Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very detailed word document describing exactly what occurred during our moving process. I have details from as far back as our walk-through to the end of the move. There were problems along the way, but my biggest complaint is that I feel I was scammed. Quoted just under $10000 yet were charged over $16,000. This company was unprofessional, to say the least. Not only do I feel that the exponential increase of cost is outrageous, but their conduct was completely unacceptable. We removed a substantial number of items before they arrived to begin our move, yet costs only rose. Originally did not have a truck large enough to the very first day, and never explained they would be starting a new move once they departed our driveway. They told us they were returning in the morning to retrieve the rest of our items, yet charged us for a new move with additional fees that should never have been involved. They refused to take some items, even though they knew they were to be included in the move. They did so by stating that was not part of the items to be moved on day number two. There should have never been a day number two. They arrived at our destination, on March 20, however, they did not bring all of the items and complete our move until March 28. In fact, we had to sleep on our mattress on the floor because they could not find our bedroom hardware until that time. They did things such as charged us a separate fee for our bedroom hardware, despite the fact we were charged to move our bed. So many Issues that arose during this move. Again, I have a very detailed word document which encompasses my litany of complaints. I am requesting a substantial return of money paid, based on all of the problems we encountered. I have videos and pictures of the price gouging and various damages to my items, they threatened to hold hostage my belongings to force our agreement with heavily inflated prices. We have not filed a lawsuit yet, but strongly considering!

  Business Response

  Date: 05/01/2024

  
   It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of around ************************************************************************************ one truck. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly.
  The customer added more pieces around 200 to 600 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
  

  Per our Estimate and Bill of Lading governing this move,  the standard delivery schedule is  30  business days to deliver after the First Available Delivery day,  however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment.

  For assistance with filing claims you may contact CSI directly at ************ or online at ****************** and get paid for any damages!

   

  
  
  
  

  
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $2,254 for a move and when the drivers arrived they made a new quote of $4,000. The company said I had more items than what I reported, and I did have some small boxes/items. Included in the quote was also my washer/dryer, which didn't even need to be moved, as I sold them. They also told me that my items were to be in storage until the actual move date, which was supposed to be January 6, ****. The administrative assistant (****) got very upset with me, telling me that I could not cancel the move and that they would not refund my deposit. One of the employees kept calling me and trying to negotiate a smaller price. They also told me to get rid of the excess items that I had or to let them load the truck and then I could see what was extra. (******, this would have been a tragic mistake on my part!) They informed me that their drivers had come out from ************** to complete my move. The drivers smelled like smoke and were not dressed to perform moving of any type. They also informed me that my items were to be stored in **************. That is why I asked them why they were picking my items up on January 2, ****. I told **** that I wanted a refund of my deposit and was told no. I told her that I would be disputing the amount on my credit card. I feel that these movers used a bait-and-switch tactic, and were dishonest and deceptive right from the beginning. They never had any intention of moving me for the amount they quoted. It appears that this company is not a moving company, but a consultant/estimator. It was even brought to my attention that the movers had their logo on the truck when what they had was a magnetic sign/logo that could be easily removed. I am now being inundated with an email bill from them every day for $1,000, stating that this is a cancellation fee.

  Business Response

  Date: 02/07/2024

  Customer *************************** ********** schedule her move with A Plus Moving  from *********, ** ***** to ************, ** ***** on January 2nd. 
  Movers showed up on the scheduled date and time to provide moving services.
  Unfortunally customer provide innacurate inventory to her sales maanger. Insted of having 32 items it was over 150 items. 
  By the fedural regulation if any descrpency beteween binding estimate and actual list of requested services we supposed to provide "Revise Written Estimate". What we did...
  ******** refuse to proceed and like the result cancel the move. 
  Unfortuanny increasing list of items almost 5 times we cant honor the price. Moving 32 and alsmost 150 items it's huge **********. We offer to the customer almost make it even and keep the price as low as possible but the customer wants go only with the estiamted price which is impossible because list of items almost 5 times more that been provided on the day or reservation.  

  
  
  

   

  Customer Answer

  Date: 02/08/2024

   
  I am rejecting this response because: the company is outright lying! I did not have over 150 items that were being moved, this is absurd! They are trying to justify the fact that are using bait-and-switch tactics. I attached the pictures of what was extra in my original complaint to the BBB. And once again they are not taking into account the fact that I did not have a washer and dryer, but it was still on the bill of lading. I still believe that this company is not legitimate and definitely not truthful. 

  In addition, I moved out of a one-bedroom apartment at 730 square feet. It would have been impossible for me to have over 150 items. And my items did not even fit into a 16 foot truck. 

   

  
  

  Business Response

  Date: 02/15/2024

  We are not referring on the size of the apt. We are saying that you have way more items than been mentioned and signed before you pay your deposit and scheduled the move.
  In the same time we offer you so many options but unfortuanlly we can't do this job with such a big discrepancy. 

  Customer Answer

  Date: 02/16/2024

   
  I am rejecting this response because: Once again, they are lying. This company had no intention of honoring their original quote. I did NOT have an enormous amount of additional items. I can provide pictures of the additional items if necessary!
  
  

  Business Response

  Date: 02/16/2024

  I am rejecting this response because: Once again, they are lying. This company had no intention of honoring their original quote. I did NOT have an enormous amount of additional items. I can provide pictures of the additional items if necessary!

   

  If the csutomer saying that she has a pictures of the additional items. That it means that she got additional items. 
  So the customer been dishones from the beginning and try to take the advantage of the company. 

  We offer 3 options: 

  CHANGES TO THE ESTIMATE
  If customers DO NOT accept the new charges they have the following 3 options: Cancel the move the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. Keep Original Estimate customers can decide to only ship the original items list (or the equivalent weight/space) and utilize the services originally ordered for no additional charge. Accept the Revised Estimate customers can accept the newly revised estimate listing the additional items and services now requested and complete the move.
  
  

  Customer Answer

  Date: 02/16/2024

   
  I am rejecting this response because: I'm done going back and forth with this business. Of course I took pictures. I took pictures so that I could prove how ridiculous this business tactic is that they use, and how dishonest they are. I'm not sure where this so-called negotiation is now, but it appears that neither one of us can come to an agreement. Hopefully the bad reviews that have been left by everyone and this bad review will help the ****** FTC, and the Attorney General move forward with an investigation(s) into their business practices!
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stated one charge and then gave me a whole new up charge. They left some of my stuff the worker was rude and didn't want to listen. I called the company and the calls keep going to voice mail. They have my stuff and they left stuff that I have to find away to get to my destination

  Business Response

  Date: 10/06/2023

  Please see business response and documents attached.

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A-Plus Moving completed an estimate with me on 25Oct2022. We agreed to a pickup date of 16 Nov in ***********, ** for a few items my husband inherited due to the passing of his grandmother. Both my husband and I are *********** military with three small children. Due to this, it was significantly easier for us, logistically, to hire a moving company to pack/deliver/unload the items from ***********, ** to ******, **. They quoted ** $ ********, including a 10% military discount, which we were grateful for. However, yesterday, 16Nov, when they loaded up our items they changed the estimate and charged us DOUBLE of the original costs. The sales representative explained to me multiple times that the things we provided for inventory were well under the minimum cubic feet so as long as we didn't go over the 400 CFT our rate WOULD NOT change. When we received the final bill it was increased to $4212.20. The additional charges were due to a 200CFT increase (items were designated as not stackable which caused the increase). Additionally, we were charged an $800 bulky article, a long carry, and an extra labor charge. Additionally, the contract that I signed stated: "This document is an estimate only and not a contract; it is only binding for the specific services and items listed herewith; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed." *********** DID NOT provide an updated estimate to me prior to the services being performed. Our family friend was present at the house to open it and they had her sign even though we didn't give verbal or written authorization for that and she did not have a ***** of ******** to sign on our behalf. I want the deposit of $513 returned. Furthermore, I refuse to pay them any additional money based on their lies, manipulation, and false representation of services/business practices. I'm disgusted.

  Business Response

  Date: 10/10/2023

  Please see attached Business Response. 

  Customer Answer

  Date: 10/10/2023

   
  I am rejecting this response because: they delivered all goods broken or missing. We have an ongoing law suit against this company for their extortion practices and maintain that their claim process is as corrupt as they are.
  
  

  Business Response

  Date: 10/11/2023

  BASIC 0.60$ LIABILITY
  We offer customers the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the Full Value Protection option. If the customer would have contacted the office at time of pickup or even during the time between the pickup and the delivery which took 7 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keeping the move costs lower. Since the customer chose the basic coverage plan of $0.60 per lb. per article, it is our legal liability to compensate them based on the weight of their items rather than the value of them.

   

  FILLING A CLAIM 
  The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************