Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  230 Frontage Rd Picayune, MS 39466-7532

  
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  C Spire

  112 Anna Dr Ste A McComb, MS 39648-6031

  
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  C Spire

  371 John R Junkin Dr Natchez, MS 39120-3823

  
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  C Spire

  1912 Highway 45 N Columbus, MS 39705-1949

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and I share a C-spire account. She was on a prepay for $40 and I was on a contract for $61+ a month. She paid her own bill and I had mine on autopay. 12/22 she went in to get an up upgrade on her phone. She paid an activation fee of $30+. The sales person ran her credit and did all the paperwork for the phone,then informed her she had to pay $400+. My sister informed her she did not have that kind of money and just leave her phone service as is until a promotion comes. The sales person told her she could not go back to her $40+ and had to pay an activation fee to get her phone back on(which has never been off) The salesperson would did not refund her money nor credit it to her account. On 1/25/23, I noticed a charge to my debit card of $135+ by C-spire. I went to the Cleveland MS store 2/1/23. I told them I did not authorize the charge on my card and they had committed credit card fraud. You just can't do what you want to my card because its on file. It is on file for my phone line. She told me they could because it's on file and they did not need my ok since the accounts are now merged. The salesperson told me I would have to get the money from my sister. I called C-spire 2/1/23 the person filed a dispute for $135+ & we had to pay $60+ to go back to the separate lines on the same account. Neither phone has service has been off. So here we are again spending more money unnecessarily. I called C-sprire 2/2/23 & the CSR told me he would have waived those fees & just correct the matter. He told me the denied the $135+ refund because it was owed to them & they had the right to charge my card. I informed all 3 CSR's I was only disputing the amount over $71.19 which is my bill including tax for my line. I never authorized $135+. We paid $30+ & $60+ for services that were handled by a click of a button & C-spire customer service reps claim could have been waived, neither did. How many customers have they taken advantage of like this & profits made by C-spire?

  

  Business Response

  Date: 02/14/2023

  Thank you for reaching out regarding your bill concern. I have attached the bill that closed out on Jan 4. This is the bill for services rendered from Dec 5 2022 through Jan 4 2023. With your approval your account was set up for an automatic draft of your monthly bill. Your sister's line was on the account at the time the draft occurred so both balances were pulled. Autopay is for the entire bill balance and there is no way to draft for one person on a multiline account. A refund would not be due from Cspire for the bill charges because they were valid charges. 

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of phone lines {**********} transferred to another carrier and attempted to have number transferred back to cspire. I spoke with at least 3-4 representatives including a supervisor that was rude and showed no empathy for the inconvenience of my business being halted because of inability to receive calls from anyone. I do not remember the female supervisor name but she was the one that I spoke to before being transferred to ****. I was told by **** that the number would be transferred by 8pm cst and that he would call me back at that time. Not only did he NOT call back because I am unable to receive calls but when I called to inquire why number still had not being transferred I was placed on hold for almost 30min only then to be told that it will now be the next day before this issue may be resolved. I have been deceived and lied to all day from the first representative putting in wrong information to get number port in to being deceived and lied to by other representatives including a so-called supervisor. One of the worst customer service experiences I have ever had. I definitely would not recomment cspire to anyone.

  

  Business Response

  Date: 01/20/2023

  Thank you for reaching out regarding your concern. I know how important it is to have a working number and I  apologize for the representatives not following up with you as promised. I have completed the renumber at this time and you will need to power your device off and back on to process the change. If you have further questions please don't hesitate to reach out to us.

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about changing my phone plan with a representative on January 9, 2023 when I called about my new watch. I decided on January 11, 2023 to change my plan based on the average data usage of 27GB showing on my Cspire app. I was receiving the Affinity discount on my previous plan. When I changed the Affinity discount was removed without notification. With the discount removed I was no longer saving money by switching. I immediately contacted Cspire and spoke with a rep to tell them what happened. She notified me the discount was discontinued. I asked for help switching back to my original plan since that was not made clear that I’d lose my discount if I switched plans. After speaking with two supervisors, no one would help me reach a resolution. I am a long time customer.

  

  Business Response

  Date: 01/12/2023

  Thank you for reaching out regarding your concern. I apologize you were not informed the plan change would cause you to lose the monthly discount you were receiving. I have reinstated your old plan along with the discount. Going forward, the bill payment will be $88.08 as it previously has been.

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ********* *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two lines with CSpire. Account number is: **********. I have two lines. The service is absolute garbage. I can't even make a call when I am I'm Louisiana without it dropping calls. I can't even get service at my work, I can't get service at my moms and it always drops calls. In addition when my house burned down they wouldn't turn my phone on so I could find a place to live.. I paid 245 on 23rd of December. Less then a week later they shut my phone off. I want to leave this company but they are refusing to let my numbers go. The thing is, I accidentally hit the payment extension and I called in about it and tried to get them to cancel it(the bill wasn't even due when I hit it.) But their customer service department is horrible. I want my numbers released to Verizon or reinstate my account as the payment extension was an error.

  

  Business Response

  Date: 01/03/2023

  Thank you for reaching out to us regarding your concerns. We would love to assist you with your request unfortunately, your account is 60 days past due and as a result the service has been interrupted. Once a payment is made to restore the service, we can release the numbers to another carrier. 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the cspire store in greenwood Ms and added two pair of AirPods to my account . Once completed I looked at my receipt and noticed I was charged for a third pair . The lady then took them off . Once I received my bill for November 2022 I noticed I was being charged again for the AirPods that I did not receive . I then went into the store and the lady told me they credit my october bill for 191 . I explained to her I saw that but why am I still being charged for the AirPods for the month of November. Nobody seems to have an answer. So I’m stuck with paying for a third pair of AirPods that I did not purchase this is solely poor customer service . I have been with cspire for over 15 years and it has always been a problem with my bill . I would love for them to fix this problem that they have create which is making my bill over a thousand dollars which I have never had a bill this high .cspire please correct the problem your employee created . I’m almost beginning to think she was going to take that third pair and I wouldn’t notice it on my receipt

  

  Business Response

  Date: 12/31/2022

  Thank you for contacting us regarding your concerns. I understand the importance of making sure you are billed accurately. After reviewing your account, I do see on October 29th you were charged for 3 Apple AirPods instead of the 3 you intended to purchase. On the same day, there was also a refund issued for one of the accessories that was billed to the account. I have included the receipt for the original sale, the receipt for the refund, as well as your November 11th bill statement that shows the full charge along with the adjustment on page 3. I have also reviewed your December 11 closing bill to confirm the charge was not added back at a later date. If you have further questions, please don't hesitate to contact us.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  
  

  I see where it has said a reimbursement was put on the account but it is not showing on the bill. I would like for that 191 to be put on the pass do Amount of 696.00 please and thank you. I will be taking the attachment into the store to see if I can get it fixed . Also I would appreciate it if you all do not make this mistake on the bills that are in the near future. Times are very hard and know one deserves to be overcharged for something your associate did

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:12/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From start date to End date. As the privacy disclosure, was breeched my contract was void. Video feed will show Regional Manager ******** giving my information to ****** ***** ****.I was discriminated against in reference to business account charged double the price for my plan and phone. As well as denied business internet for my rented business off. I have pictures of the Cspire fiber optics hook up on the side of the office I rented. This is discrimination. Due to the breech of privacy my entire contract was voided and all charges are fraudulent. The losses occurred are close to $88,000.00. This includes jobs that got canceled by ****** ***** **** after ***** ******** gave him illegall access to my account. He defrauded Cspire out of a free phone service for 1 year with the help of ********. I ask that BBB review this account the charges associated the video feed. I ask they read the disclaimer/disclosure. Verify the fiber optics hook up at *** **** *** ********, Mississippi. Telepak/Cspire partnered with Att fiber. To deliver internet to this Area. I called Att after ******** denied me. Please confirm the a fully refunded fraudulent year of service would be an appropriate adjustment. And will be mentioned in good faith on Cspire’s behalf in Arbitration. I was charged for phones I didn’t receive all kinds of issues. I ask the BBB look out for my sons Small family Business in the matter. As I will never be rich this was my opportunity to give my Son a start that would provide he, and his sister a good opportunity for college access, a start in buying land. A nest egg so to speak. Thank you in advance for helping me get this adjustment pluss damages ball rolling!

  

  Business Response

  Date: 01/10/2023

  All communication submitted has been
  thoroughly reviewed and no accuracy of them has been identified.  Mr.
  ******* has been advised he’s no longer permitted to be a customer of C Spire
  due to the baseless claims he’s submitted and has now moved his services to
  another carrier.  We consider this matter resolved, and he’s aware no
  further assistance will be provided to him by C Spire.

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well here we go again. I came home this afternoon and C-Spire is running fiber optic cable in our neighborhood. They hit my car with high pressure water without any notice that they would be here and ZERO remorse for doing it. This company cracked my driveway and they never fixed it. They only came out and laid sod, which was the CHEAPEST fix they could do. This company has destroyed our neighborhood Lake Forest just like they did the the Homewood neighborhood. They are blocking roads as well which makes it a nightmare to drive here. I need my driveway repaired and they need to give at least a 2 day notice of work in front of houses. They are destroying what we have worked hard to collect.

  

  Business Response

  Date: 12/14/2022

  Thank you for contacting us regarding your concern. Our fiber team has opened a construction damage ticket to repair the property damage. To check the progress of your ticket or for more information please contact us at ***********.