Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into take 5 oil change on 3/31/23 for a basic oil change. They changed oil and filters that I approved of, they opened the door on top of motor that houses another filter they struggled to get it out and when they did they broke the cylinder that houses that filter. They tried to put it back in it wouldn't go so they forced it in. then they said they were done. They charged me ***** and sent me on my way my way. I got on freeway and when I was getting off my check engine light came on also my dash was flashing low or no Oil I check under hood their was little to no oil on dip stick. pulled into auto repair shop they lifted hood oil was all over my engine and every where they said you can't drive this car. so we called ************************* GM of ****** store he came said they will pay for repair this was Friday car was repaired on Monday 4/2/23 today is Thursday and no payment has been made they said they would pay for rent a car no payment has been made I have 4 special needs kids and I need my car NOW . this place should be shut down not only do they damage customers vehicles they drag their feet when doing their part in paying for repairs quickly.

  Business Response

  Date: 10/30/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

  Thank you, 

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed before I turned in my car to the dealership and asked for the cheapest oil change. The gentleman attempted to talk me into getting the premium one because the vehicle was a luxury brand. I explained to him that I am in the middle of a buy back with the dealership and that I just needed a cheap oil change. He finally agreed and then later informed me that he was unable to give me the $$30-40 oil change and I needed to get the $90-$100 oil change. I told him don't worry about it- I will go somewhere else. He then said "I already dumped your oil." I called corporate the next day to complain and they apologized and said they would mail me a check for the oil change and send me a 50% coupon for my next oil change. This was in February and I have not received anything from corporate and we continue to play phone tag.

  Business Response

  Date: 10/30/2024

  Hello,

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you, 

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ****************** took her car to Take 5 on 121 ********** ** for an oil change, she said every one was nice there. after completing this she paid and left next day her check engine light came on. Her car is a 2017 ***** cruze so we thought it just needed maintenance. We took it to the shop and they said the filter was put on upside down and damaged a part in the car which needed to be replaced, as she is traveling for college we fixed it. I took the receipt to the take 5 and spoke to the manager and said i wanted to be refunded for the repair being they made the mistake which caused this repair. at 1st she said she would just refund us the oil change cost I said no as the repair is what needs to be refunded. The manager took a copy of the receipt and said she sent it to corporate and every time I go or call to follow up on this she just says it's in process. I tried to reach a corporate person but am unable to reach a person and have yet to receive a call back. I get it mistakes happen but it was not my mistake that caused this.i would like a response and an update on my refund as i was told we would receive. i don't have receipt in front of me but it was approximately ****** I you are able to reach out to this company and at least get me an update on this I would appreciated it *********************************

  Business Response

  Date: 11/02/2024

  Hello, 

  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  

  Thank you.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I even begin? Let's start with the truths. If you take your vehicle here for any kind of service and the Technicians harm your vehicle, you must be prepared for a total lack of ownership and business ethics from the bottom up. I took my 2013 F-150 in for a routine oil change that became NOT so routine AT ALL! On Feb 8th, they completed an oil change, several days later, my oil change light on my dash came on saying I needed an oil change. I thought that was odd because it was just completed, but thought maybe they had not put enough oil in at the time of change. They also have a "top off" program where they will top off your oil if needed between changes, so I stopped in. Once they lifted the hood, it became apparent that something was wrong. It turns out the dip stick had been broken. They made several attempts to remove the broken stick and could not. Since I was holding up the bay, they said to take my truck to *****'s Automotive and they would repair it at no charge to me. I promptly took my truck to *****'s. After they had a good look and sent the estimate to Take 5's Manager, things quickly changed. In order to remove the broken dip stick, the valve cover on the drivers side needed to be removed, this was not a cheap fix, $785 to be exact was the estimate. I was contacted by the Manager and told they would not be paying for my repair, I was told my truck was "old" and they offered $300 as a buy out for their mistake and then claimed they didn't break anything . I accepted their $300 and paid the remaining balance out of pocket. I've mentioned this to close friends of mine and they all have said, "****, I could have told you not to go there". So, now, I'm telling all of you who will listen, don't go here, it could end up costing you a lot more than an oil change.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my previous complaint.  
  

  I have resolved this issue with the business and am completely satisfied with the resolution I received.
  
  Thank you. 

  Monroe Bull

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two hours to run errands while my son was at an event. I am riding down Roswell Road and see a Take 5 so I said this is a great errand and on my to do list. I pull in, great wait time and a nice greeting. After a short time, the technician makes a comment that his manager wants to see him in the office. He then comes over to the window and says your oil plug came out in the oil and they need to get it out so the wait will be a little longer. Then he comes back and says my manager wants to speak with you. I lean under the car and she says as the tech is showing me my oil plug compared to what an oil plug should look like. *******, shop manager says it going to be longer because she is trying to get the rest of the oil plug that is still in the oil pan out. After about 30 minutes the manager then comes to the window and says the rest of oil plug won't come and her DM is getting a wreaker to take my vehicle to Meineke on Roswell Road but she is not sure how long the wreaker will take and that I could drive down as it is less than 4 miles to the Meineke. After offering the tow the manager really seem to push me driving that it would be quicker and the Meineke is busy but would be fitting me in. I did choose to drive the 4 miles. ****** at Take 5 to me and I want to keep your business so call me and the next two oil changes are on me. The manager then said Oh and my DM will be calling with his credit card because his limit is more than mine. The Owner/Manager was helpful and then wait for it. The bait and switch. He says the s**** can come out but then nothing will go back there so the oil pan needs replacing. I get that part. He says it will be $600 but Take 5 approved $500. He said you trying calling and I will call too. He gives me the number from the caller ID and I call and it goes to a voice that is full. I tell the manager of ******* this and that I need to pick up my children as I was just running an errand. So I have to price Uber vs Lyft to pick up my children and find a way home. It cost $20 to go back up Roswell Road to pick up my son. Then $50 for a ride share for us back to **************. Then the DM, ***** ************ District ****** for *******, calls for the bait and switch part 2. ***** to me, the Meineke manager said the s**** was threaded wrong and this probably happened on a prior oil change and I want to keep you as a customer so I will pay for the oil **********************. I told ***** that is not acceptable because I was told they would pay $500 and I would pay $100 for the total of $600. Also I have to pay to get home this evening and get back to pick up the car tomorrow because the parts wont be ready till Saturday. And I told ***** that is acceptable because the Meineke manager said a lot of pressure, like 200 pounds to break the s**** and how big the oil pan s**** is. I told him I saw the s**** and that it looked broken to me. I told ***** that if his techs saw the s**** was missed threaded they should have told me they could not service my oil change and I would have left and had to figure something else out. And that he needs to pay what was agreed to get me to leave and go to *******, $500. He raises his voices a little and says I am not paying $500 (as though I am asking him to pay it). I said you gotta do something because I could have left and your tech broke the s**** Meet me half way. After around him repeating at least twice the same thing of I dont want to lose you as a customer. I told ***** that I have been getting oil changes at Take 5, in ******* (*****************) and ******. I have even used the Hwy 78, ********** location so it the s**** was missed threaded it is still a Take 5 issue.*********************************, ************

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction - 03/16/2023 at approx 12:15 pm Location: ******** and ***********, *****, ** Name: *************************** I went to have the oil changed in my ****** Camry 2015, with approx ******* miles and requested that they change the oil with the synthetic blend. I was told and shown material that said I could NOT have the blend because I had a full synthetic last oil change with Take 5 Oil Change. This "policy" did not sound right at all mechanically nor under my Constitutional right to chose whatever oil available in my vehicle. As I needed the oil changed, I had to go along with their policy". Upon arriving home, I spoke to my husband and immediately researched this "policy" along with the mechanical recommendations of changing from full synthetic to blend in a vehicle and I am now furious as this "policy" is not correct at from any position. It is based on subjective bias at best. And is obviously in the business favor to illegally push unwarranted sales pressure techniques for personal gain and opposing the consumer and violating an insane amount of consumer laws and best practices.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company performed an oil change on my car. The oil plug is supposed to be replaced every oil change. They did not, they put back on the old one causing it to strip. After multiple hours of attempting to fix their mistake they told me to take it to a mechanic and they would pay for it. I took it to a mechanic and the mechanic told me that Take 5 did so much damage that my whole oil pan needs to be replaced. After giving this info to Take 5 they told me the warranty was up because the original oil change took place over a year ago. When I mentioned that they did more work on my car just weeks ago to fix their mistake (which they admitted to) he said sorry, warranty is still expired. I have tried every avenue of getting in touch with some kind of supervisor. The highest ranking person I can get in touch with is the gentleman who did the damage to my car and the same guy who took back his offer to pay for the damages. I have called multiple locations, can't get anyone on the phone, I was able to get customer service on the phone after at least ten calls. She was very rude and seemed under qualified to be dealing with complaints like this. She told me I would hear back from someone that day and I have not heard anything still. I'm not looking for a settlement or to get reimbuersed for the inconvenience. I just want them to pay for the damage they caused as well as be held accountable for running a business like this. I have gone online and found dozens of people who have had similar experiences with this company as I have. The mechanic I took it to quoted $3000 to replace the oil pan. I should not be held responsible for their inexperience and willingness to cut corners. This is the Take 5 Oil Change located at ****************************************************************. For some reason my screen has a location in **.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed at this location on March 10th 2023. During the oil change, they broke the splash shield off of my car. and told me I didnt need it. They told me they would take care of it but then called me back saying I needed to call customer service.. I have left multiple messages and emails and Im now getting ignored. I cant drive my car until this is fixed.

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to **** Inwood Rd to get a top off and was charged $9.99 which I have never paid for a top off after doing business with Take 5 for over 5 years. The manager **** told me if I had over ***** miles on my initial oil change I would have to pay, I have been using the Take 5 in ********* where Management told me a top off is free so I got my oil change ther. I told the manager on Imwood and he failed and refused to give me a refund. In fact he told me how ro spell his name "WiK2BR105140ll". Account No. ********* VIN: *****

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for an oil change and they did not have my oil available so I had to bring my own. After getting there, we realized it was the wrong oil. I said I would go get the correct one until the employee said it does not matter, this one would work the same way. Because I assumed he knew what he was doing, I said okay. Immediately after pulling out, my car had an engine light come on and my car started running poorly. I called my car manufacturer to discuss the oil issue and they said that is not correct, and the oil they told me was okay to put in definitely was not. Therefore, I immediately got the correct oil and went back to the shop to explain them the experience I had and speak to the manager, ******. He has no management or customer service skills whatsoever and is like talking to a wall. He couldnt even fully comprehend the situation and just kept repeating that if we do a service we have to charge. Even though his employee messed up and admitted to him while I was there the second time, he didnt care and still charged me to change it again 2 days later. In what world would that make sense. Anyone with any sense should at least realize you shouldnt charge a customer for a service that was done incorrectly the first time. I am disgusted with my experience. Now, I have taken my car to the dealership to get fixed and they cant figure out whats wrong with it since the original oil change. I literally will have to pay for a big repair because of this terrible experience. They estimated $600 in labor just to try and figure out what this did to the engine. I cannot believe this has happened and dont know what to do.

  Customer Answer

  Date: 02/28/2023

  **************** Dr
  *************, ** 34787Tell ** why here...

  Business Response

  Date: 11/02/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.