Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 11 locations, listed below.

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  Take 5 Oil Change

  429 S Sharon Amity Rd Ste D Charlotte, NC 28211-2855

• 

  Take 5 Oil Change

  3901 E Franklin Blvd Gastonia, NC 28056-8203

• 

  Take 5 Oil Change

  8716 S Tryon St Charlotte, NC 28273

• 

  Take 5 Oil Change

  4800 NC Highway 49 S Harrisburg, NC 28075-8463

• 

  Take 5 Oil Change

  3700 Wilkinson Blvd Charlotte, NC 28208-5541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/01/2024 I went to *********************************************** to receive and oil change well im sitting in my car and it's taking long then normal ( take 5).I then was approached by (******* ****) at my car window where I was sitting he approached me saying that they needed to do a cooling flush I stated back to him that I only came for oil change nd that I don't have funds for cooling flush and the moment he stated it's free I ask why he stated my new training employee has putting oil in your cooling system I then got out my car to take a look at what had been done I was upset insisting but kept my cool I made them flush 2,3 times because they whrer only gone do it once i was trying to help them out at the end the younger mangers didnt wont to give me a receive i went back for top off heres where it gets to me file a compliment a manager from another store tells me I need a cooling flush the other coworkers yells to him no no she's the car the new training employee put oil in I ask why would he say need a cooling flush nd he then broke it down i then told him that's how my car been given me problems since then this all happened

  Business Response

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention, again. We understand your frustration regarding the experience you had at our shop on August 1, 2024. Our goal is to always provide top-quality service, and we regret that this situation has caused you any inconvenience.
  
  
  After reviewing the details of your visit, we can confirm that there was an error by a new trainee employee. However, this mistake was immediately addressed by our manager, *******, who performed a complimentary coolant flush to resolve the issue. Following the initial flush, additional flushes were performed per your request to ensure any residual oil was cleared from the coolant reservoir.
  
  
  Upon inspection of your vehicle afterward, our team found no further issues, and the car was returned to you in good running condition. Please keep in mind that your 2000 Mercury Grand ******* is a 24-year-old vehicle, and various factors could contribute to its current performance. We do not believe that the oil incident is the cause of the ongoing issues, as we took appropriate steps to correct the mistake on the day of service.
  
  
  If you continue to experience problems with your vehicle, we encourage you to have it inspected by a qualified mechanic to identify any other potential causes. However, based on our inspection and the resolution provided, we must respectfully disagree with your claim that our service has caused any lasting damage to your vehicle.
  
  
  We hope this clarifies our position on the matter. 

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:
  It's my 24 year old car had this happen to you it wouldn't be sweeping under a rug yes you guys flushed but be realistic once you put oil in anything it doesn't come out had this not happen I wouldn't be in this situation you also told be when I you guys would get my 24 year old car towed nd look at nd fixed per take 5 once I spoken with you before reaching out to Bbb then you went gost...nd I came back to get a top off as I stated nd your employee stated I needed a flush after your mess up flushed was done oil stains on concrete doesn't come out so telling me oil in my cooling is out because you guys did a flush we have to come to a reasonable agreement or I will not let it go thank you 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/01/2024 I went to get a oil change as I'm sitting there waiting it's taking longer then normal I was then told by the manager ******* (hood) that a new training employee has putting oil in my cooling ******* then informed that I will receive a free cooling flush I have a 2000 mercury grand ******* I wasn't too happy they only flush it once I then got out my car and informed them to flush two more times since then my car has not been running well and I have contacted 3700 ********* blvd take 5 before taking matters in this direction ***** bucks has ruined my nice well kept car

  Business Response

  Date: 09/11/2024

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the experience you had at our shop on August 1, 2024. Our goal is to always provide top-quality service, and we regret that this situation has caused you any inconvenience.
  
  After reviewing the details of your visit, we can confirm that there was an error by a new trainee employee. However, this mistake was immediately addressed by our manager, *******, who performed a complimentary coolant flush to resolve the issue. Following the initial flush, additional flushes were performed per your request to ensure any residual oil was cleared from the coolant reservoir. 
  
  Upon inspection of your vehicle afterward, our team found no further issues, and the car was returned to you in good running condition. Please keep in mind that your 2000 Mercury Grand ******* is a 24-year-old vehicle, and various factors could contribute to its current performance. We do not believe that the oil incident is the cause of the ongoing issues, as we took appropriate steps to correct the mistake on the day of service.
  
  If you continue to experience problems with your vehicle, we encourage you to have it inspected by a qualified mechanic to identify any other potential causes. However, based on our inspection and the resolution provided, we must respectfully disagree with your claim that our service has caused any lasting damage to your vehicle.
  
  We hope this clarifies our position on the matter.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1 got oil change at Take 5 Oil Change #**** Drove to Ballantyne for meeting that afternoon Leaving meeting, low oil pressure alert came on Pulled over at auto zone on highway 51 *********** cap & smoke came out Checked dip stick & it was dry Bought 5 quarts of oil & put it all in ****** came out at that point, light went off, so I drove it home When at home, oil all over the undercarriage & rear of truck (I thought it was from before)Go inside, come out about 1 hour later & oil all over driveway 5/2 Called take 5, they towed to their shop Called me back & said a gasket failed & oil was pushed out through the oil filter due to gasket failure I pick up the truck & check engine light is on within mile I return truck & tell them to take it to Jeep for evaluation *************************, the crank shaft shows damage/scarring. Theres likely further damagethey will not know until crank shaft is replaced (on back order with no **** *** either have issues with the truck or I dont.Jeep recommends new motor, which is on back order with no eta.I tell all parties that my asset has been damaged & there will always be a ******************* on the car fax report.I need to be paid the value of the truck (including tax, dealer fees, etc) so that I can buy an equal truck & get it off the lot.*** is the store manager & will not give me ****** telephone number (***** is the district manager I believe & is now dealing with the situation).***** called me from a no caller id number. He was supposed to text me his email address after we spoke. He never did.I texted ***. He will not give me ****** number, but he gave me his email address.I have emailed ***** on 5/7, 5/9, 5/14, 5/15 & 5/16 & he has never responded.********************* says it is $3,000 for a new ******************* (they cannot guarantee that this will fix it) or $13,000 for a new motor that they can warrant for 3 years.

  Business Response

  Date: 10/15/2024

  Hello, 

  This shop that you visited at ************************************ is a Franchise owned location. This means that it is privately owned. I have asked that the BBB send your complaint over to that shop so they can come to resolution with you on this issue. 

  Thank you, 

  Business Response

  Date: 10/30/2024

  Thank you for allowing us the opportunity to address this matter. Our team at Take 5 Oil Change values transparency and works diligently to ensure customer satisfaction.
  
  In response to your concerns, we requested to take your vehicle to an independent facility for a second opinion. However, as noted, you declined this request. Without this essential step, we cannot proceed further, as a third-party assessment would open up options for us to address the matter thoroughly and fairly.
  
  Thank you for your time and understanding,

  ******* *********

  
  

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because:
  I am glad to take the truck to another shop to get an opinion (I already have...see attached).  *** (the manager for Take 5) took it to the shop he wanted to go to (******** Jeep).  They are reputable, but I got a 2nd opinion anyway to try to get the help I deserve for the issue.  This should confirm that a new motor is necessary to resolve this issue.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle hood was damaged during a Take 5 oil change. The hood prop was left in place while the worker attempted to close the hood. It resulted in a bent hood. A damage claim was filled out at Take 5 oil change on 01/28/24. I was instructed to go to Custom Auto body shop for an estimate of the repair. The repair estimate was approved by manager **** in an email from address ********************* The vehicle was repaired on March 4-5 2024. Manager **** attempted to pay for the repair by company credit card everyday from March 5-11th. Their card was declined and my vehicle was held captive at the auto body shop for a week. On March 11th, I paid to have my vehicle returned from the autobody shop due to the need for it and the frustration at Take 5. On march 11th I contacted District Manager **** ************************* and spoke to *********************. I gave ***** a routing number for an electronic reimbursement for the $1535.35 repair bill. I was promised an electronic deposit which has not been received. They are now refusing to take all calls and not responding to emails. I have my initial documentation from Take 5 on Jan. 28th. I have record of the auto body estimate and pictures of the damage. I have email record of Take 5 approving the auto body estimate. I have records of my payment to remove the vechicle. I also have record of take 5 paying for a rental car for 3 days during the time period where my vehicle was being held at the auto body shop.

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:

  I have received my payment for the car repairs. Please let me know what I need to do to close this case.

  Thanks,

  *********************
  

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/27/2024 ************************************************************** /Take 5 damaged my oil pan, They had 4 trainees working on my vehicle, I was the only customer at the time and the visit was taking longer than usual, The guy that checked me in assured me that there was no problem, They just had someone down there that didnt know what he was doing but now they have someone down there that knew what he was doing. Next thing I know the manager is telling me I need a mechanic to replace my oil pan, I explained to the guy I just replaced the oil pan a year and a half ago with a new one and that they had damaged my oil pan , from that moment on he was no longer helpful and started lying, He wouldnt give me the District Manager contact info , said he could only give me corporate # the number he gave me was in ****** , I had him print out my history report , my last visit to them was not on there, I told him about the discrepancy, He said his history report was accurate, so I proceed to show him the sticker. I just pulled off of the window, which was dated 8/29/2023, He told me in a ***** tone to get out his shop, I In return had a few choice words for him and will be filing a civil suit if need be, I also have reach out to their customer service only to get a voicemail. Take 5 needs to do better!!! 4 trainees should not be working on a car together!!! As you will see below on documentation the 8/29/2023 visit is not listed and techs listed as trainees

  Business Response

  Date: 02/27/2024

  WHILE PERFORMING THIS SERVICE WE HAD HISTORY OF OIL SERVICE PERFORMED LAST ON 05/31/2023, WE ALSO FOUND AT THIS TIME OF SERVICE THAT THE OIL FILTER THAT WAS INSTALLED WAS NOT A TAKE 5 OIL FILTER. WE FOUND SUSPISION THAT THE PREVIOUS OIL CHANGE SERVICE WAS PERFORMED BY ANOTHER OIL CHANGE COMPANY. WE ALSO FOUND AT THIS TIME OF SERVICE THAT THE OIL DRAIN PLUG WAS OVERTIGHTENED BY THE PREVIOUS COMPANY THAT PERFORMED THE OIL SERVICE.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had oil change completed at Take 5, ******** location on 12/31/23. Cost-$96.28. After completion of oil change the tech informed me of issue with threads in oil pan. The tech was able to "patch it" and instructed me to come back during the week to follow up with the store manager and stated there were no notes documented in their system from my previous visit that indicated any issues. From that time on my car was leaking a significant amount of oil, however, had not leaked oil prior to my visit on 12/31/23. Per receipt, it is noted that "oil pan threads falling out on arrival." The only place that had changed my oil on previous occasions was also the Take 5, ******** location. I returned to Take 5 on 1/2/24 to speak with the manager and was told they could not repair and would not assist in covering the cost associated with a repair. I had to have the oil pan replaced, costing me $972. I have attempted to reach the corporate office online and via phone in attempts to resolve issue and have not received any response.

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for an oil change, air filter replacement. When changing the air filter the establishment pushed down to hard to on the air filter cover and broke the intake pipe that attaches to the engine turbo , per **** Which resulted in **** worth of damage. They are no longer trying to answer the phone or dont me back and i now do not have a car that i can drive.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4/2023 I had an oil change service performed by Take 5 (#****) ******** **. Long story short they drained my transmission fluid and doubled up the oil. I am retired and do not my 2018 ****** Tundra truck that much; I bought the truck new. At approx. 300 miles after oil change and 18 days later the check engine light came on (Sunday 10/22/2023). I had noticed a warning the day before, the transmission shifted roughly and made a loud noise. Prior I also noticed the engine revved more than normal at low speeds before shifting to a higher gear. So when the check engine light came on, I became very concerned. I went straight back my cabin; this was a Sunday. On Monday morning 10/23 I took the truck to the (closest) ******* ********* dealer. They said the check engine light was a Torque Converter issue. The dealer documented that oil dipstick showed double the oil and that the transmission pan had less that a quart of fluid. They took pictures of their findings. They told me, they believe at the 10/4 Take 5 service the transmission fluid was incorrectly drained during the service. They had seen this before. The said first thing to do was to correct the oil and transmission fluid levels. I agreed and they performed the recommended service. After 200 miles the transmission seems ok, but who knows? After returning home, I went to the Take 5 location on 10/26, The manager basically said they did not do anything wrong and I should of contacted them immediately and refused to take ownership of the issue. At they time I did not know the exact nature of the issue. I had my thoughts but was ~200 miles away from ********, so I believe I did the correct thing and took the truck to the closest dealer. I requested a refund of the oil service done incorrectly ($127.28) and a refund of the dealer expense to fix the direct issues ($336.63).

  Business Response

  Date: 10/27/2023

  My first question is how can any vehicle run without transmission fluid? The customer drove over 300 miles with no transmission fluid. that is the first problem I have. After research had been completed for this vehicle. Our findings were that the vehicle would not be able to move due to the lack of fluid. 2nd is that we did not know about the issue until several days later. I believe it was around 22 days. Our warranty states that if there is any kind of issue, the customer is to contact the shop that performed the service and correct any and all issues due to the services performed.If the customer takes their vehicle to a shop before contacting us, that voids our warranty. We have had customers try to have their vehicles repaired for issues that they have had before we serviced their vehicles. I have spoken with this customer. He seems like a nice guy. But our policies are in place for a reason. And it helps us with fraudulent claims, I am not saying that is what is happening here. A vehicle can not run for 22 days and 300 miles without transmission fluid. This is a fact! I have spoken with all parties involved with this vehicle. I have received the same answer from all at different times. The vehicle was done correctly. 

  Customer Answer

  Date: 10/27/2023

   
  I am rejecting this response because: 1) The transmission fluid capacity is **** quarts w/ towing package. The transmission pan holds four quarts that was the amount drained and replaced by the ****** dealer - see the invoice attached to original complaint. Thus eight (8) quarts remained in the system. 2) I did not know the reason for the check engine light and did not know it was your fault until after ****** checked out the truck. 3) ****** said they have seen this same issue before with no permanent damage. Not sure who your experts are? 3) I do not drive that much being retired and it took 300 miles for the check engine light to come on. 4) I was out of town and did not want to risk damage to the truck. Your busy does not do transmission service, you could not of fixed that issue. I believe I did the right thing and had the truck serviced asap. 
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2008 GMC Yukon XL **** ******* miles and I requested a high mileage 5w30 including filter changes. They changed the oil for me and I paid $106.97 on July 07, 2023 at 5 in the evening. I left like I trusted them. So far, I've been driving total ***** miles until my Yukon isn't responding properly. My uncle mentioned that my engine don't sound nice anymore. He checked my engine to check so he checked the oil level and found there's burn dry. He told me to go get some from Autozone so I did purchased 5w30 Valvoline high mileage (that's the same one other shop puts in my oil before ********** #****.) but my engine was already no good and not cranking. I reached out Take 5 Oil #**** and spoke with Manager about it 9/4/2023 and the manager checked into receipt and admitted *****(Service Writer/Hood/Safety) and ***** (Pit) made a huge mistake and put DURAMAX into my engine. I towed it to Parks Chervolet immediately when Take 5 Oil told me they puts wrong oil in my engine. My Yukon is now *******, not due until *******. As Today 9/5/2023 Parks Chervolet told me DURAMAX is a diesel oil. Putting wrong oil can damage the engine after driving it. I drove my Yukon like its taken care of but really it wasn't! ***** Chevrolet said it's either $10,452.51 or $10,005.89 to repair my engine so I'll be able to drive my Yukon again for myself and my 7 children. I attached everything for you to see it yourself. I'd appreciate if they pay for my repair and it is not nice of them playing with disability people like me as a deaf person just because I cannot hear my engine or whatever going on with my Yukon like I trusted them with my Yukon. I worked hard to take care of Yukon for my children and their daily transportations. For our understandings, Take 5 Oil said that standard oil would not have caused this issue. truthfully, Yes it caused by this issue because they put "wrong oil" into my engine and I drove it like that. YES, ********** hurt a gasoline engine and damage engine. big difference! Gasoline engine ***** very hot around 4500-6000 degree. Diesel burn much cooler around **** degree.

  Business Response

  Date: 09/06/2023

  The service performed on 07/07/2023 consisted of 6 quarts of Duramax Synthetic Blend 5w-30 with high mileage additive with a new oil filter:part #x2222.  *********** is owned and distributed by Reladyne, one of the nations largest oil distributors.  *********** by Reladyne is not to be confused with GM diesel pickup trucks with Duramax diesel engines.  We do not carry Duramax diesel oil at this location;we only have Shell ******* Diesel Oil.
  
  As stated above, the vehicle was serviced and refilled with the correct viscosity of oil, 5w-30.  Our warranty on our parts and service extends for 1 month and ***** miles from the date of service.  We were notified of the claim on 09/02/2023, almost 2 months and **** miles after the service.  As soon as we were notified, I recommended that the vehicle be taken to a dealership or full-service mechanic for a diagnostic report.  See attached documents, and take note of the service history; only 2 services at our location with a gap of ***** miles.
  
  
  Upon our inspection of the vehicle on 09/06/2023, the oil level was overfilled by what appeared to be at least 2 quarts; this could only have been caused by someone adding oil to the vehicle.  The customer stated in their complaint that they added oil to the vehicle.  ******* leaks noted by Parks Chevrolet are accurate. The vehicle was not started during this inspection so as not to exacerbate any engine damage.
  
  Lastly, Ive attached all emails with the customer about this issue, where the claim has been denied.  It seems there have been multiple people telling the customer that we put the wrong oil in the vehicle, which could not be farther from the truth.  There was work done on the vehicle before we approved any work, as stipulated in our warranty on the back of every invoice, Take 5 must approve first.  Again, once notified, I recommended to the customer that she take the vehicle in for diagnosis.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had our vehicle serviced at take five in ********. Soon after we had our vehicle serviced we noticed the oil light was flashing and another indicator was also flashing that was saying not to go past **** RPMs or wrist potential engine failure. We returned immediately to take five and the technicians told us that they were unfamiliar as to why the vehicle was doing this and likely it could be the change of oil causing the problem.. again we left and the vehicle started doing it again so we called to have take five notate this. We also called the Audi dealership and they told us this vehicle was not safe to drive and to bring it in as soon as we could. We bought the vehicle and left it overnight Sunday for servicing on Monday. Earlier this morning the dealer ship called and sent us a video as well explaining that the oil filter was installed and properly and that was the reason why we were having these problems. I called take 5 and spoke with several people but none of them seem to be empathetic to our situation. We had just spent $170 would take five and $230 with Audi and just want to be compensated for what we had to spend. I even called corporate and was told that this was a privately owned location and that we would hear from the owner. I was not provided with the owner name nor phone number/I am not feeling very confident in this business at this point and would like an apology and like to be reimbursed for the additional expense