Business ProfileforCadence Bank

Had a credit card with BancorpSouth since 2004 and never missed a payment with a credit line of $2,500. After Cadence changed the name, I failed to get my credit card when it expired 06/23. Went by the branch in ******* and inquired about my card and was told it was in the mail. Contacted the branch manager in ******* again and was told the same thing. After the first of July I went into the branch managers office again and presented him with my expired credit card cut in half and told him to cancel my account. I no longer wanted it. Had a balance and I paid it in August and September. I have received no new card and no correspondence from Cadence until I started getting a bill from them in January of 2024 for a summary of charges for 2023. I informed them by mail that this account was closed in June 2023, I didnt order the record and didnt owe $5.00 for it. Talked with the Cadence credit office and was told the account was still open. They have continued to charge a fee of $.50 each month and now have reported to TransUnion credit bureau. This is certainly not the way to do business when I explicitly told the branch manager to cancel my account with them. I dont have a credit card with them, have charged nothing to them and certainly they have no claim to report and damage my credit ranging. Please help me!