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Business Profile

Lube Services

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take 5 Oil Change has 11 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 24th, 2025 my husband drove to take 5 oil change when he left take 5 oil change my car started to overheat and my husband had to pull over three times before making it home and we live exactly 7 minutes from take 5. We called take 5 and the manager cash answered the phone and let us know if we could make it back up there to come back and they will check to see what is going on. My mother in law and I made our way to take 5 oil change but on the way there we stopped four times. When we finally got there, we pulled into the take 5 and cash and his crew lifted the hood. We explained to cash that we did not have this issue prior to coming to get an oil change the first time. He replaced the oil again and the air filters and ran a diagnostic to see there is a cylinder misfire we asked if that could be a result is driving while the car is overheated he stated he didnt know. I called my husband to ask who specifically worked on a car he stated it was a Hispanic man with 2 missing bottom teeth, blonde hair and a gold Cuban link necklace. Cash told us there was another worker who looked exactly like that but he was in the building. We asked the guy my husband described if he worked on the car he said he did not and told us to have a better day. Cash came back over to the car to let us know he could refer us to a mechanic if we didnt have on already but we never received the referral. Cash also did not know how to put Freon in the car and my mother in law had to step out of the vehicle and show him. Not only did we drive away with an overheated car but the car didnt have any air either.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

       I did hear from Take 5, my car is still having some on again off again sensor issues. They did repair the initial damage.

       

      Thanks!

      overheating or further damage, I contacted my insurance provider and paid $30 to have the vehicle towed to my home. I now plan to bring it to a *** dealership to have the coolant hose properly replaced as well as receive replacement coolant because I am not completely out. I am requesting full reimbursement for all expenses related to this issue, including the towing fee and any repair costs incurred due to the damage caused by Take 5 Oil Change.I have gone through Take 5 **************** and they have failed to get the Franchise location to respond.

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachments, the consumer Complaint form explains everything in detail.

      Business Response

      Date: 07/16/2025

      Thank you for the opportunity to respond to the complaint submitted regarding Take 5 Oil Change Shop #***, located at ********************************************************************************************
      We would like to inform you that this matter has already been resolved directly with the customer through her Consumer Protection complaint. As part of our commitment to customer satisfaction, we offered a good faith reimbursement of $410.50, which the customer accepted.
      We emphasize that this reimbursement was provided solely as a goodwill gesture and does not constitute an admission of liability or wrongdoing by Take 5 Carolinas, LLC. At no point did Take 5 Carolinas, LLC accept fault for the alleged damage or resulting repairs.
      For your reference, a copy of our formal response and the customer's written acceptance of the resolution are attached.

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: I still have not heard from anyone 

      I'd be investing in tires simply to pass an inspection (because of course you can't get just one without messing up your alignment) would be better invested in a new vehicle, which I am already pursuing. To make matters worse, the next day I was driving down the interstate and heard an awful scraping sound. As it turns out, they failed to reattach the bottom of my car and damaged a part I have already paid to ***lace once on a vehicle I am now attempting to trade in, which diminishes the value. When I took it back to the shop to be reattached they seemed unsurprised that it fell off, with an employee stating they had difficulty taking it off to begin with. I had already reached out to Take5 the day of service and have since reached out through other channels and it has been over a month with no response. Financial restitution is in order.

      Business Response

      Date: 05/29/2025

      Hello, 

      I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ******************************************************************* is a Franchise location meaning it is privately owned and operated. This shop will handle all service failures themselves. I have asked the BBB team to send this complaint over to the right team to address and assist in coming to a resolution. 

      Business Response

      Date: 06/12/2025

      Mr. ****** I apologize for the inconveniences. I am reaching out to you today to get this resolved for you. 

      Business Response

      Date: 06/16/2025

      Hi *** ******, 

      I emailed and called on 06/12/2025, in the email was my personal phone number. I also called and left a voicemail today. Please reach out at your earliest convivence. 

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON MARCH 4TH I HAD MY OIL CHANGE PERFORMED AT TAKE 5 IN *************. AFTER THE OIL CHANGE MY DRAIN PLUG FELL OUT LEAVING ME STRANDED ON THE SIDE OF THE **** WITH MY CHILDREN. SOMEONE FROM TAKE 5 CAME AND PUT A DRAIN PLUG AND OIL IN THE VEHICLE BUT THE ENGINE WAS KNOCKING AFTER STARTED. TAKE 5 HAD MY VEHICLE TOWED TO ***** AUTOMOTIVE IN ********* AND DIDN'T DO ANYTHING FURTHER. I TOOK MY VEHICLE TO ********* ******* TO BE CHECKED AND I NEED THE ENGINE REPLACED. I HAVE EMAILED THE CUSTOMER SERVICE EMAIL FOR TAKE 5 AND SO HAS PARAMOUNT ******* WITH NO RESPONSE. I HAVE BEEN WITHOUT A VEHICLE FOR ABOUT 2 MONTHS NOW AND NOBODY WILL HELP ME

      Business Response

      Date: 06/03/2025

      Thank you for bringing your concern to our attention. We understand how frustrating it can be to experience engine trouble, and we are trying to make it right in every way possible.
      After a thorough review of the circumstances, we have come to the conclusion that we are unable to cover the claim related to the vehicle. Unfortunately, due to the time elapsed and the nature of the issue, we cannot confirm a direct connection between the service performed and the subsequent engine damage. Our warranty is 30 days or 1000 miles. There was clear damage to the oil pan that could cause drain plugs to pop out. I also have many articles explaining this exact issue occurs at the mileage of the vehicle.
      As a result, this falls outside the scope of our warranty and liability coverage. We hate any inconvenience this has caused and remain committed to transparency in our processes.
      If you have any further questions or would like to discuss the matter in more detail, please do not hesitate to reach out.

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:

      I took my vehicle to a trustworthy mechanic to have it inspected and they confirmed that the oil pan absolutely needs to be replaced as the plug currently placed is incorrect and damage has been done to the pan from terrible work done by Take 5


      Business Response

      Date: 03/25/2025

      Good morning, 

      I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ************************************************************ is a Franchise location meaning it is privately owned and operated.This shop will handle all service failures themselves. I have asked the BBB team to send this to the proper team so they can further assist you. 

      Thank you, 

      Business Response

      Date: 03/28/2025

      We would like to confirm that this issue has been resolved. Our team has completed the necessary repairs, including repairing the oil pan. We appreciate the opportunity to address this matter and ensure the customer's satisfaction.

      Business Response

      Date: 04/01/2025

      We will get a second opinion and repair the pan. 

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:

      Take 5 ********* completely provided a false response and statement. The pan saver was placed on 2/24/25 at Take 5 Richmond after they incorrectly placed the gasket on 2/17/25

      I did speak with the manager at Take 5 ********* who provided those suggestions AFTER Take 5 Richmond fixed the things that they did incorrectly. Days later! If Take 5 Richmond had not corrected things my car would continue alerting me of the error engine power is reduced. 

      Take 5 ********* has not been accountable for their faults. In the images provided you will see that I took my vehicle to Take 5 Richmond on 2/24/25 where you see in their notes that the wrong gasket was placed and there was no oil on arrival. Why would they lie? 

      My lawyer is involved at this point since the business cannot be truthful about what occurred.

      Business Response

      Date: 03/05/2025

      We appreciate the opportunity to address the concerns raised in this complaint. After thoroughly reviewing our security footage and service records, we have confirmed that the assistant manager performed the oil change correctly and thoroughly. At the time of service, the vehicles original oil drain plug was found to be stripped. To ensure a secure seal, a pan saver was installed as a temporary replacement. A pan saver is designed to grip the back of the oil pan and stay securely in place. The vehicle did have oil upon arrival at the other location, where they were able to install the correct plug and redo the oil change.

      Additionally, we did reach out to the customer regarding the oil ********************** indicator light. We explained that the 10% oil life message is a mileage-based reminder and not an indication of the vehicles actual oil level or condition. The light should have been reset during service, and we sincerely apologize for that oversight. The customer acknowledged this explanation and was advised to have a diagnostic performed if she experienced any further concerns. We also informed her to contact us with any results. However, she has not reached back out to the shop manager or provided a diagnostic report.

      If further clarification is needed, we are happy to cooperate. Please let us know how we can assist in resolving this matter.

      Best regards,

      ******* *********

      Business Response

      Date: 03/05/2025

      We appreciate you taking the time to provide additional details regarding your experience. Our goal is always to provide honest and accurate assessments, and we stand by the response provided. However, if you feel there is more to address, we need to understand exactly what resolution you are seeking. While we are willing to review your concerns further, we also need to ensure that any claims align with the facts. Please clarify what you believe would be a fair and reasonable resolution to this matter.

      Thanks,

      *******

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 29th at approximately 4:00pm I went to the Take 5 oil change location on **********************, ** to get my oil and filter changed so I could leave the next morning to drive to ******. I was in bay 1 of their shop and the techs finished my vehicle (2007 ****** Sequoia), I paid and left the facility. Upon exiting I turned left onto ******* and made it about 1/4 of a mile before my vehicle stalled and I had to coast into a parking lot. I exited the vehicle, raised the hood, and found that the oil cap was sitting on top of my battery and that when I checked the dipstick no oil had been put into my engine. The shop employee came and put oil in (two buckets full = roughly 6 quarts) and I went back to the shop to have them document this on my receipt and get a refund. They refused a refund, and on my receipt they marked that no damage had been done. I argued that point because no diagnostic test had been run to prove such a fact. The next morning I left on my trip and didn't make it 50 miles before the engine was making all kinds of banging noises and losing power. I limped back home and had to get a rental vehicle for the trip to my mother's funeral. I have been trying to deal with this for a month and a half now. I finally touched base with a district manager who has now ghosted my communications as well. The last message I received back was on 1/31/25. Also she had stated she would reimburse me for out of pocket expenses for rental vehicle, extra hotel stay, faulty oil change and I have seen none of this to date. The corporate office won't do anything because it is a private franchise. Please contact me for what my next steps are. The vehicle needs a new engine and I can't really afford a lawyer but I have a feeling that is what it is going to take.

      Business Response

      Date: 03/05/2025

      Dear Mr. ******************* you for your follow-up.

      Your vehicle is scheduled to be taken to ***** Automotive in **********. Regarding the reimbursement check, it is still in the approval process with our accounting department. I spoke with them today, and they confirmed that they will proceed once the claims department finalizes their meeting.

      We appreciate your patience as we work through this process. Please let us know if you have any further questions.

      Best regards,

      ******* *********

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to take 5 on 1/8/2025 and got an oil change I Never had an issue with them before. I used them numerous times in the past, I didnt have a have a problem with my vehicle until today. Literally like 20 minutes after Im driving down the highway and my engine light comes on and its flashing and my car starts to ******* so I pulled over to a gas station and I look it up and it could be possibly anything at this point right now Im literally still sitting at the gas station. Ive called two different numbers Ive emailed them, and I cant get in contact with anybody at all. Its sad that I have to do this as a result to go ahead and try to get some type of justice or an answer from this company. At this point, Im scared to drive my car. I have all the proper paperwork needed. I dont know what is going on with you guys but this is crazy. Please help

      Business Response

      Date: 01/09/2025

      Good morning, 

      I apologize for the inconvenience you experienced that day with the service at Take 5 and the delayed response to your email. The shop that you visited at ************************************************ is a Franchise location meaning it is privately owned and operated. The shop will have to handle all service failures themselves. I have forwarded along your email complaint to that shop's management and ownership team to review. They will reach out to you regarding this matter. I have asked BBB to send your complaint over to the right team.  

      Thank you, 

      Business Response

      Date: 01/24/2025

      Thank you for bringing this matter to our attention. We take your concerns seriously and strive to provide exceptional service to all our customers.  


      We received your complaint and immediately attempted to resolve the issue. On the same day, we reached out to you by phone to offer assistance. During our conversation, you mentioned that you were already en route to our store and just a few minutes away. Based on this, we prepared to inspect your vehicle upon arrival to identify and address any potential issues.  


      Unfortunately, you did not arrive at the store, and our subsequent attempts to contact you went directly to voicemail. We understand how stressful this situation must have been for you and remain committed to helping you resolve this matter.  


      If you are still experiencing any issues, please contact us at ************** or ********************************** so that we can coordinate a time to inspect your vehicle and address your concerns promptly. Your safety and satisfaction are important to us, and we would like the opportunity to assist you.  


      Thank you for giving us the chance to make this right.  


      Sincerely,  


      ******* *********

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09-01-2024 I stopped by for an oil change at Take 5 on ***************************************** and the the shop drained my transmission fluid on my car by mistake and double filled my engine with oil! They never drained the old oil, instead added new oil causing it to be doubled filled! When leaving my car was not running smoothly ( to much oil in motor ) and my transmission began slipped immediately when pulling off from the shop! I turned around and went to the shop and **** said that He didn't know what was wrong with car and dnied any wrong doing initially! He said the car was safe to drive! I drove off and broke down on side of the road less than a hour later in the rain! After 26 days and two shops later which ******* of South ********* and Woodys of Ballantyne Commons agreed to pay for repair, but would not authorize payment at ******* to order a used transmission! Now Jasmine, ( the store Manger ) said that they file a claim against ******* ***** (owner) insurance! I wait 26 days with loss of income and finally a car rental from ****! It took me 3.5 weeks to get a car from **** (Long wait list)! On Friday *********, I took towed my car to a transmission shop to get it replaced! I t will take approximately a week to fixed!Take 5 and the owner ******* ***** played a waiting game at my expense to fix my car; hoping I would go away! They fired the mechanic who drained the wrong plug!Please help me and others from this shop!I need my money!****** ****** I need my money!

      Business Response

      Date: 10/08/2024

      Hello Mr. McCall,

      This shop
      that you visited at 3700 Wilkinson Blvd Charlotte, NC 28208 is a Franchise owned location. This means that it is privately
      owned. I have asked that the BBB send your complaint over to that shop so they
      can come to resolution with you on this issue. 

      Thank you, 

      Business Response

      Date: 10/09/2024

      We appreciate the opportunity to address the concerns raised in this case. Please be assured that we have agreed to complete the necessary repairs, and we remain fully committed to fulfilling our obligations. Unfortunately, the recent tropical storm caused an unexpected delay in the shipment of the transmission, which has contributed to the delay in completing the work.

      We want to emphasize that we are not ignoring this claim, and we have been cooperating fully throughout the process. We will continue to work diligently to resolve this matter as swiftly as possible.

      Thank you for your understanding.

    Take 5 Oil Change is NOT a BBB Accredited Business.

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