ComplaintsforHendrick Automotive Group

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 6th I took the car in for a repair. They said they had to order the part. Once they got the part in it started problem after problem. I've had very minimal contact from them with updates. When I've called the answer was always I don't know or I can't be given a time frame. We eventually got their corporate involved. Which semi speeded up the process. But now we are having problems getting in contact with the dealership as they will not take or return calls. It is now April 10th I am still without a car. I'm having to *** off people for rides and I'm extremely frustrated.

  

  Business response

  04/10/2024

  We are in touch with *** and we are doing all we can to fix the vehicle. The dealership will be reaching out to the customer to provide a loaner vehicle. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Jeep Compass from Hendrick. For the pass two years Ive been going back and forth with the dealership service department. I took my Jeep in for maintenance, I had a hard jerk from pressing on the gas pedal like the Jeep would not switch gears. I took it in and I was told by the technician and service advisor that it was the motor mounts. They were replaced and told itll have a jerk due to **************** plate that was placed under the transmission. I trusted their expertise. The Jeep still had a jerk, problem switching gears, and started to stall and turn off at red lights. I took it back in and the service advisor said that it was the valve body and transmission also that it would be out of pocket cost because my warranty has run out. At the time of buying the vehicle I was told by the sales person that I had 100 miles warranty on my Jeep bumper-to-bumper, but then was told that my warranty is out and only cover up to ******* miles. I purchased my Jeep at ****** miles. I was given a disk drive for the paperwork and did not even notice that. I asked the dealership to just fix the problem because this is a ongoing situation before the warranty was out. They said no. I would like for them to buy back my Jeep.

  

  Business response

  04/12/2024

  The vehicle is currently at Hendrick CDJRF **********, ** and has been diagnosed as needing a transmission valve body for a clunk concern. This vehicle came in on 3-29-24 and has been waiting for approval since that date. ************* advisor has informed me the customer is in discussion with Chrysler seeking some assistance for replacement of this part. Looking back in the history the customer has been in prior for this concern, last being 7-18-23,  (****** miles) ago and they were told they were also told they needed a valve body then and declined the repair. They did come in 3-17-22 for a clunk type noise and engine mounts were replaced and that was (****** miles) ago. Lastly, they visited the dealership 2-29-20 for a transmission clunk concern in which a software update was performed. That was (****** miles) ago. Long story short, they have had a few concerns in which I believe the customer may think is the same problem, but they have gone many, many miles in between visits. The vehicle has high miles on the odometer now ******* as well as age so I believe its just showing some normal wear. Unfortunately I cant speak on behalf of what occurred during the purchase over 6 years ago.
  
  Thank you
  
  *******************
  Service Manager
  Hendrick CDJRF **********, **
  ************
  **************************************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 2023 I brought my GMC Yukon to **** Hendrick Chevrolet in *******, ********. Because of my background as an automotive engineer, I could sense there was an issue with the vehicle. It had a slight hesitation when driving and the tachometer was fluctuating. They initially notified me that they could not find anything, I told them I was sure it was something wrong with the vehicle, and to keep looking. I left it there for a total of three weeks, they replaced numerous parts. However, when I picked the vehicle up the exact same issue remained. I drove the vehicle home, and the transmission completely failed. This was the problem all along, and they failed to diagnose it. I ended up speaking on the phone with the service manager ********************************* after he initially failed to return my call, and he then agreed that he would refund a portion of the over $3000 paid. I left it up to him to decide what was fair but it has now been over three months. The service manager, and the general manager are both ignoring my emails and phone calls. I have also left a message with the general managers executive assistant, she has also failed to call me back.I find it incredulous that a business would completely ignore a customer, especially after the service manager ********************************* indicated that he would absolutely refund some of the cost.I look forward to your help in this matter.

  

  Business response

  04/05/2024

  This customer has no service history with us and has a 2013 GMC Yukon with 177k miles on it. He came in for a rough idle condition and check engine light due to random misfires. The first thing we recommended was spark plugs and wires as a tune up. Attached is the invoice for the disputed amount. We found multiple wires chewed through from rodent damage. We recommended ignition coils that were chewed through and spark plugs and wires based on the mileage. He also approved to his have brakes replaced. We let him know that with rodent damage, there may still be wires that have been affected that are in other areas of the vehicle, but the check engine light was now off. The vehicle was not displaying any ***************** trouble codes and the only thing we could do is continue to take apart more wire harnesses and search for more damage. He declined further diagnosis. After the repair was finished, he called me to dispute the repair. I told him that we would refund $300 in the interest of customer goodwill. I emailed him on March 19th and also spoke to him to confirm that we would reimburse him with 30 days. I have sent an approval to our controller and the check is in the mail. 

  Customer response

  04/12/2024

   
  I am rejecting this response because:

  Their response is not indicative of how the repair process went. They initially told me that they could not find any problems with the vehicle. I then asked them to look further as I was certain there was something amiss. Thats when they started fishing for problems, and yes, I realize that there were components that needed to be replaced, but these were not the issue at hand. For example, the spark Park leads can be tested, not simply replaced in the hope that that is the problem. They had the vehicle for almost 3 weeks, it is obvious that the technician was not competent, and did not road test a vehicle enough to diagnose the problem.
  As I stated, after I picked the vehicle up, the exact same issues were obvious. There are service records available for the vehicle, and the service advisor called the business where the vehicle is usually repaired to get those.
  The transmission failed completely that day after I picked the vehicle up, and that was the problem all along. The mention of the brakes being repaired has nothing to do with this and this is not disputed.

  I had to contact the service manager numerous times to try and resolve this, he then reluctantly informed me that he was refunding me $300. The amount reflects their sense of customer service, which is poor.
  

  

  Business response

  04/12/2024

  We have never done business with this customer and had a certified technician attempt to diagnose any issues.  We worked to attempt to replicate.  This vehicle has an incredible amount of miles.  We have offered the 300 dollar refund.  No other refunds will be offered. Further more we would assume that the reason the vehicle wasn't repaired at the previous facility is they also could not diagnose any issues

  Customer response

  04/12/2024

   
  I am rejecting this response because: The last sentence of this response sums up the poor customer service and PR of this business

  Further more we would assume that the reason the vehicle wasn't repaired at the previous facility is they also could not diagnose any issues.
  This is a ridiculous statement, and I suggest the person who wrote this should consider leaving correspondence to someone more competent. As I explained to them when I brought the vehicle in I was traveling and three hours from home, I knew there was an issue so I did not want to drive it all the way back home. The technician may be trained, but clearly not very well if I were able to notice the issue, and he was not able to even after he had guessed his way through repairing the vehicle.

  At no point had I asked for a larger refund, I left it to their discretion, and that was the amount they decided upon. And again, it took multiple attempts for them to respond. The point is that clearly keeping good customer relations and repeat business is not worth much to them. 
  

  
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Truck info: 2018 GMC Yukon Denali -They have had the truck for 6 months now. Since nov. When the got the truck they tried to fix it and blew the motor and now it needs a new Motor (which is still under warranty) -the motor and all repairs related to this are covered under warranty (power trained extended warranty) -I bought the truck from ************************************** -I have spoken to the extended warranty people and they have told me this is a manufacturing issue not a warranty issue. They said the check is cut they are just waiting on the motor. -there is a lemon law out for the vehicle for the same reason that my truck is in the shop -Every time I call they tell me there is no ETA on the motor and I can't not do anything about. They have no loaner vehicles and I can pay for a rental but it has to come out of my pocket. I am still paying the $1000 truck note a month and told them I cannot afford both payments. This is my only vehicle. -they told me to contact gmc costumer service and I did. They also told me at *************************** k cannot speak to a supervisors only to costumer service. The first 4-5 people I spoke to at costumer service, told me since they have it for so long and I am still paying a $1,011 monthly note on the truck , they will reimburse us the payments for every 20 days its in the shop. At their dealership. -the person who was assigned our case says that they have lied to us and we will not be paid back for anything bc of the mileage. -they call us once a week to tell us there is no motor available and still no eta. -I have been told that management is unwilling to do anything to help. I'm at a loss here

  

  Business response

  04/09/2024

  We apologize for the delay and understand that this is frustrating. There is no ETA on the engine but in a effort to help the customer, the dealership will be providing a loaner car for them to drive. We appreciate their patience and we will also be contacting the manufacturer to try and put a rush on the engine. 

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently filed bankruptcy. It is not even over yet and I'm been receiving many offers in the mail for loans to buy cars. The envelopes are labeled *************** or Frest start. How did they get my name and address. I called ************************************************************ at ************. I asked how did they get my phone address. She said from the bandruptcy court. I find that hard to believe. I want these offers in the mail to STOP. I want to know how did they get name and address.

  

  Business response

  04/02/2024

  We will take him off of our list to stop sending him mail. Also, Filing Bankruptcy  creates a public record for anyone to access. 

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to the Grand Highlander's rarity we searched nationwide from ** using allocation sheets to reserve an incoming *** in cream w/ grey interior, 7-seat config, & panoramic moonroof.We first spoke with *************************** (sales) in his office (noted because landlines are recorded).After hanging up,we realized it was critical to confirm that this was a 7-seater configuration w/ a moonroof which were requirements.He took that call 1/5/24 17:51MST directly on his cellphone which was not recorded.He said hed left for the day but would confirm specs from his office tomorrow.He told us to review spec sheet ourselves which we did. He called back the next day to arrange deposit, he forgot to follow up so my wife said we reviewed the spec sheet and it does show 7 seats and panoramic moonroof. He said yes. We paid & arranged shipping wks later when it got to Hendrick. When we received the *** w/o a moonroof, we called urgently. During a recorded call we reviewed the spec sheet front row head room, w/ panoramic moonroof in. (40) which per *** implied not only that the vehicle should have a moonroof but because it was on pg2, it's standard on that trim. That was again his interpretation. He said in 5 yrs working there hed never seen a manufacturing error like this, he'd get back to us tomorrow. After speaking w/ his manager, he confirmed we all misinterpreted a poorly phrased measurement in the spec sheet (which should say if not w/). Hendrick denying any shared error because inquiry about ******** was not recorded. They wont take it back even if we paid shipping or share in financial loss if we sell at MSRP locally (paid4500 sales tax,500notary &1500ship). They said we had to complete registration. We sent emissions on 2/21 to dealer (vehicle listed as having 50 state emiss).On3/25,UT DMV has **************** no tracking info.Temp tag exp 3/2. Cant sell the vehicle w/o title so sitting in garage undriven, costing us insurance, trying to sell, to cover their error.

  

  Business response

  03/27/2024

  Dear **************** and the Better Business Bureau,

   

  Thank you for allowing us the opportunity to further address ******************** concerns. At Hendrick ****** ****************, we are committed to ensuring transparency and clarity in all our customer interactions, as customer satisfaction is our utmost priority. Our dealership prides itself on providing detailed and accurate information to support informed decision-making for our valued customers.

   

  In reviewing the details of ******************** vehicle purchase, it is important to recognize the extensive research and effort **************** invested in finding the perfect vehicle. We understand that **************** conducted a nationwide search for a ****** Grand Highlander, indicating a high level of diligence and specificity in her vehicle requirements. This extensive research underscores that **************** was well-informed about the vehicle's features and specifications. It is crucial to note that the features and specifications of the vehicle, including its seating configuration, were carefully reviewed and discussed. The misunderstanding regarding the panoramic moonroof appears to have arisen from assumptions rather than the confirmed specifications provided by our dealership. While we empathize with the disappointment regarding the misunderstanding about the panoramic moonroof, it is clear that **************** was deeply involved in the process and had a specific set of criteria for her vehicle purchase.

   

  We provided **************** with comprehensive spec sheets and engaged in thorough discussions to ensure that all her questions were answered and that she was confident in her vehicle choice. Our team made extra efforts, especially considering the logistical aspects of shipping the vehicle to ****, to ensure all vehicle specifications were accurately communicated and understood.

   

  Furthermore, we are pleased to report that the Utah DMV has received and processed the registration paperwork, which has now been dispatched by the postal service. Our team has adhered to all standard procedures to guarantee the timely and precise submission of the required documentation. This includes verifying that ******************** $2,000 deposit has been correctly recorded and reflected in all relevant paperwork. We stand ready to support **************** with any further needs or questions she may have concerning the registration, deposit, and tag process.

   

  At Hendrick ****** ****************, we uphold the highest standards of integrity and responsibility in our sales process. We believe that the transaction was conducted with the utmost transparency and good faith, based on the detailed information provided and the discussions that took place. While we regret any inconvenience or disappointment experienced by ****************, the specifics of the vehicle delivered were in alignment with the information discussed and agreed upon during the sales process.

   

  We appreciate ******************** efforts in her vehicle search and acknowledge the significance of her extensive research. Our goal remains to ensure the satisfaction of all our customers, and we remain available to offer further assistance and support. However, considering the thoroughness of the information shared and the diligent research undertaken by ****************, we respectfully consider this matter to have been addressed comprehensively.

   

  Thank you for allowing us to clarify our position. We are committed to moving forward in a positive manner and continuing to provide exceptional service to our customers.

   

  Customer response

  03/27/2024

   
  I am rejecting this response because: it does not acknowledge that even on date of delivery the sales person still had misinterpreted the specs of the vehicle based on **************. this conversation should be on a recorded line and therefore we again request transcripts of all phone calls for review with an attorney. prior requests from dealership for transcripts have been ignored.
  
  

  

  Business response

  03/28/2024

  Dear **************** and the Better Business Bureau,

   

  Thank you for your continued engagement on this matter. At Hendrick ****** ****************, we remain steadfast in our dedication to providing clarity, transparency, and exceptional service to all our customers. We understand the importance of clear communication and make every effort to ensure that our customers are fully informed and confident in their purchasing decisions.

   

  We must clarify that our dealership does not provide recorded conversations or transcripts of such conversations as part of our customer interactions. This policy is in place to protect the privacy and confidentiality of both our customers and our staff. We assure you that all customer interactions are conducted with the highest level of integrity and are internally reviewed to continually enhance our customer service.

   

  Regarding the specifications of the vehicle purchased by ****************, we have provided extensive information and documentation throughout the sales process. It is important to note that the interpretation and understanding of these specifications are the responsibility of the purchaser. We have made every effort to ensure that all information regarding the vehicle was presented accurately and comprehensively, allowing for informed decision-making by the customer.

   

  We empathize with ******************** concerns and have taken extensive steps to address and clarify the specifics of her vehicle purchase, including the features and specifications discussed. While we regret any misunderstanding regarding the vehicle's features, we firmly believe that the dealership has acted in good faith, providing all necessary information for **************** to make an informed purchase.

   

  As we move forward, we wish to reiterate our commitment to customer satisfaction and the continuous improvement of our service. We believe that we have addressed the concerns raised by **************** to the best of our ability, given the information and resources available to us.

   

  We extend our best wishes to **************** for her future endeavors and remain at her service for any future needs. We appreciate the opportunity to address this matter and are confident in our dealership's practices and the integrity of our team.

   

  Thank you once again for allowing us to provide further clarification. We look forward to continuing to offer the high level of service our customers expect and deserve.

   

   

   

  Customer response

  03/28/2024

   
  I am rejecting this response because: it refuses to share transcripts which likely prove their sales person misrepresented the vehicle due to his misunderstanding of **************. it says to protect customer anonymity but we are the ones who see recorded.  response is vague and offers no solution for what to do with the vehicle which we cannot keep and have already replaced as it does not meet one of our very few requirements for the vehicle. our only option is to have to sell the vehicle privately for them and take a 5k loss minimum for sales tax etc.  vehicle was purchased >45d ago and title still not received so will also need to file complaint with SC DMV. 
  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2019 cadillac Xt5 has been at the dealership *************************************************************************** for about a month or so with no resolutions. They told me one issue was going to fix my car, which it didn't and then another issue which now they haven't been able to find the car part anywhere so the car is non-driveable. They want me to come pay for a part that didn't fix my car, also I have been contacting headquarters and nobody has yet to give me a good explanation on how to resolve this issue. I am a Father of 3 trying to borrow cars to get to and from work. Then I'm expected to pay on a car that no longer drives, which makes no sense for a 2019 to have a discontinued part. I just want to get this resolved already, it has been going on longer than a month now with no answers.

  

  Business response

  03/22/2024

  We regret to inform you that the vehicle in question is no longer covered by warranty. As we are not affiliated with *************** we are unable to repurchase the car. It is important to note that the customer did not make the purchase from our establishment, and this is their initial visit.
  
  During our assessment, we identified a damaged fuse block which we promptly replaced. It is worth mentioning that the damage was incurred at a different facility prior to the vehicle's arrival at our premises. Although the fuse block replacement was a necessary step, it is not the final resolution as another component requires attention.
  
  The vehicle necessitates a power steering part that is presently unavailable. Regrettably, this component is not even listed for pricing within any ************** system. We are currently liaising with our counterparts at **************' parts customer relations department to explore potential solutions for assisting the customer.
  
  Warm regards,

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/12/24, I dropped my 2019 Chrysler 300 off for service at Hendricks Chrysler Concord at 7630 Hendricks Auto Plz NW *******, ** ***** around 7am. After a few calls about the engine issues and what needed to be done, I returned to the dealership at 4pm to pay for the service and retrieve my car. ***************************** was my advisor. She processed me out and walked me toward my car parked behind the service area between two other vehicles. As I approached the car, I noticed a line across the windshield. I thought maybe it was just from the wipers since I have dark tint it. I proceeded to get into my car and notice a ************** going from the driver's side to the passenger side on my windshield. I immediately went back inside to tell ******** that my windshield is cracked and it was not like that when I dropped it off. I told her I needed to go get my children from the bus and needed to leave, but would come back. I asked her to please come take pictures and see it for herself. She did and snapped a photo with her cell phone. Her response to me was that one of the manager will call me in a few. About an hour later, ******** calls asking me what my deductible was for my insurance. I asked her why and she stated they would pay the deductible once I filed a claim with my insurance. I advised that I am not willing to do that and wanted to speak to a manager. Thr next day comes and no call from a manager. I send an email to customer service and leave a message with a manager. The following day, I get a call from a manager advising that they again would pay the deductible of my insurance once I filed a claim. I explained again, I am not filing a claim for this since it clearly occurred on your property. I was told that there would be no other solution to this issue and no communication since 3/14/24.

  

  Business response

  03/26/2024

  I hope this message finds you well. I would like to inform you that this is the first instance of your visit to our store. The only service performed was related to the ignition coils, which, in no manner, could have led to any issues with your windshield. Our service advisor and ****** have both clarified this to you. Additionally, *** had a conversation with you, during which the call was disconnected abruptly.
  
  As per legal regulations, we do not hold responsibility for the vehicle while it is on our premises. However, as a gesture of goodwill, we offered to cover your insurance deductible if you opt for that route to reduce your expenses. Regrettably, you declined this offer. If you decide to proceed with a new windshield installation, I am willing to cover half of the cost as a goodwill gesture, with the remaining half to be borne by you. Nevertheless, I maintain that the damage to your windshield was not caused by our service.
  
  Warm regards,

  ***********************
  General Manager
  Hendrick CDJRF of *******
  Hendrick *** of *******
  7630 Hendrick Auto Plaza NW
  *******, ** 28027
  Direct: ************

  Customer response

  03/27/2024

   
  I am rejecting this response because: I have explained to the mangers I spoke with that I am not willing to file an insurance claim for the repair of my windshield. When I dropped the car off, the windshield was in perfect condition and now it completely ruined. You offering now to cover half the cost to get it fixed is a complete slap in the face. I may have accepted that from the beginning. Now it's the principal of the matter. I should not have to bare the cost of the damage that someone in that facility caused to my card before, during or after the service was complete. I am not happy with this situation at all and how this is being handled. 
  
  

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 14 I had an oil change service. I was notified by text that the service was complete. When I went to the service counter to pay, I was informed that the bolt to my oil pan was stripped and a new oil pan would be $1,100 dollars. I was not informed there was an issue when the technician saw a problem or I was never taken back to the garage to actually see the issue. I complained that how would I know if it was actually stripped by the mechanic putting the bolt in crooked (which is usually how a bold gets stripped). If it was stripped previously, they did my previous oil change. The service advisor then said he would go back to garage and see if there any thing they could do to fix the issue. He returned and informed me they put an oversized plug in the pan, but I would have to have the pan replaced the next time I had the oil changed. I did not approve this temporary fix. They did not charge me for my $80 oil change, but I believe Hendrick Chevrolet should fix my oil pan.

  Customer response

  03/21/2024

  The dealership is

  **** Hendrick *********

  1500 **************** P.O. Box 30969

  **********, ************** 29407

  

  Business response

  03/25/2024

  I wanted to share some details about the recent service on your vehicle. On 3/14/2024, your 2010 Silverado came in for an oil change. During the service, we noticed that the oil pan drain plug threads were worn, which made it challenging to tighten the plug properly. To replace the oil pan would have been around $1,100.00, but we were able to resolve the issue by installing a self-tapping oil pan drain plug. It's worth noting that this temporary solution does not necessarily mean you will need a new oil pan during your next oil change.
  
  You typically have your oil changed once a year at our location since you don't drive the vehicle much, which is great for its maintenance.

  Customer response

  03/28/2024

   
  I am rejecting this response because:
  I was told when I went to pay for my oil service that the oil pan plug was stripped and I would need to replace my pan. When I protested,  the service representative said he would go back to the garage to see if there was anything else they could do. I was told that they put in an oversized plug but the next time I had a service I would need to replace the pan. 
  

  If my pan is not damaged then I have no issue. However, I would like some assurance that my pan will not need to be replaced the next time I get an oil change. 
  

   

  

  Business response

  03/29/2024

  When you next visit us for an oil change, we will conduct an inspection of the oil pan to verify that both the pan and drain plug are functioning correctly. Should the pan be deemed unsuitable for further use, we will provide assistance with the replacement of the oil pan.
  
  Best regards,
  
  ****************************** 
  Fixed Operations Director 
  **** Hendrick Chevrolet 
  ***************************************;
  **********, ** 29407 
  ************

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was involved in accident in November with damages to the right side of my vehicle and suspension my insurance asked for me to choose a Maintenance Company to fix my vehicle. I chose Hendrick Collision because its near my residence. My vehicle was released for repairs in 12-23-2023 and still at there shop as of today. After release of my vehicle to the shop I returned overseas which I currently work. I have kept frequent calls and emails to the Estimater dealing with my vehicle in there front office. I have been told my vehicle was going to be completed a month ago. I have had my family members go by and check on the vehicle and they tell them the vehicle is in another shop and should be ready soon. I call no answer. Email no answer. I work in ****** total different time zone and I have to constantly call them to try to get a response when it will be completed.

  

  Business response

  03/20/2024

  The suspension components had to be specially ordered, which unfortunately led to a delay in scheduling the repairs. Specifically, the right front wheel was detached from the suspension, rendering the vehicle immobile until the necessary suspension parts became available.
  
  I am pleased to inform you that all the required suspension parts have now arrived and have been successfully installed. The vehicle is currently undergoing body repairs at the workshop.

  Customer response

  03/22/2024

   
  I am rejecting this response because: The estimator *************************** told me my suspension parts were all in for repair almost 3 weeks ago. Every time I have reached out to Hendrick regarding my vehicle they have told me my vehicle will be done by the end of the week. Thats been 2 months already. 
  
  

  

  Business response

  03/22/2024

  We initially believed that we had all the necessary parts three weeks ago. However, upon inspecting the vehicle in the workshop, we discovered a torn boot on the rack and pinion. Unfortunately, the boot is only available for purchase as part of the complete rack assembly, so we had to place an order for that component and await its delivery.
  
  I am pleased to inform you that all the suspension work has been successfully completed, and the vehicle has now entered the body repair stage. If everything progresses as planned, we anticipate that the entire process will be finalized by 03-29-24.
  
  Warm regards,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩