Business ProfileforTom Buzzard Co.

I had a roof installed by Tom Buzzard Co. in December 2-7, 2019. The roof has developed what is called "picture framing" or "rippling". It is a serious structural problem which requires correction. It can be caused by a number of factors, among them: wet or damp installation, installation in low temperatures, and poor installation technique. All three issues were evident in the installation of the roof and any one issue could cause the roof to ripple. No tarps were used to cover the shingles, the roof, or the surrounding area during the installation. There was frost in the mornings and it rained 0.3" the first day of installation. It is likely that the plywood sheeting or underlayment got wet due to the frost in the early morning and the rainfall on the first day. . The roof was installed at temperatures below those that Certainteed recommends, which is 40 degrees. Installers started work promptly at 8:00AM, and it was below 40 degrees at the time work began for several days of installation. The shingles were stored outside and were air temperature. It is unknown what time during the day the shingles warmed to above 40 degrees. There was no one from Tom Buzzard Co. on site to supervise the installation. There were many problems with the installation, including two voided warranties. Poor installation technique was evident. The rippling of the roof was not apparent at the conclusion of the installation, is worsening over time, and must be corrected. I have told Tom Buzzard of the rippling of the roof and ask him to compensate me to replace the roof. He has refused.