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Business Profile

Computer Hardware

SysTools Software

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a software tool from company with the purported use of exporting contact data out of ********* Outlook into Thunderbird Email (another email client app). The tool was exporting data, but the data was not readable in Thunderbird. I spent three hours with their tech support and they confirmed that they could reproduce the issue on their end with the latest version of Thunderbird. I asked for a refund, since based on their stated refund policy if their tech support is unable to solve an issue and I cannot make the product work as intended, a refund is eligible. They made the claim that since the exported data was readable outside of Thunderbird, that their product worked correctly, even though the tool is advertised as enabling a data transfer for my email client. They made a second attempt at helping me export my outlook contacts into Gmail, for which I have no use, so I refused.As of now, I have received no use for the program itself, and am unable to receive a refund. I would like BBB to plead my case for a refund.

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