Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Hendrick Honda Woodbridge

  14201 Richmond Hwy Woodbridge, VA 22191

  
• 

  Dale Earnhardt Jr. Buick GMC Cadillac

  1850 Capital Cir NE Tallahassee, FL 32308

  
• 

  Gwinnett Place Honda

  3325 Satellite Blvd Duluth, GA 30096

  
• 

  Rick Hendrick Buick GMC

  3244 Commerce Ave Duluth, GA 30096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/25, my *** was overheating. So I took it to a local mechanic. He said the hear management module has to be replaced. Code # ****** and 214. He also told me that this should cover under the California emissions warranty by a dealership On 8/11, I spoke to an *********** service advisor his name Amid, he did not ask me what was the problem with the car. He simply said oh it doesnt cover. I looked at my *** warranty thoroughly and it does cover the heat management module . I will attach a copy to this warranty. On 8/12, I left a message with general manager name, *** ******, and service manager name ****** and left another message with Amid to send me something in writing asking for the reason why its not being covered. However, they did not return my call.The second copy of the uploaded picture as an estimate from a different mechanic ******* ***. **************************

  

  Business Response

  Date: 08/13/2025

  The customers vehicle is at the dealership for diagnostic testing. The dealership explained to the customer that they must complete their diagnostics, and if repairs are covered under the California Emissions Warranty, the diagnostic fee will be waived. The customer expressed understanding of the next steps. 

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear ended in a collision and found to NOT be at fault on 5/15/2025. I chose to have my vehicle repaired at Hendrick Luxury Collision. The insurance company we are working with will not agree to the Hendrick Collision labor rates. We were quoted an out of pocket cost of $1478.18 ($1228.18 after deductible) by **** *******. We were advised by Devry ****** on 8/7, that in order to pick my vehicle up without repair the cost would be $1500. We advised Devry that the $1500 cost to pick up the vehicle w/o repair seemed quite deceptive since we were not advised prior to this that there was a fee associated to picking up the vehicle un-repaired. At that point Devry stated that his manager, ****** ****** would be in contact with us first thing Friday AM (8/8/2025) to rectify the situation. After not hearing anything on 8/8, we tried contacting ******* with no luck. We reached out to **** and Devry without response. We have left several messages for all of the above and have received no assistance. As of today 8/11, they have NOT ordered parts to repair my car, they have NOT responded to the insurance company. On Monday 8/11, after reaching out to Hendrick Luxury Collision twice, we finally spoke to ****** ******. Who offered a "discounted amount"; however, the amount of $883.43, still feels unfair considering the cost to take it off of the lot unrepaired is close to double the amount and the removal cost was not disclosed beforehand. The rental car that I am driving ends on 8/13. At which point, I will need to return it and have NO TRANSPORTATION! When choosing Hendrick Luxury Collision I had no idea that I would be left with such a large repair bill and did not budget anything near this amount. The deceptive business practices as well as lack of communication will leave me as the consumer in a huge bind. Until now, I thought that Hendrick was a fair business; however, this will impact groceries for the week and take monies ear-marked for living expenses.

  

  Business Response

  Date: 08/13/2025

   This customer came in and dropped the vehicle off with us. Upon drop off, we explained to every customer that there is a potential of out-of-pocket expense that an insurance company will not cover due to our labor rates and or OEM parts and/or additional labor operations that they will not pay for. The customer also signs and authorization stating they understand that theres a chance of the out-of-pocket expense. We disassemble the vehicle and found there was an additional $1400 that the customer would have to pay. This number also includes the deductible. The deductible is $250. The customer say they do not want to pay that much money and wanted to pull the vehicle out of the shop. At this point in time we already had about $1600 worth of charges that would have to be paid by the customer in order to pull the vehicle out of the shop. There was an admin fee, disassembly Fee, pre-scan, and storage. The customer called back upset because the amount to pull the car out the shop was more than her out-of-pocket expense. I spoke to the customer and informed her that I can get their out-of-pocket expense down to $883 because the insurance company had already issued her a check for $250 for her deductible since the accident was not her fault. She then asked how much it would charge to pull the vehicle at the shop and I said I would honor that same dollar amount of the $883 to get her vehicle at the shop. She reply back to the email to go ahead and move forward with repairs so we did

  Customer Answer

  Date: 08/13/2025

  I am rejecting the response as I believe there is more that can be done by Hendrick Luxury Collision to resolve. Rather than address my complaint, Hendrick Luxury Collision chose to re-state the events that led to my complaint.  
  

  We were not advised prior to work being started that there was a fee associated with assessing my vehicle if we chose NOT to proceed with the work. The fact that we are being required to pay close to over $800 without notice for an accident that I did not cause, whether or not our vehicle was repaired is completely absurd. A discount of $344.75 is not the resolution we are asking for. 

  

  Business Response

  Date: 08/14/2025

  Attached are all the authorization forms the customer has signed. These state that there will be out of pocket expense and that if they remove their vehicle from the shop, there will be tear down charges ( admin fee, storage charges). 

  Customer Answer

  Date: 08/14/2025

   
  I am rejecting this response because I believe there is more that can be done to fairly resolve this complaint! An approximate $340 discount is not fair when we were under the understanding that the insurance company would be covering the costs. We were verbally advised by Devry that there are situations where Hendrick can reduce labor costs and some of the other charges. We were expecting a bit more to be done on our behalf considering the accident was not our fault. The total out of pocket cost of close to $900 was not planned and will bring undue hardship to our family and while we appreciate a discount, $340 does not feel fair! 

  
  

  

  Business Response

  Date: 08/15/2025

  We apologize that the customer feels that we aren't helping. Unfortunately, the process was explained and the documentation was signed acknowledging the process. It is the customer's responsibility to pay for the services that were provided. There is nothing further that the collision center of Hendrick Automotive Group is willing to do regarding this issue. 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4 we dropped our 2025 ****** Sienna (we had purchased this vehicle through the dealership in March - it was not a good experience) off for a ***** mile inspection/oil change. We also had a broken window shade we wanted fixed. When the dealership was done with the van ******* called to let us know that the vehicle was ready for pick up. He let us know that the shade would be fully covered under warranty, but was on back order. When we asked if we should do something to prevent further damage while we waited he said he would call us back. He called back later to say they would not replace the shade under warranty, but would charge $800. We were very frustrated and asked to speak to a manager. We were told they were with a customer and would call us back. We never received a call back. This is not acceptable. We were initially told this would be 100% covered. We are requesting the dealership honor their word and replace the window shade at zero cost. Dealership Address: ****************************************************************************

  

  Business Response

  Date: 08/12/2025

  The dealership found that the sunshade would not be covered, as the issue appears to be due to outside influence. The shade is currently on back order with no ETA.

  Customer Answer

  Date: 08/12/2025

   
  I am rejecting this response because: the business had told us the replacement would be fully covered. We understand the parts are on back order and there will be a delay in fixing the issue. We are requesting the business honor their word and fully cover the replacement.
  

  

  Business Response

  Date: 08/12/2025

  *******, our **, has confirmed that they will absorb the full repair cost and not pass it on to the customer.
  
  We apologize for the miscommunication. 

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2025, I purchased a 2019 Dodge Charger RT from **** Hendrick ********* of ******, which included a vehicle service contract and oil change program totaling $3,595.Within the 30-day cancellation period allowed under Florida Statutes, I contacted the dealership multiple times to cancel both products. I also contacted Hendrick ***********************, the warranty provider, who has already confirmed my cancellation on their end.However, the dealership itself has not provided any confirmation and has not processed the cancellation as required. The dealerships accounting department is the one legally responsible for initiating the refund to my lienholder. Despite numerous calls and voicemails, I have received no return calls and no written response from the dealership.When I finally reached someone, I was told to come in person, even though I had informed them that I have moved out of the area. This is an unreasonable requirement and appears to be a deliberate delay tactic.This ongoing failure to act is preventing my refund from being issued and may constitute unfair and deceptive business practices under Florida law.Desired Resolution:Written confirmation from **** Hendrick ********* of Naples that both the vehicle service contract and oil change program have been canceled.Immediate processing of the refund to my lienholder as required by Florida law.Supporting Documents:I can provide proof of purchase, warranty documentation, email correspondence, phone logs, and the Hendrick Autoguard cancellation confirmation.

  

  Business Response

  Date: 08/12/2025

  The dealership stated: I spoke with ***** last week and informed him that we were processing the check for him. I also explained the timing and procedure for cancellations of service contracts. Attached is a copy of the check that has been issued and is being sent to the lender on his behalf.

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  

  I have reviewed the response provided by the business regarding my complaint and find the proposed resolution satisfactory. However, I would like to note that the business did not initially inform me that they were processing a check. Instead, they stated that I would need to come in to sign off in order for them to begin processing. Furthermore, they did not respond to my inquiry until after your involvement, despite my prior explanation that I was unable to come in.
  
  

  
  

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/2025, **** Hendrick Jeep on Savannah *** lied to me about installing a LoJack that they never actually installed. They tried to scam me out of $1500 (what they asked for) but successfully scammed me out of $495 (what I actually paid). I bought a 2019 Certified Pre-Owned Wrangler for $30,780 from them. I immediately told them I refused to pay for LoJack because, primarily, I didn't want it. The manager marked it down from $1500 to $495, saying they had already installed it and he couldn't do any better than that. I wasn't happy about it, but I agreed. I asked approx. 5 times over a 2 week period, in person, for the paperwork for the ************** that I paid for, in which they could never provide, even after promising me that I would get it. I got so tired of hearing their lies that I took the steering panel off myself and guess what, IT WASN'T THERE! Went back to ************* and they verified a LoJack was never installed. Over the course of taking the Jeep back 5 times in the past month for TPMS sensors not working, brakes squealing like crazy, and the radio rebooting for no reason, I finally asked to speak to the **. He would not meet with me, but I was told i would be getting a check back in the mail by the end of the month (July 2025). I have not received any check nor any further correspondence from them. I am a military veteran, a former local law enforcement officer, and also a current DoD Civilian with the *******. I would also be willing to speak with the local media about this dealership's poor ethical conduct and inappropriate business practices. I am likely not the only one they have scammed / attempted to scam.

  

  Business Response

  Date: 08/11/2025

  Good Morning I spoke with Mr. ******* personally on Sat 8/9/25. I apologized profusely about this situation and explained that this not how we do business and that we would use his unfortunately poor experiance to train and get better We are refunding him the ****** he paid for the ** **** along with ****** that he paid for a second key. I was not made aware of any issues re guarding this customer until I saw his bad ****** review and I immediately reached out to him. Ill be forwarding him tracking for his check and he agreed to remove the bad ****** review upon receipt.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  I did receive a call promptly after filing this complaint and have since received a check in the mail.  I also pulled down the ****** review.
  
  Thank you. 
  

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hendrick VW of Frisco took $660 from me over two visits (part of which consisted of a diagnostic fee) in June and July ************************************************* range" error message. Hendrick had it twice for this issue on or June 18, 2025 (2 days) and June 7, 2025 (over 9 days) and failed to correctly diagnose or repair the "key not in range"/failure to start issue or the failed push button to start and stop the car.Despite having my car for so long, Hendrick did not correctly diagnose the issue and the "repairs" they told ***** get -- programming my backup key and then getting a brand new key cut and programmed -- did not fix these issue. Notably, they also sent me a video on or about July 15, ************************************* the video that my car "worked great-- no issues " Hendrick had a copy of that video. But my car did not even start the next day IN THE HENDRICK SERVICE BAY when I went to pick it up. It failed to start and displayed the same "key not in range" error message. Hendrick has not offered any type of refund at all. They just told me -- to hold the key up to the steering wheel. That is not a repair. I want my $660 back. Hendrick also failed to identify a failed push button when they had it those two times in summer 2025. I had to take my car to a different ** dealer to correctly diagnose all the causes for the failure to start and key not in range issues and do repairs.

  

  Business Response

  Date: 08/08/2025

  We will refund the customer the $660 she is requesting. Please have her send her current mailing address so we can send the check to the correct address

  Customer Answer

  Date: 08/19/2025

   
  I am rejecting this response because:

   

  Thank you for agreeing to refund the $660.  For everyone's convenience, please refund to the Mastercard debit card ending in 3222 and /or the Mastercard debut card ending in 0198.  I used one card to pay for one of the two charges at issue and the other card to pay for the other chare, so they should both be in your accounting system.   You can either refund the full $660 to one card or refund each amount charged to each card ($205 to one card and $455 to the other).

   

  Please email the BBB *** handling this matter documentation of the refund transaction(s) totaling $660.  Thank you very much.

   

  ****** *****

   

  
  

  

  Business Response

  Date: 08/20/2025

  Unfortunately, these cards are all taken as Debit transactions and do not allow credit card refunds to be processed through our system.  These are typically reimbursed by check in any situation after the repair order is closed. We need the customer's address to send her a check for the reimbursement.

  Customer Answer

  Date: 09/05/2025

   
  I am rejecting this response because:

   

   

  I will compronise and agree to your sending the check to an address ONLY IF you agree to send it two-day mail for safety and security and to increase the odds that it will actually arrive. I have been traveling 

   

  The address is:

   

  ****** *****

  **********************************************

  ****************

   

   

  
  

  

  Business Response

  Date: 09/05/2025

  The check has been cut and we will expedite it to the requested address. We consider this issue resolved. 

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received payment for a 2025 Porsche 911 I sold to Porsche Southpoint on 9 June 2025. VIN #*****************. As indicated on the attached vehicle purchase form, my remaining equity after paying off the loan is $40,968.60. As of 6 August 2025 I have not received the funds. I was told to expect a check within about 10 days of the transaction. On 3 July when I still had not received the check, I notified the salesman ******* ********, that the loan was not fully paid off at ***************. The remaining amount was $27. On 11 July, *** notified me the loan was paid off and the title had been sent to the third party payer, Hendrick Auto. Several calls to Mr. ******** over the next 3 weeks provided no information and he stated the accounting people did not know the status of the title. On 30 July I was notified a check had been sent ***** and would arrive 4 Aug. After several calls to *****, I discovered the dealer had used an incorrect address and they could not provide an expected delivery date. I was informed the General Manager, **** ******* would call me with a status update and he has not called. It should not take 60 days for a prominent luxury car dealer to pay the money they owe to a customer, nor should the customer have to do all the fact finding and trouble shooting.

  

  Business Response

  Date: 08/08/2025

  We are extremely sorry for the delay and lack of communication. We have an employee going to the customer's house to deliver the check

  Customer Answer

  Date: 08/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. It is interesting how once they find out you have had to take it to BBB, they seem to find a solution.
  
  Thank you. 
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price with Loves(Hendricks) ********* of Columbia Sc on ********************** $2,540 dollars to repair my vehicle. The Employee ******* ***** quoted me this price on numerous occasions. I have recently taken out a personal loan of $2,540 to pay them. Today July ******* I was informed by the service manager that his employee Mrs ***** gave me the wrong price quote. Today I was informed that the repair cost for my vehicle will be over $12,000.

  

  Business Response

  Date: 08/04/2025

  Love Chevrolet Company was purchased on 6/30/25 by Hendrick Chevrolet.  Love ********* is no longer in business.  Any and all work in progress was purchased and transferred via an Asset Purchase Agreement.  I recommend the concerns to be addressed by the appropriate party which is again Hendrick Chevrolet ************ *******************************.

  

  Business Response

  Date: 08/08/2025

  Weve spoken with **** a couple times, once again today. We offered to put an engine but shared that it would be over $6k with tax. We still need to talk thru the fact that a 13 year old vehicle with 150k miles is probably going to need other items that come up as a part of the engine replacement. As a result of that reality, We would be surprised if the job ended up being less than $7k, once cooling system components, belts, hoses, etc....have been thoroughly evaluated as a part of the engine replacement.
   
  We've been clear we cant accommodate the $2500 quote, but shared a website that offers used engines (*************) that come with a warranty. Unfortunately, we cant install a used engine, but he could purchase one from them and have someone install it for half of the cost of doing it with us.  
   

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear sirs: On May 19th, we purchased a starter motor from your store for a value of $1,700. At the time of purchase, we were assured that the product included a one-year warranty. However, when we installed it the next day, the motor turned out to be defective and did not work. We immediately tried to contact you and were informed that there were no more motors available and that there was no warranty, which contradicts what was offered at the time of sale. Due to the malfunctioning of the product, we had to pay for a tow truck to transport the truck to *******, 10 hours from ********, and buy a new starter motor, which resulted in additional expenses. We have tried to communicate repeatedly without receiving any solution. For this reason, we formally request a full refund of the amount paid or some reasonable solution in accordance with the consumer protection law of the state of **************.

  

  Business Response

  Date: 08/07/2025

  ******* *********, could you please confirm which store you purchased the motor from?
  
  
  

  Customer Answer

  Date: 08/07/2025

  Hello, I made the purchase in May. We returned it later via ***. The mechanic went to drop it off... We never received a response or any solution. To this day, I attached the invoice and the address is clearly there... tha address is **************************** .......Photos of the shipment of the piece, when we returned it, when we delivered it back, and my account in problems with the bank....I'm trying to upload the documents and it won't let me... if you leave me an email I can send them to you.THANK YOU
  

  Customer Answer

  Date: 08/07/2025

   
  I am rejecting this response because:

   

  Date Sent: 8/7/2025 11:25:29 AM
  Hello, I made the purchase in May. We returned it later via ***. The mechanic went to drop it off... We never received a response or any solution. To this day, I attached the invoice and the address is clearly there... tha address is **************************** .......Photos of the shipment of the piece, when we returned it, when we delivered it back, and my account in problems with the bank....I'm trying to upload the documents and it won't let me... if you leave me an email I can send them to you.THANK YOU
  
  

  
  

  

  Business Response

  Date: 08/08/2025

  The dealership stated that the part in question was a Hino starter, a special-order electrical component. The starter had already been installed prior to its return.
  The customer brought the starter to the ************************************** where *** ****** explained that, in accordance with our parts return policy, the item was not eligible for a refund because it was:
  A special-order item
  An electrical component
  Previously installed
  The customer left the starter at the *********************** The dealership still has the part in its possession, and the customer is welcome to retrieve it at their convenience.

• Initial Complaint

  Date:08/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/2025 I visited the Hendricks of ******************* to co-sign for my daughter to get a 2018 *************************** The finance manager ***** ****** has us sign a contract for the car, being financed through ********* . When signing the papers I noticed that I was listed as the purchaser, which was not what I was told when speakig to him on the phone. I signed anyway and my daughter drove off with the car . She has been driving the since. ********* told us that all the paperwork we sign was on a jump drive, which he did not give us, she had to go back for it. With no knowledge of where to pay car payments or any information on the car or finance company I continuously called the dealership and could not reach Mr. ******* On today 8/5/2025 my daughter received a call from ********* instructing her to come to the dealership with $500 and sign a new contract. I am the purchaser of the can never received a call from anyone there. We were told that my daughter could not get the car without me but, yet she is being asked to come sign a new contract. I am receiving mail after the time of purchased that the dealership is still using my social security number to get financing. This is wrong. After all paperwork is signed my social security number should not have been used. I called the dealership again today to speak with someone higher up and was transferred to **** *****. Which tried to smooth things over. But, legally this should not be happening. I asked about the original contract and was given some crazy answer. I asked about the new finance company and did not get their name either. I know the car dealership will do anything to sell a car but scamming people and misusing their social security numbers are illegal. Now they want to send another contract for us to sign. This agency should be investigated

  

  Business Response

  Date: 08/07/2025

  The dealership has exchanged emails with the customer. Her daughters reported income was lower than what was submitted on the original credit application, which led ********* to decline the application after reviewing her paystubs. The dealership was able to secure an approval from another bank using the verified income, and Mrs. ******* agreed to keep the vehicle under the new terms rather than return it. The revised documents have been sent and we are waiting for them to return them.