Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  4864 I 55 N Jackson, MS 39211-5504

  
• 

  C Spire

  14130 Highway 15 S Ste C Louisville, MS 39339-6452

  
• 

  C Spire

  300 N. Frontage Rd Ste 200 Meridian, MS 39301-6967

  
• 

  C Spire

  6633 Highway 45 Alt S West Point, MS 39773-9430

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about, October 31 I had a technician come out and replace equipment because the Internet has been buffering and not working properly. The technician was polite and walked me through new devices he installed. On Nov 9th I called in @ 3:30am- I was in the middle of taking a test and my wifi went offline again and it has been dropping since I recieved service I called back again @8;30am on the exact same day to report my issue and spoke with the nastiest most unprofessional **** I have ever encountered in my entire life she was combative dismissive and wanted to argue as if she was the customer Nevermind that I feel like I have never gotten the service that I actually pay for in the entire year Ive had it I need data shown to me that they have ripped me off, the internet has never properly worked regarding speed or connections I have been paying over $100 consecutively a month for services that aren't rendered and to be treated like this is absolutely absurd the *** should never be able to take a call.... CSPIRE OWES ME $1500.00 I WANT MY REFUND

  

  Business Response

  Date: 11/10/2025

  Please review feedback from ************* (Fiber)

  We have viewed the call and spoken with the customer on this matter. ******* was asking for credit on her bill and for her services to be useable. We agreed to offer 3 months credits. We are sending a technician at no cost for a service call. ******* has been provided contact number to ************ if further assistance is needed. 

   

• Initial Complaint

  Date:11/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/01/25 I applied for financing through C Spires website and was approved twice after an initial mistake. I financed the phone under their installment plan with a $300 trade-in credit and a $650 credit for switching carriers. After approval, I received order and financing confirmations, and an email showing a *** tracking number and shipping label saying my order shipped.I paid for expedited shipping and even went onto ***s website and paid extra with my debit card to have the package held at a *** drop-off point near me. Despite that, the phone never shipped. When I checked online days later at, my order showed canceled. No one from C Spire ever called, emailed, or texted me to explain or refund anything.When I called customer service, the ***resentative gave false and changing excuses. He first said my order was canceled because I was out of the service area, which is a lie. My ZIP code is clearly inside their coverage map, and my parentswho live less than one-tenth of a mile awayhave had C Spire for over ********************************************************************************* to get my phone. Forcing me to do that when others can order and receive phones by mail feels discriminatory, unfair, and humiliating.C Spire charged me, approved my credit twice, created a shipping label, took my shipping payment, and then silently canceled my order. That is unacceptable and feels like they stole my money and my time. I already canceled my previous phone service because I trusted them, and now I am left without a phone. When I called the customer service number it was obviously he was making up excuses. My conversation was documented and I will also file a complaint with the *** when the online portal opens back up after shutdown.

  

  Business Response

  Date: 11/05/2025

  Spoke with ******, advised order for IPhone 17 Pro Max placed via online November 1st was canceled on November 3rd due to address provided. Home address ********************************* is outside of CSpire's coverage area and device could not be shipped. ****** has been advised that payment of $87.66 was reversed on November 3rd and can take 3-5 business days to appear back on original payment. ****** states he paid extra fee to have device shipped to *** location in *******, ** versus home address. It was advised to Hunter, he would need to dispute with *** reversal of payment for refund and CSpire would not be responsible for those fees. ****** stated he would not let this matter cease until device had been shipped to address requested. It was advised CSpire would not ship device outside coverage area due to complaint. ****** stated he would continue to either submit BBB or FCC Complaints until this matter was resolved. 

  Customer Answer

  Date: 11/05/2025

  I am updating this complaint after speaking with C Spire again. I was approved for service twice after they ran my credit two separate times, and I signed a valid contract for a device and service plan. C Spire accepted my payment, but later cancelled my order without any notice or explanation.
  When I finally spoke to a representative, she stated that a refund was processed on November 3, but offered no apology or accountability for the double credit inquiry, the cancelled order, or the fact that I had to find out on my own that it was voided. I made it clear that I did not want just a refund I want C Spire to honor the contract that was approved and paid for. If I had broken the contract, I would have been held responsible, so they should be as well.
  The representative claimed my address should not be included on their coverage map, yet my parents live only 1.5 miles away and have had C Spire service for over 20 years, including phones delivered directly to their home. That proves coverage exists in the same area. She then told me I would have to contact *** myself to try to get back the extra money I paid out of pocket to have the package held even though C Spires cancellation caused that loss.
  I also raised concerns about discrimination, because I was told I must appear in person to show ID while other approved customers can receive devices by mail.
  ******************** has taken my money, harmed my credit, and failed to honor an approved contract. I am asking that the company fulfill the original order as agreed or provide an equally fair resolution, and that they correct the duplicate credit inquiries and reimburse the *** fee.
  

  

  Business Response

  Date: 11/11/2025

  Dear Mr. ******************* you for bringing your concerns to our attention.
  
  Upon review, the order associated with Order Number ********** was cancelled due to the service address being located outside of C Spires designated coverage area. While we understand from your correspondence that your parents have been longstanding C Spire customers for over two decades, and that you were seeking to establish service at a new address, our network coverage does not currently extend to the location provided. Although our system permits orders to be placed from various addresses, it is our policy to ensure that service quality standards are met. Unfortunately, certain geographic areas fall outside our network footprint and may result in limited or no service availability.
  
  The application submitted via the C Spire website on November 1, 2025, generated a single application, and resulted in one soft credit inquiry. Please be advised that such inquiries are non-impactful to your credit score and typically expire from your credit report within twelve months.We are actively working with ********** to facilitate the removal of this inquiry from your credit file.  Following the completion of the application and the preparation of the order for shipment, the shipping address was flagged as being outside of our service area, which necessitated the cancellation of the order.
  
  You contacted C Spire on November 2, 2025, to inquire about the cancellation after reviewing the order status online. At that time, you were informed that the cancellation was due to the address being outside of our coverage area. You further advised our representative that your credit had been checked twiceonce by a previous carrier whose order you cancelled, and once by C Spireresulting in no active order. Please note that C Spire reserves the right to modify its network coverage at any time. Additionally, our **************** Agreement becomes effective only upon fulfillment of all required conditions, including acceptance of the terms and conditions, successful packaging and shipment of the device, receipt of the device, and activation on the C Spire network.
  
  Regarding the initial payment of $87.66 for applicable taxes on the iPhone 17 Pro Max 256GB in Cosmic Orange, this amount was refunded upon cancellation of the order on November 3, 2025. Refunds typically reflect within 35 business days, depending on your financial institutions processing timelines.
  
  As a gesture of goodwill, we are willing to reimburse the cost incurred for *** package holding services, contingent upon receipt of the corresponding documentation. However, we regret to inform you that we are unable to extend service to addresses located outside of the C Spire network.

  We trust this will resolve your concerns. 

• Initial Complaint

  Date:10/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended service with C Spire on October 1, 2025. When I had my phone ported to another company, I called C Spire to make sure the auto payment for my final bill was canceled. I was not able to cancel the auto payment myself because C Spire no longer gave me access to my account. I was told by C Spire that because my account was closed there was no auto payment on my account any longer. I was assured by an agent from C Spire that my credit card would not be charged for my final payment, which included the payoff balances of the 4 phones on my account. On October 27, 2025, my credit card was charged $1,599.47 from C Spire. This was an unauthorized charge. I called C Spire to dispute this charge. I was told by a supervisor (********) that my account still had auto payment on it and they couldn't reverse the unauthorized charge to my credit card, even though I was told by an employee of C Spire that there was no autopay on my account any longer. I told the supervisor that this was an unauthorized charge to my credit card. She said she would look into this issue and contact me back. The supervisor left the following voicemail on my phone, "Good afternoon, this is ********. I'm a supervisor here at C-Spire. Just calling you back, Ms. ****** in regards to our call a little. Locate that phone call and um and the agent that you were speaking with. I did confirm that they did advise you that everything was set, as I mentioned before, that was incorrect information, and we will be getting with that agent that advised you of that. Uh as well as the same with the payment. We would not be able to reverse it as the balance was owed. If you do have any further questions or concerns, you can give us a call back, any other agent would be able to explain the same details. Um, as I have notated everything, but, uh, we would not be able to reverse that. You can't speak with your bank in order uh to get that reversed. Thank you for reaching out to C Spire and I hope you have a good day"

  Customer Answer

  Date: 11/03/2025

  I need the payoff of my iphone 15 pro max for phone number ************ and was told by C Spire that they could not give me a document that had the payoff, phone number and device info on it. The final bill does not have the device info with phone number and my account info together for phone number ************. This info is needed to get this phone paid off by my new provider. I was told by ***** ******, manager at the Hwy 49 Store in Hattiesburg, MS, that CSpire does not give this info because they don't want customers switching providers. I would like this information sent to me.

  

  Business Response

  Date: 11/05/2025

  Thank you for reaching out. We understand your concerns regarding the device installment charge of $1,599.47. As discussed on November 4, the payment has been refunded, and you can expect to receive the funds within 3–5 business days. We have also provided the remaining balance for each device, along with your RISA agreement, which includes the retail price and individual identification number associated with each device. If you have any further questions or require additional assistance, please don’t hesitate to contact us at ************. We’re here to help.

  Customer Answer

  Date: 11/05/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025 a tech came to our home to install the internet system. He went up in the attic and I guess he was drilling and we have a crack and drill holes in the dining room ceiling that was not there. We have called C-Spire on multiple occasions and no one has come out to ***air the ceiling. *** was our sales *** and my husband has called hm and he keeps saying that he is trying to get someone to come out and it's will be 4 months on the 12th of October. surely it doesn't take that long. I've also called into the customer service department on several occasions to ***ort this concern. They keep telling me the case is still open and pending. I am just asking for my ceiling to be fixed.

  

  Business Response

  Date: 10/02/2025

  Thank you for your feedback related to home service concerns. ****************** Supervisor confirmed that contact has been made with ***** and provided feedback on repairs.

  Customer Answer

  Date: 10/13/2025

  GOOD DAY,

  PLEASE BE ADVISED THAT **** FROM C-SPIRE PROVIDED FALSE INFORMATION TO YOU ALL. HE DID NOT CONTACT ME TO RESOLVE THE ISSUE. HE DID CONTACT MY HUSBAND AND ASKED MY ****** TO SEND HIM A PICTURE OF THE CEILING (WHICH MY HUSBAND HAD SENT HIM THIS PREVIOUSLY). NOTHING HAS BEEN FIXED BUT YET THEY WANT TO CONTINUE TO BILL ME AND CHARGE ME THE LATE FEE BECAUSE I DID NOT PAY THE BILL. I DID GO AHAEAD AND PAY THE BILL BECAUSE I DON'T WANT TO CONTINUE NOT TO DO MY PART BECAUSE THEY ARE NOT HOLDING UP THEIR END OF THIS. PLEASE DO NOT CLOSE THIS CASE 81123995A82EA BECUASE THE ISSUE IS NOT FIXED. THANK YOU IN ADVANCE. TODAY MARKS 4 MONTHS IN 1 DAY SINCE WE HAVE HAD C-SPIRE INSTALLED. IT SHOULDN'T TAKE THIS LONG FOR SOMEONE TO COME PUT AND FX THE ISSUE.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th,2025 I placed an online order for some phones from Cspire. Shortly after I received a call from C Spire Support stating that my order was too big and that I’d need to choose a retail store to have my order sent to. July second I went to the Jackson location on Highway 18 to pick up my package; the associate said he couldn’t release it to me I would have to go to a corporate store to get my package. To my knowledge at that time I thought he meant to Cspire headquarters so that’s where I went and they told me they couldn’t handle any sales from there and they sent me to the Madison store to get my order. C Spire Madison store told me that they couldn’t find my order in their system and that I would receive a refund in 3-10 business days. On July 14th a refund request was submitted and today is August 18, 2025 I still have yet to receive my refund. I’m calling multiple times a week to get an update they keep saying they have to escalate my request but I don’t receive any call backs for a follow up. No updates have been made to my account that my order has been cancelled or anything no type of notifications regarding C Spire. Each and literally Every employee of that company has given me a run around and no answer regarding my order and refund..

  Customer Answer

  Date: 08/18/2025

  I went to a C Spire location on August 5, 2025, to add two devices to my post-paid account and pay my cell phone payment. The associate informed me that my account was being investigated for fraud, which prevented me from adding those two iPads to my account. I have always paid my bills since opening my account in May. They don't have any evidence that I committed fraud; I was discriminated against by C Spire and its employees 

  

  Business Response

  Date: 08/20/2025

  Thank you for reaching out. I’m happy to confirm that your refund of $596.00 has been processed successfully. Please allow 3–5 business days for the amount to appear in your account.
  If you have any questions or need further assistance, feel free to call us anytime at 1.************. We appreciate your patience.

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ********* *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:08/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/25 *I advised the ****** at the front desk at Cspire that I needed to disconnect my service with them because I was going with another company.*I advised that I needed to stop the automatic draft.*I verified that my account was up to date and I did not owe any money to Cspire. My last payment covered from 4/5/25-5/5/25. **************************** assured me that my service has been disconnected immediately and that I did not owe any more money.8/11/25 *I received a bill from Cspire for $432.88. * I called the Cspire ************ and was told that I had to go to the ******* ** store to deal with the issue that they could not help me. I asked for a supervisor and *** talked to me and agreed with the first ****** I talked to.* All of these Cspire **** verified that my phones had not been used since I told them to discontinue my service, and I did not owe any money to Cspire.8/12/25 *I went into the ******* ** store at 9:00AM and talked to ****** ********, **** market manager. He told me he was attempting to contact his regional manager ******** **** for one and a half hours. I left the store with ******** saying he would call me as soon as he got a reply. (I was not contacted.)*I called ******** back at 6:09 on his line. He texted me he had contacted ******** **** again and had given my number for her to call me. (She has never called.)*I asked ******** for a number to call the headquarters of Cspire. ******** then texted me the ************ phone number. This phone number is the first number I called when I received the bill from Cspire. *All Cspire **** that I have contacted are giving me the runaround. This issue has gone full circle. THIS IS WHAT I WANT TO GAIN FROM CONTACTING YOU. (BBB)* I want the $432.88 charges from Cspire to be taken off of my account. It is showing that I had my phone service suspended because of nonpayment. Thank you for all help that you can give me with this matter.***** **********

  

  Business Response

  Date: 08/14/2025

  Thank you for reaching out. We understand your concerns regarding your recent bill of $432.88, and we appreciate the opportunity to clarify the matter. On April 25, you visited one of our retail locations to obtain your account information in preparation to port your mobile numbers to another carrier. However, we did not receive a formal port-out request from the new carrier, which is required to trigger the disconnection of your lines. Please note that we do not proactively disconnect lines once a customer expresses intent to port a number as doing so will prevent the mobile number from porting out to the other carrier. On August 11,you contacted us and informed us that you had gone to our ****** location to retrieve your account details but ultimately chose to activate service with a different carrier using new devices and new numbers, rather than porting your existing numbers. Since the lines remained active and we were not notified to disconnect them, billing continued per the terms of your service agreement.That said, in recognition of the non-usage on your account, we have applied a $216 credit to your balance. If you have any further questions or require additional assistance, please dont hesitate to contact us at ************.Were here to help.

  Customer Answer

  Date: 08/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23740965

  I am rejecting this response because: On April 25, 2025, I went into the ****** Cspire store and told the ***resentative at the front door that I wanted to stop my cspire service.  I had just left ******* and I had a new phone and a new phone number.  I DID NOT ask cspire to give me time to port over my number.  The ***resentative told me he disconnected my service effective immediately.  The same *** also stopped my automatic draft for future payments upon my request. I verified that there was not anything else due on my account.  It had been paid in full.  The *** told me that everything was disconnected and clear.  Nobody told me that I was supposed to continue going into the store and ***eatedly ask for my account to be disconnected.  Cspire's records show that I was in the store on the 25th.  Cspire's records also show that my phones were not used again after that day by me, because they were traded in to another company before I asked to discontinue Cspire service.  

  We are senior citizens and feel the Cspire policy is attempting to scam us.  We do not owe any money to Cspire. Cspire knows we don't owe money.  Cspire neglected to disconnect our service when we requested them to.   When I was in the store there was another person dealing with the very same issue I have.  There is also a friend of mine that dealt with the same issue.

  Thank you for your help in this matter because this is clearly a company that is stealing money from innocent people.

   Regards,

  ***** **********

  

  Business Response

  Date: 08/18/2025

  Thank you for reaching out. Upon further review, we have confirmed that multiple billing statements were sent to your mailing address between May and August. These statements indicated the balance on your account. You acknowledged receiving copies of the bills but mentioned that you did not open them. We also understand that you previously requested your account information in order to port your mobile numbers to another service provider. However, you did not notify us that you no longer intended to proceed with the porting process to complete the disconnect of your lines. Since we did not receive any communication from you regarding the disconnection, but observed no usage on your lines, we have applied a credit of $216 to your account as a courtesy. If you have any further questions or require assistance, please dont hesitate to contact us at ************

  Customer Answer

  Date: 08/19/2025

  To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23740965

  I am rejecting this response because: When I was leaving the store in 4/25/25, the *** asked me to stay with them and offered some incentive programs to stay  I was in the store for the sole purpose of disconnecting the service. Why would the *** stop the automatic draft if he didnt understand that? Why did I go in the store in the first place? I didnt ask Cspire to keep my account active .  Why would I open mail from a company that I assumed was trying to get my business back? That is why the mail was not open .  

  Regards,

  ***** **********

  

  Business Response

  Date: 08/19/2025

  Please be advised that customers may remove Auto Draft from their account at any time. Doing so allows for direct payments to be made manually. Additionally, we do not proactively disconnect lines once a customer initiates the process of porting their number to another carrier. This is to ensure the porting process is not interrupted. If you decide not to proceed with porting your number, it is your responsibility to notify us directly if you wish to have your lines disconnected. Your billing statements provide a detailed record of charges and the current balance on your account. Because we did not receive a request to disconnect your lines and there was no follow-up regarding your billing, your account accrued a balance of $432.88. As a courtesy, we have applied a credit of $216 to your account. If you have any questions or need further assistance, please dont hesitate to contact us at ************

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill has increased over 100 dollars I have not added any more service and been a customer for years I pay every month I am a senior citizen I was getting a discount but they still took my bill up

  

  Business Response

  Date: 08/25/2025

  We have been unable to reach the customer after several attempts. We left voicemails and also sent SMS messages with our contact information. Customer has not reached back out to us. 

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * 3 MONTHS DIGGING IN FRONT YARD - DAMAGE TO LAWN X 3. SPRINKLER REPAIR * NO NOTIFICATION OF WHEN WORK IS SCHEDULED OR WHAT THEY WILL BE DOING.* ONE CREW SPOKE NO ENGLISH - WORKED IN ******* HEAT W/O APPROPRIATE BREAKS.* HAD TO REQUEST SOMEONE TO COME BACK AFTER 1ST CREW AND CLEAN UP ALL THE ***** LEFT IN YARD| PLASTIC WATER BOTTLES, CRUSH DRINK CANS.* ENDANGERING WORKERS: BECAUSE C SPIRE DOES NOT CONTACT RESIDENTS BEFORE WORK STARTS, WORKER MAY BE EXPOSED TO RECENT APPLICATIONS OF PESTICIDES, FUNGICIDES, AND HERBICIDES.* BECAUSE RESIDENTS IN SUBDIVISION ARE NOT NOTIFIED PRIOR TO WORKERS ARRIVAL, EXTENSIVE IRRIGATION SYSTEMS IN MAJORITY OF YARDS CANNOT BE MARKED. IN CASE OF 1ST CREW IRRIGATION MARKER WERE PLACED AND THEY AND THEY DAMAGED ANYWAY & TOOK ALL THE HOME DEPOT IRRIGATION MAKERS I PLACED & REUSE.* RESIDENTS ARE NOT NOTIFIED BY CITY OF ****** WHICH PUBLIC OFFICIAL IS RESPONSIBLE FOR AUTHORIZING WORK. * 2ND CREW DRUG CABLE LINES ACROSS 30 FEET BEYOND THE UTILITY EASEMENT INTO THE YARD W/O KNOCKING ON DOOR.* 3RD CREW ARRIVED TO DIG OUT THE BOX THAT WAS INSTALLED BECAUSE THE 1ST BOX INSTALLED WAS TOO SMALL. 3RD CREW WAS POLITE, EXPLAINED C SPIRE INSTRUCTED THEM TO DIG OUT A HOLE IN SAME AREA AND REPLACE THE BOX.

  

  Business Response

  Date: 08/06/2025

  The address on the form is not in a C Spire area. Is there another address that is the actual location for the issue? Our Fiber Team has tried contacting the mobile number on the form 3 times. Is there another contact number to call?

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cspire refuses to transfer my phone to a new service provider. I want to transfer my phone number to ************

  

  Business Response

  Date: 07/18/2025

  We understand your concerns regarding the transfer of your mobile number to a third party and appreciate your attention to this matter. As discussed during our conversation on July 16, the port request submitted by the gaining carrier was rejected due to an incorrect mailing address. For your protection and to prevent fraudulent activity, the address on the port request must match the one we have on file. If the gaining carrier is unable to update the request with the correct address, you may visit your local C Spire store with a valid photo ID. Our team will be happy to assist you in releasing your mobile number directly. Please dont hesitate to reach out if you have any further questions at ************. 

  Customer Answer

  Date: 07/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23608860

  I am rejecting this response because: 

  yesterday, I went in person to the cspire store to show my ID per ****************** instructions. I then resubmitted my number transfer, to which cspire has still not allowed the transfer. Please allow the transfer, I have done everything required of me by cspire. 

  Regards,

  ***** ********

  

  Business Response

  Date: 07/21/2025

  We have confirmed that your mobile number has been active and released to the gaining carrier since July 19.

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ********

   

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started installing CSpire the beginning of June. The line was cut so the technician spliced it and ran a line around the house. The line is still sitting there. I have called several times and a supervisor will not call me back. I have several of the calls recorded requesting a call back and information. They have not contacted me or installed the line. I bet if I didnt pay my bill they would do something. I dont think I should have to pay until they install the line. I have gone in their system and put 3 complaints since Tuesday. I believe everything goes into file 13. No one cares.

  

  Business Response

  Date: 07/11/2025

  Thank you for contacting us regarding your concern. We contacted our fiber department to address you issue and they have confirmed resolution. If you have any further questions, please our fiber team directly at ************. Thank you for your patience while we worked to resolve this issue.