move" why than customer hire a ********************** company? 
  If any damages or something we fully insured company. Customer never contact us from May 20th.
  Dont wanna be disrespectfull here but this claim is a joke but we 100% will provide all evidencas or whatever is require from us. 

  P.S Customer provide the screenshots but never mention that all of them beed disputed for no reason 

  Customer Answer

  Date: 07/08/2024

   
  I am rejecting this response because: everything I am saying is legitimate and the company is extremely unprofessional. I am a business owner and in business sometimes you will have chargebacks. As a professional business owner, you never call a customer and ask them why they presented a dispute or chargeback. The only thing you do is present your evidence and let the financial institution make the determining factor based on the evidence. The call I received today was not only unprofessional but very unethical and harassing. The reason my kids had to assist with the move is because from 9 AM until 3 PM when my kids were dismissed from school the movers still had not loaded the house that I was moving from. That was an entire school day. Had I known it was going to take that long, I would have had my high school boys move me because they were a lot stronger and a lot more efficient than the two men they sent out to move me. When I initiated this contract, I spoke to **** at the ***************** Till this day, I still have not been able to get in contact with ****. I have had a foreign woman and a foreign man contact me again, never have I spoken to **** again since my money was taken. I am not disputing the entire claim, just $400 in undisclosed additional fees, workers not completing the job, and damage. So many similar complaints have been made, too many for me to attach. We are all not lying about this company and their services or lack of. They are the common denominator. In addition the attached contract states there will be an extra charge for glass and packed items. All of my items were packed, no bubble wrap or boxes were used. They used clear wrap for 3 items and did not tell me until after that there was an up charge. Any additional fees should be disclosed prior to initiation if its not clearly defined with a price on the contract. 
  
  

  Business Response

  Date: 07/15/2024

  Customer did a chargeback on all paymnets never ever try to file a claim or call us. 
  We have all video and picture proffs that job been completed in full.

  No one related to the customer been involved to this move. 

  Customer Answer

  Date: 07/15/2024

   
  I am rejecting this response because: Attach your evidence. I had no problem attaching mines. Attach your videos of my move to the new location and evidence of me submitting a dispute on the entire claim.  
  
  

  Business Response

  Date: 07/22/2024

  We have all videos but unfortually we can't uploud on BBB.
  Please watch file on our ****** Drive: 

  1. Unloading 

  ***************************************************************************************;

  2 .Truck Empty
  ***************************************************************************************;
  
  On our opinion it's enough evidances that job been completed 100% 
  Also we more than happy to provide any additional evidances. 
  Plelase contact us at **************************************** 

  Customer Answer

  Date: 07/22/2024

   
  I am rejecting this response because: Are you really serious right now? All these videos show are a loaded truck and the empty truck. This doesnt address the issues of my kids unloading most of the truck. Do we have a video of the full unloading process? If you do, that would show my boys taking practically everything in the house. In addition this does no address my complaints about the additional charges that I disputed for. I was charged an additional $400 for things not listed in the contract and the charges were not disclosed to me beforehand. I should have been given an option before proceeding. Again I am not the only consumer complaining about this location and dealing with ****. They have bad Yelp reviews, FB reviews and some bad ****** reviews at this location. They are the common denominator not me. Their unprofessionalism showed the moment they called me personally on 3 way and questioned me about the dispute then proceeded to get into a shouting match with me about my decision to dispute part of the transaction. Im really tired of going back and forth. BBB please intervene and assist me in getting this resolved. 
  
  

  Business Response

  Date: 07/29/2024

  It's imposible to record all moving process. it took hours, We are not making a movie. We are the movers.  We provide main moments to show that customer just dont wanna to pay the bill. 

  After we provide to the merchant all evidance  and won all chargebacks customer make her own decision try to get paid money throw the BBB. 

  It's simple like that 
  

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my move with A Plus Moving months in advance with Will. I signed the contract and paid my deposit of $657.30 on 5/10/24. The initial conversation we had concerned moving directly from my current home to my new home. However, after my initial contract fell through, I had to change the move to storage & then move to the new home at a later date. **** was aware of this change & advised it will be an extra $500 for the indirect move. He also advised they had 1 month of storage for free, which worked for me because I would only need it in storage 1 week. The day before the scheduled move on 6/11/24, I received an email from **** stating my move had been canceled with no explanation. When I tried to call him, he had blocked my number. Then I called the main office and the receptionist advised the move was canceled because I was quoted the incorrect price. At no time had anyone contacted me to advise of this or have a conversation to explain why my move was abruptly canceled the day before. This was unprofessional to say the least but also caused me undue stress during a very stressful time already. I also requested to speak to management and have been unable to do so. The receptionist advised they would refund me today for my deposit and I have not received my money or a call back.

  Business Response

  Date: 06/15/2024

  Hello, sorry for the inconviniance. Your move been canceled because of you changing agreement from your end. 
  Deposit been refunded and you should have it your account in the next 2-3 days. 

  Thank you 

  Customer Answer

  Date: 06/15/2024

   
  I am rejecting this response because:
  The business is lying. I was requoted & provided a new estimate before paying a deposit. The company has been extremely unresponsive & has been screening my calls. I also went to the address listed for them and the building was vacant. The tenants next door advised they were evicted due to nonpayment. This business is a scam & needs to be shut down. They have tons of complaints & was even mentioned in a WSOC news story regarding doing bait & switches, holding peoples items hostage for more money, and doubling & tripling what was initially quoted. 

  Business Response

  Date: 06/15/2024

  Deposit been refunded and like I mention before money should be on the account back in couple days. Unfortunally we can't control that. 
  Please let us know if you need any other help 

  Customer Answer

  Date: 06/15/2024

   
  I am rejecting this response because:
  Once Im refunded and made whole I will accept. Until then this complaint will remain open.