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Business Profile

Flooring Contractors

Service Pros Installation Group, Inc.

Reviews

Customer Review Ratings

4.81/5 stars

Average of 1,943 Customer Reviews

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Review Details

  • Review fromAmy D

    Date: 10/07/2022

    5 stars
    The process of picking out and having carpet installed in our home was a much better experience than I was expecting. Lowes and the contractors kept in touch with us. Let us know every step that was to be expected and when it was time for the carpet to be installed the three guys that came worked quickly and efficiently and did a great job. Were very pleased with our choice to go with Lowes.
  • Review fromMichael D.

    Date: 10/07/2022

    5 stars
    We've had floors installed in ********** while we lived there. ***** and now here we are impressed with the way we had our floors done here they did it professionally fast and they were very efficient there was very little waste the work completed was above and beyond thank you very much
  • Review fromLarry R

    Date: 10/07/2022

    3 stars
    Didnt show up on scheduled date. Rescheduled but received a call that they were unable to make it. When we complained, someone showed up late that afternoon and rushed through the job. Unacceptable service and poor communication.
  • Review fromRon S

    Date: 10/07/2022

    1 star
    Our backsplash project is not completed despite numerous attempts to reschedule with Service Pro. The installation crew did a good job however job was not completed because they received misinformation on their paperwork as to area to install tile. This installation was after three other attempts to start project fell through.The communication with this company is horrible. I could continue with this review however I find myself getting to frustrated to do so.
  • Review fromPamela K

    Date: 10/07/2022

    5 stars
    The team that did our carpet installation was on time, courteous and efficient. It looks beautiful.
  • Review fromMelissa S

    Date: 10/06/2022

    5 stars
    Our carpet installer was friendly, polite, and professional. The new carpet looks great and we are extremely happy!
  • Review fromErnie A

    Date: 10/06/2022

    5 stars
    Second time I've had this crew. It's great watching professionals at their trade. Highest quality and efficient
  • Review fromLaura J

    Date: 10/06/2022

    5 stars
    Awesome job. Did not take all day to complete. Even had to go to Lowes for material (did not send enough). I would recommend ??
  • Review fromCHRISTOPHER F

    Date: 10/06/2022

    5 stars
    We are so happy with our new carpet!! Installers were incredibly professional and courteous and did a wonderful job! Will highly recommend installation from Service Pros in the future.
  • Review fromShelly M

    Date: 10/06/2022

    5 stars
    The best of the best. These guys were very professional.

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