Reviews
This profile includes reviews for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 58 Customer Reviews
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Review fromHuey Y
Date: 02/12/2024
1 starThe installation team of The C Spire was terrible. They broke the step of our deck with their ledder during the installation, but their installation supervisor blamed it on our step being too old. He claimed he can tell based on the picture of the broken step taken after a few days of rain that the step has been rotten, even though we walked back and forth on the step feeling nothing wrong before it was broken on the day of installation. Their blame made us very angry and I ended up terminating the service.
C Spire
Date: 02/13/2024
Hi ****!
Oh no! We hate to hear your experience was less than pleasurable and would like the opportunity to speak with you about it. Please give us a call immediately at 1.************. so, we can review your concerns.Review fromJerry C
Date: 01/15/2024
1 starI’ve been with Cspire over 20 years, i’ve been on a 30 day Unlimited Everything contract For many years, this company has ripped me off every month simply by cutting my contract speed down to nothing 5 days before my 30 days are up, right now I have to use Verizon mobile hotspot to get online and write this complaint,, because Cspire has stopped my data 5days before my renew date. They’ve done this every month for years and I’m fed up with themC Spire
Date: 01/29/2024
*****,
Thank you for 20 years of loyalty! We take customer concerns seriously and we want to review your concerns with you. Please give us a call at 1.************, so we can assist you with preventing any data concerns in the future.Review fromDaniel G
Date: 01/10/2024
5 starsI just got my first Cspire cell phone and service three days ago. Now, I suddenly get MARKETING CALLS on MY new phone asking for my wife by name.
Her name is on the Cspire account as payer, but she has never used my cell phone.
I am confident that Cspire sold my information WHICH IS CONTRARY TO THEIR PUBLISHED PRIVACY POLICY. SO, do not trust Cspire to maintain YOUR privacy. It is a lie!!
****** ********* ***** U S Navy, RetiredC Spire
Date: 01/12/2024
HI ******,
We are so happy you have chosen C Spire for your wireless needs, and I want to assure you we'd never sell or share customer information with any third party. Please give us a call at 1.855.******** so we can assist you with preventing the issues you have experienced.Review fromMalcolm R
Date: 12/30/2023
1 starCspire is horrible to deal with. I had been a customer for many years. When I cancelled service and asked for my number to be ported to my new service they drug their feet for well over week. They purposely make it difficult to change service.C Spire
Date: 01/02/2024
We are so sorry to hear you experienced some delays in porting out your service. Please be aware the safety protocol verifications that are put in place are for your safety and to prevent fraud. Our process is consistent with other carriers and consistent with federal guidelines. Should you need any further assistance please reach out to us and we will guide you through what is needed. We certainly regret that you left us for another carrier and hope you will reconsider C Spire in the future.Review fromJetuwan B.
Date: 12/08/2023
1 starC Spire is the worst company ever when it comes to their representatives and selling business products. We are a new company, we talked to a representative about signing up for Microsoft email services, we stressed the importance of us not going over a certain amount because we could get service directly through Microsoft for roughly $60. We only signed up through C Spire because we are a medical facility, they stated they could protect our email service and our customers' privacy. Come to find out, when we received our first bill, we are paying roughly $500/month for this service. Do you know how that can kill a new small businesses monthly budget? And for email service! We tried to talk to the representative who signed us up for the service but apparently, he no longer works for the company. Even though we tried to explain the situation to ***** ****, ***** ********** and *****, we got nowhere. ***** was just very rude about the entire situation. We not only signed up for email service but at the same time we signed a contract for internet and phone service for our 3 new locations. Again, we were promised a dream that C Spire could not deliver on. We were told there would be no upfront cost, but now C Spire is saying we owe a third-party vendor, *******, $500 for having wire dropped for them to come and install internet and phone service. This is not for all three locations. This is just for one location. No where in our contract does it states we are responsible for having wires dropped. Again, we had to deal with *****, and he stated this is common practice for C Spire. How in the world are we as a consumer supposed to know C Spire's common practices if it's not in the contract and if their representative is telling us there are no upfront cost. Please do not do business with this company. Call Comcast, AT&T or any other company; if not you will be sorry that you ever signed a contract with them, and you'll be paying for an attorney. So shady!Review fromDeaundray N
Date: 11/18/2023
1 starDeplorable Call Center Customer Service. I encourage everyone that has had a bad experience to report them to: The Federal Trade Commission!Review fromJacky G
Date: 11/02/2023
1 starC Spire sent an email to me advertising an upgrade from 1 Gbps internet to 2 Gbps. I signed up for the upgrade. Turns out they gave me a router that would only do 1 Gbps over Ethernet. Didn’t know that until a few days later. Called and had a service tech come out. Said he would get my service changed back to 1Gbps. On my account it now shows my service as 2Gbps in one place and 1 Gbps the other. Of course they have billed me 3 months for 2 Gbps service. Never got 2 Gbps. Spent hours trying to sort this out. Now have to spend more time on the billing issue.Review fromWallis H
Date: 09/25/2023
2 starsThey destroyed my yard twice installing the fiber optic cable including cutting my utilities all save power. I was forced by availability to go with their service. It has been less than optimal. What I pay for as to internet speed varies widely over course of the day. I frequently lose wifi to my phone in my house. It’s the better of 3 poor options. AT&T is the worst followed by Spectrum. As to customer service, it is abysmal.Review fromJoshua P
Date: 09/13/2023
1 starPoor service and getting help at local location when having questions about upgrading and trading in phone that was a "bring your own phone". Not to happy with cspires customer serviceReview fromLillie B
Date: 08/24/2023
1 starHorrible service can't make calls and paying high Bill's is not acceptable.. At&t her i come
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