Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 11 locations, listed below.

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  Take 5 Oil Change

  429 S Sharon Amity Rd Ste D Charlotte, NC 28211-2855

• 

  Take 5 Oil Change

  3901 E Franklin Blvd Gastonia, NC 28056-8203

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  Take 5 Oil Change

  8716 S Tryon St Charlotte, NC 28273

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  Take 5 Oil Change

  4800 NC Highway 49 S Harrisburg, NC 28075-8463

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  Take 5 Oil Change

  3700 Wilkinson Blvd Charlotte, NC 28208-5541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2008 GMC Yukon XL **** ******* miles and I requested a high mileage 5w30 including filter changes. They changed the oil for me and I paid $106.97 on July 07, 2023 at 5 in the evening. I left like I trusted them. So far, I've been driving total ***** miles until my Yukon isn't responding properly. My uncle mentioned that my engine don't sound nice anymore. He checked my engine to check so he checked the oil level and found there's burn dry. He told me to go get some from Autozone so I did purchased 5w30 Valvoline high mileage (that's the same one other shop puts in my oil before ********** #****.) but my engine was already no good and not cranking. I reached out Take 5 Oil #**** and spoke with Manager about it 9/4/2023 and the manager checked into receipt and admitted *****(Service Writer/Hood/Safety) and ***** (Pit) made a huge mistake and put DURAMAX into my engine. I towed it to Parks Chervolet immediately when Take 5 Oil told me they puts wrong oil in my engine. My Yukon is now *******, not due until *******. As Today 9/5/2023 Parks Chervolet told me DURAMAX is a diesel oil. Putting wrong oil can damage the engine after driving it. I drove my Yukon like its taken care of but really it wasn't! ***** Chevrolet said it's either $10,452.51 or $10,005.89 to repair my engine so I'll be able to drive my Yukon again for myself and my 7 children. I attached everything for you to see it yourself. I'd appreciate if they pay for my repair and it is not nice of them playing with disability people like me as a deaf person just because I cannot hear my engine or whatever going on with my Yukon like I trusted them with my Yukon. I worked hard to take care of Yukon for my children and their daily transportations. For our understandings, Take 5 Oil said that standard oil would not have caused this issue. truthfully, Yes it caused by this issue because they put "wrong oil" into my engine and I drove it like that. YES, ********** hurt a gasoline engine and damage engine. big difference! Gasoline engine ***** very hot around 4500-6000 degree. Diesel burn much cooler around **** degree.

  Business Response

  Date: 09/06/2023

  The service performed on 07/07/2023 consisted of 6 quarts of Duramax Synthetic Blend 5w-30 with high mileage additive with a new oil filter:part #x2222.  *********** is owned and distributed by Reladyne, one of the nations largest oil distributors.  *********** by Reladyne is not to be confused with GM diesel pickup trucks with Duramax diesel engines.  We do not carry Duramax diesel oil at this location;we only have Shell ******* Diesel Oil.
  
  As stated above, the vehicle was serviced and refilled with the correct viscosity of oil, 5w-30.  Our warranty on our parts and service extends for 1 month and ***** miles from the date of service.  We were notified of the claim on 09/02/2023, almost 2 months and **** miles after the service.  As soon as we were notified, I recommended that the vehicle be taken to a dealership or full-service mechanic for a diagnostic report.  See attached documents, and take note of the service history; only 2 services at our location with a gap of ***** miles.
  
  
  Upon our inspection of the vehicle on 09/06/2023, the oil level was overfilled by what appeared to be at least 2 quarts; this could only have been caused by someone adding oil to the vehicle.  The customer stated in their complaint that they added oil to the vehicle.  ******* leaks noted by Parks Chevrolet are accurate. The vehicle was not started during this inspection so as not to exacerbate any engine damage.
  
  Lastly, Ive attached all emails with the customer about this issue, where the claim has been denied.  It seems there have been multiple people telling the customer that we put the wrong oil in the vehicle, which could not be farther from the truth.  There was work done on the vehicle before we approved any work, as stipulated in our warranty on the back of every invoice, Take 5 must approve first.  Again, once notified, I recommended to the customer that she take the vehicle in for diagnosis.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had our vehicle serviced at take five in ********. Soon after we had our vehicle serviced we noticed the oil light was flashing and another indicator was also flashing that was saying not to go past **** RPMs or wrist potential engine failure. We returned immediately to take five and the technicians told us that they were unfamiliar as to why the vehicle was doing this and likely it could be the change of oil causing the problem.. again we left and the vehicle started doing it again so we called to have take five notate this. We also called the Audi dealership and they told us this vehicle was not safe to drive and to bring it in as soon as we could. We bought the vehicle and left it overnight Sunday for servicing on Monday. Earlier this morning the dealer ship called and sent us a video as well explaining that the oil filter was installed and properly and that was the reason why we were having these problems. I called take 5 and spoke with several people but none of them seem to be empathetic to our situation. We had just spent $170 would take five and $230 with Audi and just want to be compensated for what we had to spend. I even called corporate and was told that this was a privately owned location and that we would hear from the owner. I was not provided with the owner name nor phone number/I am not feeling very confident in this business at this point and would like an apology and like to be reimbursed for the additional expense

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday June 25th. I went to the ********** ** Take 5 location and had my oil changed. I paid $79. I left and went to the store and heard the skid plate dragging. I drove back to take 5 and the workers told me that they didnt have the bolts and could only zip tie. First off I had the bolts attached when I arrived to have my oil changed. I drove to work Monday and on my way home on I-485 the plate came loose and I almost wrecked trying to get off the highway. I got to the side of the road and called the ********** location and spoke with the manager who was extremely apologetic and offered to replace the plate once the new one arrives. He had 2 employees come to me from a different location to remove my skid plate. I sat on the side of the road for almost 2 hours. I could have wrecked. Your employees let me leave knowing the did not bolt my skid plate back. I want my money back and my skid plate replaced.

  Business Response

  Date: 07/14/2023

  The skid plate has already been replaced, I took care of that yesterday and I'm awaiting a response from the customer on a refund

   *****************
  Store Manager

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in to be service with an oil change only and after the technician whose name is ***** told me that he would recommend a coolant flush and feel and the truck will be fine for the next few years so I decided to agree to the service also an oil change two days later I noticed that the driver side floor was wet with a substance and it looked like it's brown in color and had a white powdery base so I called Take Five and they told me to bring the truck back so I did when the service was performed it did not rain for 3 days and the floor was wet prior to the Rain so I don't know what happened during the service take five instructed me to let them take the vehicle to a repair shop just to be diagnosed it's one that they work with all of the time mobile magic auto repair in ********* ************** after I got a phone call when the mechanic looked at the truck I was told that it was a leak in the windshield and they don't know why it's on the driver side and what the substance is so I called take five and they told me the manager that was there has transferred and now I cannot drive the vehicle because it is wet on the driver's side continuously it doesn't even dry up I need someone to correct this issue who works with Take 5 Oil Change and make this repair right I think that is bad business practice because they decided that they were not going to take the blame for what occurred for the service that caused the issue with the floor I need someone to take responsibility and make this consumer issue right.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 28 (per receipt) I had an oil change done by the above company on my 95 **** f350.The next day I found a oil puddle under my *********** kept smelling oil, so I checked the oil level and found it low. I also found the oil cap not installed but on the battery. I topped off the oil with 5 quarts and reinstalled the oil can.The next day I continued to find oil under my truck, so I went under it and found the oil filter so loose it was woobly, covered in oil, with oil dripping off it and the filter almost coming off.I tightened the filter and again topped off the oil with 5 quarts.I contacted **************** multiple times, which is an answering and never received a call back.I called the store and was told the manager was on vacation for the remainder of the week and that he would call me upon returning to work.I never received a call back so I called the store again. Spoke to the manager and was told to come in and he would credit our card back. I told him I was out of town and it would be approx. a month before I returned.I returned to the store on 11/27 to get another oil change and the refund the staff on duty called the manager and he denied any knowledge of our prior conversation or issue. They told me to call corp. I called corp again three times, left three messages and have again received no reply from Take 5 or should be known as Take your money and run