Reviews

This profile includes reviews for Cadence Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cadence Bank has 208 locations, listed below.

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  Cadence Bank

  2910 W Jackson St Tupelo, MS 38801-6799

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  Cadence Bank

  102 N Marcus St Alto, TX 75925

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  Cadence Bank

  3120 H G Mosley Pkwy Longview, TX 75605-2941

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  Cadence Bank

  12716 Perkins Road Baton Rouge, LA 70810

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  Bancorp South

  8235 Forsyth Blvd Ste 100 Saint Louis, MO 63105-1623

Review Details

• Review fromMARVIN Y

  Date: 07/26/2023

  1 star
  The worst bank ever. Had a fraudulent charge on my account and now I have to wait on an investigation for them to credit it back to my account. Smh sad.

• Review fromHarry G

  Date: 07/16/2023

  1 star
  This is the worse bank I have ever been with. They bought my bank bancorpsouth and everything has gone downhill since. I recently was a victim of fraud where someone hacked my Google account and stole my banking info. I reported the fraud to them and they denied it without asking for any information. All of my other accounts approved my case. I submitted the police report and the other banking institutions approval letters. I contacted them because they threatened to close my account in the middle of a fraud investigation. I recently found that they have closed my account. The fact that they refused to accept the facts of the case is appalling.

• Review fromCalvin R

  Date: 07/01/2023

  1 star
  Cadence Bank is a DISASTER. I was a customer with BancorpSouth for a decade with no problems. Within 4 months of Cadence taking over, I was DROPPED as a customer because of 'fraud'. I tried to deposit a large check and it was flagged for fraud. WITHOUT ASKING ME ANYTHING, those ****** stopped allowing my auto payments to clear. We went into the bank to show them that this was not a fraudulent check. They were about as caring as a fence post. Remove your money and don't waste your time with those disloyal, backward focused ****.

• Review fromnicole b

  Date: 06/13/2023

  1 star
  Don't want to give that one star!
  This bank is racist and the practices are not geared at minority owned businesses.
  The branch in fulsur tx makes racist statements and then claims victimization.
  When calling to closed the accounts, customer service reps don't document the calls correctly or even at all. They will lie to you and have you thinking that your complaint will be escalated only for it to go no where, where they intend it to go, due to the overwhelming negativity that they already know is happening.
  I asked for over a month for the account to be closed and a refund to be given. To date I haven't spoken to anyone within management inside of corporate.
  This bank was reprimanded for it's practices and to devalue the money from all walks of life that put them in a public trading standpoint still at this point is shameful.
  I wouldn't recommend anyone to bank with them, you will have problems based on what I experience.

• Review fromKierra B

  Date: 12/08/2022

  1 star
  Part of their mission statement is "Our mission is powered by our core values of Embrace we, do right, own it and fresh thinking." they need help with customer service. I went to exchange some money. when I sat the money in the slot under the rock that have at the drive through it had blew out before the teller shut the arm and became lost. That when I was driving around trying to find it and I was then racially profiled by a bank employee. She had assumed I know a black man in a Jeep and that we were talking so she came from her workstation to the outside of the bank just to ask me who was the man in the black Jeep you were talking. I had never talked to anyone in a Jeep. when I told her that she said I thought was telling him. She even told me i was not going to get my $100.00 back. I had contacted the bank and no one from the back ever said sorry for being racially profiled or for my money being lost!

• Review fromCarly C

  Date: 10/03/2022

  1 star
  WORST bank to do business with. They lack a customer service mentality and handle business the wrong way with customers. I have had a card missing in the mail for over a month and have been told that in order to receive a new one, my account would have to be locked and I can't access my funds until the "new card" appears. I am very disappointed in their business and will be moving to a different bank. Everyone there is so rude and even their own employees admit to what a horrible bank it is to use.