Complaints

This profile includes complaints for Entergy Mississippi, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entergy Mississippi, Inc.

  308 E Pearl St Jackson, MS 39201-3419

  
• 

  Entergy Mississippi, Inc.

  PO Box 1640 Jackson, MS 39215-1640

  
• 

  Entergy Mississippi, Inc.

  6540 Watkins Dr Jackson, MS 39213-8208

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October 2022, I attempted to update my payment profile by adding a new payment method to my account, someway after making that change, the old payment was still left as default and the payment was drafted from that account when it should not have been and this happened two times. I followed up with entergy both times regarding this as soon as it occurred. As an attempt to get the $80 worth of fees removed as it was an error. But entergy has denied all of complaints and requests. Entergy is being impartial and unfair. I had no history of such payment behavior on my account prior to this. I’m demanding that I be compensated for the $80 charge in the form of a bill adjustment.

  

  Business Response

  Date: 04/18/2023

  ******* *********closed are your last 3 invoices.  Please note your final reflects billing cycle 2/16/23 - 3/17/23.  You were not billed in advanced for April.  Your turn off request was processed online via myEntergy.  Regarding the leveled billed amount, you do not have to stop the program in advance.  Customer who choose to de-enroll early only wish to do so once the accumulated difference has decreased.  With this program you are paying an average of your usage.  Please note on each invoice your "actual bill calculation" opposed to what you were paying with the program.  When the account terminated, your accumulated difference owed is 288.49.  The program amount was less than your actual usage.  Our records indicate no 200.00 was assessed when the account activated 5/2019.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of Entergy and I have been charged a security deposit at least twice that I am aware of on my account; one for $200 and another for $50. When I spoke with them they stated that I received an email/ letter stating that I would be charged a fee if my payment wasn't received by a specified time period. I've never gotten an email/letter stating that fact. Plus, I've paid the bill before the specified time and I have emails proving that fact. I was told on April 6th that I wouldn't receive a refund until the account was closed. I don't think that's fair considering the account my never be closed. Unfortunately, I can choose my electricity provider like I can another service. Not to mention, my electricity bill keeps increasing each month. I'm not even looking for a refund but I would like the money that they have taken from me to be applied to my account.

  

  Business Response

  Date: 04/14/2023

  Thank you for the inquiry
  about being charged a deposit and refund of the deposit.  
  A deposit is REQUIRED on all
  new residential service requests, unless one is not required based upon our guidelines.
  The deposit is $200*
  When a customer is on the list
  to be disconnected for non-pay, they can be assessed an additional deposit, if
  applicable.  This information is stated on the disconnect notice sent to
  the customer per customer mailing preference.
  An account would need to be on
  the disconnect list twice before additional deposits would be warranted.
  *If an account does not have a deposit, is on the disconnect list, and payment is not made on or before
  the last day to pay, the account will be billed $200, then $50 each additional
  time the account is on the disconnect list up to the max deposit.
  All
  payments made at or before 7:15pm will post the same day.  Any payments made after 7:15pm will post the
  next business day.
  As for the refund of the deposit.  Once the account is final, the deposit will
  be applied to the final bill and if there is a credit after the application to
  the final bill, a refund check will be mailed in about six weeks to the final
  updated mailing address on the account. 

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entergy transferred charges from another Unit #7C to my account in Unit 17D without confirmation or authorization from me that I lived there. I did send in a request to have lights turned on at 7C; however, no further action was taken because I never moved into Unit 7C.
  
  I moved into Unit 17D. I sent an email to Entergy notifying them of the change. Entergy told me that I would have to create another account and my account for Unit 7C would be closed. So that is what I did.
  
  Now Eight months later, Entergy sends me a bill for charges in Unit 7C. I informed billing of all the information above and was told that I only needed to verify that I never lived in that unit. My property manager confirmed that I did not live there. Now, Entergy is saying it is my responsibility to wait for a fraud Investigation to be completed, but that is not my issue.
  
  The approximately $600 for an electricity bill in Unit 7C should be removed from my Unit 17D account. I did not authorize a transfer and did not reside in Unit 7C. Again, informed Entergy of my move in September 2022.
  
  But I cannot seem to get a straight answer either from ASAP department or the Billing department. It is as if, it is too much to ask for these departments to communicate with one another so that a matter can be resolved efficiently.
  
  As a customer who has timely paid my bill monthly in Unit 17D, some good will on Entergy’s part should be shown. I work hard every day to earn my wages and live on a fixed income. I have no desire to pay another individual’s electricity bill because Entergy failed to gather the appropriate information for the new resident.

  

  Business Response

  Date: 04/10/2023

  We have reviewed the account and have removed the balance from the account.  

  Entergy Customer Support

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday March 20 I called Entergy to request a service move and a service cancel. I called the number 800-368-3749 and the automated service finally gave me a person name *****. This person took my information but she sound if she did not know what she was doing I asked her name and she also said she was having a problem and she had to get her supervisor to help her. I told her I wanted to move to another apartment in the same complex. I also told her I wanted to have the electric turned on in the new apartment March 31, 2023 and the old apartment turned off the April 1 because that is when I am moving in. She told me that they did not work on the weekend so I told her could they cut it off April 3 that is on a Monday and she said yes. It was my understanding she was putting this information the system and she gave me an account number and said it was done. I said okay and I heard someone in the back telling her to hang up the phone.
  On March 22, 2023, I came home around 5p.m. from work and I had no electricity, so I immediately called Entergy. I was told that I had cancel my service and I told this person name ******** that I had not cancelled my services for March 22 but April 3 and she said the person who did it must have put in the wrong thing and she was sorry but the team that turn the electricity back on may not be able to do it until tomorrow. I became frustrated and began to stress out I asked her well what I am supposed to do because of the incompetence of an employee I cannot stay in my apartment with no lights. She asks me the person name and I told her *****.
  For over ******** tried to get someone to turn the electricity back on and finally someone answered her, and she assured me it would be on before dark, and it was. I do not know how long it had been off but my food in the freezer was defrosting. ******** also told me that the turn on for the new apartment said the date I had request but I would have to call to redo the turn off again,

  

  Business Response

  Date: 04/18/2023

  Our apiologies this happened. However, if the customer suffered food spoilage, they should call 1800-368-3749 and file a damage claim.    

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided in an apartment in Morton, MS and Entergy was the provider. When I moved in Sept and closed the account I had approximately $130 overpayment. I have called this company every month since Nov requesting my refund and have been told multiple times a check was mailed but I have yet to receive it.

  

  Business Response

  Date: 02/21/2023

  duplicate check reissued 02/16/23.  Please allow 2 weeks after this date before requesting another one to be sent.

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the middle of a move. I realize I need to change property for Entergy. I log into MyEntergy and see my account in a "Final" status. Next morning, I call and talk to an Entergy representative . They stated that a work order for disconnect was made for Apt D1, and I’m Apt D2. They went on to state that because the account was in a "Final" status she would not be able to reopen it. Since I have been with Entergy in March 2017, I am confused as to why my account was closed. The representative goes on to create me anew account, and unfortunately the deposit was not waived! The representative gave the statement that there is a $45 reconnect fee and $200 deposit that they cannot waive. I feel this is unfair for a fault that lies somewhere in Entergy's system. I didn’t disconnect my service. I should not be penalized!
  
  Furthermore a line blew while ******* was setting up my internet at the new property. I called Entergy to come and fix it. After several hours an Electrician arrived only to tell me to call my property manager. I called Entergy and informed them of what happened. I asked if he left notes. The Rep stated that he had not. I requested someone to come visit again! I hired an electrician to check the lines (what the Entergy electrician should have done). He checks and we see that on the Neural line one leg is reading zero. One leg is reading 240! Double what it should read. And this is on Entergy’s end.
  
  My three children and I had to get a hotel because the temperature dropped so bad in the house we were freezing. I had to pay the electrician $85 to tell me that it was Entergy. I need a refund on both ends. I need my fee waived for move-in!

  

  Business Response

  Date: 01/09/2023

  Ms. ******* has been contacted as to how the deposit applied.  Also damage claim is pending. 

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred my service owing zero balance and had credit on my account and they still charging me another 200 dollars for a deposit and say it because of my pay history during the Pandemic everybody pay history was messed up . But I am caught up on my bill deposit. I can't get help paying my bill because of that 200 deposit on my bill that I don't owe. please look at all the money that was recieved in October.

  

  Business Response

  Date: 12/02/2022

  Deposit from old account applied to final bill.  New deposit is warranted.  Ms. ***** can refer to the same response Entergy provided the PSC.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Year Entergy has been charging me for 2 months every month. Which makes the system trigger me as over my deposit and triggers a disconnection notice. Also since they installed this digital reader I can be disconnected remotely and my bills are double in price. Why are they double price?
  I have never been disconnected so many times in a year from this problem. The bill said this may happen if I had a custom date for billing so I called entergy they said that is just how they do things now.
  I should only see the bill for the month I used not for a month that hasn't happened. Yet. How can I be billed for services yet to be rendered....... At the time of this I have been cut off again because of their new way to do things and the price hike.

  

  Business Response

  Date: 11/30/2022

  The account is on pick a date to be due by the 15th of each month per the customer's request.  Each invoice explains the customer may receive another invoice before the previous invoice is due.  However, the billing periods do not overlap therefore it's not a double bill.  

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/2022 I called about a charge that was incorrect. On this date I asked to speak to a supervisor and I was told someone would call me back. No one ever called me back I call back again a week later and I was told the same thing. I then emailed company and they responded that someone would call me back within 72 hours again no one called me back. I called back 4 more times with the same response until I spoke with a supervisor finally. I was told then that it would be looked into and I would receive a call back and again I never got a call back. I was given a extension number at one point to call back and check with that supervisor but the reps that answer the phone will not connect me to that extension. I still almost 2 months later have not received a call explaining my incorrect charges .
  My Business name
  ******** ***** ****** **** 
  Account # ********

  

  Business Response

  Date: 10/04/2022

  Bill corrected

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8/22, called Entergy spoke with ****** to express the following concerns: 1)a few billing statements have been higher than normal, possible bad meter or misread 2)date credit will be issued 3)requested for tech to check meter possible defect 4)Inquired if I am still on level billing. Told reading of 63843 on 8/7, credit will be issued Sept, level billing expired 8/4 and I can reinstate anytime, ticket has been created for tech to come out on 8/11. Called 8/12, spoke with **** and advised he didn't see a reading for 8/7, a reading was on 8/3 of 63379. Informed no tech came out, meter readings conducted are called mid night reading(smart reader). I asked for level billing be reinstated, he stated unable to reinstate but escalation could assist. I was upset, complained that the dialog of the representatives are inconsistent and misleading and service is distressing. Rep was suppose to transfer to escalation, instead he put me on hold for 8 mins and never came back to phone. Called 8/15, transferred to escalation, spoke to supervisor-*******. Complained about bad service, 8 min hold time, level billing, failure to send tech out. He apologized and stated I am still on level billing, even though 2 reps said I wasn't. He then advised $50 for tech check for possible dysfunction meter. I asked fee be waived due to subjection of unsuitable services. He stated fee couldn't removed. Spoke to mgr-********, she apologized and stated she couldn't remove fee and told tier 3 dept could remove fee. Tier 3 -***** called 8/16, told paperwork must be mailed and fee can't be removed. Debated convo, advised she will note customer declined tech to come out. I told her don't lie on me, I debate paying fee. Continued complaints of bad service, advised tier 4 dept will call me. No call from tier 4 dept. 8/18, letter sent investigation complete. Never requested investigation. Entergy has continuously provided mendacious dialog, disingenuous service. No concerns or complaints full filled.

  

  Business Response

  Date: 09/20/2022

  Customer contacted.  Meter has been tested. No billing discrepancy found.