Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  Cusick has provided a partially inaccurate account of what happened, in my opinion, to malign my character. I HIGHLY encourage them to please show documentation where I called incessantly 35 times, which is ridiculous and false. I am taken aback by the tone and accusation within their response, fully reflecting as an unprofessional exaggeration. 
  It is correct, however, they have recently responded by email (after this complaint) to confirm theyve actioned my request. I have since thanked ******, the individual who responded. 
  I am happy to provide documentation from my wireless carrier to substantiate that I called less than a handful of times. This experience is less than desirable.

  Business Response

  Date: 07/18/2025

  We appreciate the opportunity to respond to the concerns raised by **** *******. At Cusick Community Management, we take all resident inquiries seriously and strive to address them promptly and professionally. The homeowner stated that she was ignored completely and received no follow-up, no refund. However, our records show extensive communication and timely engagement on our part:
  The homeowner contacted our office a total of 35 times by phone and four times by emai.
  On July 8, she called 10 times, beginning at 3:14 p.m., with several calls placed back-to-back.
  She spoke with our accounting team twice that day:
  First call lasted 7 minutes and 58 seconds
  Second call lasted 7 minutes and 27 seconds
  On July 11, she placed 25 additional calls between 9:42 a.m. and 9:54 a.m.
  On July 14, she also sent four separate emails, each of which received a response from our team.
  Regarding the core issue:
  The homeowner was enrolled in auto-draft services.
  Her account was drafted for the quarterly assessment after a manual payment was submitted.
  Upon speaking with our team, she was advised to submit her refund request and account removal request in writing, which is standard protocol for the protection of her account and financial information.
  Once her written request was received, her auto-draft information was removed, and her refund was processed in accordance with our accounting procedures.
  We understand the frustration that duplicate payments can cause and regret any inconvenience. However, we dispute the claim that the homeowner was ignored. Our records clearly show prompt engagement by our team via phone and email.
  If further clarification is needed, we are happy to provide full documentation to support our actions.
  Sincerely,
  Cusick Community Management

  Business Response

  Date: 07/24/2025

  Thank you for your message.

  Please know that our intent was never to convey any tone of exaggeration or disrespect. We are simply providing the details as we understand and believe them to be accurate based on our records and internal documentation.

  With regard to the number of phone calls, we referenced the call activity as it was reported through our phone system log. I have included that information as an attachment.  Our goal is always to maintain clear, professional, and respectful communication, and we appreciate your willingness to engage in that spirit as well.

  Were glad to hear that your request has been resolved and that ****** was able to assist you. Please let us know if there's anything further, we can do.

  Thank you 

   

  Customer Answer

  Date: 07/24/2025

   
  I am rejecting this response because: I vehemently disagree that their documentation is factual. I have attached my call log from my wireless provider, which shows that I did NOT incessantly phone them as theyve purported. Instead, my records reflect that I called them once between 7/3 and 7/24. Call lasted 8 minutes. Please see their number reflected along with my number. Their dates are completely random. I am an HR professional and a leader and cannot comprehend how this is being managed. I value relationships and would like to just settle all and move forward. 
  Thank you,

  **** Simpson 

  
  

  Business Response

  Date: 07/25/2025

  Thank you for your response.

  Please know that our intention has never been to misrepresent the facts or to engage in any communication that would cause frustration. We are simply providing the information you requested based on the call data as it appears on our end. However, we fully respect and acknowledge the information youve shared, including the documentation from your wireless provider.

  If the phone number we are referencing ************ is not your number, that could certainly explain the discrepancies in the call activity weve observed. If you can provide your correct number so that we can update your file and remove this number from our form of communication.

  Our goal throughout this process has been to ensure you received responses to your inquiries. While those responses may not have aligned with your expectations or preferences, we did make every effort to be timely and communicative.

  We appreciate your desire to move forward and value the tone of professionalism and resolution youve expressed. Please let us know how you would like to proceed so we can work toward closing this matter on a positive note.

  Customer Answer

  Date: 07/28/2025

   
  I am rejecting this response because: Cusick continues to maintain an inaccurate narrative of the events; in particular, the number of calls I made, even after I provided authentic records from my wireless carrier - which clearly confirms my mobile number. 
  As mentioned earlier, Cusick has processed the refund, which resolves my primary concern. Thank you, Cusick for actioning this, I appreciate it. With this, I would like to close this out on my end.

  Thank you,

  **** Simpson 

  
  

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** Management company has fined me $100 for "weeds in the flower beds" when there is ot an excessive amount of weeds there - no more (less in fact) than all the neighbors - attached are pics - this does NOT warrant a fine.... i didn't pay it so now they're fining another $100 and will do so each month i do not pay. I've reached out requesting an explanation of what a "reasonable" amount of weeds in the flower beds is acceptable and have received no response.

  Business Response

  Date: 06/09/2025

  Each homeowner has the opportunity to attend a hearing with the Board to discuss any violation they may have received and to ask questions about it.
  The process is as follows:
  When a violation is identified, the homeowner receives an initial letter informing them of the issue and providing ***** days to correct it.
  If the issue is not corrected within that time frame, a second letter is sent. This letter again requests that the violation be addressed and also invites the homeowner to attend a hearing with the Board to discuss the matter.
  If the homeowner chooses not to attend the hearing or if the violation remains unresolved after the hearing, the Boardper state statutehas the authority to impose a fine. The fine process is as follows:
  An initial fine of $100 may be imposed immediately.
  Additional fines of $100 may be applied for each subsequent inspection in which the violation is found to still be in place, typically on a monthly basis.

  Thank you 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:

  While I can appreciate the time taken to copy and paste this canned response, I cannot accept this as a resolution to my complaint. My complaint was specific; therefore, it is my opinion that Cusick Company should have to respond to the specific complaint. 

  Cusick Company reserves the right to interpret their bylaws how they see fit; however, they refuse to provide the residents of this community with these interpretations verbally or in writing. The "process" becomes broken when Cusick Company cannot provide the resident with specific information requested. How can a community of people abide by rules when the rules can change without notice based on the arbitrary interpretation of an employee of Cusick Company?

  My family has lived in this community for over four years. In all that time, we have not been breaking the article in question. The article hasn't changed, and we haven't made any changes to our yard, yet suddenly we are in violation? Why? Because the Cusick employee currently tasked with driving around looking for violations interprets something differently than the last employee did? How are residents expected to keep up? 

  If residents of my community are required to follow the bylaws [and interpretations of said bylaws] of this community, then I don't think it's unreasonable for residents to request clarification and have Cusick's interpretation of these violations explained to them in writing. Furthermore, we should not be expected to take time out of our day to attend a hearing when we are simply seeking clarification to ensure that we maintain compliance with the community standards.

  have copies of the violation, my responses and requests for clarification that I would be happy to provide. I have been cordial and respectful in my requests for clarification from Cusick Community Management but have not received the same respect in return.

  Business Response

  Date: 05/31/2025

  Thank you for your message and for taking the time to share your concerns.
  When you purchased a home within the community, you agreed to abide by the governing documents of the ********************** (***), which outline the standards and expectations for all residents. These documents help ensure consistency, maintain property values, and promote a positive living environment for all members of the community.
  Regarding the violation notices you received, please know that the process begins with an initial notice identifying the specific concern and providing a timeframe, in this case, **************************************** corrected. Because our records show that the matter was not resolved within that timeframe, the next step in the process is to attend a hearing. The hearing provides you with the opportunity to be heard and to clarify what you may not have understood or what you believe may have been done in compliance.
  The hearing is not meant to be punitive but rather an opportunity for dialogue. If you are not able to attend, you can provide your feedback or photo, and it will be presented to the board on your behalf.
  Were here to help guide you through it. I will reach out by email to try and clear up any confusion you may have about this issue. 
  

  Business Response

  Date: 06/13/2025

  Thank you for your message and for taking the time to share your concerns. Please be assured that my previous response was not sent without careful consideration. Prior to sending the initial response, I thoroughly reviewed the situation. As outlined in both communications, the community guidelines permit the display of one flag. The photo documentation provided with each notice clearly reflects that more than one flag is currently displayed at your property. We sincerely appreciate your familys long-standing presence in the community and your commitment to remaining in compliance with the governing documents. While we recognize that previous enforcement may not have addressed this issue, that does not change the current guidelines or the shared responsibility of all homeowners to adhere to them. Our role as the managing agent is to support the Board in upholding the communitys standards. These guidelines are established by the Association and are not created or arbitrarily interpreted by Cusick employees. That said, we understand the importance of clarity when it comes to compliance expectations. We have provided the applicable guideline in writing above and remain available to offer any further explanation you may need. Should you wish to dispute the violation or present additional context, the hearing process offers an appropriate forum to have your concerns formally reviewed by the Board. We encourage you to take advantage of this opportunity if you believe the violation was issued in error or deserves reconsideration. If you would like to discuss this further, I welcome you to reach out to me directly at ************************************************************.
  

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that this company is misappropriating the community ********* We recently had a 2025 budget review where members were muted when wanting to ask questions. The funds for landscaping has almost tripled in a year and the community property behind my property is over 5 feet tall. Additionally, we have to request landscaping to be done. ** a year for dog stations to be refilled that are always overflowing and never have dog bags. Our pool is absolutely disgusting, where is the pool cleaning company that we are finding and why are they not cleaning our pool? This is a management company, and they do not manage anything except telling us we have to pay more. For what, thats not clear. Stay far away.

  Business Response

  Date: 05/23/2025

  Thank you for your feedback and for taking the time to share your concerns. Id like to address a few points to provide clarity and context:
  First, the community includes over 14 acres of maintained common area, which requires significant resources to manage effectively throughout the year. As the common areas are turned over to the association, the landscape budget increases. 
  Regarding the pool, please know that during the pool season, the pool maintenance company inspects and services the pool daily. However, since neither the management company nor the pool company is on-site full-time, we rely on homeowner communication to help identify and resolve any issues quickly. If you ever notice something that needs attention, we encourage you to reach out right away so it can be addressed promptly.
  We take homeowner concerns seriously, especially when it comes to financial stewardship and transparency. If you feel your questions during the budget review were not addressed, please consider submitting them in writing so we can ensure they are reviewed and responded to. Please continue to notify us when issues arise so we can take corrective action. We appreciate your engagement and are committed to the level of service provided to your community.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  While I understand that processes and privacy laws exists, this situation has been a problem for two years and now moving into the third. Complaints and requests to the HOA/Board for help have been documented with photos,videos, police reports, etc. only to be met with resistance or total rejection.  I was told by a Board member (who is an employee of DR ****** with no vested interest in helping with the issues) that the majority of my complaints were out of scope for the HOA/Board.  This is not only inaccurate,but unacceptable as most of the complaints violate specific guidelines within the communitys governing documents.  Recently, I received another response to my complaints indicating that the HOA/Board cant force a homeowners hand in following the guidelines.
  
  For two years Ive been told that the processes are being followed.  If that is true then I ask why have the issues gotten worse with no sign that they are being addressed?  The property in question is worse than ever and should be condemned.  More mental patients continue to move in to the ********** Home that is not registered or licensed with the State to operate as such. All of these issues continue to diminish my property value and make my home unsellable.
  
  Under normal circumstances I am able to be reasonable and allow the process to play out.  I would like to believe that whatever actions taking place behind the scenes will result in a positive resolution.  Given that we are now entering the third year of a bad situation spiraling out of control, it is difficult to believe that will happen, especially with no sign of improvement.  Based on the responses I have received over the past two years to these complaints its unknown if anything was being addressed previously or if actions are just now taking place because of this complaint.  Either way, two or three years is too long for a resolution to these problems.
  Guidelines). He has built an open structure (without approval) just feet from my patio and uses it to store junk including propane tanks, lawn equipment and now the overflowing trash cans. All of this is in violation of the guidelines and is visible from the street. I have two years of documented complaints including photos, police reports, and videos but all are ignored. Cusick should be enforcing the rules within the **** but choose not to. I recently sent two more urgent requests to Cusick asking that they make this homeowner clean up his property. They have been nonresponsive to both. My home is for sale as I refuse to live beside of this violence and filth. Feedback from potential buyers is Love the house but not the junkyard next door. Cusicks failure to do their job has now made my home unsellable. They have allowed my property value to decline by doing nothing. Cusick lacks not only accountability, but integrity and SHOULD NOT BE IN BUSINESS!

  Business Response

  Date: 05/19/2025

  Thank you for sharing your concerns. We do understand how upsetting and frustrating this situation can be for you, and we take your feedback very seriously. Please know that Cusick takes great pride in managing each of our communities as if we live there ourselves. We are committed to maintaining the integrity and quality of life that homeowners expect and deserve.

  That said, we also recognize that enforcement of community standards can be a complex and often lengthy process. While we actively pursue compliance in accordance with the governing documents and the Compliance Resolution Policy adopted by your Association, there are legal and privacy-related limitations to what we can share publicly even as we are addressing violations behind the scenes.

  
  We are aware of the ongoing concerns regarding the neighboring property and understand the impact it has had on your living experience. Issues involving group home operations, city code violations, and law enforcement are particularly challenging, as they often involve municipal authorities and state laws that supersede HOA control. However, we have been and continue to be in communication with the appropriate parties and are working through the enforcement process in accordance with the governing documents and legal guidance.
  

  We appreciate your continued documentation and encourage you to continue sharing any updates or concerns. While we understand it may not always be visible, we want to assure you that we are taking these matters seriously and remain committed to upholding the standards of your community.

  Thank you 

   

  Business Response

  Date: 05/23/2025

  Thank you for taking the time to share your concerns in such detail. I understand and appreciate the frustration youre experiencing, especially given the length of time this situation has persisted and the impact it has had on your quality of life and property value.
  Please know that your concerns are not being taken lightly. While the *** must operate within certain legal and procedural frameworksincluding limitations on privacy, authority, and enforcementthis does not mean inaction or indifference. I recognize that a process without visible results understandably feels like no process at all.
  With that in mind, I want to directly address a few key points:
  Scope of Responsibility: While not every issue may fall directly within the ***s jurisdiction, we are committed to ensuring that any matter that does violate our governing documents is addressed as swiftly and thoroughly as possible. If specific violations have been documented, we will re-review those materials in light of the governing documents to ensure nothing has been overlooked.
  Communication and Transparency: You have a right to know what is being done in response to your complaints. While privacy laws limit the information we can share about individual homeowners, I will work to ensure you receive clearer updates on what actions the *** is taking and what limits we are facing, if any.
  Youve shown patience and persistence, and that deserves both recognition and a meaningful response
  Thank you again for continuing to advocate for the well-being of your community. We are committed to finding a path forward.
  
  

  Customer Answer

  Date: 05/27/2025

   
  I am rejecting this response because:

  I appreciate acknowledgement of future efforts toward better communication and transparency.  I agree that I deserve updates on actions being taken and any possible limitations the *** might be facing to resolve this problem.
  
  While I want to be fair and trust that this can be accomplished, it is hard to do that without visible signs of improvement.  Within the past four days the trash being stored in the backyard of this property has not only increased but the homeowner is now dumping open garbage (not in trash bags) into the trash cans which dont even close.  City Code Enforcement was called out here by another neighbor as this homeowner has started throwing trash in the common area behind the houses.  There is also rotting yard waste piled up in the yard, all of which is just feet from my patio. I feel like Im living next to a landfill.
  
  The homeowner is extremely violent and defies all authority,even from the police, so any communication to clean up his property will probably be ignored.  It will most likely require some level of legal action.
  
  I accept your commitment to providing better communication regarding the process but I cant consider this complaint closed until I see signs of this property being cleaned up. I too hope we can find a positive path forward hopefully with a resolution.
  

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I appreciate the response, but I need to clarify somethingthe neighborhoods were confused. ************** isnt part of our area. Also, no one reached out to call me or offer an explanation. It just felt like a flat-out denial without any real effort to connect.
  
  Thank you. 
  

  Business Response

  Date: 05/23/2025

  The ARC Chair had actually approved the request but hit the DENIED box initially but saw their mistake and updated the DENIED TO APPROVED the very next day. The APPROVAL STATED THIS: Fences must be installed within 3 inches of shared property lines to allow future fence connectivity with adjoining property owners. Fences along ************************* may not be installed on the berm or closer than 2 feet from the drain inlets in the rear yard swale. The requirements for installing a fence and the type of fence allowed are outlined in Article III, Section 3.02 Fences: Fence Type: Only black aluminum fences with a height of 5 feet or beige vinyl privacy fencing with a height of 6 feet are permitted.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cusick is the *** company that the neighborhood in which I live uses. They have allowed a school bus stop to be on my private property and will not do anything about the residents of the neighborhood standing in my driveway, standing in my yard, littering, blocking me from leaving my home in the morning to get to work and killing my grass. I have tried to reach out to Cusick many times and they will do nothing. They state it is not their problem. I am not the only resident who has this problem and they simply do not care. The bus stop should be on public property such as the clubhouse or at the entrance/ exit of the neighborhood not in someone's yard. The purpose of an *** is to handle resident problems and to help keep the neighborhood presentable, Cusick does not do this.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this concern to our attention. We are genuinely sorry to hear about the difficulties this homeowner is experiencing, and we understand how frustrating and disruptive this situation must be.
  To clarify, Cusick Community Management has no control regarding school bus stop locations since they are typically made by the local school district, not the *** or its management company. However, when those decisions impact private property and resident experience, we absolutely agree that it becomes a serious neighborhood matter worth addressing.
  We are not dismissing your concerns, and we regret that your previous outreach left you feeling unheard. While we may not have the authority to unilaterally change the bus stop location, we are committed to being a part of a constructive solution. We will reach out to the Board and will also explore communication with the appropriate school district representatives to revisit the location of the bus stop.
  Your feedback is important, and we will continue to work toward resolving the matter in coordination with the appropriate parties. Thank you, ******* ******

   

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident of the *****************************************, this issue is both pressing and personal. Having reviewed the 2024 budget expenses, Lot Owners found no substantial financial reason justifying an increase in the 2025 budget proposed by the Cusick Company. Unfortunately, the Lot Owners voices were silenced during the budget ratification meeting, held on November 18, 2024. Apparently, the ***************************************** Association is still under declarant control, per ** General Statutes - Chapter 47F Article 3 section (c), hence our right to reject the budget was stripped away. It's crucial to remember that it is under the same statutes that state "the budget is ratified unless at the meeting a majority of all the lot owners in the association or any larger vote specified in the declaration rejects the budget." We were not given that opportunity as lot owners. We were muted. We were ignored. We need a platform to voice our concerns and expectations about the fiduciary responsibilities of our community association. We are not asking for much. Just for our rights as lot owners to be respected. Our primary demand is that the Cusick Company adhere to the ** General Statutes, and provide us with an opportunity to respond to the 2025 budget increase. We deserve transparency and accountability from those in charge. A majority of the Lot Owners signed the petition to reject the 2025 budget ratification for the ***************************************** Association. However, the Cusick company claim that the "correct process was followed based on the ** State Statute and the *** governing documents as it relates to the budget."

  Business Response

  Date: 12/10/2024

   

  Mr. ********:

  We are aware of your concern.  As you know, your community is still under declarant control and as such they reserved enough declarant votes to ratify the budget. Residents were not muted during the budget ratification process.

  The Budget speaks for itself and is based on the monies your community will need to support itself once it is fully built out.  If you would like to come in the office and speak personally to someone, we will be happy to explain to you your current budget.

  Cusick does not set the budgets, your *************** does but we will be happy to go through it with you item by item to help you better understand why the budget is what it is....

  ***** Cusick

  President

• Initial Complaint

  Date:11/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fact that NONE of my questions have been addressed says a lot. THE CORPORATE TRANSPARENCY ACT (***) WAS CREATED TO IMPROVE TRANSPARENCY AND DISCOURAGE THE USE OF OPAQUE CORPORATE STRUCTURES AS A TOOL FOR INVESTORS TO MOVE FUNDS. Cusicks unresponsiveness to my inquiry regarding **********************, the investment firm doing business as Cusick, is concerning. 
  
  1) DOES BLUE ************* THE INVESTMENT FIRM dba CUSICK PLAN TO COMPLY WITH REQUIREMENTS OF THE *** AS A REPORTING COMPANY TO FinCEN? 
  2) It is my understanding that Blue Lake Capital dba CUSICK HAS SUBSTAINTAL CONTROL AND IS SIGNATORY ON BANK ACCOUNTS FOR THE CROSSINGS AND HAS THE ABILITY TO MOVE OR DIRECT HOW MONEY IS MOVED IN THE CROSSINGS BANK ACCOUNTS. None of ************* board members have this same level of authority. In its position of substantial control, BLUE ************ dba AS CUSICK HAS INTERNAL POLICIES THAT ESTABLISH THOSE WHO MAY AUTHORIZE AND THOSE WHO MAY SIGN OFF ON MONIES THAT MOVE IN AND OUT OF THE CROSSINGS ACCOUNTS. Please identify ALL decision-makers in that established pipeline.
  3)    IF YOU FEEL THAT THERE IS NO REQUIREMENT FOR BLUE ************* ******* ****** *******, CUSICK AND ITS EMPLOYEES WHO ARE AUTHORIZED TO MOVE OR DIRECT THE MOVEMENT OF MONIES FROM THE CROSSINGS ACCOUNTS TO REPORT TO FinCEN UNDER THE CORPORATE TRANSPARENCY ACT PLEASE EXPLAIN WHY. 
  4)    WHAT GUIDANCE HAS CUSICK PROVIDED TO THE CROSSINGS BOARD ON COMPLIANCE WITH ITS BYLAWS TO PROVIDE MEMBERS WITH AN ANNUAL FINANCIAL REPORTS AND CERTIFICATION IN ABSENCE OF AN AUDIT? 
  5)    What SPECIFIC safeguards and processes are in place to protect ************* finances. 
  
  IT MAY HELP TO NUMBER YOUR ANSWERS TO ENSURE THAT EACH QUESTION IS ANSWERED. 
  
  THERE IS A DIFFERENCE BETWEEN AN HONEST ERROR AND UNETHICAL CONDUCT. The latter seems to follow *******, who linked a presumed error to UNLAWFUL CONDUCT. That in and of itself told me a lot about her present-day character. independent licensed accountant to review our HOAs finances? None of the financial reports provided by Cusick to our community have included the required financial certifications in accordance with our governing documents. In addition, on 06/18/2024, ********* featured a news story that stated the following: Court records show a former Cusick employee is currently facing charges for embezzling more than $90,000 from Cusick. The case was filed in 2019 and is still pending. She worked for Cusick after pleading guilty to stealing money from another company she worked for in 2015. In 2013, ******* ****** pleaded guilty to three counts of *** fraud in a federal case. ****** is listed as the companys Vice President. This criminal history was never disclosed during the *** process. What safety measures does Cusick have in place to protect our finances from theft, embezzlement and misappropriation considering the organizations criminal past?

  Business Response

  Date: 11/19/2024

   

   bad faith. Rest assured that we, as a company, take such matters very seriously and pursued and will pursue legal action against the individual involved to the fullest extent of the law.  We remain fully dedicated to maintaining the highest standards of service, transparency, and trust with all our client's, which has been proven for over 25 years.
  5. ******* ******: We understand the importance of transparency and accountability when it comes to leadership within our company. This matter was resolved well over a decade ago and included mitigating circumstances. Following the case, ******* has fulfilled all legal obligations and worked diligently to rebuild her professional reputation. 
  Additionally, as stated Janettes qualifications and ongoing commitment to ethical practices have been validated by the *************************************, which granted her a brokers licensea rigorous process that considers both professional conduct and character. 
  
  Present safety measures: We take the protection of client finances very seriously and have implemented robust safeguards to ensure the integrity of our operations. 
  We utilize a system of checks and balances, including dual approvals for transactions, segregation of duties. 
  Comprehensive background checks are conducted for all employees, especially those in positions of financial responsibility. 
  While past incidents may raise concerns, its important to note that our current safeguards and processes are designed to help prevent such issues from occurring. 
  
  

  Business Response

  Date: 11/25/2024

   

  We will no longer respond to these complaints in this forum.  If this homeowner is not satisfied with the answers, he is welcome to set up an appointment with his Board of Directors, from whom we take our direction, to discuss at which time we will be happy to have a Cusick representative in attendance to make sure all his questions are answered.

  Customer Answer

  Date: 11/29/2024

   
   As Cusick again tosses corporate transparency out the window, let it be known that I have already taken the steps that Cusick has suggested to no avail. Thus, the reason I utilized this forum. Cusick and ******************* of directors have had an opportunity to respond to my requests since October 28, 2024. **** *******, Cusick Association Director responded with a simple Thank you. On October 29, 2024, ******* *. (****) ****, Director @Cusick responded stating that he had forwarded my concerns. On November 18, 2024, I raised these concerns during an open meeting held by ******************* with its board members present along with Cusick Association Director, **** ******* and Cusick VP, ******* ****** in attendance. Everyone sat silent on the issues and offered no response. 
  
  A second homeowner took the platform and raised the same concerns, AGAIN CUSICK ASSOCIATION DIRECTOR **** *******, CUSICK VP ***** ****** AND ALL BOARD MEMBERS IN ATTENDANCE SAT SILENTLY WITH NO RESPONSE. The truth is, Cusick has had an opportunity to address these concerns since June 2024, when ***** aired its first news report revealing *****************, AN INVESTMENT FIRM DOING BUSINESS AS CUSICK - BEHIND THE SCENES - MANAGING COMMUNITY ASSOCIATIONS.
  
  The opportunity still exists for Cusick to willfully engage in open dialogue as a matter of public interest considering that **********************, an investments firm doing business as Cusick Management Company manages over 200+ community associations according to its website and is the registered agent for hundreds of community associations ACCORDING TO RECORDS FILED WITH THE *****************************. I remain open and cooperative to engage in discussion, although I believe that at some point the **** of Treasury will be required to ignite conversation.
  
  CUSICKS LACK OF TRANSPARENCY AND COOPERATIVENESS IS A GREAT EXAMPLE OF WHY THE CORPORATE TRANSPARENCY ACT IS SO NEEDED IN THE COMMUNITY ASSOCIATION INDUSTRY.