Reviews

Review Details

• Review fromDANIEL E

  Date: 10/05/2022

  1 star
  This company made promises and did not do anything they promised in 3 months. They stole $1,200.00 theft by deception I have all the evidence documented and would like to be reimbursed $1,200.00

• Review fromLucian P

  Date: 09/28/2022

  1 star
  Terrible experience. Was lied to by customer associate about cancelation and ended up being billed twice for a service I was told was canceled.Their products also werent the greatest - the whole reason I was canceling in the first place.Now Im stuck in a loop with my bank, and all the evidence on the call log of me being lied to is refused to be provided to me. I would give 0 stars if I could.

  Townsquare Interactive

  Date: 09/29/2022

  Hi ******. After reviewing your campaign, I can see that the reason you were billed in September is because you requested to cancel on your bill date 9/19/22. Per our terms and conditions, we would need to receive a cancellation request at least the business day prior to your bill date. If you feel we created an invoice outside of those terms, please reach out to your ***************** Specialist and we will gladly resolve that matter.

• Review fromXiomara R

  Date: 09/28/2022

  1 star
  Please do not use this company! They over promise and under deliver. They charged me $499 a month and did nothing they promised, after that we cancelled they charged me again today another $499! Be aware this company is a scam!

  Townsquare Interactive

  Date: 09/29/2022

  Hi *******, after looking through your account I can see that the most recent charge was an attempt to collect the initial charged back amount. If you feel like you were charged incorrectly or need additional explanation, please reach out to us at **********************************************

  Townsquare Interactive

  Date: 09/30/2022

  Hello *******,We have done our due diligence on your account. We had an onboarding call on August 10th. We built and launched your website on August 23rd. We had issues launching on your primary domain and we're still working on that when you said you wanted to cancel services on September 6th. Your initial fee is non-refundable due to all the work we put into your new site. We launched on an alternate domain until we could get the domain transfer completed. You then did a charge back from that August 9th charge. The most recent charge going through was from your chargeback. You have only been charged once for the August payment. Per our terms of service the initial charge is non-refundable.

• Review fromJosh L.

  Date: 09/18/2022

  2 stars
  Their prices are great, but their customer service is horrible. Not only that, if you need assistance or answers that you aren't able to get from your "account rep" -- you have no other resource. There is no general 'contact' email or customer service contact email. If you call, you are only directed right to the account rep. ** are in the middle of attempting to get ********** back so we can switch providers. Strictly only due to the of customer service. Everything else we were happy with.