20 Customer Reviews
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Review from Brad W
1 star03/27/2024
I've been banking with Cadence for years but ever since they merged with Bankcorp South out of Tupelo, Mississippi its become a complete disaster. The tellers often seem confused when I go in to make deposits or conduct other bank business and everything takes 2-3 times as long as it would at a normal bank. Their tellers can not even accomplish simple tasks like wiring money to other banks. My business recently had a few checks stolen from the post office. Cadence put a freeze on my account without telling me which caused a bunch of our checks and debits to bounce. Even our payroll didn't go through and we were fined heavily by the payroll service. When I asked to be reimbursed for this, I get crickets. This bank is terrible, especially for business owners. Take your money and banking elsewhere.Review from Phyllis N
1 star01/17/2024
This has got to be the WORST BANK EVER!! They continuously withdraw money from your account, double paying bills etc keeping you filing a dispute until finally you close the account! Then you get a letter stating they settled a dispute and credited your money back to you. Then you try to pick up your money and they won’t give it to you. What do you do now??Review from Johnnie C
1 star01/10/2024
Frustrated at Cadence Bank because for some reason they can not get this loan officer ***** ******* off of our construction loan. It took us 3 attempts to close on our loan. The first attempt was cancelled because he was not ready. The second attempt we had to cancel because 3 hours before closing the advised us the closing cost had changed due to his error. We were prepared to close but the closing amount changed to 5 times the amount that we were supposed to pay and He advised us to just pay it and was unapologetic about it and we cancelled the closing. On the third attempt it took for us being frustrated to get the closing done.Review from Joni B
1 star11/07/2023
Worse bank ever.. do not switch your money is definitely there money, they will make the same transaction show pending and deduct it from your available balance and if u make a deposit it will magically be pending off that deposit also .. 2xs they got me and had no explanation for it rather then to say .. it just looks like its pending twice .. liars and scammers ..do not trust there bill pay eitherReview from jacob r
1 star11/04/2023
The mobile app is horribly outdated. The transactions are all out of order and they don’t tell you where the money was spent for a few days or the time. Not only that but with transactions being out of date you will find that your account will have the wrong number marked in your balance. I recently had $200 in a checking account. spent $50 and now suddenly have $40…Its not because of a glitch but because they are just now marking purchases from days ago. It’s extremely frustrating trying to manage your finances on an app like this when so many other banks offer better. i understand that from time to time you will have a delay maybe from a restaurant and such but this is every purchase. I will be using cash from now on until i switch banks. so try cadence if you like just remember you’ll 2-3 business days between individual purchases in order allow your account to catch up. Oh and if you want to get on the phone with customer service to get it figured out keep dreaming. i figured by the time someone answered i’d be 6 feet under.Review from Jamie P
1 star08/02/2023
Bancorpsouth was awesome. Cadence bank took over and lost all customer service and reputable business practice. This SLEEZY company has my account set up to DECLINE a transaction if there are insufficient funds. They did not decline 2 transactions and then had the audacity to charge me TWO overdraft fees and refused to remove them. I will be closing my accounts asap.Review from Amanda K
1 star07/27/2023
My husband and I have been banking with Cadence Bank for over a year I have had several issues customer service is really rude would not return my overdraft fees when I have all my screenshots the representative did not want to give me the email address to send my proof I had to tell her that I was given the email address before when I had this issue I just did not have the email address with me my husband's last paid there was ACH payments in federal payments that was having trouble with people's deposits going through my husband's was one of them there was bills that were supposed to be coming out my husband's pay was not in there I was charged overdraft fees each representative States something different than the other payday I had money in my account or Spectrum eat your presentative States differently will not refund my overdraft fee and was very rude was supposed to transfer me to a manager and hung up. Thank you, ******Review from MARVIN Y
1 star07/26/2023
The worst bank ever. Had a fraudulent charge on my account and now I have to wait on an investigation for them to credit it back to my account. Smh sad.Review from Harry G
1 star07/16/2023
This is the worse bank I have ever been with. They bought my bank bancorpsouth and everything has gone downhill since. I recently was a victim of fraud where someone hacked my Google account and stole my banking info. I reported the fraud to them and they denied it without asking for any information. All of my other accounts approved my case. I submitted the police report and the other banking institutions approval letters. I contacted them because they threatened to close my account in the middle of a fraud investigation. I recently found that they have closed my account. The fact that they refused to accept the facts of the case is appalling.Review from Calvin R
1 star07/01/2023
Cadence Bank is a DISASTER. I was a customer with BancorpSouth for a decade with no problems. Within 4 months of Cadence taking over, I was DROPPED as a customer because of 'fraud'. I tried to deposit a large check and it was flagged for fraud. WITHOUT ASKING ME ANYTHING, those ****** stopped allowing my auto payments to clear. We went into the bank to show them that this was not a fraudulent check. They were about as caring as a fence post. Remove your money and don't waste your time with those disloyal, backward focused ****.
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