Complaints

This profile includes complaints for Hendrick Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hendrick Automotive Group

  6000 Monroe Rd Charlotte, NC 28212-6119

  
• 

  Dale Earnhardt Jr. Chevrolet

  3127 W Tennessee St Tallahassee, FL 32304

  
• 

  Rick Hendrick Chevrolet Atlanta

  3277 Satellite Blvd Duluth, GA 30096

  
• 

  Rick Hendrick Chevrolet of Buford

  4490 S Lee St Buford, GA 30518

  
• 

  Rick Hendrick Buick GMC

  3244 Commerce Ave Duluth, GA 30096

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a *** warranty since we purchased the car in spring of 2017. We renewed the warranty and all together we paid over 7K for the warranty in a timeline of seven years. We take care of our *** and have all documentation to include receipts, reports, and videos and feedback that we maintain our car. Not once did they suggest any actionable services on behalf of *** Murrieta besides that traditional oil changes therefore, preventive maintenance was not actioned. A few months ago, our warranty expired and as you all know, *** does not extend beyond seven years, and I see why now as a concerned consumer whose vehicles service was pointed out but never actioned until the warranty is void. The service department is misleading and untrustworthy. This is very wrong and ethically unacceptable.

  

  Business Response

  Date: 04/07/2025

  Well be splitting the charges with him, and hes agreed to move forward with the work. Hes currently scheduled for service this Saturday and expressed his appreciation for the support.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Hendrick ********* of Duluth is a pitiful establishment with robots as sales rep. **** are unmotivated and lack basic communication skills. I was sold me a lemon on February 25 of 2025. I purchased a 2017 *** I drove the car less than 48 hours and returned the car to the dealership. I was told that they were going to take the *** to the Sister location (******) and that I would be given a loaner. I agreed and had a loaner for approximately 32 days during this 32 day time I received zero initial phone calls from **** Hendrick *********. All communication came from my end. I was only told to enjoy my trip and that my vehicle Was undergoing repairs during the waiting. Period I was also told that due to recent tariffs that we were waiting on parts I was basically given the runaround the entire duration of the ************************************************************************ when the ***** track I was given as a loaner was now being sold. **** asked me if I could return the vehicle and I would get another loaner. I advise my sales representative **** ******* that I had to get off of work and come after work, he understood I was under the expectations that I would have a loaner vehicle waiting for me when I got to the dealership there was no loaner vehicle and no one knew exactly I was talking about. I received a phone call the next day. **** delivered another loaner vehicle to my home and picked up their vehicle that they sold. I was then told them my vehicle was ready when I got to the dealership the car that I left ******************************************************************************************** a vehicle that had engine failure lights.

  

  Business Response

  Date: 04/09/2025

  The dealership is in the process of selling the customer a different vehicle. The customer has expressed that she is satisfied with this resolution and intends to close out this BBB complaint.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2011 ****** Camry on February 22, 2025 for ******** at the Hendrick ***** on8901 **********. ********* NC *****. The dealership has failed to register the vehicle. They were supposed to transfer a tag. All this time I have been driving with tags that are registered to another vehicle because I had trusted that they would submit registration paperwork. I have reached out multiple times asking if the vehicle has been registered and every time, I was told that it was. Clearly, I was being lied to every time I asked. I went two times to the *** to see if the dealership had had submitted registration paperwork to them but was told that they hadn't, and the *** told me that it shouldn't take too long for them to submit registration paperwork. I reached out to the title clerk two times, and she would never return the call. Finally, I was able to reach the title clerk on April 2nd and was told by her that they had not registered the car as of April 2nd and that she would call me back in 5 minutes. A couple hours went by, and I called back the dealership asking for the title clerk since she had failed to call me back and was told that she had left for the day. I went to the dealership and brought the car back along with the two keys and told them to refund me my money since they had failed to register my car.

  

  Business Response

  Date: 04/07/2025

  We have spoken with the customer and we are unwinding the deal per his request. 

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Kia ******* on 22 MAR 25 from Hendrick. We "shopped" with them the day prior and talked about current specials. During that shopping trip on 21 MAR, they mentioned a special 1.9% APR for ********. The online specials also include a $3500 "Hendrick savings" discount on ******* hybrids, which we purchased. When time came for closing our deal, we were told that we get EITHER the 1.9% or the $3000 (not $3500), and our rate if we choose $3000 was 6.75%. We couldn't get the full $3500 because we were also told that to get the full amount, we'd have to purchase $2500 of additional items that we didn't really want.Nowhere in the store or online explained that the special APR and the $3500 were a choice - or that the $3500 had caveats. In one small print section online, it states that "Offers may not be combined except where specified" but for something as large as their "Spring Sales Event," I think the "1.9% or $3500" should be spelled out. None of this was revealed until we were ready to sign the forms.

  

  Business Response

  Date: 04/03/2025

  Upon reviewing Mr. ********* purchase, he was presented with two financing options:
  $4,250 discount with standard rates.
  $1,250 discount with a 1.9% APR.
  The initial price sheet included an accessory package totaling $2,891, with Lojack ($1,495) listed as optional. Ultimately, we discounted the accessory package by removing Nitrogen ($199), All-Weather Mats ($399), and the optional Lojack system.
  Our advertised $3,500 discount includes a $3,000 *** ******* rebate and a $500 dealer discount, with additional incentives available for military ($500) and *** loyalty ($750), both of which Mr. ******** received. Instead of showing the $500 dealer discount separately, it was applied through accessory package reductions.
  We regret any confusion during the purchasing process and acknowledge Mr. ********** concerns. As a goodwill gesture, we are offering the $500 difference he believes he is owed.
  
  

  Customer Answer

  Date: 04/03/2025

   
  I am rejecting this response because:

  We wanted 1.9% APR, $500, and to help others - clarify both the low APR choice and the $3500 choice on the Hendrick website. 

  The website is not at all clear, and we want to help others here.

  **** ********

  
  

  

  Business Response

  Date: 04/04/2025

  Our disclosure states, Offers may not be combined except where specified. However, our listing does not specify any instances where offers may be combined.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2025, I purchased a vehicle from Hendrick ****** Merriam, located at *************************************. I financed the vehicle through *****The finance manager, ******, failed to provide the exact amount I needed to finance. As a result, **** paid $28,000 to Hendrick Toyotamore than was necessary. Additionally, on March 15, 2025, I canceled an extended warranty and am due a refund of $1,436.The total amount owed back to **** is $4,147.55. Despite numerous attempts to resolve this, I have been repeatedly told by the dealership that they are "working on it," without ever providing a timeline or proof that the funds were returned to ****. They have also stated they will not provide documentation once the funds are ******* has now been over a month since I purchased the car, and I am still making loan payments (with interest) on the full $28,000 loan amount. I was told by ****** ******* today that **** will eventually provide me with a credit for the interest, but this is still unresolved and *************** this point, I have lost faith that Hendrick ****** Merriam will ever follow through on issuing the refund or communicating transparently about the status of this credit. I am requesting immediate resolution, including a full refund of the $4,147.55 to USAA and written confirmation that this has been completed.

  

  Business Response

  Date: 04/01/2025

  Our ******* has received the check request for both the overage and the product cancellations. They are expected to process these within the next 48 hours, after which the funds will be distributed back to the lender, as they originate from loan proceeds.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, I found a plastic inside of headlight got ripped out and dangling. I was confident that *** will handle this and fix it with warranty because it didn't get caused by any accident. On march 28th, I brought the car to dealership at ******* *** and they were happy to investigate the issue. On march 31st, they informed me that they found the paint damage on front bumper and they made the decision to not cover this under warranty. I explained to dealership that the paint damage was caused by paint protection film and never had any front damage, and they didn't reply on the comment and finalize the decision without verifying my comments or any communication.

  

  Business Response

  Date: 04/02/2025

  *** was involved they are very strict on trim especially exterior. We sent photos of the client concern. *** Tsara responded with 3 accidents on the car fax. Collectively deemed to be outside influence. 

  Customer Answer

  Date: 04/02/2025

   
  I am rejecting this response because:
  

  Three incident that they mentions is nothing to headlight damage. If ******* *** wants to correlate those incidents to headlight deformed, that argument fails because it happened 1.5 years ago. if the headlight was truly damaged from those incident, this would surface during those inspection period but it didn't. To me, this is just one of those attempts to save their operation cost by connecting the dots that doesn't event make any sense. 

  
  

  

  Business Response

  Date: 04/04/2025

  We sold the car new but not to this client. It appears the client is trying to hold East Bay accountable for an issue they have with BMW. Carfax shows that this vehicle was in 3 collisions. There is nothing further that the dealership or Hendrick Automotive Group can do regarding this issue. 
  
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of last year my wife bought a truck from ****** apex and they added on a extra 3k package into the price without explaining it was separate from the price upon realizing we tried to get a refund which was allowed per there contract rules we were lied to several times about the status of our refund and have been trying to get the money back for about 5 months now

  

  Business Response

  Date: 04/02/2025

  This was processed on 3/20/25 (check attached) & delivered to lienholder on 3/28:

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***** Fit at this dealer and they provided me with a *** of all the paperwork on the car and sell of the car, unfortunately I misplaced the *** and I called them and asked them if they could please send me another *** , I would pay for it or they could just email me the information. They told me they could not send me a *** nor email me the information for security but that they would however mail me thru regular mail the paperwork. Weeks have passed by and nothing at all. I have called them several times and all they do is lie about it. I would not recommend this dealer to anyone wanting to do business with honest people. I would like to have the paperwork mailed to me like they promised me, especially the man I bought the car from...*******.

  

  Business Response

  Date: 03/26/2025

  A new USB drive and paper copies of the paperwork has been FedExd to the customer. He should receive it tomorrow late morning

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on March 11, 2025, at **** Hendrick ********* in *******. They sold a car that needed repairs and told false information, gave car back to them on 3/15/25 for them to repair/fix all problems with the car and on 3/22/25 received a call that car was ready and when inspected car it still had the one main issue still not resolved. Returned car back to them on 3/23/25 and told them that I should have not been sold a car that just got inspected and still needed tires and with the Forward Alert Not available above 50 mph, and was told that the alert was normal for Range Rover, they said that I can't get my money back because of the loan but I told them they had the car more than me and I should not have to wait on a vehicle that I just got if I wanted to wait for a vehicle I would have waited to purchase one. I called the corporate office on 3/24/25 and I also, let the lean holder *********** know ************ looking into this as well) what was going on since I left the vehicle on 03/23/25 and requested all my money I put down on car and warranties. Since I told them that they have taken the car to ********** and corporate called on 3/25/25 and said that the car is at ********** and I'm in a loan I told him that it should have been repaired before someone purchased, the tires should have been replaced especially just passing inspection and I do not want the car I would like my money back and I was told I would get a call this afternoon3/25/25

  

  Business Response

  Date: 03/26/2025

  The dealership has contacted the customer and we will be unwinding the deal per her request.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded my 2018 ***** Cruze for a 2024 trailblazer mind you my vehicle was good condition no accidents no bumps no nothing I got a little over 9000 for it. Not this trailblazer started just stopping I should have known something when I had to go get windshield wiper fluid put in it then I had almost no oil in it but **** ******* fitted me in and I didget a oil change and it still kept stopping the 2024 trailblazer but my app kept saying that my vehicle was good so the other day it wouldnt start I was going have it towed but I waited and it ended up starting then several days later it didnt the same thing wouldnt start but the service light came on so I reached out to **** Hendricks and took the truck there the guy tested it and it said everything was good they stated the truck was under warranty and that they would need to keep my vehicle for a week and if they didnt have a loaner so I told him I wasnt paying out of my pocket for No rental Car my insurance only covers collision and GM states that **** Hendricks has to deem it as malfunction or basically a recall and the lady did give me a ticket number the man stated they needed to catch the truck in the act and thats hard but I refuse to come out of my pocket for a rental car not going do that they dont have a liner car while they check that trailblazer out very disappointed because they harassed me for several years about my ***** Cruze why should I come out of my pocket this is a 2024 and I have only had it 8 months with a little over ***** miles dont mess with the trailblazer period it rides good put it will go dead on you facts I told them about the light that came on but people look at you like you stupid do not go buy there trailblazer very disappointed now they going say if you pay for the rental we will pay you back if its a recall dont buy there trailblazer I spoke with ** as well its under warranty and I will not pay for a rental if worse comes to it its a process for the lemon law she said

  

  Business Response

  Date: 03/25/2025

  We will be reaching out to the customer and putting them in a loaner vehicle while we address the issues with their vehicle.